丹佛（科羅拉多州） 丹佛國際機場租車

優點： Drop off was easy

缺點： Pick up was terrible. We waited 45 mins for the shuttle and then another 45 mins at the counter before getting the car. The car was dirty. It smelled like a cat and actually had human footprints all over the passenger side of the windshield. Clearly someone had been sitting there and putting their bare feet against the windshield. The car also had numerous dents in the bumper.

優點： Excellent cars, clean and easy pick up of cars.

缺點： Paper work to pick up cars, too long lines moving slowly, people processing paperwork working too hard to sell extras not booked online.

優點： cost

缺點： drop off

缺點： This place is the worst. The car was awful. We rented in Colorado and felt like we were going to die going down some of the hills. The car obviously needed new brakes or some kind of work. They also told us that a “standard” suv was a 4-cylinder not a 6. The return was confusing and the shuttle service was terrible.

優點： The car got great gas mileage.

缺點： The staff seemed stressed out, and unfriendly. The facility was dirty. The shuttle was old, not air conditioned. Our car would not start one day. Called the service number and could only get a recording. They called back the next day after we took it upon ourselves to change the car battery which did fix the problem. I'm still waiting for confirmation regarding how to be re-compensated for the battery, labor and stress added by not receiving any physical support. I can not recommend this company.

優點： There is nothing good to say about Fox Rental.

缺點： In one word they are terrible. Mitsubishi SUV I received had 57,000 miles on it. Halfway to Aspen, I had low tire pressure sign on. Driver side air filter panel was broken. Car was shaking when you break. Most importantly, they have terrible service for customers pick up at the airport and drop off from the rental place to the airport. There was a huge line customers waiting to be dropped off at the airport. I will never rent car from them

優點： Cheapest rental available in Denver when I booked. With good reason.

缺點： Pickup was a nightmare, took 45 minutes once I got to the front of the line. Computers not working, hard sell on every option from the representative, even adding in things that I didn't want or need without telling me before printing the contract. The car we got (Kia Optima) was filthy, had almost 60,000 miles on it, and was scratched and dented everywhere. It was loud on the highway (probably worn out tires) and smelled like an old lady had been living in it. The return was even worse, when we went out front to get the shuttle there were easily 100 people already waiting with no queue or idea who was first in line. The shuttle was running every half hour and by the time it showed up, there were probably 200 people all scrambling to get on the 15-person shuttle. We ended up calling an Uber ($20 to go 1.5 miles to the airport). I'll never use Fox again.

優點： There was nothing exceptional about our experience with fox.

缺點： Shuttle from the airport was VERY late, and a piece of junk. Staff at pickup was courteous...staff at dropoff was rude. Car was in good running condition, but banged up, previously smoked in. Several "hidden" fees were charged based on the area we rented in, ie; had to pay 12/day for a fastpass, becasue we "might" go throught a toll road/bridge...which we never did and this was not refundable. We paid a lower price for fox overall and it showed...next time we will spend a little more and go through a more reputable rental organization.

優點： Drop off was easy and efficient

缺點： Unbeknownst to us and a couple other stranded families, They are closed from 1-5 AM which means you are stuck at the Denver airport if your flight gets in late despite their website saying they are open 24 hours. The shuttle to and from the airport is disgusting and unsafe- Steps were broken, seats and walls fixed with duct tape. Staff was uncaring and rude during check in, blaming our flight for being late. For service at an International airport, I definitely was disappointed and would never recommend Fox to anyone. They weren’t even that much cheaper than the other car rental agencies. Extremely disappointed. We lost a whole day of our trip because they were not open when we arrived.

缺點： When my flight was delayed, I called Fox to let them know but could not talk to a person. I got a recording saying they were open 24 hrs. After arriving at the airport, I waited with my 2 young children at the shuttle pickup for around an hr before another shuttle driver from a different company stopped to tell me that Fox was closed and that they would not reopen until 5am. I had to take a Lyft to my hotel and then do it all again the next day. I wish I would have had better communication about what hours they are open and I also would have liked to have access to customer service.

優點： Staff was friendly and drop off was very easy and efficient.

缺點： The car was filthy and smelly at pick up. Unfortunately we were on a tight schedule and no time to complain. we had the vehicle for one week and stopped to buy disinfectant and sprayed down the inside of the vehicle. We had one week to spend in a dirty car during a pandemic. We were not happy

優點： Personnel helping with rental return were fantastic.

缺點： We waited for an hour for a shuttle to pick us up from the airport. We watched all the other rental companies has shuttles come and go multiple times. Apparently the rental company had several shuttles broke down and didn’t do anything in the interim. Once we finally got picked up and made it to the rental location to get the vehicle, the check in personnel was horrible. They were not friendly and tried to add additional charges even though we had prepaid for the rental. We had to get a manager to get the additional charges removed. I never planned to rent from Fox again based on this experience.

優點： Drop off was easy, though you have to walk about 100 yards uncovered from the drop off spot to the building to catch the shuttle.

缺點： The shuttle system is poor--saw only one shuttle in operation during our arrival (pick up) and and departure (drop off), and the pick up shuttle was a van that didn't hold many people. We waited about 30 min for pick up, watching all the other car rental company shuttles (large ones) come and go several times. Our reserved car (Jeep Compass or similar) wasn't available, and our only options were to wait (but inventory was low--apparently they had oversold) or take a Dodge Charger for about $250 more! To us, they should have given us that car for the same price. When we picked up, they also pitched us a "toll pass" that would save us lots of money, rather than pay tolls for the roads that we said we would travel on. We bought it, but later looked at Colorado's toll roads, and none of them were on the route we said we would be using! I plan to bring this up with Fox ASAP. I will never rent from them again.

優點： Staff was helpful, easy pock up a d drop off.

缺點： I booked a car for 280 dollars for the week, added a child seat for 79 for the week and ended up paying $1200! Due to insurance. Their shuttle was slow and we had to wait a long time to get picked up and dropped off from the terminal

優點： Drop off was easy. Staff and shuttle driver were friendly but hard to understand

缺點： Staff spoke limited English and were very hard to understand. It took forever for the shuttle to pick us up at the airport.

優點： Staff was not friendly.There was no instructions where to drop the car.Car was not clean .We had to change the car twice, also we had to wait for the shuttle so long .

缺點： There is no Instruction from staff saying that where you have to drop the car.Cars are not clean at all.We had to wait for the shuttle was too long.When you call the office no one pick up the phone.I called 10 times asking for the shuttle .May be this particular location staff.This is my first time booking with fox.Never again.

優點： I was caught in Southwest problem last week. Flight canceled 4x each time I had to call (extremely long wait) and rebook since they hold car and rate 3k hours. The last time I asked for some consideration because of southwest problem there was an emphatic NO. The only agent who was great was Malcom on first call the others could care less. Finally had to cancel trip and return from O'Hara to Orlando via United. I ALWAYS use Fox if they are in cities I fly into. This makes me think twice.

缺點： better consideration of customers with problems

優點： Almost every experience of the rental process was good.

缺點： I was double charged for my rental. Once when I pre-booked it and once again after I dropped it off essentially doubling my rental price. I have been unable to reach them as there is always an extensive hold time when I try calling.

缺點： Cleaner vehicle. Vehicle without a cracked windshield And when I changed cars they lost my charger. No one could find it. I had left it in the vehicle with the cracked windshield that I returned 5 minutes later

優點： Drop off was easy. Rental person was trying to sell us something that wasn’t necessary like a four wheel drive six cylinder because we were going over ten thousand feet. I turned him down because of cost. I was supposed to get a Dodge Journey or equivalent but I think I received the worst vehicle on the lot. Mitsubishi Outlander with 71 thousand miles and suspension that was in need of repair. Needless to say this was one and done for Fox. I wouldn’t recommend Fox rental to anyone no matter the price.

缺點： Everything! Airport pickup and drop off was a disaster. Rental counter employee was very pushy selling vehicles that were more expensive and needed. Terrible experience!

優點： The cost of the rental was the cheapest I could find.

缺點： The shuttle had a long wait. They tried to upgrade you at every turn, causing the lines to be long. The car smelled like weed and had trash in the center console. Charged me for 1 gal of gas at 7.99 a gal even though I returned the car at the exact level received it at. Many scratches and small dents on car were not marked on paperwork.

優點： The car was clean when I picked it up.

缺點： The experience was pretty terrible from the beginning. The service was bad. 30 minute wait for the shuttle to arrive. Anyone not paying had to wait outside the warehouse in the heat, without shade. Fees takes on at the center increased my price 2.75x what was shown online. Unable to get in touch with customer service over the weekend. The car was bad. The suspension felt non existent and the brakes were sketchy. The return service was unclear, but we learned other customers were equally unhappy with some returning their car days early.

缺點： Being open 24 hours a day.

優點： I arrived a couple of hours early and they staff said no problem but wanted me to upgrade for a cost of a extra $1000 I told the that crazy and if will wait. She said all rental places have know cars thsts why its so expensive and they said they could not give me what I want till its my time to pick up. I looked at the lot and had many suv like I was getting and when got close and if got a different staff and he said what she told me as crazy and could of gave me east in ordered for a small cost for the extra cost. I for one will never use fox again. Plus they only have one shuttle to airport unlike the other rentals have three or four shuttles

優點： Car was a comfortable size.

缺點： This location was not honest about their operating hours. We explicitly asked them if they ran 24 hours prior to leaving the lot to which they replied that they did. Additionally, we asked them what the policy was for dropping off the car to which they replied just to leave it in the back. To our amazement, there was no drop off location for the key to be delivered and no one was there to receive the car because they were NOT opened and did not open until 5 AM PACIFIC time. A complete disaster! We had to contact the airport to see what could be done and unfortunately they were not able to provide assistance since this was an independent company. It was a terrible experience that could have resulted in us missing our flight if we didn't show up with ample time available to return our vehicle.

缺點： My bill was double what I was quoted. Had to wait forever for a shuttle to the email. When picking op the vehicle I was up sold after repeatedly tell the agent no.

缺點： Shuttle bus was infrequent and too small to accommodate the line of people waiting. Our family skipped the shuttle bus and took a taxi to the rental facility.