優點: We enjoyed staying in the heritage part of the hotel. It really did feel like going back in time. The suite was very comfortable with everything you'd expect from a hotel of this level. The staff in front of house were extremely helpful.
缺點: The pool in the heritage section was closed for our entire stay. However the pool at the victory wing was pleasant and not too far to walk. The gym in the heritage section has little in the way of cardio equipment but again, there is a full range in the gym in the other section.
優點: Rooms were excellent size with all amenities
The location was good for access to the town
Happy hour was great!
The buffet was good value and varied
優點: I left my ipad in the room and 1 hour later i got a call from the hotel front desk. While i was having difficulties in turning back to the hotel, the staff offer me courier service to send me my ipad back. While i was preparing to pay, and found out the cost was bear by the Hotel!
i was touched by the professionalism of Hard Rock Penang by putting their customer at the top priority.
Thank you Hard Rock, i will surely back again!