Internet access is free.
The rooms were comfy, front office staff and concierge were friendly My blouse was missing from my luggage when I got home
Overall, we enjoyed our stay at Vistana Residence. The rooms and the bathrooms are very clean. We spent a night at Vistana Residence. The way to the residence is slightly complicated especially for old folks (i.e. my parents). They dare not to leave the room as they afraid that they are unable to locate the room after leaving the room. The lift to the residence is a bit slow.
You have friendly staff and clean rooms which i appreciate.Thank you we will be back again to stay your hotel.
It is ideally located with amenities within its vicinity, and the environment is quite and peaceful. It is also near to Penang Int'l Airport, and the relocation of the of Inter State Bus Terminal to Sungei Nibong makes the hotel a favourite among travellers. A shower spray next to toilet bowl would be useful.
The staff's services and the comfort of the bed... staircase from carpark to lobby
friendly and helpful staff. No lounge to have some drinks.
I like it for every thing luxry cleaning nice welcoming no at all
great hotel, lovely staff, gave us nice view room of golf course when requested, location quite good, not too far from Queensbay Mall, but not walking distance, taxi is required but quite cheap. breakfast a bit chaotic and not enough waiting staff but fairly nice food.
Nothing very much. Experience totally ordinary. (1) Not being able to use the room telephone unless I paid a deposit, even when I asked the operator to make the call for me. (2) Overpriced food in coffee house - poor value for money. (3) Driver of limo getting angry with my colleague and refusing to drive her home even after she agreed on the "expensive" price.
Well, staff members are cooperative & eager to help. The hotel has a bad smell. In addition, it contains old funiture.
The view and room. The food was nice as well. A major plus point for Dorsett is the warmth of the staff. The parking facility is attrocious. Not many parking bays. No lift service and for those with prams and heavy luggage, this lack of lifts is sad.
Breakfast serving (buffet) is not up to a 4-star hotel rating. Limited parking space.
We had the suite. Nice to have two rooms, becauce we travelt with our baby girl. Very clean rooms and luxury. The price is very low for what you get. Breakfast was nice and clean. nothing. we like the hotel very mutch
Overall a great experience - private feeling, clean room, nice view, friendly staff, good location with the best mee goreng I have ever eaten just around the corner! Not too far to the main stretch of Georgetown, around a 10 minute walk; this location also makes it much better for escaping Georgetown to drive around the island as the traffic isn't quite as hectic. Small carpark if you rent a car - but was only a problem once in 4 nights
The hotel staff were very pleasant and helpful. The rooms on most of the floors had not been renovated. They had a strong musty smell with dirty carpets and mold in the bathrooms.
the breakfast was excellent.
Hotel was an old and tired 1970's property that looked like a Mosque more than a hotel. Actual property looked nothing like pictures shown on booking.com Service, Horrible Breakfast, Overpriced Internet.
the cozyness and and the ambient environment The basement parking needs more lighting and proper directions
The water from shower head is of a good strength and consistent hot water supply. However, additional facility like a bidet would make the bathroom more complete. The parking facility is probably one of the smallest for a 4 star hotel. A major disappointment here.
Very comfortable, great location for water sports and nice swimming pool. It may look old from outside, but you`ll be surprised(in a pleasant way) how nice and new the room is. There is buggy shuttle to Rasa Sayang Hotel. You may want to have dinner at Rasa Sayang using the shuttle service, and it`s great to talk a walk. Look old from outside.
The location is prime but beach was out of bounds due to third party activities eg horse riding, jet ski, parasailing, speedboats. Shang should obtain approval or lease a stretch of beach and cordon it off for the hotel guests' exclusive use. Hire out your own activities at a price lower than the third parties'.
Very nice room and staff
I probably like just about everything and anything at Golden Sands Resort by Shangri-La. The staff are just so courteous, friendly and accommodating, and when I mean the staff, it is at all levels; from the chambermaid to the General Manager. The complimentary use of the internet at the lobby was such a big plus plus because it helped a lot for a holiday business traveller like me who doesn't carry a laptop around! Nothing really, other than perhaps, the night live music down at the Garden Cafe could be better off further away, such as maybe the new restaurant house by the beach. For noise intolerant residents, the night live music may not be favourable to them. As for myself, it did not bother me.
It was a very well mainteined hotel and I would definately recomment is and go and visit again if i eer went back to Penang . None
Some staff were not that friendly
Every person is very friendly and comfortable for us.
The location, breakfast, and the activities in front of the hotel were great. The hotel is located in the middle of the night market and is currently under renovation (almost completed and looks great). The pictures for the rooms in the website reflects the hotel before the renovation. The room size was small but acceptable.
Great place, nice room, great breakfast, nice staff We were unlucky to plan to spend 3 days there when the hotel was on renovations. We decided then to leave after only one night instead of 3. Otherwise Batu Ferringhi itself was not amazing: not much to do. One must also know that we were there in September, so it was maybe because of the low seasons. The last point is: impossible to swim in the sea because of jelly fish.
very nice and comfortable we will visit it again.
Couldn't get the room key until after 3 pm. Morning paper in Chinese only.
The overall staff are well trained and friendly, F&B food is nice and tasty, the only laging are rooms need spring cleaning from time to time. Additioal signage to be placed from car park staircase turning into hotel lobby road level, ( with glass fix panel). and paint the entire passage way.Please provide news paper without guest request.
Friendly staffs and cosy clean room Noisy sound from Raindrops hitting the glass window.
It was next door to a small mall and 2 24hr convenience store, it was a short walking distance to the new Gurney Plaza mall. Hotel is pretty run down - we experienced a faulty in room safe, aircon that does not work and a clogged basin during our 3 night stay.
service no. so far so good
Location & the city views from the window Room air con not cool, safe box not working and after informed the hotel counter and was no respond.
It's cleanliness just unexpectedly amazed me, good staff's service attitudes. As a traveler I would like to say it's really a considerably good choice on my list. Carpark system is slightly lousy and irritating though. As in there's a need to get a new ticket and chopped for every entry.
The room was nice and comfort. Very relaxing after a long day. staff need to improve more. The maintenance was never up to my room to fix on air-cond and nobody follow up regarding this matter.
the money value - i get more than what i pay :) bathroom is small but cant complain much if compared to how much I pay.
close to Georgetown. right on the beach. good swimming pool noisy airconditioners - changed rooms and eventually had to upgrade to get a quieter unit. breakfasts could have been better
It is a very nice place to spend my holiday. The beach is nice and I personally really enjoy it. The view of beach from my room attract me so much that I feel that I would like to spend more time.
Good location along the beach. Housekeeping bad - Blanket/Comforter stained with blood which we discoverd only after we turned it up to sleep. Also cosmetic stains on pillow showed that it had not been changed. Since it was past 12 midnight, no housekeeping available, so the security guard sent us new pillow cases and blankets which my wife has to put on herself. Also poor TV reception making it a very boring stay.
Convenience for nearby food stalls and nice location. The swimming pool is very dirty.
A very neat and tidy hotel for an excellent price.
Location - just a bit north of Gurney Drive, easy 20 minute run to Batu Ferringhi (rented a 100cc motorbike for my stay), right on the beach (hear the waves at night), and excellent hawkers centre right across the street. Price at MR 300 for 2 days (Aug/Sep) was good, and I was impressed that there was no 'plus plus' as with other hotels. Note: Amex not accepted here. AIr-conditioner was so noisy that I switched it off and kept the balcony door open - that was fine at this time of the year (September).
Room had a balcony and seaview. can hear waves in bed at night.right bext door to an excellent hawker centre in an unhtouristy part of Penang. Situated between George town and the beach. Beach the hotel is on is quite polluted... have to travel to Battu Ferringi to get to nice beach abbout 10 KM away - cheap in a taxi. The breakfast was inedible even the coffee was horrible. Cleanliness also an issue at breakfast - was sick after eating here...crockerty wasn't very clean. Best solution is to abandon breakfast and go to the hawker centre next door. Hotel seemed more popular with domestic tourists rather than overseas Europeans for whom it wasn't up to standard.
The bed was like a cloud, the room was spotless, the staff were very helpful. it was not that close to the main sites and it seemed almost deserted, we stayed for 3 nights and i saw other guests 3 times.
i think the location of hotel and swimming pool and hotel staff were great the voice of air conditioner was terrible that i could sleep hardly all the night
Hotel is located near industrial area which is nice for business trip.
I have actually made a wrong booking date on hotel.com and your staff has help me to change the date but if I book the room myself earlier its much more cheaper than online booking. Thanks again to your staff.
As a business traveller, I like to rest in a clean and comfortable room after a day's work. One deficiency of my last stay , I was given a room next to the lift.
Great room, nice beds, great shower. Buffet was very nice. Although booked in advance, our request for connecting rooms was not honored.
It was a short stay dint notice something exceptional Morning breakfast arrangement could not cater comfortably.
Nice location, and service in class.
close to industrial region quite far from from site seeing and beach
Overrall not so bad experience except not convience to go city. There are not soft drinks complimatary.
Everything but most of all the old atmosphere
Brilliant! Hotel is like stepping back in time - an absolute must do experience
Breakfast good lunch and dinner poor
Breakfast was great. There were a lot kind of food and it was good to eat outside seeing ocean. Hotel stall had room call at 2am. It was my lost baggage, but it was not happy for me to make me wake up.
Nothing Well, The whole experience was bad.From the moment we arrived until we left. We Did not get the room we booked,they insisted on a deposit which was already taken by them in advance shortly after the booking,I paid twice the amount chargeable,and I am still waiting for a refund to my bank account as I paid by debit card.We have stayed in many top hotels in Asia,including raffles Singapore and the oriental Bangkok.You cannot compare this hotel with them.
Great atmosphere, fantastic breakfast terrace view, very comfortable and tasteful room, pool Staff not always as responsive and proactive as expected
I wish the in room dining menu would be more extensive. There was a very less choice for in room dining considering my parents can't walk to the restaurant.
We absolutely adored this hotel as everything exceeded expectations. The staff were exceptional in their gracious and pleasant service. Overall we thought it was faultless. nothing
E&O has a special and relaxed athmosphere. It can easily bring back you in time.... The Deluxe room was really spacious and convenient. Highly recommended experience.
Staff very friendly and helpful Taxi drivers at the hotel try to take advantage of tourists.
Good sized room even though it was only a "studio". Nice view. Staff were polite, well presented and welcoming. It's not particularly close to anything in Penang, but for those seeking just a 'resort' it's fine. A little dated looking but clean and comfortable enough. Non-smoking floors would be a nice improvement.
The room I stayed in was large and had enough space for 4 adults. Swimming pool is good. Pool Bar & Restaurant is good. Late check-in at 3.00pm and early check-out at 11.00am, very inconsiderate as the hotel was not even half-full. Breakfast is not up to 4 star standards, very limited choices and not well cooked.
The design and location of this hotel is impressive, even spectacular. The deluxe rooms above the 20th floor are amazing. When it comes to the service, food, operations of the hotel however; things start going downhill but despite this I would stay at the hotel again. Some of the food served was noticeably average and some of the staff had been poorly trained.
I like the beach...
near the beach The parking for guest is not enough. The service is slow.
Its location is convenient to town and also to Batu Ferringhi. Staff generally friendly except one. Pool and beach facilities are great. Yes, parking is a nightmare. Earlier we stayed 4 days prior to this stay and experienced the same situation. I dont think the hotel can do anything about it but it certainly cause inconvenience to us with young children.
The 2 Room suite was very comfortable and quiet.While the hotel was very busy due to Arabic holiday season the staff were always helpful and polite.The bus service out the front of the hotel to Batu Ferringhi and Georgetown was moderd ànd frequent and the indian restuarant over the road was outstanding for quality of food and value.$16 Aud for 2 courses and beers.
Very nice hotel with good rooms, nice pool and own beach. Georgetown is easy to visit by bus and also all the other places are easy to visit by bus.
In all honesty, this hotel was very disappointing. I went looking for beauty and relaxation. I discovered a filthy room (which smelt of smoke, despite booking a non-smoking room), the staff responded very poorly to complaints. I ended up going to the hotel next door (Flamingo Hotel) for a massage rather than use hotel facilities. The breakfast was poor and all the hotel shops remained closed during my stay (flamingo hotel shops were open next door). The hotel was outdated and shabby. Staff response to my comment that I would be posting this information on-line was 'it does not matter to us'!!! My advice - stay somewhere else. Hotel next door (Flamino Hotel) has been newly renovated and was nice. But, the area was very quiet (to the point of being dull). Few things to see. I would advise people to stay in a different area when visiting Penang.
It was a pleasant stay....wonderful staff...i will come back for sure..... I was charged for the first day even when my flight was delayed by one day
The location beside Gurney plaza was convenient for shopping. Grand lobby
View, room both were excellent. Location next to Gurney Plaza very convenient. On checking in the price was lower. We asked if it included all charges & were told "Yes". On checking out RM40/day was added . . . "Service charge & tax". We felt this was very deceptive since they said all charges were included at check-in. However, the price your service showed was accurate.
The staff are very friendly, they upgraded one of my rooms to the executive floor when I told them that we have booked another room at the same floor. The welcome ice cream was lovely and even my parents in law loved the ice cream to bits! The lobby was huge and my kids loved sitting on the sofa while waiting for us to check in. Our bath room was very big and the sea view was a bonus while taking a bath! Will return again!
Staff service was excellent. My wife had an acute vomitting on the first day of stay & we had requested for a call-in doctor to our room in the evening. The doctor was called in by the hotel staff very quickly & Ms Punitha Mary, the Service Manager did a follow up with us after the consultation. On the next day, my wife received a beautiful bouquet of roses from the hotel (sent by Ms Punitha Mary). We were surprised but appreciated the warmth thoughts, & my wife had decided to pose the photo of the flowers & our trip in facebook to compliment G hotel. Thank you & we had a wonderful stay in your hotel. Nil.
Location is excellent n very comfortable indeed. The apple iflavoured ice cream served during check in was a pleasant surprise. My family and I did enjoy our stay n wouldvrecommend it to our friends The big non smoking sign on the front glass is quite misleading as smoking was allowed in the lobby and ashtrays were actually provided
The efficient staff Airconditioning in the room and a part of the carpet was perpetually wet
Gorgeous hotel, big beds, lovely bathrooms and fittings throughout. Lighting is lovely Bed is hard
The Ice-Cream at check-in! Excellent idea! Slowness of check-in.
Service The car park have no clearly show which way is the entrance to the hotel.
The decoration ,full facilities, close to shopping mall and restorants Shawer place drain slow, not all water going to the drain
nice bar and pool. new rooms. Checkin was a pain in the a$$. Took 30 minutes- at first the said "we don't have your reservation." Annoying after flying for 15 hours. I showed my confirmation, and the receptionist was still puzzled. I had to call the travel agency I booked through online, who then called the hotel to see what the heck was going on. The front desk staff was polite but unhelpful. Eventually they said it was a "computer error" and manually made a new reservation for me. Sucked waiting 30 minutes in the lobby without a room waiting to checkin. Felt like a criminal in timeout. No apology,
Beautifully done hotel with modern European finishes and classy black/charcoal wood trim made it beautiful. Tall ceilings made the room feel huge. Nothing but excellent recommendations on the room. The roof top pool was great with an amazing view from the pool bar. I would open up a section of the bushes by the pool to allow an area where you can overlook the city. I think the intention was to keep it private but the view is awesome.
Courteous staff. Nice showers. Good buffet breakfast with great selection Only two single beds or one king bed option
Lovely and quiet ground. Spacious and clean room. Excellent cuisine and all attentive staff.
It was difficult to travel out of the hotel due to the location but it was great that the hotel provided transport at certain times to various locations including the sending of the runners to the start point for the recent marathon. I can't get to go down to the city as i like as the taxi service was superb expensive..
Close to the airport, and not far from Queensbay Shopping mall by cab. Nice little mini man-made rainforrest with (short) paved trails & a bench to relax on. Staff under training happens exerywhere, and that can't be helped. The limo service to the airport is around 65RM, and the local taxi advertises 18RM. The limo however, might take you back for free if you forget something though, and they drive much faster if you ask. My guy also waited, to make sure that I didn't miss my flight. Technically, he is a driver for a contract company, but he was what made my trip when things didn't work out with a delayed flight. I am very thankful to the man in the bright yellow hawaian shirt. P.S. - Some corporate rates around 130RM!!!
The convenient shuttle bus service to town area. The wire internet connection. Prefer to have wireless internet connection so that my business phone can connect to it.
near with town,quite place...
Internet connection in the room is very slow.
The deluxe room (upgraded) was spacious and excellent for small family with kids. Good view of the golf course & surrounding mountain. 1. I categorize hotel staff as "fair" is due to our experience during check-in. Our rooms were not ready at point of check-in and made to wait until 6.30pm. But the main insatisfaction is from how your staff handle his customer. He was insensitive and most of our questions were left unanswered. 2. We were very disappointed with your swimming pool service. My family was excited to use the swimming until we notice that your other hotel guests that were using the pool at that time were not in proper swimming attire. What an image and we felt awfully disgusted and pulled out from joining in the pool. My kids were disappointed. Please apply strict rules of the pool for image and cleanliness sake.
1. very friendly recception.. 1. need upgrading air-cond condition
Was okay but not what I was expecting. Facilities and staff less than expected, and location a few blocks further from main attractions. Room was an odd mix of very nice and very tacky furnishings and bathroom could use an update. I suspect the high reviews are falsified by the staff or owners. Was okay but not what I was expecting. Facilities and staff less than expected, and location a few blocks further from main attractions. Room was an odd mix of very nice and very tacky furnishings and bathroom could use an update. I suspect the high reviews are falsified by the staff or owners.