The location in front of the beach was amazing and the food in the restaurant was the best we ate in Santander. The bar staff were very slow getting our drinks (over 45mins to get 4 drinks also some of the guys on reception looked a bit unapproachable.
I liked the services, cleanlines of the room and the the sea-view
The views were nice and the room was very clean The room was ptetty tight... had to move a table to open the balcony
Location Non Smoking not available & smoke heavily penetrated my room.
the views and the inter-connecting rooms some staff not especially friendly, but one was very helpful. There were no special facilities for children, more of a business hotel, but very comfortable.
position. easy to find.
We were upgraded to a seaview room no coffee facilities in room
An excellant hotel overlooking the sea. The staff were helpful and friendly. No complaints at all
The staff were very friendly and helpful.
It's position for the city & the ferryport
How helpful the staff was with maps and locating near by things for us. The location is great...right across the street from the bus station.
it's really close to the bus station and made it convenient for me the bar was closed, and there are hardly any restaurant in a 500 m radius (at least I didn't find them!)
The hotel is central, and just opposite the international Brittany Ferry Terminal. Very clean hotel. Excellent English spoken by the staff. No tea and coffee making facilities in the room. This would have improved the facilities from good, to excellent
Staff on arrival most helpful in accessing disabled parking for myself. Reception most pleasant and pointed out immediately where coffee etc was instantly available Cooked food at breakfast could have been hotter but nothing wrong with quality
Notably friendly, helpful reception. Very well located for transfer from ferries to train or bus. Our only negative criticism is that the coat hangers didn't work very well, but we survived.
Proximity to ferryport and city centre, room facilities No
Courtesy and friendliness of staff and willingness to try to speak English More detailed instructions to car parking would have been welcome - the one way system and the fact that the car park was underground led to some confusion.
Location, view from the room, size and decor of the room.
staff very helpful
The hotel is very well situated and is luxurious. We had a beautiful room with a spectacular view. The staff were very helpful and friendly. The pool and spar were really good but we consider it to be an expensive additional facility.
Service! In this hotel they are very much aware of what hospitality really is and how you should pamper your guests. Breakfast is delicious, nearly a reason to select the hotel. Wonderfull location and very, very nice beds. Not applicable
A beautiful classical hotel in a wonderful location. The sea view rooms are highly recommended. Probable due to the hotels age the sound proofing between rooms could have been better.
fantastic sea view location & food
very nice rooms. very quiet and charming. Staff were helpful and spoke good english
Lovely setting and terrace area looking out to the sea. Breakfast was not included in the price.
It is a two star hotel.matress is 50 years old. tv the same.nothing works. water pressure unestable then you burn or freeze when other open a faucet. elevators unsuficient. dirty old rugs.restaurant poorest in whole spain. no way to roll your lugage at entrance and no staff when you arrive or depart. unconveniently located and no taxis out front. safe did not work and did not received kind of room I reserved. two bed room. Worst hotel I have ever been.dont know how come is at category small luxury hotel
Fantastic hotel, one of the best I've stayed in, fabulous location
The town of Isla, Spain is somewhat hard to find, but worth the effort! The Hotel Astuy is located directly on the beach, with beautiful panoramic views of the ocean and mountains. Rooms were new and nicely appointed (granite counters, whirlpool tubs, etc). Beds were large, new and comfortable. Hotel staff spoke English, which was very helpful. The hotel needs coin-operated guest laundry facilities.
The location of the hotel was superb and the staff were very helpful. The room was comfartable, clean and with a balcony with a sea view.
Great position in apartment block with lovely views from large balcony. Comfortable - even the pull-out beds in lounge area were very comfortable. Replacement linen and towels whenever we needed them. Very handy for beaches and we were, in fact, overlooking one of them. The teenagers loved the jacuzzi bath!(There was a good shower, too.) Overlooking the beach carpark which we enjoyed during the day as it was fun to see people coming and going. At night, however, it was very noisy as youngsters would hang around in the early hours of the morning.
View from room. Reasonable rates. Surly waiter in restaurant who seemed annoyed that we had appeared. We walked out and had dinner at another hotel restaurant 200 yards away. The menu at Hotel Astuy limited and very expensive. We would only stay here again for the (albeit tired) accommodation.
Proximity to airport - less than 15 minutes in a taxi (cost less than 15 eur for two passengers and four bags). Extremely difficult to find as it was very poorly signposted. I hadn't printed out the directions from the website as I presumed that my sat nav (GPS) would bring me successfully to it (as it had it did to the 7 other hotels that I stayed in during my 2 wk stay in Spain). Due to the obscure location of the hotel, the sat nav did not bring me there & I spent an hour driving around trying to find it even though I had only been minutes drive from it originally. I had to call the hotel twice to get directions.There was no air-conditioning in the room so too hot at end of Aug & got bitten by mosquitos as left the window open to let in air during night. This hotel is actually just outside the city boundary & steps down to hotel are poorly lit
Very friendly staff - clean rooms. Rooms were quite noisy (between rooms) also Hotel is difficult to find.
It was very helpful that the receptionists spoke good, fluent English. There was a nice view over the city. The car park entrance and the gravel part are quite dangerous for a motorcycle to enter and reach the tarmaced area. Any loose surface makes a motorcycle unstable.
Friendly reception staff. Proximity to Santander - though directions on the website were misleading as access is much easier from the Santander city side. Only a few minutes' drive into the city centre. Parking available (often a problem with cheaper Santander hotels!) Excellent bathroom (very clean; good fittings; bath/shower and shower). We used this as a night halt before taking the ferry - useful because of its location outside the busy city centre. View - towards airport and mountains. Carpet in the room was not very clean.Spa pool tiny - the website photo could mislead slightly. No air-conditioning. Bar/cafeteria seemed little-used so not very welcoming.
Hotel clean and tidy, Comfortable rooms, Spa very good Would have preferred a double bed rather than 2 twins pushed together. No restaurant in hotel or nearby, meant we had to drive into Santander. Not all the spa facilities were working correctly (curtain shower and scottish showers).
There was a kitchen which could have been useful. The hotel is very close to the ferryport and it has an interesting view over the city. The room smelt a bit musty. I was rather disappointed with this hotel and I don't quite know why. I booked it quickly to facilitate our journey to GB from Santander and it was very close, but there was no air conditioning and it was a bit noisy. Also there was no evening restaurant-we were referred to a supermarket. I was also concerned about the lighting of the stairs. Several of the staircases were dark and as usual I wondered how easily you could get out in an emergency.
friendly helpful staff nice quiet area just a bit hard to find badly signed
we enjoyed the tranquillity of the place
Size of the room quite generous as is the bathroom. The distance stated on the website from hotel to city centre was misleading. The hotel is right on the outskirts on the edge of an industrial estate. There was nothing nearby not even a bar or a restaurant.
On arrival, we recieved a warm welcome, the rooms were kept spottlessly clean by staff that were always there when needed but never in your face. The location is fantastic. It took me a few days to figure out the times different menus were being served in the bar
Accommodation extremely cramped in attic room even though we were the only guests in hotel.
We spent excellent time: swiming in the Atlantic Ocean, walking on the hills surraunding beach. I is really beautiful hotel for rest and relax.
comfort and closeness of the beach
the location near to excellent beaches The staff ranged from indfifferent to unhelpful. The beds were uncomfortable. The rooms at the side of the hotel suffered from the smells from the kitchen. Parking at weekends was challenging. On the last morning I found my car in the hotel car park covered in cow dung. The staff did not seem to regard this as a problem and gave minimal assistance. It would seem that the location of the hotel has resulted in a significant lack of effort and hospitality. The tennis court mentioned on the web site is not a tennis court- the staff informed us that it is a gane simmiliar to tennis but we were not allowed to use it unless we hired their equipment.
Warm welcome, Staff in bar seemed reserved at first but with our poor attempt at Spanish soon became friendly and helpful. Meals excellent. Fantastic views over the white sandy beach. There is a smell and feeling of damp but this is understandable with the ocean so close. Very steep descent to hotel.
Location No smoking policy
Very comfortable, fantastic location close to Sardinero beaches and easy access to Santander city centre
Very Clean and quiet
the breakfast in the morning not many people spoke much english, and the restaurant was all in spanish, so could not order any food or drinks.
the food is really worthy(especially the toast)
Rooms very clean and of good size Price of breakfast 32e for two persons !!
How close it was to the water and to the Palace.
Efficient, pleasant and convenient
Location and quality
Excellently appointed hotel close to beach and casino. Very clean and comfortable despite being an older hotel. Secure parking under the hotel at a reasonable cost of 12 euros per day.
very spacious rooms, very central & near the beach
great facilities and friendly staff Nothing all good
the location was good, close to the beach the apartment was dark and dingy and smelt of damp and stale cigarette smoke
Loved the decor of the apartment and the location. Would like to have main condiments such as milk, tea, sugar etc. And also better range of shampoo, conditioner, and body wash. These are only tiny concerns.
Ideal position for those who want more freedom than a hotel brings. Comfortable and friendly staff, Bus stop outside and supermarkets within 100 yards. Wonderful beach even closer!
The helpful personnel. They went out of their way to make us welcome and overcome our language difficulties and provided extra service with a smile. Everything was fine
they were big for a family of 4 no english channels on tv
excellent location opposite the beach and near the football stadium.staff very friendly and helpful. apartment was small
Pleasantly decorated, spacious, well equipped, close to beach, buses, restaurants, supermarket, park, festival centre. Lack of computer for guest use despite having wifi. We had to find an internet cafe.
Excellent service and good location
Great position in the city and close to everything bars restaurant and a short walk to the beach It was a bit expensive for what you got
Right on sea front very near old part of Santander easy to walk everywhere Air conditioning in room wasn't working which staff knew about but we were given another room with a sea view.
Fantastic location overlooking the marina and walking distance to restaurants, bars and shops. We had booked 3 rooms and all of them overlooked the water. On arrival we sat outside and ordered a bottle of Rioja and paid the average rate, We expected to be charged more for a 4 star hotel with such a lovely view. Wished we could have stayed longer. We will be back.
The location of the Puertochico was excellent, lovely views over the bay and very close to the old City and restaurants etc. Very clean and efficient with very good Continental breakfast.
The overall atmosphere was very welcoming and relaxing
Ideal location with great view over Marina, staff very friendly.
1. WIFI does NOT work. Missed deadlines! I was unable to do work because of wifi not working, missed important deadlines! 2. Every door slams so loud that sounds like bomb. 3. Smells cheap and kinda nasty. 4. Receptionists are incompetent and showed attitude instead of trying to resolve the problems related o WIFI. 5. The day I was leaving they proposed to change room. I thought it was clear expression of mocking and making fun of a customer. 5. In room 506, there is a light on the building outside near the window, which so strong that at night seems like you are the beach in front of the sun and the curtains do not help. I am not a light sleeper and I fall asleep easily, during this 4 day stay I could not sleep because of that and extremely loud door slamming. Overall experience was horrible. I flew across the globe from Los Angeles for work and due to mainly almost not working WIFI my trip was next to nothing. I feel I was robbed. This hotel does not deserve to be 4 star one.
Friendly, obliging staff. Spoke good English. Good location as in the middle between the shopping/commercial area one way and in the other, the beaches. Also well served by public transport - bus stops right outside hotel. Had nice room on top floor - room 901. Has balcony and nice views. Lovely, good size bathroom. Room a little small, beds a little bit too hard. Also room a bit cold.
it was a four star hotel and lived up to its rating, which sometimes in Spain you cannot rely on.
Fantastic location for the centre of Santander and access to great food; lovely room and very helpful staff. No outside area and you are a long way from the beaches; very limited parking - we couldn't get our car in. Breakfast was poor.
the customer service
the heat in the room! and it's impossible to set your own room at the temperature you want
great location, clean and modern wi-fi was not very user friendly. TV was rather old and had only 1 English speaking channel
Clean room, helpful staff, nice evening meal at a good price. Room was too hot, my visit was late October and I think the AC was turned off
As such i had come for the conference so generally i was quite comfortable whether it is morning breakfast or any other kind of assistance, enquires etc. being new to santander. Nothing
the staff was so friendly not a thing
Good location, very comfortable, high standard. Getting Reception to ring taxi at departure not easy. Young man told my husband to try outside at first but young lady tried harder and got us a taxi.
We stayed there from 21st to 24th October hotel is beautiful and very central to everywhere. Rooms are lovely beds huge. Would definitely recommend this hotel
Very Pleasant staff - spotlessly clean room Cold Room - Heating turned off (timed?) in evenings. No extra blankets available. As mentioned by other customers very noisy from apartment overhead - even at 4am in the morning.
an excellent little hotel in there heart of santander
Clean room, friendly and helpful staff. Very good value for money. Some noise from the floor above.
Very good location, value for money. Clean, friendly.
Good location, clean and bright, freindly staff. Free use of computer/email. Very good value for money None
Friendly staff. The rooms are clean and well kept. Very good value for money in the heart of Santander. Nothing
Clean,spacious room.Clean bathroom, helpful staff. Nice and quiet and in the centre of town. Everything was just fine.
Spotlessly clean, very comfortable, conveniently located, friendly staff, excellent value.
Everything is new, bright & spotlessly clean. The room we had was well equipped with a great ensuite bathroom. The location is quiet & central. The staff were very pleasant.
close to shops and port
It was very convenient- I was waiting to meet with my husband who was travelling by Ferry. The room had a great view and was very large and comfortable. The eveing meal was excellent value. I do not really enjoy eating alone but the staff made me feel very comfortable The pillows on the bed! Re 2nd question below: I did not read any of the reviews so cannot comment
Location and value for money
Close to the bay and shopping. No
The hotel was opposite the Brittany ferry terminal
It was very relaxing the rain and wind
it was right in the city centre 2mins from all the shops would stay at this hotel again. fantastic hotel and location
layout and furnishings of room
Only stayed onwe night very good fo ferry vvv
Very spacious for reasonable price. The balcony with lateral sea view. 2 minutes from the sea and the nice and quiet area The isolation was poor, we could hear everything what went on next door and below us (we stayed at the 5th floor, so nobody above us).
good location nice apartment, helpful staff up quite a steep hill
The appartment style Breakfast service
The hotel was the only one with a room suitable for a family of 4 so we did not really select it. Having said that, the hotel was very comfortable and the room(s) large with everything that we needed. It even had a little kitchen area. I don't go on holiday to cook, but we were able to make tea and breakfast. The hotel is in an excellent location really close to the fabulous Sardinero beach and local restaurants and shops. Taxi's to the town centre were really reasonably priced.
spacious rooms for the price..2 min walk to the beach and casino... friendly staff who spoke english
Room/apartment very spacious and clean, nice to have balcony checkout time 12pm - good for later flight, staff very helpful. balcony furniture - perhaps there is in high season?
Good value, large room with lounge area, staff were very helpful good location. No negative comment
Right across from beach; city center a 5min, 5 Euro ride.
Reception always handed your room key to you as you entered the building without one having to ask for it.
Apartment Hotel - ideal location for the beautiful beaches of Santander
Location and that there is a cafe adjoining. But the Staff dont speak english. The restaurant only displays a spanish menu. The prices are very good if you understand the language. Also the trip from the airport cost 15 euros not as stated. Moor english tv channels. Only had Sky news
central location No view from window. Noisy coach parties awake all night
Excellent value for money. Very modern and clean. Nice to have some sky channels in English. Our room did not have much natural light, but artificial lighting was adequate.
Nice Hotel Big rooms
the location my only comment is there is no car parking.