優點： Staff were friendly, gave me money back at the end for the inconvenience when picking up.缺點： Wait time to pick up
優點： Drop back process in LAX was very efficient
Great to get the car with a full tank 缺點： Impossible to contact by phone when we had a question
Easy pickup優點： Car was ok
Overcharged優點： Pick up was quick & car was clean
優點： Nothing.缺點： As we had a different car to the one we paid for we were told we would get any money refunded at the drop off. This didn't happen. The staff at the drop off spoke poor English and no on could tell us where to get our money back. Overall bad experience.
優點： Efficiency. Great service缺點： Nth
優點： easy and quick
優點： Very courteous and helpful.
Car was worth the value. And it was easy to use their service.
Long processing time缺點： Long waiting time to get the paperwork done. Not enough people serving customers and there must be a quicker process in this day and age.
Terrible customer service and awful value優點： Nothing 缺點： The customer service was terrible and I was told to go to the wrong location and there were a ton of hidden fees I will never use hertz again
Not bad.優點： How fast the process of getting the car was.缺點： Couldn't figure out how to adjust side mirrors and some of the ventilators weren't great. The car needed a clean but at least I didn't have to wait. Also it was very expensive because of different pick up and drop off locations.
Great car but shame about penalty gas charge優點： Upgrade, the car a Kia Sorrento was surprisingly good and handled well in all conditions缺點： The gas charges at end of rental