Good experience overall優點： Fast
Extended my rental for 2 days, it was very easy (once I managed to communicate with someone)缺點： Impossible to communicate with the toll free number, I had to call the HNL location
Due to a flight delay we arrived to HNL 6 hours later, the initial reservation was automatically cancelled after 2 hours. I had to rent a different car and more expensive. This can be easily resolved by linking a flight information.
Great Car Rental Company優點： Great staff.
Terrible customer service 缺點： We arrived with me having paid for the car rental but my boyfriend due to drive the car. Paid $50 for taxi to Avis desk only to get there and be told that I also needed to show my driving licence even though i wasn't driving the car! I didn't have it with me and it would have cost $100 in taxi fares to go back and get it. Called Car Trawler who were no help, nor was the Avis representative. My boyfriend ended up paying ANOTHER $100 to hire the same car we'd already paid to hire. Shocking service, we both work in the travel industry and will never use or recommend Avis or Car Trawler ever again.
Customer friendly優點： Rented a car in Honolulu. On the 4th day, an image of the engine light came on. They were happy to exchange it for another car. Rental rates good. 缺點： Cars were older models. First one was 2007 Chevy Impala and the second one was 2012 Nissan Altima. The cars were in good condition.
Excellent Service優點： I booked my thrifty car rental in Honolulu through kayak online it was very quick and easy. My flight was delayed and I was worried as I was fifteen minutes late to pick up my car from the rental service but the staff were very accommodating and there was no issues. On pick up I had the most helpful staff member named Ed give me multiple suggestions of places to visit in Oahu. He was so friendly and helpful he was a joy to chat to. The car was very good and was great for gas. Only need to fill up the tank 1.5 times during two week rental and I was driving all over the island. Upon return the staff were very quick taking only a few minutes to check the car before telling me everything was in order and I was free to take their free shuttle bus to the airport. All in all an excellent experience. 缺點： There was very little I didn't like about the service. The only thing which I feel could be done differently is at pick up I was offered a fuel insurance. Where if I paid $44 I could bring the car back with any level of gas. At the time I thought this was a good deal however when filling the car up from empty I found it only cost $28 for a full tank of gas. Apart from that there was nothing else I would change about the service.