Poor performance 缺點： I had to stand in line for more than a hour. Eventually I was given a car whose seats were badly stained and bullied into taking an insurance that I had said I did not need or want - but by that stage, 2 hours after having landed, I just wanted out.
Overall very satisfactory 優點： Drop back to LAX very efficient
Good to start with full tank缺點： Impossible to contact by phone when we had a question
優點： Ease of process. 缺點： Excessive fuel top up charge on return
優點： Very clean & comfortable car.缺點： Collection process slow.
Unwanted credit card charge缺點： Budget charged us additional 215.19 USD without telling us why after return.
Charged for extras and lied to!優點： No problems with the car
Location of the lot was in a decent area
Not much else positive缺點： Paid for car rental via kayak in full. Waited for 45 minutes to vetserved. Told representative at desk I did not want any extras. I questioned the accepted personal insurance and was told it was included in the voucher. I repeated I did not want any extras and he said it was included so no problem.
Went to collect car which wasn't there. Had to go back to desk and finally after another 15 minutes got keys to another car.
Rental went OK. Returned car and questioned the fees but was told all included and no extra charges. Upon returning home card had been charged £160. Had to call budget and now they are investigating which will take them 10-15 days. Won't use budget again after blatantly being lied to!
Basic car - good price優點： Great price - best in town缺點： Banged up car, got us from point A to point B. A bit annoying having to wait for the car due to overbooking, but that aside it was good.
優點： it drovewell and trunk and doors had different locks缺點： they told me alliance insurance was not a good insurance
Small Print! 缺點： Initial price of $868 ended up costing over $1900, with compulsory insurance! Be up front with costs, won't be using Enterprise again!
Extra charge $100 and nobody told me what for優點： First impression was great. 缺點： I went to return the car at 17:45 and there was no parking space, I had to leave the car on a street and when I came into the branch, the customer assistant was on his own and quite busy. He then asked me if I would be able to return the car to a different branch, I replied that I don't have time because I had a plane to catch, and so he asked if I could take the car to the airport branch. I said yes, but I asked him to let someone know about that. He said that's it's all ok, and free of charge. So I took it to the airport branch, where I was told that I had to pay extra $125 and no one was able to tell me what for. They only told me that someone in the original branch had to do something wrong. So yeah, I'm not happy and I'm awaiting an explanation.
優點： Very efficient once we got to the counter缺點： Supplying car not as specified although in hindsight havng seen the one specified we were grateful that we got a different model
Not the car I booked...Sat NAv was a waste of time優點： Brand new car
Easy drop off缺點： Was a smaller model than booked - I booked a Jeep Cherokee or similar - got a Jeep Patriot which is considerably smaller.
Added the GPS - waste of time! The signal constantly dropped out and then tried to re-route taking us off course. If we'd have followed the instructions we would never have got out of LA!
No car優點： There was absolutely nothing pleseant about this experience. They're offices were far and staff unwilling to help. Price competitive but no cars缺點： We didn't get the car. Took an uber for $30USD to the location. They had no car for us. Even tho it was booked.
Rebooked directly with them over a payphone, we found few miles down the road, at another branch, went to the other branch, $20USD. No car there either. Walked the restoration of the way now ubered.
Excellent Service優點： Great fast service, tidy and new car. Quick in and out. Very happy with our experience at MCar LAX.
Best rental experience優點： Quick, efficient, very helpful service. Much better than the big-name places (that don't really care if they lose you as a customer).
優點： Nice car, quick return. The staff were polite and helpful.
The Hundai accent hatchback was nice.缺點： The bus took so much time (30 minutes) to come to the LAX international terminal and was crowded.
The insurance was so expensive that what I paid overall was more than double the rental cost, and that was not well explained to me by the staff initially.
overcharged me and unconvenient upgrade pushing缺點： the bill was 2x pf what was advertised on kayak