米蘭租車

缺點： We were refused the car as we did not have International Drivers’ licences. Have hired cars in Europe and Italy before and no one has ever requested this. Lost the full amount paid and all our plans nearly ruined - fortunately another car rental company had no such policy and rented us a car - at vast expense!

優點： The car was decent

缺點： The service was HORRIBLE. I had booked a car listed as "SUV- Renegade or similar". The clerk Monica wanted to give me an estate car, Alfa Romeo. When I asked her for the SUv I booked she argued with me that the Renegade is not an SUV!!!! She also called me names such as problematic and idiot , in her native language, when talking to the car manager on the phone. I finally got a Mercedes B200 which when I returned, they told me I made a damage on the bumper. The so called damage was a little blur on the paint which they asked me to pay 254£ for it. The small blur was not even visible with a bare eye. I refused the charge but hey went ahead and charged me a total of 365£ !!!! anyway. A group of crooks trying to rip people off!!! NEVER BUDGET AGAIN!!!

Hate being played for a fool by car hire companies

優點： The Nissan Qashqai was a joy to drive and there was plenty of room for all of us and our luggage. The air conditioning was also great.

缺點： We had to wait 1 hour to get our car as they said it was not ready and were continually trying to persuade me to take an upgrade of 35 euros extra per day to take a Mercedes that I did not want and not provide the SUV I ordered. The service assistant Christina was aghast that I refused this offer as claimed the Mercedes was ready but I would have to wait for my.SUV. This was stressful. Only by my wife's patience and persevence standing in the portacabin next to where they issue the cars did they eventually issue the keys to us. The SUV they issued us was sitting untouched the whole time. They then issued the keys without a walk around or an explanation of the controls. There were scratches all around the car and the plastic within the boot was broken and I am certain if we had not highlighted these problems beforehand we would have been charged for these on return. Hope this feedback prevents others trying to be hoodwinked in this way.

Horrible

缺點： I would like to be refunded for the entire car. We had an engine failure that almost made us miss our flight. Please get back to me so we can figure out this inquiry.

Terminal

缺點： I arrived at terminal 2 and was told that I had to go to terminal 1 to pick up the car, five miles away from where we were. Because they did not have any car of my characteristics left, they said that if I wanted a car in terminal 2 I had to pay an upgrade to a more expensive car...