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2.0
優點： Kayak and carrentals were providing incomplete information about car rental process and cost. Quotation was given without insurance cost which once added inflated the overall cost to become very expensive and noncompetitive. This may be good for US residents with the right credit card.
缺點： You must provide clear guidance on insurance issue and whether it is included or not. I paid four times the quoted price for half the period and my main concern was to return the vehicle ASAP rather than getting on with my trip. The trick of small print was not expected from big providers like you.
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8.8
優點： Pick-up was slow; they could have done with more staff. The ones who were there coped very well. The duty manager kept us all informed as to the progress of the queue, which was much appreciated. Dorota (Dorothy) checked me in and provided excellent customer service.
缺點： See above.
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