Poor service優點： They stayed open we arrive late (8.58pm when they close at 9pm) due to flight delay.缺點： The car was a wreck with big scratches all over and it was lacking features which are now common on most cars even the cheapest. Tank wasn't full either. We thought about returning it several times but since it still took us from point A to point B, we preferred spending our time discovering the country instead. However, the drop-off was a nightmare. The employee at Santa Marta came up with new (tiny) scratches in the most random places and made us call the Cartagena office to explain it wasn't our fault. They said they will review all pictures of the car to determine whether it was caused by us with no apologies for the inconvenience. This whole thing took close to an hour, making us rush for our plane. We had substantially better service with Localiza for our rental between Bogota and Medellin, even though they are not international players. Avoid Avis.
No car, no regund優點： Online booking process was easy.缺點： Flight was delayed to Cartageña, Budget gave away my booked car and had no ther cars when I arrived. I have purchased insurance through the website which was non-refundable and cost me a lot of money. So basically I booked the car and turned up at the airport with nothing but an insurance bill and no car. Customer service was terrible.