克里夫蘭霍普金斯國際機場租車

優點： I was planning my bachelorette weekend. We planned for a 12 passenger van because of how many girls where going and we could all drive down together . I reserved the van 5 months in advance. I called 3 times prior to the trip (included two days before) to check to make sure the van was going to be ready to be picked up. Both kayak and cleveland Hopkins verified it would be there. We had a tight strict schedule to follow so we could be on the road by8:00am. I scheduled the pick up time early so it gave us an hour to get the van and pack, and be on time. When i get to the airport rental in Cleveland i had my confirmation code and everything i needed to pick up the van. The lady at the front desk seemed panic when i showed up. She radio back because she did not have a 12 passenger van for me to rent. After 10 min she confirmed it was there but needed to be cleaned. She said it would take about 15 min and it would be ready. My friend and i sat down and waited. About an hour went by. We went back up and asked the front desk worker (who seemed really annoyed by us) if the van was ready. She said yes it just needed air and it would be out soon. My friend and i went back to our waiting place. The front desk worker (who didn’t know we where sitting there ) yelled out to the back workers where the van was and they said it’s still being cleaned. The front desk worker noticed we where sitting there. About another hour goes by and we finally get the van. It was still a bit dirty but at that point i was just happy then van was even there and ready for us to leave since we now where 2 hours late from our scheduled pick up and time we should have been on the road.

缺點： I wish i would have no been lied to. I understand how crazy work places are and how busy travel is since covid rules have been pretty much lifted. I just wish if it would have taken two hours to clean the van and get it ready i would not have been told 15 min. I could have went back home to get other thing get ready for my trip. Maybe better communication when calling to confirm bookings to make sure the cars are there. When i was told it was going to be there and ready multiple times on the phone.

優點： Staff friendly and helpful for the most part. Dropoff easy

缺點： Pickup was a little confusing as I expected a person and instead the car was sitting there running unbeknownest to me the whole time I was waiting for someone to bring the car or give me the keys. Also desk clerk a little high pressure about buying insurance

優點： Drop off was easy.

缺點： Budgets counter was closed and was directed to the Avis counter. Took awhile to get someone to help me , they tried to upsell me to an SUV, guess that is expected, but the worst issue was the car was rank with cigarette smoke. We fabreezed that car every time we entered and exited it. Horrible

缺點： I cancelled this weeks ago and still has not been refunded.

缺點： Could not rent because I didn’t have a credit card and I paid 44 dollars via debit never got a refund

缺點： First car was covered in dog hair so I switched to a different car. The next one had a speed governor that could not be turned off set at 65mph max. Made it unsafe on the highway.

優點： The staff was polite especially during pick-up. During the drop-off the printer was not working so I had to go inside and wait in line for a long time for a receipt. A staff member did apologize for the printer not working.

缺點： Rented a 12-seat van that had not been cleaned since the last rental. Cup holders had sticky coins and an old earring in them. Seats and floor had crumbs, small papers, 2 hair barrettes. Drops of purple liquid had been spilled and dried on rear plastic fixture. I had to clean van before our trip.

缺點： Cars weren’t cleaned or serviced. I had to switch cars because the one I was getting in needed an oil change and reeked of smoke.

缺點： Avoid Budget at Cleveland airport at all cost.

優點： The staff at the drop off was excellent. The staff at pickup was unfriendly and short until i started talking about him

優點： The car was sufficient

缺點： After declining the loss damage insurance the representative added it to my bill without my consent and it could not be refunded. Was traveling with my company and we will not be using Budget again.

優點： Nothing. Wasn’t even able to pick it up.

缺點： When you make a reservation, they could let you know you won’t be able to pick it up without a major credit card in your name, instead of waiting to tell you until you get there. And then, when you try and cancel the reservation, since you can’t pick it up anyways, they tell you they aren’t able to.

優點： I found the staff to not be very personable or professional.

缺點： I was forced to change travel plans due to weather. Budget wasn’t very understanding and I was still responsible for paying very large change fees.

Unexpected charges were added in my bill and described as tax

優點： The car was in excellent shape and the pickup and drop off process was great

缺點： I got charged substantially more than what my reservation estimate was. When I inquired as to why I was told that it was "Cleveland added tax by the airport". When I actually looked at the bill it showed they added in vehicle coverage that I had initially declined.

優點： The car had satellite radio and I didn’t ask for it. And I was in and out of the counter quickly.

缺點： The car seat had hair on it and smelled like smoke was trying to be covered up. I paid $100 to have it for only six hours.

缺點： Car had food grease on door and stearing , it was bad .

Ripped off

缺點： We called to extend the rental by an extra day, when discussing the rate with the customer service agent, he gave us an estimate of $15 for the extra day. It sounded too good to be true so we asked again just to be sure. We agreed to a second day since the price is so low. When we followed up again to look into keeping the car for the entire weekend we were told our balance was $150 (not including miles). I understand that the $15 was an estimate, but 10x as much?!? That's just dirty.

Terrible

優點： Nothing

缺點： I told the executive my flight was delayed. I needed someone to wait after hours. They said "yes, we will wait for you, we are monitoring your flight". They did not wait. I got stranded up to 3 am when I got a Uber.