Quality and cleanliness of room Checkout is a bit fraught
Atmosphere and breakfast in conservatory! More information about what and where things in Cheltenham were- in file in room!
The staff were extremly helpful and friendly, always on hand and polite. Also I ws a great location. Slightly disappointed with the inside of the hotel. I have always wanted to stay there as it is the premier hotel in cheltenham but found the interior very old and seriously in need of redecoration.
Location. Room was comfortable and clean. Noise from the street outside. Despite the windows being shut, we had two nights disturbed sleep from the traffic and noisy passers by.
The friendliness of the staff.
Central location. Bed very comfortable. Problems getting any food after 2 p.m. particularly Sunday (day we arrived) No lunch! No bar snacks/sandwiches! Also apart from the dining room you cannot get a light meal in the evening. Also our request for room overlooking the Park was ignored
To be honest, there was not a thing I liked about the Hotel. The Hotel appeared very drab and shabby. After ordering a very expensively priced cocktail costing £8.00 at the Hotel bar, I was told if I wanted peanuts it would be another £3.00 please.
the staff were lovely, the room was very clean
Extremely pleased! Everyone was so helpful and kind! Room was very nice and cleaned well every day. Room service perfect along with huge food selection in restaurant. It really couldn't have been any better! Not one single thing! Someone mentioned a new owner within the past week I was there but I did not see any problems with that and the service at all. I would stay here always. Wish all were this great and perfect!
Old style hotel, good bar and perfect meeting place for Cheltenham race week, walk to points of interest in town. very noisy at night and the whole place is tired. For racing only.
Staff were very friendly and helpful. Excellent breakfast. Breakfast on Sunday morning took an age to arrive as they struggled with most people wanting breakfast around the same time.
The staff where welcoming and efficient.
Thought the staff and the breakfast were excellent. Room was maybe a touch un-homely, but this is a very minor thing.
it was close to the town only there one night very nice lovely greeting from owner.
The atmosphere was very friendly without being intrusive. The 'rules' of the hotel were explained concisely. The full breakfast lasted me throughout the day until 8 pm! this was an added bonus as I had no time to stop during the day. Well decorated and run. There were no guest reviews.
Nice, Clean Rooms. Great Location. Friendly Owners.
Helpful efficient staff and very close to town centre . Breakfast good . Bit noisy from night club close by .warmer bed coverings wouldnt have gone amis .
The friendliness of the owner and great breakfast A hairdryer in the room would be useful
welcome and consideration, I was very late due to problems with delayed train but they made me feel very welcome and that nothing was too much trouble.Breakfast was excellent and hte staff brilliant no
Very well located to the High street. I found it easy to reach the venue of the conference I had to attend. No complaints.
Convenient position Cleanliness Good breakfast I was lucky with the car parking but others were not. More clarity on the limited parking would be more honest
All very clean and functuional Nothing
Location Noisy Corridors
The hotel staff were very helpful and friendly. The hotel was clean and tidy as was the rooms.
Value for money, cleanliness, location Hated the sliding glass door to bathroom - my daughter has restriced sight and it was not easy for her to use
We enjoyed our brief stay, The location was quiet for a city centre, Great. The room felt as though we were the first guests, spotless & well appointed, with everything we required. Breakfast although stated as continental was substantial & well presented.In all much more than we expected. Many thanks Dave Gittus M.B.E.
central situation prefer english to contl. breakfast
My room was a suite and was very nice and clean. A bit to expensive
Everything was perfect for me. Easy walking distance from bus stop, gardens, town center, pubs. Lindsey and Mark were incredible. If half the guest houses in the world are anywhere near this nice, and reasonable, I will never stay in another hotel. Shared bathroom was one floor down, not a big deal though.