Great hotel, great service. Our door balcony messed up on us and they moved us into a nicer room with a view to accommodate the inconvenience. Staff was nice and took great care of us. I would definitely go back again
Shower did not work in my room. I let the front desk know upon checkout and they did not offer any discount for my inconvenience. I had to ask them what they could do for me, and after some haggling with them, they gave me free parking for the night. Will not stay at this hotel ever again.
Staff was friendly A/C did not work and carpets were dirty
- Only "glitch" was that, when checking in, the front desk said that my business debit card was declined....twice. However: • There was 60x more funds in the account than was needed • I called the Bank and they had no record of even any attempts and • I immediately used that same card at the hotel restaurant Unfortunately, I was forced to use my personal credit card
The proximity to port Everglades is convenient. When I arrived, I was ignored for 20 minutes just standing at the counter while 2 staff members were having a conversation. The lobby and hallways were filthy and smelled terribly. when I asked about the smell a staff member replied "that's just how it smells". While checking in online, I requested a high floor room with a marina view. what they gave me was a first floor room and the "beautiful marina view" was obstructed by overgrown and unkept vegetation, so overgrown that I couldn't get any sunlight into the room. The staff was both incredibly unfriendly and unhelpful. I called down 3 times on my first day to request extra pillows, they told me all 3 times the pillows were on the way. Nothing was ever delivered to the room. There was a large gathering of water underneath the television when I got into the room, when I asked about this they told me they would "look into it" This was without a doubt the worst stay I've ever had at a Hilton property. I would've stayed at a motel 6 and paid a fraction of the price If I knew it was going to be this terrible.
Nice rooms, comfortable big beds, good price for location Not the most beautiful from the outside where we stayed. Came a day earlier than reservation and they were sold out. Parking $25 a night!
Intercoastal view with a big tree blocking from seing anything
It was a great hotel. The rooms were updated and comfortable. Will highly recommend. Nothing
setting no breakfast before 7 am
Location to the convention center The lobby was extremely chaotic and loud. There is nothing near the hotel that gives you options for dining out as far as I could tell.
Bathroom needed updating. Shower nozzle was broken.
Great location, comfortable room Hallways and bathrooms were not clean to Hilton standards
Rooms not ready for check in at 5:00PM. Fire alarm goes off early in the AM. False alarm. Rude wait staff (in the bar)
Location, shuttle option. Value, overhearing desk staff complaining about a staffing issue, hot room, no breakfast provided, despite being a Marriott member and owner.
Lobby was stylishly decorated. Staff was attentive. Room was well equipped, modern & clean. Check in/out was smooth.
Accommodations were great and all the shops and restaurants were close. $25 self parking per day. No complementary breakfast.