Hotel functioned well, was clean and reception staff were helpful. Bar was very poor - highly priced and staff not really suited to the role. Communication not their thing.
Both dinner and breakfast, particularly the latter, were good. Personally, as a Cordon Bleu and now living in France, I would have preferred something more specialised, not just Steak and Chips however good it was - and it was. I am not sure if it was the hotel to blame or only the driver of the shuttle but I ended up at the wrong terminal and had to walk for 40 mins to get to the right one. May I suggest that certainly the Millenium, maybe all the hotels at Roissy, should keep a list of which airlines fly from which terminals. I was travelling by Air Transat and should have been taken to Terminal 3 not 2a.
The hotel is very convinient to reach from the Airport by using the black bus. it stops right in fornt of the hotel.Nice breakfast.
i cant really say as i was there for a few hrs b4 my flight back home to australia...but overall i had a few good hrs sleep well since its close to the airport the noise of the planes were pretty loud
Efficient staff The suite was not 5 star based on the Australian 5 star rating. Note only one robe, fittings in the bathroom need seeing too as well as some varnish
close to the airport and the transport into paris centre was great
No free internet
shuttle service; park-like surroundings; comfortable room not really. The room was fine except that there were cigarette burns on the (cheap) bedspread. Points off for that kind of carelessness.
Original price was honoured by booking com. Good accommodation for the price.
Staff at front desk very helpful and friendly. Vrey clean nice atomsphere. The hotel shuttle service (Blackline?) is really bad. If travelling with luggage it will be a nightmare for older or infirm persons. It is however free, so can't complain too much.......Nowhere quiet to have a meal.
Unclear how to get there from CDG terminal. there are 2 Mercure's at the airport and the same shuttle does not take you to both. Also, where to get the shuttle is difficult to identify - but that is the airport's problem.
The size of the room, the amenities like a hair dryer and the quality of the breakfast. I found the front desk staff to be indifferent about helping with my questions about where to find a petrol station.
We sprung for the suite with a separate sitting room, and that was quite comfortable. The facilities were good, including a small fridge in the bedroom. They have a shuttle to the airport but NOT TO TERMINAL 1 (which is the terminal for most flights for US flagged carriers). Because we had a lot of luggage we ended up taking a cab to the airport because we didn't want to have to go to Terminal 3 and then transfer to the airport train to Terminal 1. Also, there are 3 Mercures around CDG and it is often not clear which shuttle to take.
Very polite staff at front desk. Room very nicely appointed and clean. Convenient shuttle to airport every 15 minutes. Perfect for staying near the airport. A step up in quality for the price.
Staff and location Need to work on bathroom cleanliness
Staff helpful. Had scale to weigh valises in lobby. Not a good food choice. I believe I booked for the other Hotel Mercure at the airport, but was booked into second hotel. Very difficult finding the place.
Luggage scale in the lobby Refrigerator in the room Couldn't find a place for a work session for 4 people (table, place to plug in the laptops).
Personal (staff). Close to airport. Food. Price
calm, very helpful staff, airport shuttle for 15 minutes, easy to go to airport. Don't have slippers, the shower bath overflows.
The free shuttle service, the large comfortable and clean rooms, and the fresh squeeze orange juice machine at breakfast The morning staff at reception could be a little more friendly, and a smile wouldn't hurt. When we asked about the time schedule for the shuttle bus the man at reception behaved as though we were annoying him.
I have stayed at several of the CdG airport hotels. This one had, by far, the best value for money and the nicest staff.
The transport from hotel to airport and return are good and convinence. Big room and very confort
Location provided goos access to CDG airport, hotel was clean, modern and with good services; front desk staff were pleasant and efficient
The hotel was extremely comfortable, we especially appreciated the 'Wellbeing Centre' - gym, pool, sauna, steam room, etc. It was a great way to end a four week Eropean tour and prepare for 24 hours travel to Australia. As we were checking in, the desk clerk efficiently offered information about our departing flight the following morning (ours was an overnight stay in preparation for an international flight). She confirmed the terminal for us and that the flight was on time. While the airport shuttle bus isn't specifically the hotel's responsibility, the route it takes is rediculous if one seeks terminal one. We spent over 50 minutes on the bus and even began picking up new passengers and returned to a stop immediately beside the hotel before getting to terminal one. The desk staff should be encouraged to advise guests heading for terminal one that the route is impractical and that they should either use a differnt shuttle bus (if an alternative exists), or take a cab. The actual distance from the hotel was under ten minutes, but we took over 50 minutes on the bus - and were late for our flight as a result.
A nice evening meal at a reasonable cost Price of beer in the restaurant was rather expensive
Nice room, very friendly and helpful staff. Will definitely return!
easy to live even with a 21 month baby The service maid is knocking at the door at 9 am, we were sleeping, they should check before if the people are at the breakfast or not. The shuttle system is very poor, why don't you stop at CDG 2B ? long run on foot through CDG
the room was very good. (soffa and bed) it is the kind of room that can be used as an office out of office for a couple of days The internet connection (wirless by orange) did not work on my mobile device.
Shuttle bus driver was very helpful. Attractive lobby. Business type hotels are sometimes not particularly friendly to the ordinary traveller. This was the case at this hotel. Internet access cost 5 Euros for 15 minutes ( in the lobby) Many hotels I find give this as a free service now. Room was clean but not exceptional.
Clean no-smoking room,comfortable bed Having to pay for the shuttle to fair ground maison&object
Friendly, helpful staff, comfortable room, convenient to airport. Loved being able to walk to the little village for dinner.
Nothing special It is located not at the terminal but in 15-20 minnutes away by shuttle bus. It is not clearly mentioned that actually there are 3 different Novotels there and you need to carefully check which one is the right one.
Ease of travel to and from cdg airport. Comfy, clean and value for money.
Friendly staff Waiting for the bus
I liked that is was clean and well designed. Good only for tour groups. Too many hotels of similar names in the area make it difficult to understand where is is in relation to CDG. Shuttle to airport takes forever. Service in the dining facility is a free for all , and because you are so far way from any other choices, you are forced to put up with what is there.
Fabulously convenient location--just walk out of hotel and into Charles De Gaulle airport. Elegant decor. A surprisingly delicious dinner in the restaurant with friends. A good breakfast. I think the room as a little hot. I was too tired to try and fiddle with the thermostat so perhaps that was fixable.
Really liked the hotel. Comfortable. Clean. Great staff and "inside" the airport. The shuttle to the airport is right out the hotel. 5 minutes and you're in the terminal 2. The price was a bit high.
Room was very clean with all of the necessities. Very good location if coming in on SNCF train or on plain. When first arrived was given a room that the guests had not yet checked out of and it had not been cleaned. Hotel quickly gave us another room but we were disturbed we were given a key to someone else's room and had access to their baggage.
Location and price nothing it was all good
the hotel was very clean and staff were very helpful and room was the best i stayed in during my week of bussiness
At airport Convenient Breakfast good Carpet dirty Bathroom mildew on tiles Air freshener too strong
When needing being close to the airport it is very convenient.
nothing The price wat to high and we slept with all the painters in the hallway we had to jump over the paint cans and it smelled. We could not move in the room the beds were to close to each other and that all for $250 / a night.
A good choice for an overnight stay when leaving CDG on a morning flight. Excellent restaurant
We stayed at this hotel after returning from Spain, the night before our return flight home. The proximity to Paris CDG airport and the ease of getting to the airport made this the perfect hotel.
once found (they were still putting the signs up in the terminal, very convenient place to stay. it was surprisingly quiet. stained carpet, small rooms, cant open the windows for fresh air, to the extent that it was a relief to get outside the next morning
been connect to the airport and to the train station
It would have been a great help to know that there was a shuttle service being offered for such a reasonable rate to and from the airport instead of taking the metro and carrying our luggage.
Location close to airport and exhibition centre. Very Basic hotel, you get what you pay for ! Rooms are what I would describe as one nighters and also it seems the smoking ban does not apply in the rooms/
The internet connection that was every now and then available Poor room quality, dirty, noisy, I will never ever go to a Premiere Classe hotel again
location mext to charles de gaulle for flying in one day and out the next none based on expectations
Staff very friendly. Free wifi. Clean Location not the best but 2 restaurants close by. The shuttle service was terrible when departing from the train station at CDG. Waiting 45 mins both days. When returning to the airport early morning, it was on-time. Suppose to be a 20 min service during the day.
It was clean and bed was comfortable. The shuttle service was convenient.
Room was clean,comfortable, and warm even though the weather was very cold. The shuttle was very efficient. No.
Check-in / billing was efficient and breakfast was reasonably and fairly priced The room was cramped - barely able to pass the beds. There was no spare socket by the desk - you could either have the TV on or use a laptop - not both. The "free" WiFi was unusable - either couldn't connect or kept losing signal. The beds were very poor. With no phone in the room Reception did not pass on any messages. The room rate (up to 80 Euros) was high for the overall standard of accommodation compared with better equipped hotels nearby.
noise, no telephone in room,dirty and smelly carpet in the corridor
Price and closeness to CDG. The room was very small, but compact and would have slept 3. We were able to communicate with some staff in English. Surprisingly quiet given the location. Excellent transportation to the airport. The directions to the hotel were very poor. We went to the Roissy en France location first in error. No phone in the room.
Airport shuttle service, size and cleanliness of room No, it was quite acceptable.
Transport to the airport, great beds
The hotel was fantastic, having extremely comfortable and relaxing rooms. There was a very nice tub and shower, with a very plush bed. The facilities were also fantastic, with a nice pool area. The bar is directly downstairs as well, where you can have them uncork you a bottle and enjoy it in the comfort of your room. What a great refresher on a long trip! Probably the best hotel I've ever stayed at. Nothing.
The general atmosphere of the hotel was excellent. The room was clean and comfortable. The food at the restaurant was excellent and prompt to arrive. My sister and I wanted to eat breakfast at the bar in the hotel (since breakfast was listed on the menu as a possibility) but it was strangely not open and we had to find food somewhere else. Otherwise, there was nothing we didn't like.
The free shuttle bus to the tgv station I felt the staff could have been more friendly
Proximity to airport. Great place to stay if you have an early morning flight. The service in the restaurant was painfully slow, and the food was not worth the wait.
Comfortable bed and shuttle service to the airport. The room was very small, difficult to move about with four pieces of luggage.
Only its location It was very overpriced. It was also a very poor quality room and very small. We have stayed in much nicer rooms for 1/3 the cost.
Very nice service in the Hotel I had a old room with bad wallpaper and a very used bathroom.
You don't hear one sound there, not from outside, nor from hotel inside. It was great for rest.
The closeness to CDG, which made our start on Saturday am so much less stressful. When we checked into the room, there was no coffee, no sugar, no milk available for us to make a drink. There was only 1 set of towels visible, the others were in the wardrobe, but had not seen these.
Nothing The bed was horrible. Pillows and matresses were horrible.
the staff was friendly and helpful wake up call was pitiful and I almost didn't hear it. Although I didn't pick up phone (it is located by the window and I didn't get there in time to answer), it never call back!
When I checked out and Knew I would not have to return Room, Decor, service, Food Resaurant, and Prices
the staff was really nice and Professional. the restaurant was able to serve dish up to 23.00. the room was close to lift engine and it was impossible to sleep before 00h00. a dessert dedicated for diabetics would be appreciated.
The price No convenient transfer service to the airport on sunday. Shuttle onlyu every 90 minutes!!
Fee for airport shuttle No hand lotion
Was just quick staying.. wasn´t bad
Great location. Next to super shopping centre. Room is very small.
near airport no iron in bedroom
The staff are very friendly and helpfull. Most spoke good english The restaurant menu was very limited although food was very good Breakfast selection and quality was very poor
The location near the airport; the availablity of shutles from and to the airport ; the free internet ; in general it is a good hotle for few hours transit or one night stand the room is too small ; the rooms are very basic
convenient for exhibition center prices doubled during exhibition 2 x nights 281€
Location is close to airport and exhibition center. Parking possibility with security. Breakfast: only some fresh croissants. For the rest some sandwiches in plastic pots (quality very poor). On top there is not enough space (tables and chairs) for the breakfast. Empty minibar in the room. Bad smell at toilet. Television not functioning. Empty soap not refilled.
The hotel is located conveniently to Paris CDG. The hotel is comfortable and the prices are reasonable. The shuttle to the airport runs on time. The value for the money is very good.
closnest to airport
lovely room and bathroom facilities; quiet; near village centre; free internet no cups, plates, glasses or cultery for snacks or own food
It seemed efficient
healthy foods,new clean big and stylish suits, free movies , 15Euros with taxi to Exhibition Center, lovely staff, well equipped fitness room,what else to be! oh may be a a sauna! it may not be the right choice for people want to enjoy Paris but definitely good for Villepinte Exhibition Center related stays.
The room was large, comfortable, immaculate, and very beautiful. I would stay there again because of the beauty and size of the room and the underground parking was a "godsend" because we were exhausted and had to repack all our luggage and it was pouring rain. There was only one coffee packet in the room and the hotel DID NOT!! have anymore. Not good when you have to get up at 6 am after a 2 week vacation driving all over France. Unfortunately, we only left the maid 2 euros because we felt it was her responsibility, however a female staff member was not at all helpful in trying to find us another coffee. Couldn't they get one from another room? We were very upset about this, and frankly, I don't know if my husband would stay at the hotel again because of this.
the shuttle service, the free internet ,the rooms decor etc were great
Comfort of the room
location No resturant, no free wifi
This guest did not leave comments about this hotel.
Clean, white white bedding. Friendly helpful staff at desk and cafÃ©s.
The room is clean, staff generally responsive. The room is very small, the bathroom even smaller. The toilet was positioned in a way that made us sit sideways (right in front of a wall) and the shower was tiny. Bed wasn't comfortable. Could hear airplanes flying overhead.
location quality of food available in the two restaurants is terrible, horrific, inexcusable. What's worse is that it has been that way for years and nothing is done about it.
Great location at CDG airport. Short walk to terminal 3 with free shuttles to the other terminals.The included breakfast had plenty of options, and quality was good. Rooms are nicely decorated, comfortable and quiet.
Convinient location Traveling is stressful, the last thing you expect is an arrogant man at the front desk of the hotel where you plan to rest. This individual looked at 'problems' instead of trying to solve them. I will contact their head office to report my experience.
Location Room size, bed, bathroom, staff
It is very convenient to the airport and to rent a car locations. The room is basic but clean and the bed was comfortable. This hotel also accepts pets which is great as we travel with ours. The price is reasonable for the convenience. The room is very small and sometimes hard to move around in if you have several suitcases.
Location and eating options. None
the staff was excellent. Very helpful and very courteous. the breakfast is tops with the serving of fresh squeezed oranges every morning. The location is great, just across from the railway station. The security is of a very high standing. Not really
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
I find this Best Western Paris cdg Airport to be pitiful and awful. The staff did not care. They did not know any of the simple questions. They had no authorities to resolve issues. Most of all, they did not care how the hotel guests felt about their stay.I Would not recommend this hotel to anyone. Nor would I ever want to stay at this hotel again.
Very clean room. Good place to access the airport with the free shuttle bus. Hated the drainage of the bath. Couldn't get the internet access.
The hotel is close to the airport, which makes it perfect for those traveling early in the morning. The rooms are spacious and comfortable. The location is only good if you're planing on staying a night or two, not good for those who wish to visit Paris.
Not even close on what I pay and I recieved back!!! Did not have any soap at my room, the bathroom was dirt
clean comfortable room very cool remote staff--felt like they were doing us a favor
Very warmly kidness of the staff No
Considering it is not in the center of Paris I expected lower price.
Easy to get to by car, plenty of secure car parking, reasonably close to Metro and shops
nothing really the photos on booking.com and the hotel interiors are totally different
The hotel is situated relatively close both to public transport and De Gaul Airport. Small room
good connection, close to metro station. Hotel suitable only for sleeping, very simple, no view.
staff was friendly and helpful, and spoke enough english to sort everything out with ease nothing special, plain and simple with just enough to keep you going
Good Breakfast and good value No food after 21:00
Helpfull happy team their english far better than my french. accomodating and great fun. I always felt they were glad to be at work, the breakfast is excellent . the restaraunt decour is good. evening meal was a big disapointment but i am sure they are aware of the need to get a ramsey or everyone will meet next door.
Very nice staff, clean room Location
We had a 7am international flight. Their first shuttle was 5:15 putting us to airport at wrong terminal at 5:45. Had to take a taxi. Wish i had stayed in paris central. I stayed at an airport hotel for their free shuttle service but ended up taking a taxi...
The staff were really great. And the Room was nice and quiet. Everything was great.
The shuttle from the airport to the hotel pases frequently and is a short ride. The room was great, clean, and spacious. The staff was very nice and helpful. Would definitely recommend and would come back.
The fact that we only had to stay here one night. Gross.
Free wifi. Free airport shuttle. Friendly staff. Near a walkable town/neighborhood. Nothing negative to say. It was a nice overnight rest stop before heading to the CDG airport.
Nice staff, good rate, not fancy but adequate` I asked for a morning wake up call that never came which caused me to almost oversleep and be late for the airport.
Decent hotel. Clean, safe, friendly desk clerks, convenient to CDG airport, which is why we booked it. The Golden Tuplib uses 2 twin beds pushed together in lieu of an actual Queen or King sized mattress. This is not as comfortable, due to the seam and rigid area between the beds. This is a common trend in European hotels, and it is lamentable. Have they not heard of larger mattresses? Do they not experience the same discomfort?
Clean. Good shuttle service. Close to the airport only takes 10 mins to get there. Space age tablet room control was more of a gimmick than functional
The buffet at the hotel's resturaunt was quick, tasty and convenient. We stayed at this hotel only to catch a very early flight. It was very close to the airport. Minor items only like no tea kettle and s shower head that would not stay up.
nothing everything, horrible horrible place, would mark it lower if possible
the only + point was it's location, close to the exhibition hall everything, absolutely no food for 3 days, the hotel bar was closed, the rooms were cramped and dirty, the staff unhelpful, horrible place, infact i will be making an official/formal complaint
Nothing. It was one of the single worse experience I had over 20years staying at most of the world hotels. I learn at the entrance that the hotel was downgraded to a 2 stars level while it should have been directly moved to a single star. Price for value absolutly crapp, size of the room, plastic concrete confort of the bed, dirtyness of the noisy parking site room and bathroom... For 14 euros more, I had opportunity to set in a 4 stars newly featured hotel (dont ask why I did not go there!)
I like in general. Nothing in special.
When we complained that we couldn't hear the TV theyunsuccessfully tried to retify the problem, but gave us a free drink they dropped the price of the room The hotel was extremely convenient for the exhibtion halls Pokky room.
Room was small, but ideal for short stay, good lay-out, the bar opened for us when we got back late! We were looked after very well. No.
There was no problem with the hotel itself, but the reason most people stay in the Roissy area is the access to the airport. This hotel had no shuttle bus service. Furthermore, it took the better part of ten hours for the hotel people to confirm a taxi pickup for 5 AM the next morning. My recommendation is that people who reserve a room here have their own transportation.
Surrounding area was quite intimidating, particularly after dark
lift,big bed, security private parking, every day after the cleaning we can't open the doors, need to go downstairs to reset the card
It was only 15 minutes drive from the Paris-Nord Villepinte Exhibition Centre. Clean hotel, good value for money. Not a negative aspect, but the hotel is in a business district, so don't expect to go out for a sightseeing stroll. The restaurant was understaffed during my stay, but the two waiters did their best to help everyone.
the staff is friendly and the metro is 10 mins walking it looks a little dangerous place at night, but we didn´t have any problem at all and little far from the centre of the city 25mins by metro plus 10 mins from the hotel to the metro.....
Very nice reception
Very good location,good value.
I like the staff nice and the room price is cheap No
I was asking for another cover for the bed, because I was cold and a little sick and I could not get one. So I was not comfortable at the night.
Clean, pleasant, friendly staff Thought that the breakfast might be a little more substantial but staff member told me that an uncooked breakfast was normal for a 2* hotel
The food at dinner time was very bad and poor and the breakfast was also not the best one.
After a long drive I stayed for one hour in the Sauna witch was very good. It was a pitty that the drinking water in the Gym was empty.
practical, good basic room
Good shower Hotel did not receive notice from Booking.com with my reservation until late in the day of my arrival. Promised shuttle to cdg airport (every 15 minutes to af terminal) did not come between 7:40 am and 8am, causing others to miss their flights.
Shuttel bus to exhibition ground. Very bad language skills in the restaurant and you shall not expect to receive what you think was ordered. The shuttel bus driver could not speak english and sometimes the route is different which can be a serius problem when not told.
Professional service and good facilities + convenient location Old restroom
Ease and convenience to CDG airport. Good restaurant. Pillows were too small and soft.
Tea/coffee making facilities in the room. Also thef friendly, relaxed atmosphere in the bar.
Convenient for early morning flight. Modern bright hotel. Large bedroom
Rooms were warm and comfortable. Proximity to CDG was perfect. The restaurant was surprisingly excellent! The price of breakfast was too high. We instead went to the local McDonalds.
the design of the room , the Staff was mostly unkind, very unprofessional , Brakfest was the whorse i have ever seen !
concept and design, I like it. flatiron, hope there is one.
clean, excelent, good breakfast
The staff were friendly and helpful, the room large and clean. Free shuttle bus to CDG, You can then get a train or bus into Paris. I didn't realise before booking there wasn't a dining room? I wasn't expecting to have to go eat somewhere else. There are 2 other places to eat and the food was good.
rooms, staff, very far from city center, no transportation access near it,
Spacious and nice layout, equiped with microwave. Very clean and quiet. Hard to get a live receptionist thru the phone.
the room was overheated and the staff wouldn't care and they were rude.
Nothing absolutely nothing the service was poor TV and internet did not work and staff at front desk was aatrocious. See above
The staff at this hotel is the worst I have ever seen,
easy access to airport and free transfer no resturant