Nice pool, excellent exercise room. We were fortunate to be upgraded to a suite that was spacious. First class staff throughout.
Location near the shopping centers, songs at night in the loppy, the deluxe room was nice and clean. the check in procedure, the room was not ready and they want us to bay the whole amount one time at check in, the swimming pool not good and the chairs around it is dirty and old, the loppy chairs also very old.
I loved the location of this hotel right in the ACTION zone. The staff were amazing and so helpful!! My room was lovely. I wish I got a chance to use the on site spa as the treatments there looked SO good. I highly reccommend this hotel for you next trip!
Location is amazing, just a few minute walk to everywhere you need to go. Staff are very well trained and kind. There is no airport shuttle even it was shown on their page, swimming pool is very tiny and needs some renovations.
In short the hotel staff, rooms' service, conceige and accomodation are acceptable. and well doen. Toilet facilities are excellant separate long bath, shower and wc. Breakfast are excellant. Lights in the room are too dimmed and some lightings points are not working at all. preferably to have a bedside clock. Housekeepers should check rooms on the lightings so as to feedback your M&E team. Some cabinet handles and even the towel ring holder are defective. Small items but equally impt.to rectify. For future retrofitting do not lay carpet if possible marble or tiles finish. Carpets can be fairly contaminated and difficult to maintain.
only the iron and its table,and its location and nothing elsa everything they put me in a very bad view room and most of the electric cables wasnt working
The staff were extremely well polite & helpful. They couldnt do enough for you. We were given a fantastic clean room with views overlooking the Towers. All the facilites inside the hotel were excellent and the food was lovely! We will definately stay here again and recommend to friends.
Very polite staff who make you feel welcome. the Club floor room is very spaceious. Pool area look a tired and need some facelift. none... it was perfect
the room is quiet, I dont hear noise from outside I like all
Spacious rooms, great location, room furnishing
every thing was perfect :) no
There are two type of rooms. We booked the largest/most expensive room category to have a view on the Twin Towers but then just got a City View Room. Make sure to have "Garden View Room" when you book. This was disappointing. Plus on our side there was construction that went on until 10pm.
i like the gym and the bar,staff were friendly and help. Room was ok too. In the bar the the staff were too forward to take your money after you purchase your drinks.
location and atomosphere was so wonderful. The famous TWIN tower I could observe just in front of my room! Nothing!
The view of KL towers no
The staff were excellent. Component, informative and friendly. The location was right opposite the Petronas towers and we had a towers view room which was awesome.
The service was excellant, room was lovely & clean, shuttle service was great and handy no complaints
Good proximity to Petronas Towers Lift access through room keycard
Big spaces, comfort, facilities and cleanliness location --- a shuttle to Bukit Bintang would be great to compliment the shuttle to KLCC
Its location and the view from room, especially the tower view room. Whole services in the hotel are very well. WiFi is not covered in each room.
The room was very nice and the view onto the park and Petronas Towers was great - The pool is tiny, not open to the sun, and closes early, since it is in the Sky Bar - The Sky Bar is nothing special, despite the view, as the music is too loud and the space too cramped to really be a comfortable place to hang out or enjoy the view
I have stayed in this hotel since the first week it opened while travelling on business. The staff are great, X on the management Team is their hidden asset ! Nothing too hard to help or please. The beds are second to none, QBA Bar downstairs is great and the food variety in the hotel and nearby fantastic. Its located right in the shopping district from anything from clothes to computers and the rest. The Executive lounge was recently redone and is great. Get a Suite if you can ! Which is very comfy, surround sound and the bathroom to enjoy a view from
Highly professional in every respect. Makes the other Westins pale in comparision. Rooms are stylish and VERY CLEAN.
Great hotel overall. Will stay there again. Location is next to the central shopping area, as well as the Food street. Staff was very helpful as well. Love the bathroom, bed was comfy!
Modern, stylist and prestige hotel. Staff so freindly. coctail at executive lounge absolutly delicius. and hotel taxi for 6 ppl is convinient. suit for family or group trip.
Rooms were nice Full kitchen but no pots and pans.... Wifi constantly kicked you off every 5 minutes and made you re-login. Really freaking annoying. Drinks at the bar were terrible
So comfy and relaxing. i would like to stay here again to enjoy more the with the massage package.
they did not have our rooms available and tried to avoid giving us the reservation we booked
The rooms are huge and the quality is really high compared to the price. Internet connection is really convenient and fast
Room size big.
The executive feel, the sheer size and facilities of the room. the free gym and available massage services. Some clubs and bars not far from the hotel. the hotel is located around the back of the main streets and it is a 10 minute hill climb!!!
Big rooms, comfy, great location. and clean. Staff requires training. Not professional at all. Room card don't work. Too many phone calls from reception about nothing. Poor language skills. Restaurant closes early. No snack bar in the room either.
The room The hill you have to walk up to get to the hotel. The hotel taxi booking price to the airport is a rip off. There was renovation work going on and it was very noisey and in your face.
All good Very noisey Chinese in next room moved in last two nights Screaming and shouting all night ... No sleep ... Thin walls!!
The room was spacious, with a fantastic view over Kuala Lumpur City center, situatet right next to KL Tower. We had a great stay but the hotel staff started to close the breakfast buffet when people still were eating.
it was great to see the customer service.i didnt have to open the door at any time ,they were there for the service.the best service i have seen so far ..keep up n/a
The hotel is very well located a short walk from the Petronas Towers. It worked really well for us since we only had 2 days in KL and the location was very convenient. The rooftop pool and bar are fantastic and have a great view, definetely a very big plus!
The hotel is close to Jalan Alor and about a 15 minute walk to Pavillion Mall, Bukit Bintang, and Bar Street. The facilities of this hotel are completely outdated and in need of serious repair and upgrading to warren the price. The hotel smells of mildew, has old carpets, and all of the fixtures and furniture are worn. The staff tries to help, but they have limited power and can be snippy. We needed a roll away bed and when it finally came to the room (we asked at check in and had to call 2 more times) it had bed bugs and my legs were bitten incessantly over night. Additionally, our room smelled like cigarette smoke even though the hotel insisted it was smoke free. Finally, we needed a taxi to KL Sentra at 2:30 am. We told them well in advance and they wouldn't help. They told me to use GrabCar instead.
I was very sick while staying at the Hotel and the staff assisted by getting a Doctor & Nurse to attend me in my room.
Not much Not clean and not comfertable.
1. Friendly staff 2. Cleanliness 3. Convenient, on Pudu, Within walking distance of Bukit Bintang 4. Decent restaurants 1. Pricing Ringgit @3.3 to the USD, 10% overcharge! 2. Weak, slow WiFi, no CAT5 connection. 3. Few TV channels 4. Tiny pool, gym.
The hotel was in a good location between Bukit Bintang and China Town. Breakfast wasn't amazing but did the job. There was no free wireless internet. The free shuttle is pointless. Everything is walking distance anyway.
yes the pool
Hotel was close to Chinatown, BD Plaza, and other shopping plazas. Rooms decor was quite old, staff gave wrong information on tours and travel, and the even though we asked for non-smoking room the room still was stinking with the smell.
The location is good and nearby to bukit bintang At the time of check in our room was not ready... so we had to wait couple of hours in reception...
The staff were very friendly, helpful and accomodating. I loved their sheets! The food was great and aplenty. We will surely recommend this hotel to our friends and relatives. Location is superb! Near shopping and tourist destinations. Most important of all, we did not miss our Sunday worship because it is just walking distance to the St. Anthony's Church. None.
only cold water in shower, remote control was broken, no one did anything for these thing when we said to reception when we arrived to hotel
Family room was good!
City location but construction in neighborhood detracted from the convenience of hotel location. Lack of proper sidewalks getting to and from hotel
Nothing. It was incomparable to the hotels in the city The front desk was not attentive. They were chatting with each other while attending to me. Absolutely ridiculous. The furnitures were old. The pictures in their website was so misleading. I asked for a non-smoking room but i was given a smoking room. It was such an uncomfortable stay. I could not wait to check out of the hotel. I will not stay there anymore.
We had a huge appartment and it was more than great mainly with kids. Breakfast was good we cannot complain about it. The staff was very kind and polite so we are absolutely satisfied.
The security of the building is good. A good quality apartment with a no frills amenity and worn out utensils. Basic toiletries, tea/coffee not provided. Poor Shuttle services. Noisy airconditioners and poor noise insulation. Bedlinen changed every 4th day!
Nice room, good breakfast and kindly staff
Lobby staff good help.Room only cleaned twice.Breakfast very average.Web sight not true amenities + rating. Because i took my mother it was good to have the extra space and would look for this sought of accommodation again although not this one.
Beautiful apartment and very clean. Staff excellent
Location was nearby to KLCC,National Zoo,KL Bird Park,China Town & MRT station. Hotel Staff have to be more active & fast service.
Good location, wi-fi on the room, balcony in each of the rooms. The rooms are bit smelly also the hotel looks a bit old now. However for the price we paid we got a good service. Maybe I would like to have more choice for the breakfast.
i like the location ,and it is very quite place to live . we feel very comfortable. my family had best time stay at a very nice clean. The hotle staff are very cooperative
We stayed in two one bed apartments. For the price, it was value for money. Nice to have two TVs in each apartment. Convenient launderette for guests. One apartment was fine but the other stank of stale smoke. Furniture was old and stained. We drove so it was OK but walking to KLCC would be a trek. Told that balcony door couldnt be opened unless we were staying over a month so we left the next day.
The friendliness The delay in checking into the room
nice staff Non
Clean, comfortable, friendly staff and good location
nothing There inconvenience because of renovation work at the hotel and continue from morning until six p.m. This is the reason I had the inconvenience me to leave the hotel and search for another hotel
the location of the hotel is excellent
evrey thing is ok except the price of the dinner buffet it will be ok if they reduce the price little bit .
That Hotel credited night not required yet Booking.com said they refused to Location
location was excellent for shopping, many malls and shopping centers are within walking distance, other malls are close by taxi. the hotel Lobby looked very fancy and luxurious. I recommend this hotel if the main purpose of your trip to Kuala Lumpur is shopping. Hotel furniture was old. renovation included only 2 items: a flat screen TV and new toilet seat, the remaining room furniture and facilities are too old (maybe 15 years old). Pillows smelled horrible when we got the room, we complained about things there and the hotel duty manager Mr. Ghazali did his best to resolve all issues and make our stay comfortable and enjoyable.
the location is very good and the room is very nice, and the price is highly accepted the hotel is very good although it has construction going on in the hotel during my stay
Good location & facilities. Hotel under renovation during our stay. Lobby was poorly laid-out and not comfortable.
The staff was very friendly and responsive. When we need a technician to show us how the air-conditioning worked, a member of staff came to our door within minutes. Excellent location too. At the heart of the shopping and dining area of Kuala Lumpur and just 20 minutes walk through a shopping centre to the famous Petronas Towers. The internet access in the rooms can be faster and easier to log on. Internet access is increasingly becoming a key consideration by visitors when deciding which hotel to choose.
Easy access to LRT. Breakfast menu is not very good. Porriage is very plain. The TV channels need improvement, should include discovery channel and HBO.
Accessibility from the highway. Service from the front desk.
Very comfortable and peaceful. The check-in took about 1hr due to system down. Some alternate method of checking-in must be devised for future system failures.
High floor with good view... Some of the used materials were not replaced...
The staff was very freindly, and the location The breakfast varaity should include some international food not all is far east.
Service is horrible. the staff is very rude. the rooms are ok but not really value for money
Good reception and housekeeping! Peaceful and Clean rooms. Narrow parking entrance at the side of the hotel.
We enjoyed the stay at the hotel- they upgraded our room, which was nice of them. Room was large, bed was comfortable and staff were very prompt and cooperative. We wanted to include breakfast in the offer, which they did not agree to. However, they offered us 30% discount on the breakfast, which was higher than what was on the website.
location is remote and the staff service is bad.
Quite central Arrived to find trainee staff booking us into rooms which were totally poor in quality compared to what was advertised on website. Made to wait for over an hour before the hotel manager arrived and was offered only one room booked as promised (for a group of 6). A group had to stay in substandard room. The room had begbugs too. Will not be recommending to others.
Friendly staff, clean good location, nice breakfast.
It's very convenient to go anywhere
None at all. I don't think that I will stay at that hotel again The hotel room are small. No bar fridge and the staff are not well train.
Centrally located Language of staff. They do not understand English properly.
The staff were very helpful the rooms have poor airconditioning
Close to KL's excellent railway network. Located in a vibrant area that is of interest to tourists. Their restaurant advertisers and charges for 'mineral water' but serves opened bottles of what is probably tap water. My room had no window or natural light.
The hotel staff is friend and willing to help. The location. it is difficult to locate the hotel for those who drive.
The location the breakfast and the location
Although I had booked a Deluxe Room with a Queen size bed, we only got two single beds and we had to manage somehow for 3 nights with two single beds
Central to the main areas of KL
Only the location. Room is smelly. Rate us expensive per night but not worth paying high, cause the hotel is small and all item in the room looks old style.. It says its a 4 star hotel but I shud say it looks like a 1 star hotel. Will not come back to this hotel anymore
I stayed there twice. The hotel is in an area that is relatively safe and a covenient area for shopping and eating. It's also really close to a monorail station. The vast majority of the staff were friendly, helpful and efficient. The front office Assistant Manager was particularly helpful with resolving initial problems and ensured that my return stay was welcoming and trouble free. I stayed in a "Summit" room each time and even had a PC in my room. I obviously liked the hotel. The 1st time there were a few problems with things not working in my room. Common in Malaysia. Second stay 10 days later problem free. Sadly the only downside for me was the composition and behaviour of the the other hotel patrons. I was unaware that there is a peak period for Saudi (&? other Arab) tourists which extends for 3-4 months, basically over their hot summer time holiday period. They flock (mostly in family groups) to Malaysia in huge numbers and were the majority in every place I stayed. I wouldn't have foreseen any problem with that anyway. However, parenting often totally lacked the provision of any sort of supervision, discipline or behavioural limits. Kids ran amuk day & night and were rude and hostile. Avoid June - Sept
good location for shopping poor customer service who attended to us, poor condition of furnitures
location -- close to malls, stores and city old run down rooms, not well equipped.
Location We did not get our non-smoking room, instead a guy came around (when we complained) with a can of air freshner, to freshen up the room and left... what a joke. Prior to that we were checked into a room that was assigned to another couple, five minutes ahead of us! Both of us were issued with the same key card to an identical room. How could that have happen? Fortunately there were no unpleasant encounter between us. What a hassle it was after a long journey for us...
None. supposed to be staying for 4 nights but due to the unprofessional and incompetence staf i only stayed for one night to avoid cancellation and fees and checked out. unprofessional and incompetence staff
It in the center of city and neer to train station Water comes from selling from light
I like the location of the hote. It is very close to the city shopping centres. I love their breakfast and the staff are really nice. I will stay again next time.
great location, friendly and helpful staff
the hotel location is very good , excellent front desk and concierge service , the hotel staff are very wellcoming and helpfull
the one bed room is very good for family travelling with kids , availability of guest laundry is excellent.... please use it. non
The staff are very friendly.
I found the location excellent & the facilities were great including the in-room dining. Staff were very helpful & courteous.
The hotel staff were kind and helpful.
Overall nice clean hotel with big room and adequate facilities The front desk staff was useless, though I had confirmed booking they said they didnt have any information, they didnt even give a late check out though I had two rooms booked and I told them that I shall let go of one of the rooms early they day before. Horrible front desk staff
When checking in, the staff are extremely nice.But once checked in, any request for service is extremely delayed.Improve on this attitude, please. Delayed service. Requested service comes late
The internet conection was so good
Executive room large and comfortable. Executive lounge staff warm and friendly.
everything was nice
The breakfast and the buffet dinner was good, staff always very friendly with a big smile! Would like to try the Lafite restaurant next time shame only stayed 3 nights!
very exllant hotel location and butiful loby with live band
Outstanding breakfast, cocktail at evening and services after check-out. Price is high, they charge you about 70 additional Ringgit for services and taxes.
The Horizon Club Lounge is ineed a comfortable arrangement, especially with the complimentary breakfast and evening snacks and drinks.
everything was excellent nothing
Location is good! Staffs of the hotel are friendly and helpful, very professional. Breakfast selection is wonderful! The gym is under renovation and moved to a small shop inside the shopping area of the hotel, it would be better if they can have information on their website! The chef at the egg station of breakfast doesn't really know how to cook eggs nor make omlette!
Friendly and proffesional staff. Slow internet connection
lovely staff..great buffet cero complains...everything was superb
service of staffs
First time I stayed the room had good fung shuei odd shaped room but once I put away all the clutter it was fine. Outside window was dirty but you expect slime in the tropics. Second time I stayed I arrived in the evening and room was not ready yet. I asked why they did not contact me to tell me they would not have room for me. Not break answer. I took a room Inhad not ordered and they threw in breakfast. Was ok the room but I would not stay there again. Room had odd fung shuei . Too cluttered and too many unnecessary doors and passages See above
No free Internet in rooms No included breakfast No free parking for guests
good service parking
Everything..... I'm so pleased, my wife even complimented me on choosing such a great hotel! and I dont score many 'brownie points' these days!
near at shopping mall
i room - central location of the hotel - panoramic elevators. messy reception, el patio cafeteria to be improved. entrance of fitness centre to be enhanced
Good comfortable hotel, good location. High speed Internet in room. Big taxi price to airport at lobby.
Comfort, convenience We do not like the old type stickin wall hairdryer
location only we stayed at the hotel still to paid for the car parking, that is one things i don't like it, staff that ok!
the location is convenient for me, easy to find good food, cinemas, bookstore, shopping etc.nearby
Location of hotel, room size generous, able to provide adjacent rooms One of the room was dripping water from the aircondition duct
The location of this hotel is very nice , just opposite of the Times Square mall & monorail station which can take you to various places in very cheap prices. The hotel staff were slow. When I checked in they told me to wait for cleaning my room and it took 2 hours!!. Also, they didn`t reply when I call them through room telphone.
the room was clean and had internet access. breakfast included was a good addition. i liked the accessibility and ease of getting a taxi.
Smile of employee. The humidity was high in the room even if the air condition worked. The document papers had became wet in four days. The bed was somewhat wet as well. I stayed in a group. Everyone other than me had a welcome fruit, however it was not prepared from me. There is no consistency. But the each staffs were very kind. I thought there was a discrepancy between the attitude of the staffs and the facility of the hotel.
Very central. easy access to everywhere. I was told it was a new hotel, but the interior looked run down. there were stains of humidity all over the wall and the furniture were worn out with sctrached here and there. I could also hear noise from the neighbors.
Location, variety of breakfest cleanliness. The room was very dirty; mould on the bathroom ceiling, the linen of the bed was dirty with huges stains. I would never stay in this hotel again.
near my office
the location of the hotel as it was close to the convention center and it was walking distance Room cleaning, specially the bed cover.
Location is very good, I did like swimming pool, and hotel crew are very nice too Structure near by, is noisy, I booked non smoking room, but they give me smoking room on the back not front as I mentioned during booking
Great central location, very good breakfast, very friendly porters/doorman, great pillows on the bed (actually have a pillow menu) Bathrooms due for some work
Service was at it's best, calm and peace stay
very good hotel. clean, beautifull and very nice staff!. very near to twin towers. Next time I will go to Impiana again! no
Big appartments. Close to the mall. Some of the staff were mean and have bad attitude.
The staff were attentive to my request. Our arrival and departure was handled efficiently. Our privacy, especially family, was safeguarded. Employees of the hotel friendly throughout our stay. There were leakage noted in Room 1505. Unfortunately we only noticed this on our departure day.
Really we enjoyed from the hospitality of the hotel staff Nothing
near by shopping malls and cafes The staff should be eduacted to be more friendly with customers
I was great the shower drain did work very well
the monkey bar na
Easy access to the city. Breakfast gets to be boring after 4 days of the same stuff.
They upgrade my room to Deluxe Studio, with Kuala Lumpur City view and balcony. Thank you for the upgrade. But the room is like spare or an old room. Lighting at the bed is old fashion. Lighting at the cupboard have missing bulb. Mirror place too high for normal person at the cupboard. Bathroom also like old fashion and not likely very well maintained. Its really disappoint me. The food on breakfast is OK, but not as I aspect for 5star hotel. Overall is OK.
What I like the most during my stay at Legend Hotel is the staff. Legend hotel has a friendly staff and the service was very fast. Besides that, they have 3 counters ; check in counter, check out counter and group check in and very useful. none.
The staff were friendly, polite and helpful and best of all, the hotel is located just opposite PWTC where I was attending a conference! The Japanese buffet was also pretty good, with good views of KL. We got upgraded to an apartment though, and that might have enhanced my experience tremendously. :) They charged us a RM 50 deposit for requesting for 1 more towel. Also, tea bags and 3-in-1 coffee sachet refills are subject to a RM 5 charge. Service was also rather slow; we had to make several calls each time we wanted something e.g. A toilet roll or an extra blanket.
Amazing hotel, great location being right next to the train line, 5 star luxury!
Because they had a couple of conventions booked in at the same time as us we were upgraded free of charge. They also allowed us to book in very early because our flight landed us in the city at 0900hrs Because of the same conventions there were some restrictions on the use of a couple of the bars as they were reserved for convention guests
The hotel was absolutely great. I booked deluxe rooms but upon unavailability I was upgraded free of charge to a Royale Club room. The service and the meticulous cleanness of the rooms are wonderful. It is as described a 5 star hotel! Definitely recommended. We had to use the laundry service at the hotel and unfortunately it was too expensive. Although we gave a two loads of cloths for wash, we did not expect the price to be worth of staying at the hotels for nearly two nights in a deluxe room. However, we learned later on that the concierge of the hotel does offer a third-party laundry with a very reasanable price.
the staff are fantastic, the facilities are suberb. we will definately be back!
The Hotel is very quiet,luxury and furnished with new royal furnishers.The location is in the heart of KLCC,about 7 minutes walk to twin towers,5 minutes walk to single tower(Minara) and 3 minutes to BB street and Pavalion Mall. The Hotel staff is polite.The Room Service doing well and very friendly. The breakfast was very nice with variety and high quality.The hotel value for money is excellent.Excellent for honey mooners. Nothing bad.me and my wife liked everything.
Very nice room space ad decoration and exelent services from the stuff noisey during wedding party, I dont like thier brekfast
The best hotel in kl. Clean, ideal location and encourage people to stay there. I strongly recommend this hotel for families.
The Hotel is awesome, the location is kinda 5 min walking from Bukit Bintang street Internet is not free.
we liked the courteous efficeiency, the cleanliness and prompt service provided at the hotel. The buffet breakfast was good too.
Rooms are comfortable. We could not get any response to our e-mails from the hotel. Booking.com contacted and gave info.
Hotel is well appointed, modern, clean, open space, high ceilings. The hotel staff cater for their guests with genuine enthusiasm. Has well trained cheerful staff. Breakfast buffet superb. Internal security high. The hotel is a little remote for walking when considering security. Outside surroundings a little too quiet at night. Footpaths poorly maintained. The blue taxi service that the hotel uses - we found that driver knowledge is unreliable. In one case, we had to abandon the taxi as it was lost. The room was well appointed but some items were unserviceable or leaking which was surprising. The room was too dark for working at the desk. Internet service intermintently stopped? TV service has no French, Spanish or Italian broadcast.