Its good and worth the money Timings of reception must be made convenient for long distance travellers.
the helpfulness and friendiness of the staff
We had a room with a view of both the river and the mountains. Very nice. Also, the staff was excellent, especially Erich at the front desk.
Rooms were great, plenty of nice touches to make the stay comfortable. Parking is very convenient, 10 CH per night, and entry to hotel is nice. Quiet part of town - short walk to more populated area. Wifi in our room (triple on the first floor) was HORRIBLE. Had to use our (roaming) data. But, worked great in the lobby, so I am sure not all rooms are affected.
the veiw of the mountains was great,room was nice enought room for 2 breakfast was very good!!!!! very helpful staff recommend a very good italian restaurant one of the best we had in all of our time in europe!! the elevator smelled very bad like sour milk wooded floors very creaky when walking still very nice
Everything. Good swiss beer. Great Breakfast, Very helpful staff. All was very good
The staff was very helpful and the beds were spacious. We stayed in a twin/double room with the beds put together and it was more than enough room for two adults and a six and two yr old. The floors are very creeky.
Children crying could have been stoped by the staff
good location and nice view the price to expinsive
Staff friendly and helpful No bar and restaurant and bar facilities
The staff and the views were both excellent. We were very impressed with both, plus the location. No issues
Fair value for the area. Staff was pleasant and very helpful. Great location if you are arriving by train. Very small shower.
Location Unable to use the resteraunt due to influx of non residents.early morning calls at 6.00am when not requested.Very noisy residence especially very early in the morning.Would never use this facility again.
The location of this hotel was great. It was less than a 5 min. walk from the Interlaken West train station. The staff was very friendly and helpful. The room was large enough for four of us to move around and not be crowded. The room was very clean. The breakfast was very good with a lot of selections. We enjoyed our stay here. The pillows were not comfortable at all. The bathroom was very small.
room size and bed size no inhouse restaurant to serve in the room
The hotel was warm, comfortable, well decorated and well furnished. The staff were friendly and very helpful. We have no complaints.
Very convenient if arriving by train as we were, just opposite Interlaken West station. Good comfortable hotel, centrally located. The hotel gave us voucher for free travel on public transport in the Interlaken area. The view from our balcony was incredible. Beware those with young children, the balcony wall is quite low.
Location was excellent, very close to Interlaken West station. Room had a balcony with views of the mountains. Staff were friendly and it was great value for money
Excellent location allowing good connections by train and bus. Friendly and helpful staff. Great experience.
I stayed last year at Best Western Interlaken with my family. I returned this year for an extended stay at Interlaken. The hotel stay was excellent. The reception staff were all knowledgeable and very helpful. The proximity to Interlaken West station was another big plus.
good breakfast, friendly staff,
The receptionists were all very kind. convenient location for taking trips, access to all the restaurants, McDonalds, and the bus station + tourist information, unfortunately, the same cannot be said for scenic beauty- that is possible if you take a walk. We stayed at the quad room, so it was very small for us. and the breakfast, was more cold stuff than warm food (sausages only), it's understandable, there was only 1 woman who was refilling, clearing the dishes, and getting new dishes. And though, its a convinent location, its also a very noisy place.
The Room was excellent with a good vriew, the restaurant, the atmosphere everything was really very very good. The lift. it was too small, but then its ok, manageable
Third stay at this hotel and it has been a pleasure every time!
My family and I enjoyed the Beausite. Michele, the front desk receptionist, was fabulous and helped us with all our problems. The dining room was beautiful and the entire place was charming with the Swiss painted art incorporated throughout. I think they need to update the bathrooms and bedrooms a bit. They were a bit outdated. Everything was very clean, just a bit outdated; however that being said, everything was still very charming.
Andy, the manager was quite helpful in every way. The other staff was curteous as well. The location of the hotel is in a nice area and the breakfast was tasty. no
the cosyness of a friendly samoll hotel lack of room safe
The view from our window, the size of the room and the comfort of the bed. Excellent breakfast, as well.
The morning we left. The manager never welcomed his guests. He only talked with his friends.The room was cold. Carpet smelled of mold and others. Short of staff.
the location we got a shockingly small room for the price we paid
Very friendly staff. The double room was big though the single room was small. Very clean, easy acess to the Interlaken West station. Nice locality. Very good breakfast. A good value for money.
Friendly staff, good breakfast, good value Nothing worth mentioning -
Excellent location close to the Interlaken west station. Good comfortable rooms. Clean hotel with a good restaurant. No free internet facility.
Comfort of the room, staff, free internet
The location, very near to the rail station, was ideal. The accommodation was extremely comfortable and we were made very welcome.
yes internet is not free
clean, quiet, convenient, nice service
The location. Yes, it was to hot though the website said it's air conditioned hotel.
Very clean hotel and great location from train station. Food was excellent and hotel personnel very attentive Not really
Nice hotel staff and free internet. Location is good and also very good breakfast. Nothing
The staff is very friendly and cooperative I recommend if possible MiniBar and more TV English channels
The location is excellent 2 minutes walk from west train station. Hotel Staff are very friendly and helpful. Room size was ok and it was clean with good furniture. The room did not have a mini bar
The location was great and the satff was outstanding!!
The view from our room and the friendlyy staff. Location was great.
staff are friendly. No Free wifi
I love the breakfast with the view of the riverside. Very friendly staff and nice room.
The staff made us very welcome, and were very helpful. The location was a pleasant, short walk across the canal into town. There was adequate parking. No complaints!
Very friendly reception started us off very well. Super room and view. All staff very good.
The friendly welcome by the reception staff commenced a great stay at this superb hotel.The view, albeit requested, was fantastic-and the dining room was excellent.
A lovely light and airy hotel - comfortable, friendly, good location. Would definitely return.
good view from south facing rooms, can borrow bicycles, provides local bus pass, breakfast good not many standard services (wake up call, etc.), some staff was exceptionally good, others anti-customer-service (one said they'd charge $2 for warming up milk for child in their microwave)
The staff were very helpful and accommodating.
We left our jacket in the hotel. The staff was kind enough to send it to us.
helpful staff, nice breakfast, clean warm rooms rooms a bit noisy and no bathtub
comfort and location
The location was nice only. The hotel staff was very rude. The breakfast was not at all nice. The rooms very not only small but tiny and on requesting a better room not above category but slightly spacious, we were told that as we booked through booking.com, we cant get better room as its a special rate and the cheapest rooms for booking.com. Had i paid 10 franks more to the hotel directly, i would have enjoyed a better stay. Not recommended for people travelling with Family.
Great attitude frome all concerned The result of the Americas Cup !!!!!
Helpful staff and comfortable room with good facilites including a mini-bar and nice ensuite bathroom. Excellent location in centre of town - 5 minute walk to Interlaken West so very convenient for us as we had a Swiss Pass. A bit difficult to find on first arrival. Some noise from the street late at night but not too bad considering the town centre location.
The location was good and it was fairly quiet, despite it's central position. Disappointed with the quality of the room compared with other hotels we have stayed in in Switzerland.
Localization and nice staff. Nothing to complaint about.
Loved the chalet restaurant below the hotel.... very swiss and very good.
Hotel staff very friendly and extremely helpful.
Staff very friendly and location.
Very well situated for exploring region by train. The staff were extremely helpful. I was not allowed to smoke on room balcony. still cannot understand this.
Very clean; owner was personable and very attentive to needs; very good pillows; good breakfast; near end of breakfast period, the owner said to take whatever food we wanted for lunch; no hairdryer; at least a 9 or 9 plus.
The staff were real nice & showed all the warmth & hospitality expected of a family run business. I am sure the quality of the beds can be considerably improved.
good breadfast, nice staff, near by the train station and supermarket!
I Liked hotel Rossli because it is family run,quiet and centrally located, 5 minutes walk from Interlaken West station. What’s special about this hotel is the warm and welcoming service provided by Jean Louis and his son Christopher. They are extremely knowledgeable, friendly and helpful and will provide you with itineraries for local excursions, information leaflets and tickets. Rooms at the Rossli are simply furnished, very clean and comfortable with excellent views of the Jungfrau. Breakfast time is an entertainment, with Jean Louis providing multilingual humour and endless supplies of tea, coffee or chocolate. The breakfast buffet is varied and plentiful and they also offer free afternoon tea/coffee, free wi-fi and free parking.
Friendly and effective service and adequate parking. Lack of wireless internet in rooms, but this is about to change now that permission to install has been obtained from the local community.
Friendly and helpful staff. Good location. Great breakfast.
It was not confortable nor pleasant to stay at the terrace room on the top floor.
location near the centre. Very friendly and helpful staff
location is good ,very near to railstations hotel is good but bathrooms are very small...........we are not satisfied with the break fast provided
breakfast was ok The rooms and very small, the owner/person running the place was very rude when we asked if we could have a bigger room and pay the extra. Also the internet didn't work properly and when i asked him abt the same he was indifferent and canceled the connection
toilet too small, some lights not working
Convenient for both rail stations and town centre. Helpful staff. Satisfactory basic accommodation for short stay. Very close to Tourist Information office. Free local bus pass. Breakfast could be much better.
COnvenience of the location to the start of the Jungfrau Marathon No fresh fruits at breakfast. DIry breakfast dishes left on the tables until after the breakfast time was over
There was only one thing that was subpar about this place and that was its location. It's not too far from the main streets in Interlaken where all the restaurants, shopping, etc. Although I booked a room which included breakfast, I was told that there was a problem with their system and its falsely mentioned 'breakfast included' at the time of my booking. I was also told by the receptionist that he was doing myself and my significant other a favor by giving us a double bed instead of a twin, contradicting to the full bed mentioned at the time of the booking. The room itself was in horrible shape and to make the experience worse, the bathroom sink didn't work. I would give this place a ZERO if that was possible. I would recommend everyone to stay away.
Very nice location A strange smell in the room, like wet towels which has been there for awhile.
Very nice in all ways, staff exelent. Very good attention to detail. Thanks for a wonderful stay.
Nothing. No Wi-Fi, poor hotel, poor shower.
The train station is within walking distance. The staff is very helpful. A public transport card is provided free of charge.
Good mountain views and excellent buffet breakfast
Friendly and helpful staff.
staff was very friendly and helpfull. The bed room was nice but 2 single beds were combined to make a double bed which was not comfertable. Also there is no room service or coffee making facility in the room
The staff were extremely helpful and were always ready to give advice when needed.
If you stay in the front rooms the view of snow capped mountains is stunning Rather dated decor, peculiar smell in room..but after leaving windows open for the day this improved.
Too expensive for the facilities provided. No swimming pool
Comfortable hotel, decent location, bit overpriced for my liking. Lot of noise from bus tours leaving early morning.
When I took a shower, I realised that I didn't have a towel in my room. I've to dry me with my clothes, I didn't have anything else The maid had forgotten to hang towels in the room.
Breakfast was great Little stark
The hotel location is in down town of Interlaken and it is close to the west train station Although it is one of the cheapest hotel in Interlaken, however, the price was more than the services you get. It could be the average of Switzerland expenses.
Very very friendly staff. They were okay with me changing the room, when I didnt like the view from the first allocated room. Also, they had adapters etc for me, when my laptop charger was not fitting in the energy supply of the room. While the promised internet was only in the public area, it actually worked very well from within the room too.
Convenient and compact TV too small. old toilets
The location is excellent. The staff is friendly and the best breakfast provided on my journey in Europe so far The lift is too small
location of the hotel was very good. It was in the centre of the downtown.Room was tidy and spacious None
Everything....was perfect There are no allocation for parking area
Located in the city center there was not own parking facilities
Nice fresh rooms, great breakfast and friendly staff.
Location was excellent - right next to the train station... Staff not alwayss available to attend... Internet not available in rooms.
nothing entire stay. Room was not at all upto standards for what they have charged. What shown in website is all false. I do not recommend this to anyone. I would say, I would have got very good hotels outside city for the amount what i have paid.
Nice view Very expensive hotel, room was not nice, had no a/c, no hair dryer (6 euro at reception for that luxury...what a rip off!) and the room was plastered in threatening notices about what you would be charged if you one thing or another. Never again.;
Continental breakfast was adequate; need to be down early for scrambeled egg or bacon. No shampoo, no tea making facilities, no air conditing or fan.
It was a very average hotel.very expensive for the services it provides Staff is not courtious
very close to the station thought the non availability of a lift was a shortcoming as i had a heavy bag to carry upstair
The hotel was a delight. The room comfortable, the location really lovely. The breakfast was very satisfying. I am sorry that I wasn't able to stay longer. Being on the 3rd floor with heavy bags, it was difficult carrying them up the stairs. Help with the bags would have been very accommoding. Not enough time there.
Nice location, very easy to find. Good breakfast. The restaurant downstairs is good. The bathroom is too small...
Just for the stop over hotel. Stay for 1 night is OK Poor breakfast Very small bath room. I would rate this hotel 2 star.
Location & view Poor lighting and early signs of neglect i.e. stair carpet stained and very well worn
Very convenient location to Interlaken West - in a relatively quiet location Very out-dated and tacky decor - impossibly tiny shower/toilet closet with broken shower heads and badly designed shower doors that were hard to close. Sink was attached crooked to the wall in the main bedroom - just a few details that were irritating considering the hotel was far from inexpensive. Receptionist was great but the breakfast lady was very rude. Room keys had to be left on an openly accessible board inside the front door before you went out- very concerning as often the reception was unattended and we decided to carry our valuables out with us as we worried our room could be robbed. Generally a disappointing "chalet" - have seen a lot better for less money.
bar and traditional arrangement No hot water even for a cup of tea! The restaurant do not give a cup of hot water
Relae, open fire, quiet, Italian restaurant Smoking in restaurant, breakfast choice a bit limited
The hostess was very welcoming, we were upgraded to a family room with two separate bedrooms having booked a triple room. This was a nice touch by the hotel. Good location 5 mins walk to Interlaken West station. Room was very spacious, clean and comfortable beds. Totally enjoyed our stay.
The staff were very friendly and helpful and on arrival gave us good information. The fireplace in the lounge was a lovely relaxing bonus to our stay after being out all day, and the place really felt homely and cosy. I read reviews about this place before booking and after our stay did not find that they did the place any justice, the hotel was warm and welcoming. Also special little touches at breakfast such as a small daily newsletter about Interlaken with the weather forecast. Breakfast was a standard continential breakfast with a good variety of breads, croissants and cereals. Fresh coffee and if desired freshly cooked fried or scrambled eggs. I would stay at this hotel again, also the price was extremely good for what was offered. If there was anything to complain about it was that the shower room was small but it was clean with very hot water, though the towells seemed to be a little old. The bedroom was a very good and comfortable size, and well-equipped. But hey its an old Swiss Chalet not a new five star hotel.
They have free wireless internet
The breakfast was quite good and substantive. Nice to have free internet. The pictures do not reflect what the hotel and rooms really look like. Definitely a hostel and not a hotel.
Smily, frindly and excellent staff support at all time. Hotel was cosy and located in a near the stream, which makes the place more elegant. Close to public transporation system (Interlacken West Stn) Hotel should be made lookwise more prominent.
Staff was very helpful except one instance where we found a particular staff member was very rude. This is a hostel in which we stayed in a room. However the environment will be more of hostel than hotel. If you have a low budget then this is a good place, If you have enough funding then I will recommend a proper hotel..The breakfast was very tiny. Cereals, tea/coffee and 3 slices of bread per person.
Beds are really comfortable. Welcome with drink very well! This hotel is mainly foreseen for young peoples. Take care to the parking, there are only three places!!
Friendly staff and central location
The setting and the warmth makes it very special. Altough it doesnt boast of any fancy stuff it is basic and very provides a very homely feeling Breakfast could have abit more of variety
stuff is very very helpful. cheap. quite near to Interlaken west railway station ( about 2 to 3mins walk). outside view is so amazing. nosiy. I can hear clearly from the next door or upstairs. anyway, personally, I don't like the painting on the wall.
Very efficient staff but old and runned down hotel. Very small, not clean enough, poor breakfast, small bathroom
The reception was very good, Kitchen facility made easy for us to cook our 19 month baby food. Breakfast wasn't that good .. only bread butter jam, cornflakes.. Should add some more stuff...Bed covers were there but no bed sheets.. Little bit noisy not from outsiders but people staying next to you or upper floor. Even I could hear snoring of the person staying in next room..