圖森租車

優點： Easy drop off

缺點： The staff arrived late to open and had to set up before helping customers. Should be there early to set up before opening. Ordered full sz suv but got small kia that did not fit the 7 paasengers and 4 luggage that was expected.

優點： Staff was very friendly.

缺點： They close 5 pm and I don’t have that info . I called them no answer so I called Uber and then pickup my car next day . Spent lots of time and money for Uber.

優點： Nothing

缺點： I had to worst experience with this transaction. I entered the dates for my rental incorrectly. I needed Thursday to Sunday. I made a mistake and entered Friday to Sunday. I realized it right away and tried to contact you. Of course there was no way to contact you. Since you book through PriceLine I finally got in touch with them. They were NO help at all. I simply wanted to add one more day to my rental. I wanted to PAY MORE MONEY to add one more day and they would not help me at all. Their only optioins were to cancel and pay a cancellation fee of $49 or keep the rental, create a new booking for the one day, pick up that car, bring that car back the next day and pick up the other car. Absolutely ridiculous! I ended up just cancelling. And I will never use your service again. I'd rather pay more than go through this again.

優點： The price was good for a day rental split between the seven of us using the mini-van for the day.

缺點： I've rented many cars before and the staff person was pretty blase and didn't explain pretty normal things to explain well. For example, as he handed me the receipt he just, here's your total, with the deposit.". Now, I know how a deposit for a rental works, but let's say you didn't, let's say it's your first time. What I've heard other associates say in the past is, "You'll notice a deposit of $200. You'll see this on your credit card balance, but once you return the car, this amount will go back on your credit card with 1-3 business days, so no worries, we aren't charing you $200! This line here is your total." It's little details like that. Another example: He offered us the option of two different models of mini-vans. Not being familiar with mini-vans I asked for his opinion/suggestion. He said, "I'll put you the Chrysler,". I said, "Oh, any particular reason?" He just kinda looked at me and said, "Well, it's a mini-van, like you wanted, right?" Um...I was hoping to hear, "Oh, I like the Chrysler better because it has more leg room," or "they're both comparable vehicles, so I think you'll like either," SOMETHING! He totally didn't have customer service 101 down. It did seem he was there by himself, in which case he could say, "I'm sorry I'm going through this so quickly with you, I'm here alone today, and I have all these people to help, so I'm just trying to help you as efficiently as possible,". He just didn't seem like he understood customer serivce. Also, I notice that almost all rental car places don't disclose important info to check BEFORE you rent: Cost of adding a driver (even though when I called I said I wanted to do that and they said, "yes we can do that) but price was never mentioned, can you leave your own vehicle there or not (not all rental cars will allow that!), etc. This is a general complaint to the enitre industry.

優點： I didn't like anything about my experience. For one I was never able to pick up the car Becuz I do not have a credit card TWO the payment was taken out of my account regardless that I was never able to pick up a car. I would really REALLYA LIKE the payment reversed from my account IMMEDIATELY. The money should have never been taken from my account in the first place. So I need to reversed immediately. Thank you.

缺點： It could have been better if I was allowed to pick up the car since the payment was already taken.

優點： car

缺點： customer service rep lacked a courteous and helpful attitude, no one told us if we dropped off after 5 to go to airport direct instead of off site drop, no one went over hours at all

優點： Easy pickup, nice car.

缺點： When I extended the rental they gouged me on the price.

Would rather pay a few more $$ then deal w staff

優點： Car was in decent condition, clean interior but exterior had a number of cosmetic scratches

缺點： Front desk staff was very rude. Specifically looked to rent through company located at terminal...somehow (I?) screwed that up bc had to take a shuttle

Absolutely horrible

優點： nothing

缺點： The damn office was closed when our plan arrived and we had to go to a different rental car company and paid double what our Thrifty reservation was. How can you take a reservation and not keep the office open? We were traveling with two young children. Instead of paying $275 with Thrifty, we paid $553 with Dollar. It's absolute garbage.

Very poor roadside assistance

優點： The people at the counter were great. Drop off went very smoothly.

缺點： Terrible Roadside Assistance. One late afternoon, we hit a pot hole on a narrow winding road in Tucson Arizona. Two tires were blown. We had roadside assistence coverage & called for help. They said it would be 70 minutes for a tow truck & insisted we stay with the car. They said the towtruck driver would deliver us back to their shop where a replacement auto would be available. three hours later, they finally showed up, at which time their shop at the airport had closed. We were stranded without transportation. Very Bad.

facts wrong

缺點： I never had a car to return

Never picked us up at the airport. Went to Hertz

優點： ABSOLUTELY NOTHING

Reservation not honored

優點： Nothing

缺點： When I arrived at the counter I was told that they do not take same day reservations. When I protested that I already had the reservation made they told me no cars were available. Ended up renting from enterprise.

Dirty car interior

優點： The car was a fantastic value. Great rental price, and the car got fantastic gas mileage. Pickup was quick and easy.

缺點： The interior of the car was filthy. The car was a 2016 with 28,XXX miles on it, but had stains covering almost every inch of the seats and the plastic was covered with some white paint or something. Also, the transmission felt like it was going to drop out of the car at lower speeds. Not very comfortable to drive in the city.

Never again

優點： Nothing

缺點： They didn't have the car I reserved after confirming the day before. I had to have a 7 passenger vehicle. Not only didn't they have one for me but they didn't seem too upset about it.