優點: The pool is amazing and the swing bar and swim up bar are lovely features.
The location on the beach is stunning and we never tired of the views across the infinity pool.
The spa is very high spec and the therapists good.
We would definitely go back and highly recommend Live Aqua Cancun.
缺點: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel.
The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.
優點: Good food, huge range and many locations, not too sophisticated
Good and quick responses from housekeeping
Clean, quiet beach with shallow water (nothing to see with snorkel)
缺點: Fridge didn't work, noisy aircon even when not in use
Noise from entertainment, and corridor, next room
Reception and concierge staff awful - disinterested, unhelpful, like saying no a lot
Queues for drinks, which are low quality
Ice creams hidden and poor
Entertainment very ordinary
優點: The hotel is very clean with very friendly staff. We got upgraded for a very nice room for free (was cheap to upgrade to start with). The food in the buffet is the best (most hotels in cancun lack descent food).
Two swimming pool with lot of space for everyone. Really recommend the hotel