The warm and welcoming atmosphere and very professional staff give you the feeling of being at home. the view from the bedroom window over the lake is phenomenal!
Decor was stunning, kitchen was very well equipped and everything seemed brand new Located a bit far out of town (not a problem if you have a hire car) however it didn't seem to matter too much as most tours included transfers, the hotel had bikes you could borrow, and cabs were only about $5AUD each way.
That the rooms are a kind of appartments with a seperate bedroom upstairs. wonderful views from the bedroom.
Very nice and new hotel a bit far from the down town but there is a shulttle service every hour. Wide bathroom with jacuzzi Some little problems with plumbing in bathroom - the check out at ten o'clock in the morning
The location, the staff, the cleanliness and the lake view
bread at the dinner, big window in the room, bathtub with hydromassage view is not like on pictures, we see no wonderfull lake but dirty pool; for ordinary good pillow you need to pay extra; long waiting time at restraung; brekfast is frugal; absence of internet in the room because of wrong network settings and in lobby it working rarely
The location, the staff, the cleanliness and the lake view the water of the pool was cold, so it was not possible to be used (what I believe is the most charming thing in the hotel)
cozy and nice hotel. don't expect any lake view though (it's all gone).
Helpful and honestly nice staff, with confortable facilities and a surprisingly beautiful swimming pool. We spend quite nice days there, going and comming from the glaciars. The only remarks are the tansfer timetables, without any late nor early one. There could be a room with games/entertainement, as it is far from town and there is cold outside, so you spend a lot of time at the hotel
The friendly staff and the Hotel facilities.
the staff was excellent.helped us a lot with reccomendation for excursions. very noisy.
Tour of Glaciers Up hill in not attractive area above the town-but there is not much choice in the town
Hotel interior design & furnishings; breakfast was excellent. Hotel staff friendly & helpful. Your website led us to beleive there was an airport & town shuttle service.This is not correct. The hotel charge for airport pickup was $10.00 more than the regular taxi fare. There was no shuttle to & from town. However,your description regarding distance from town is correct - 10 min. walk. But...mostly uphill. Not for the "faint of heart".
Really lovely hotel. Very modern with excellent facilities. Hotel staff were very friendly and responsive.
the hotel is not a good value for momey
Location / Value for money
excellent, friendly staff, modern luxrious nothing,
This place was a real unexpected delight and helped make our trip to Patagonia one to remember
Every need has been anticipated and catered for, plus the restaurant serves the best bife de chirizo in all of Argentina, complete with salsa criolla and chimichurri. Even if you don't stay here, you have to try the beef. They forgot our airport transfer on arrival, but this was a very small blemish on an outstanding hotel experience.
The hotel is nicely designed and decorated. The Bar is great, and the bar staff excellent. Breakfast was very nice, and the staff for breakfast helpful The front desk was not helpful. The person on staff was not able to answer questions, was often on the phone on private matters and not attending to the guests. Slow and unreliable and not informed to help guests.
The staff was attentive, but that's about it. The location is not great, they don't accept credit cards, the internet wasn't working and the rooms are a little ratty
The swimming pool is small but nice and warm (bathtub temperature). There are better choices in Calafate! The Hotel is situated a little bit outside on a hill, but just behind another hotel. Therefore most of the rooms don't have a look-out to the beautiful landscape. We had a view to a dusty street. The hotel telefon and the hotel internet computer didn't work, hot water water was not available before 7 am, payment with credit card was not possible. Too expensive.
Rooms were clean and comfortable. Staff were friendly and assisted where possible. Jacuzzi worked well. Location- hotel was out of town, not what it said on internet. View blocked by hotel in front. Breakfast was poor with no cooked food. Rooms did not have tea/ coffee facilities or fridge with cold water (not allowed to drink from the taps. Insufficient TV channels.Swimming pool was closed for cleaning during our stay.
A bit tired and noisy. Once had a nice view but a new Hotel in front has blocked the view. OK value for money
staf was very good, room big and clean
Excellent view facing Lago Argentino, exquisite hotel architecture. Staff can be more helpful and the jacuzzi bath in our room (305) was not working.
Large bedroom and bed, good location for visiting the glaciers. Friendly staff. Some of the fittings were a bit cheap for this class of hotel. Asked for a lake view on our booking months before we stayed. Can´t know for sure but looks like Booking.com clients don´t get the highest priority with this hotel.
Good service, Nice atmosphere, and a great view on the lake A lot of rubbish alongside the street towards the hotel
prefect view of lake and sunset.this hotel outlook is very very cool!!
absolutely great location. if you stay for more than 2 nights, choose for lake view; it's worth it
Beutifful View of the Laguna
the wonderful view of argentina lake from our room (not all the rooms have this view) We did not like the hotel. It looks poor. The rooms need redecoration. the carpet is dirty. the bathroom looks poor. We found a spider in our room. They did not change the sheets although we stayed there for 3 nights. The breakfast was poor and the food looked bad. I can continue and write bed things but I think tis is enough.
The design was nice and the hotel shuttle was just perfect The hotel staff was friendly and helpful. The computer service was not very convenient and only 2 of the 3 computers worked.
sevice and staff is very good except no air condition in the room
The hotel has a beautiful view, nicely appointed rooms, pleasant staff. It is in El Calafate, AR, which is a center for seeing glaciers and hiking, which is why we were there. The hotel is expensive. The breakfast is OK, but not great. The restaurant has a very limited dinner menu with mediocre quality of food preparation. I could not get the wireless internet to work in my room.
hotel was in a good location overlooking Calafate. The rooms were good, we only had breakfast inthe hotel but that was good. The reception staff were friendly and helpful, even booking a tour for us the following day despite our late arrival.
Warmness of the hospitality of the staff. Regular bus shuttle to the town was great as was the restaurant at the hotel.
The stuff were very kind and helpfull A little thing: the swimming pool is very little. Nice for staying but too little to swim. Maybe it would be more correct to inform that fact in the internet.
The Hotel was excellent. Very good and comprehensive breakfast included in the room rate. Superb views with excellent reliable and quick transfer system to and from the centre of Calafate. The only minor let down was the size of the swimming pool which was no more than a dipping / playing pool which felt crowded with more than 2 people in it
Very helpful, efficient and charming staff; Only used the dining room for breakfast but we did enjoy the room layout and the breakfast was excellent A little far out of town but the good bus schedule helped a lot
Staff at Terrazas del Calafate were always very helpful, and it is such a relaxing place with fantastic views!! and food it is just amazing, much better than any restaurant in Calafate
Lovely room with king size bed, good ensuite bathroom. The is a lounge area with a great view over Lago Argentina where it is nice to relax after a day out. Hotel not yet fgully open (top floor not in use). It is a good 20 minutes walk from Calafate centre.
The breakfast is disappointing, all products, from jam to coffee and cereals, seem of poor quality.
Room was very comfortable and nicely decorated. Staff were helpful and friendly. Easy internet access. Daily shuttles to and from town. Restrooms had bidets! Great water pressure. Found it hot and stuffy. Had to turn off heat and open windows. Eggs too dry for breakfast. Otherwise breakfast buffet adequate. Lots of bread and pastries. No gym or pool or extras that you would expect from a four star hotel. Fridge didn't work.
The manager was very nice.Very good breakfast When we arrived the room was not clean and we did not have a double or Queen Bed.The next morning I spoke to the manager and when we came back in the afternoon the room was very clean and we had a nice Queen Bed for the other 3 nights We we're very pleased that our complaint had been heard
Excellent hotel, great rooms, friendly staff, free shuttle van from/to downtown, good rates too. Amazing view of the Lake Argentino from my window. Recomend it for sure.
clean, comfortable, nice staff
Nice hotel, clean and quiet (if you get used to the wind), friendly hotel staff. Shuttle service from hotel to town with irregular hours. Too far to go by foot.
We went walking and ate in wonderful resturants and saw the sights. They did not have room service even though they said they did and did not provide transfers to the airport.
Staff was friendly and very helpful, beautiful outdoor areas and common areas, great breakfast. Far from city center, but the shuttle service every half hour made this a non-issue.
nice hotel, good service, clean,comfortable,helpfull staff,decent price,good deal.
We liked the nearby(walking distance) to the horseriding excursions and also the walking potential around Lake Argentina. The desk staff was very informative and helpful all the time. No, very pleasant
Staff friendliness, luxury look and feel, convenient bar and shuttle service. Very pleasant stay and nice to sit out back and look at the lake. Only thought on opportunities is something they can't change which is the room size. While more than adequate, we recently stayed in a hotel with jumbo size rooms that really made us feel special
The hotel is part of an old estancia, though it is now in the city of El Calafate. It has beautiful grounds and is quite charming. The staff was wonderful. The rooms are a little dated. The carpets need to be deep-cleaned or replaced. If you're walking, it is about 15 minutes to the city's restaurants.
Hotel was clean, in a beautiful location over looking the bay. Breakfast was acceptable and staff very helpful. Make sure that you bring cash, no credit card accepted to pay your bill. You also can't enjoy a drink in the beautiful lounge area unless you buy it from them, so leave your bottle of wine in your room.
Staff was very helpful. Clean. On the edge of town which we liked because it was quietier. Also had a beautiful view of the water from our room. On the way to the glaciers. A little difficult to find. Signs are not great. No street signs. The hotel is up the hill and there isn't a sign on the main road to find it.
The common space provided excellent viewing of the lake and surrounding mountains. The sound proofing was minimal. Conversations in the next room could be heard easily.
The view. The service of the owners was very very bad, I'm not lying. It was terrible, the worst service ever. I will not recommend this hotel for no body. Go to another hotel, don't go to this one you will get robbed by the owners.
Beautiful building, straight out of Grand Designs, with eco materials and massive front windows. Fantastic view onto the lagoon and mountains. Very very comfortable bed. Very helpful staff. Great place to chill. Was a bit surprised at the distance from the town(2.5 km), which wasn't clear on the website, but that wasn't a problem for us as we walk a lot. It's an easy 25 minute walk around the lake, or $12 for a cab at night. Appreciated the quietness... Also not a problem for a female couple to share a bed so gay friendly too.
Wonderful, well decorated splendid view and the staff is just really nice and helpful A little far from the center but with only 12 peso of remis you can reach it.
The beds and linen were the best we had slept in in a long long time. The staff were really helpful, especially AJ. Very close to main centre. Awesome view of lake
The hotel was excellent. The staff wonderful. I had problems with my web check in with Lan Chile, and they helped me even though it was not their matter. The hotel was very nice, warm, well decorated, the room had lots of space and view of the lake and mountains. Also a nice lobby plenty of La Patagonia books. The breakfast was incredible, in quality and quantity. The hotel also has a nice deck outside to enjoy a beer at night or breakfast in the morning. Even though it`s not the better located, they have a free shuttle or a hotel car, and it`s not so far from downtown. Ideal for young or mature couples, for solo travellers, and even business trips. I totally recommend it.
friendly & helpful staff. the chef made very good meals. Would like expanded hours for the shuttle service. The hotel is too far to walk to downtown.
Cannot be faulted. Very helpful staff, English speaking reception.
Excellent hotel in the small town El Calafate. Very clean and nice decorated room with beautiful Lake view. The Hotel Staff is professional and willing to help at anytime. The breakfast was perfect and the rooms has good WiFi connection. Nice recreation areas. If you want to be close, at a walking distance, to the village you will not be disappointed.
Good value, well located. Decently clean and helpful staff.
The insulation between the rooms is really too light.
Friendly staff, nice large rooms, stunning views of the lake & mountains. Overall a lovely hotel Our only disappointment was we didn't think the takeout lunch boxes were up to par!
Nice staff, big rooms with plenty of space, comfort Too hot in the room we had to turn off the AC and only after 2 nights the temperature was ok
The hotel is one of the nicest in el calafate and within walking distance of the town.
Hotel was good Value For Money. - Argentinian Restaurant was especially Good For food and Value. - Location was also ok.Overall - Good Needs a Pool or Spa
I enjoyed a lot. The hotel was very comfortable, staff really nice and helpfull Nothing to dislike
well staffed and willing to help it has two kind of rooms standard ones the (new) section and a substandard (old) secttion
Staff is excellent; helpful and supporting. The room was tidy and clean. Excellent value for money. The hotel is not located near the main street of Calafate however a 10/15 min walk and you will be in centre. With no doubt will book this hotel again if returning to Calafate.
Location is is 10 minutes from the center and it is on a small hill, so it is sometime anoying...