堪薩斯城租車

優點： The counter was closed prior to the scheduled closing time. We were unable to pick up our rental under this reservation and had to check nearby counters that were still open to try to find an available rental. The entire fiasco ended up costing us more than double the original reservation. How will we receive compensation for the unacceptable incompetence?

缺點： You could have remained open until your scheduled closing time or at least until our scheduled pickup. We called ahead once the plane was on the ground and no one ever picked up despite it being 15 minutes prior to our reservation.

缺點： Our flight was delayed, the rental office was closed at the airport when we arrived at 1205am. No options but to wait there till 7am to get car. Spent $185 for a cab and hotel that wasn't in our travel plans or budget. No help or discount from budget rental!!!

優點： The staff at the pick up location was friendly. But the staff at the drop off location was rude.

缺點： I rented the car for only one day from Kansas City Airport to Cedar Rapids Airport on 8/30/2019. My rental was $97 and I also paid a pre-paid fee for gas of $35 making my total $133 in total. My account shows budget charged me $300 and an additional $11. Please I need my refund and this to be fixed.

缺點： Car class reserved was not available, an intermediate sedan. The only options available were gas guzzling sports car or mini van.

Mistake not Admitted

優點： Turn in of car was fine.

缺點： I was given a key and a space number after check in and both were wrong. The car that fit the key was in a different space and was not what I had reserved. I had to return to the counter and the clerk refused to acknowledge any error and left me standing at the counter.I eventually walked outside again to find her and she had obtained a different car. I had to go back in and redo the paperwork. No apology was ever offered.

Never budget again

優點： When it was over

缺點： Very unfriendly and abrasive, non helpful. Didn't have the car I reserved, the car I was forced to take was super uncomfortable and poor on gas. I definitley will never use kayak or budget again

No windshield wiper fluid... in a winter snowstorm

優點： Car was new and cheap to rent. Interior was clean

缺點： Car was very dirty, to the point of being difficult to see out the windows. No windshield wiper fluid, which made driving a winter storm risky.

Very poor

優點： Nothing

缺點： They did not have the car I reserved and they charged me extra fees above the agreement

Drop off was fine, but had to work with a powerless site manager

優點： The site manager was pleasant to work with and told us that we shouldn’t have been rented an “out of service” vehicle.

缺點： The site manager couldn’t resolve the issues we had, but told me to “send an email” to Budget or Avis about the pick up trouble or that I could “Call customer service”. He gave me a phone number to call but couldn’t give me the email address to use. I’m sure that I will get lost in the customer service bureaucracy, with resultant frustration and no favorable results.

Got a bad feeling

缺點： Kansas City airport is "different" from the rest of the Budget rental facilities. Maybe a communication error, but if you try to return the car to another location they don't give a receipt or anything. In fact they took ALL my paperwork and I don't have any records anymore (which is especial stressful since the car was damaged when picked it up and made note of it!). They said they will email me a receipt but I still haven't received one. I just keep checking my bank account hoping to see the 600% deposit get refunded.

Rent somewhere else if you can

優點： We were able to check it in before the location closed.

缺點： Drop off was confusing as we arrived right before the location closed. They were already closing the lot down so we had to walk inside to the counter instead of being met at the pull up area. The guy seemed very confused the whole time and didn't even bother to come out and do a walk around of the car or check the fuel level. Also ended up being $15 more expensive than the reserved price.

Scammed on price

優點： Served by airport shuttle Located in airport rental car center Car didn't break down during use

缺點： Amount charged was more than reservation Never answer phone Not actually a Budget location so Budget can't help

no vans when we arrived

缺點： No vans when we arrived to pick up. Agents socializing with each other and on their phones instead of talking to us, explaining the situation. Gave us a 15 pax bus instead, too big for what we needed. As we walked out to an Explorer, we were told that was the only option, 3 mini vans pulled up cleaned and ready to go. I had to go back inside and do all the paper work again. TIme spent at Budget-1 and 1/2 hours! Ridiculous.

There wasn't really anything over and above what I

優點： Car was clean

缺點： My flight was delayed over three hours, but I ended up waiting at the airport because the car was due back by 12:45. Had I tried to go explore Kansas City for those three hours, I would have had to pay another day. I really wish there was a policy or something in place that I could extend my rental a few hours in the case of something like this. Even if you just prorated a day, I would gladly pay for it over waiting at the airport. I know that's probably difficult to plan for, but just an idea.

Car was not available

缺點： Despite booking a compact car ahead of time and calling to confirm, the only thing they had available when we landed was an SUV. We ended up needing to use a different vendor and pay more last minute.

All we have left are big cars

優點： No waiting to pick up my car.

缺點： Online I reserved a subcompact to make driving and parking in the city easy. At the counter Budget gave me a Pathfinder SUV. When I decline that they gave me a mid-size Chevy Impala and said there were no other choices. What is the point of requesting a car size when they give you whatever they want?

Line so long I went to Alamo

缺點： Huge line never moved.