Conveniently located in the downtown area. A short ride gets you to all the right places. Overall everything was great!
Staff was very friendly Blanket was very heavy and uncomfortable.
I loved your rooms ! The cleaninless and decor for the money are good and the hotel in general was nice ! Your staff are not that corteous! the security guy was rude when I asked him about parking spaces, the valet parking people is not that nice! And the Rest service not too good, I had to wait and then finally get up and look for spoons myself!
Front desk staff was kind and accommodating. Hotel restaurant food was very good. All the staff were polite and available. I would definitely stay there again.
I paid for, and was confirmed, a room with 2 beds on a trip to Orlando with a Business partner. Was given a room with one bed and told there was nothing that could be done. I slept on the couch... Way to over-promise & under-deliver Crowne Plaza. Was not refunded for my room (which was barely cleaned from the previous guest who was apparently eating Doritos) and Kayak gave me some idiotic run-around to dance around the real issue here being customer service... for which I certainly wasn't feelin the love... As of this moment Kayak and Crowne Plaza have lost a once happy customer & loyal proponent in a frequent supporter and opinion leader.
The room was very well appointed, and extremely clean. The hotel's employees were consistently among the most pleasant, helpful people I've come across in any hotel anywhere. I would prefer the restaurant having a bit broader menu.
Our room was well appointed with a sectional sofa, fridge, bar sink, and a king bed. The hotel restaurant was pretty good. It's not in the best location for universal studio visitors. It's about a 15-20 min drive. But all in all it's a very clean and updated hotel with a very attentive staff from the waitresses to the car valets, everyone I encountered was polite and respectful. I would stay there again. The bed linens could stand to be a lot more plush and comfortable like some of the other big chain hotels have started doing.
Clean and very spacious rooms Paying for parking!
Helpful staff and nice rooms. Weird location and the air conditioning units need to be replaced. They get rather noisy.
Good comfort, cleanliness, definitely felt a step above other hotels. Fast Wifi a big plus. Everyone very friendly and helpful extra parking fee seems unneccesary.
The room was very nice and clean. Staff was friendly Wanted some Advil, was advised to go to the second floor vending machines, machines just took money with no refund and did not work. Needs to be fixed.