安大略租車

缺點： The car they gave us started to sputter with check engine light on within first 10 miles. Had to stop at a gas station and wait nearly an hour for them to bring us a new car. 2nd car worked without issue.

優點： They dropped me off at another rental car company

缺點： Provide the vehicle I requested. I needed a convertible for my Nieces sweet 16 ordered and paid for when arrived all they had was hard tops and the lady at the front desk wanted me to drive to Santa Ana to pick one up the location of pick up was supposed to be at Ontario airport

缺點： The car was dirty inside when I picked it up. On the first day of my rental the oil change light came on. It was also advertised as unlimited miles in 3 different places including my confirmation email. However, I was told I only had 150 miles a day when I picked it up. I had to pay for More miles.

缺點： They are off site and had no way to get me there. I was told to wait for a shuttle and after an hour I canceled the reservation

Terrible bad experience

缺點： When i did my reservation it said unlimited miles and when i went to pick up the car they told me it was only 185 miles per day so they charged me 20 dls more per day to be unlimited. Didn't like it at all

優點： Nothing

缺點： We were charge one price online and when we arreive to pick the car up we were charge another $166 and they charge the deposit instead of putting it on hold The worst place ever you should read the reviews on yelp about this place 95%bad and everyone is complaining about the same thing they are taking people money never again I really wanted to contact the authorities to investigate this place

Local driving only and extra fees were high.

優點： Nothing

缺點： Local driving only and extra fees were high. Would've been helpful to find out before I got dropped off.

Would not want to deal with them again.

優點： The car was in good condition and the shuttle bus arrived pretty fast.

缺點： After I made the reservation, I logged in the website to double check all the information was correct but found out the booked dates shown on their website was totally off. Called the customer services and they insisted the reservation would have no problem. Not feeling comfortable with the booking, I requested cancellation but they refused to because I booked it through the third party website, Kayak. I was left with no choice but keeping my fingers crossed. The pick up place was not in the regular car rental area by the airport which they did not specify in the email. I was already at the car rental area then realized they are actually inside a small inn so had to call them whereas the local office number was not in the confirmation email so I had to call the main office of the company then got transferred. There was a tiny working station inside Folk Inn for pickup and drop-off. The staffs were ok but did not greet customers warmly. I had to wait for 20 minutes to talk to them even I already had reservation while the prior customer were having some insurance issue, all due to that they had only one computer working. The company also requires the customer to clean the car themsleves as there is a $100 fine even if you left a piece of paper in the car when returning. I am really amazed that the company is still running with this kind of service.

False advertising

缺點： When I reserved the car online it advertised unlimited miles. When I got there they told my to read the fine print . I ended up having to pay an additional 150 for miles and other fees . Worst deal false advertising cost me double

This company should go out of business.

缺點： Car was damaged, dirty and had garbage in it. Latino boy behind the counter was a complete jerk to the person in line ahead of me.

缺點： dirty car and terrible customer service. they should also mention when you are making reservations for this location that it is off site and not at the airport.

Substandard car at a third-rate price

優點： The price was half of that of their competitors, but I soon found that was a double-edged sword.

缺點： ***RENTER BEWARE*** When I had arrived to pick up my car, the attendant didn't know what car I was going to be driving, seemed to have difficulty finding the keys, and asked me for my paperwork to rent the car as the online records didn't seem to be updating. The attendant asked if I wanted to buy all of their insurance products (there is about 5), and I said that I had purchased insurance through the online provider. The attendant requested confirmation from my online purchase, which should of been on file online but apparently not. I am glad that I had printed out everything or I don't know what I would have done. Once the car was pulled around we did a damage assessment to log any damage to the car. This was a lengthy process because the car was beat up. It hadn't been cleaned from what appeared to be the last few rentals. The windows were dirty and hard to see out of, the hubcaps were damaged one was completely broken off, tar spots were splattered on the paint and some windows, had multiple dents, the rear bumper had been smashed in making the trunk hard to open or close, the interior was messy with stains on the seats and the transmission appeared to need servicing as it was slipping (the car had over 60,000 miles on it and a service sticker showed it hadn't been serviced in over 20,000 miles). To boot, the attendant didn't want to log all of the damage to the car and I had to point everything out. I know how the insurance claims work with these companies, and they weren't about to use my comp and collision to fix their beater rental. The rental company is inside a hotel and isn't easily found. While inside the hotel you didn't know if you were renting with economy or allied or if they were the same company. I really wouldn't have taken the car if I wasn't in a dire need to meet a client. I will never rent with this company again. Let me repeat, I will never rent with this company ever again!

Terrible car

優點： No power windows or locks and was beat up all around. Spend a few more bucks for your safety and dignity.

Economy Rental Car

優點： Price was good

缺點： It was not clear that rental office was NOT at the airport. Shuttle was slow. Also, car was not clean on the outside and the transmission was not great.

Not as Advertised

缺點： Third party website clearly states “unlimited miles” without an asterisk or any indication otherwise. I booked a car and called the supplier to confirm the reservation. Inquiring to ensure it is indeed unlimited miles, the associate states that promotion is only for out of state drivers. CA drivers get a limit of 150 miles/day but can double the mileage for $10/day or purchase unlimited miles for $20/day, more than doubling the cost of the rental itself. No where on the Kayak website did it tell me to look at the supplier’s terms and conditions. I had only looked at Kayak’s which stated it includes unlimited miles. It should have noted “restrictions apply” somewhere on the Kayak website to warn local drivers.

Hidden fees everywhere.

優點： The renting agent was very friendly and had the vehicle class I reserved. He also promptly retrieved me from the onsite airport rental location, due to my error of not reading the email instructions to call for pickup at the terminal.

缺點： Excessive fee to return to another location, excessive fee to use debit card. Vehicle smelled of marijuana, but a air freshener paper strip was installed in the air vent to combat the odor. Was not given proper paperwork to return to an alternate location, which made the return process take over an hour. Vehicle also had a blown fuse, or some worse issue, which made charging my phone impossible. When I say excessive fees, my quoted rate for a 3 day rental was 77.37, taxes and fees 102.31: what I actually was charged 207.98.

Terrible do not recommend

優點： We called twice to be sure they had an infant car seat we could rent, when we arrived they did not have it. Plus they are not located next to the other car rental places.

缺點： It’s terrible service and inconvient location.

缺點： $400 deposit when using debit card...

優點： Somewhat affordable

缺點： Location was horrible, $200 charge wasn't advertised, no power locks or windows

HIDDEN FEES

優點： the vehicle was nicer that I thought it would be.

缺點： There were about $70 in fees that were not clearly stated or identified on the website. I would have chose a different car and company if I would have known. Unfortunately I didn't find out until I was already in the pick-up process. This is a horrible business practice that leaves customers dissatisfied and in my case, I will never rent from Economy car rental or use Kayak again.

Disappointed

優點： Nothing

缺點： Could not drive car to New Mexico