This is a brand new hotel. It is clean and comfortable. Lack of Gym
the internet & tv items at the WC is bad quality as there are no room serivce as breakfast at least must be mine bar at the room
TV channels (cable TV) 1.Cleanliness of towels, room 2.Room is too small, no free space 3.No complimentary tea or coffee atleast must have cuttle(water boiler) 4.No parking, atleast should prepare for customers who have cars. 5.Staff not respect, how to look at people.
Clean, brand new, and good value for money Internet not always working, no tea/coffee/kettle in room, we were given a bottle of water on day 1 and then we had to buy expensive water from the hotel, restaurant and coffee shop staff not friendly. Beware of high tax charges.
Excellent hotel, very nice and helpful staff, breakfast value for the money, good size rooms. It is a little bit far from centre, but taxis are really cheap in Amman and so this was no big problem.
Good (and complimentary) wi-fi, decent food, good selection of tv channels and on top of it all excellent location within Amman. Very efficient security staff The service was slightly sluggish sometimes, but overall it was on a good level
location noisy neighbours
Tourist groups acting like invaders in the buffet of the restaurant. After them, it was difficult to enjoy cleaness and food in the restaurant....
a new good option in a nice part of the city. very clean and cosy rooms. a cot for our little one was provided immediately. there is a safe and big flat tv screen in the room. close to big shopping malls like Amman (opposite the hotel) and Mecca malls (about 10 minutes by taxi). a ride to the city centre costs about 2 JD by taxi. there is a super restaurant not far from the hotel. and a big supermarket in C-town shopping centre just opposite the hotel. unfortunately the hotel staff were not very helpful about the location of the hotel (couldn't show where is it at the map). a bit too small bathroom. no fridge in the room.
Very clean and new hotel, great customer service and great vale for what i paid- if i go to Jordan again I plan to stay there We were on the 1st floor so whenever there is a wedding party you could hear some noise but not too much however if you want an absolutely quite room ask for a room on 2nd floor or higher The gym hours for men are not practical it is only open for men from 8pm to 11:30 pm which did not work for me at all, for for women is is great form 8am to 8pm
Very helpful staff; good breakfast; a decent place to stay with excellent location to the airport; provides free shuttle service to and from airport. Water for showering was not warm as I would have liked.
Location, location, location. I stayed at the Golden Tulip primarily because it was only 2 km from the airport and I had an early morning flight and did not want to get a cab and take a 30 minute cab ride to the airport and risk anything going wrong or delays along the route. The nozzle associated with the toliet had a slow drip and created a sizeable puddle around the toliet dispisate having a drain in the immediate area. Going to the bathroom meant I would always end up stepping in a puddle of cold water. The shower door edging needed to be replaced as it was half hanging off the glass. The construction crews were loud and using products that put off a significant odor. The crews worked all day and surprisingly late into the night. I was able to ignore them by increasing the volume of the movies I was watching on tv until 11:00 pm. To be honest at night I don't know if it was the construction crew or male hotel staff at a work station off the area where the elevators are located that made all the noise or not.
Comfortable, convient airport syop over. We picked this hotel to spend afternoon relaxing by the pool before flying back to UK early next day. However on arrival we found the pool area closed and a building site, with refurb work going on. No mention of this on website.
The hotel rooms are clean and comfortable. Customer service is what needs the most improvement. They don't reply to emails under "contact us", several staff members were not friendly, and breakfast buffet was very disappointing for that caliber hotel.
closeness to Airport. Shuttle srvc. Smoking
i was very very surprised when the safety guard researched my luggage .I don't like that . The variety of foods in the hotel is too narrow
This hotel is not 5 star, it's a nasty hotel for $175 Everything
The room was luxurious and quiet.
The new rooms Breakfast was the worst i have ever seen. The room was dirty and the food a health hazard....
nice clean hotel, comfortable, shuttle to the airport etc.
The staff are amazing. It's not a four star hotel, but it's great if you have a long layover and don't want to stay in the airport. They are updating some of the rooms and they need to.
Just the dicoration Services, Rate
I enjoyed the stay in the hotel,it was with a perfect service,and a very nice hospitality,but I recommend wifi Internet to be present in the room instead of or with the cables
Location is Good Guest relations knowledge is very poor
Location was very nice, excellent view from my room, desing.
Its not 5 star hotel max 1 star hotel,no service not clean and very bad staff
The reason I stayed in this hotel was that the conference I came to attend was held in this hotel. I booked Club Room and was upgraded to Business Suite. The suite was in the 24th floor and has everything I needed during my 1 night/2 days business trip - nice view. Nothing major at all. If there is onething I felt a bit irrelevant, it was the car parking although available, not up to a 5star hotel level. I expect LCD TV in rooms of such hotel and especially such suite instead of the normal television that is dated long time ago.
Very classy but pricey Hotel staff not too familiar with citys cultural centres
One of the best Hotel I ever seen.Thank you Enrico
i think this hotel is highly overrated, we went there during the holiday, most of the facilities were closed... there were lack of coordination between staff, we had reservations for 2 rooms, but when we got there they only had one, and the receptionist started yelling that there is no other reservation, and when we showed the confirmation she started appologizing...they charge about 20 JD for the breakfast that wouldn't cost more than 2 JD, they dont even have juice or fresh mint tea in the "Royal CLUB' which is 50 JD more than the dulex room ..
Good location No value for money and 40% cheaper rates than booking.com when locally booked tv channels bad: mbc2 frozen picture for 3 days, Deutsche Welle distorted sound. When I checked in, antenna cable was defective, had to be replaced.
very friendly staff. location is good, just 5-10 min away from all the noise and the busy parts of the city. good gym even for the moderate athlete.
Spacious rooms very poor entertainment system, the TV chanels was'nt clear all the time an they only had the free chanels no decent movie chanels were available. The internet system was'nt working also.
Hotel guests are required to pass thru an x-ray machine for security purposes. Unless they look trustworthy, wear a uniform (military/police), or travel in groups. Items that set off the x-ray portal are not investigated. Useless security item....
rooms aigned to me were old
The breakfast was good I booked royal club but they told me there is a mistake in the booking web site
Spacious nice room, nice breakfast. Upon arrival we upgraded to the Royal Club, we traveled with a kid and got babycot installed in the room while we enjoyed snacks at the royal lounge. Nice lobby area with live piano - sat there and played chess while listening to the music Major roadworks on the key road coming to the hotel - car navigation system was hardly a help during the last mile. Maybe a map on the web site would be a help
The high level of services, breakfast and the typical eastern hospitality that allow you to feel pampered and relaxed.
Location was great; close to amphitheater and center. Nice rooftop patio. Shesha is part of roomservice!
The Friendly, warm hospitality of the Hotel Staff made me feel comfortable, secure and safe staying alone in my Room, they are always there to assist you in whatever you ask them, including arranging for my trip to Petra, Jerash. The Staff are very helpful and accomodating. The restaurant could not serve the food i ordered.
it was ok for one night. location was good in the middle of downtown. smelled of cleaner. bathroom was small. no separate shower stall. there was some liquid on the floor in the room. only one electrical outlet.
Central to Roman ruins and downtown Rundown area around the hotel, very basic toilet and showers - barely usable.
Very cheap, great location, and a very friendly staff. The hotel is renovating some rooms and the lobby, and there was drywall dust on the floor in the bedroom and bathroom throughout my stay.
Downtown location in close distance to the citadel and amphitheatre Worn out furniture and very strong perfume smelling rooms. Breakfast was not good; dry bread, eggs overcooked etc.
suited for business trip
The staff were excellent and service could not be faulted. There were no means to book tours.
The room was spacious, the beds were big
The location was why we chose the hotel, but the service and facilities made it a pleasure. It is by far the best choice for Petra. (It's proximity to the ruins makes it worth the small price differential between it and other hotels)
everything is ok accept 2 things price is not as in site they add 20 jod they said tax per night and its very noisy there is constractions in high floors from 8am start diging till afternoon it was so bad noisey noisey noisy
Service was great, we were upgrade with our room, food was great.Free internet.
The hotel has an excellent location in the center of town city and also between all 5 stars in the city. my stay was a weekend stay. The hotel had big rooms and nice view. with a reasonable price. good service,
it is relatively a quite clean hotel with nice staff.
The breakfast & swimming pool Hall between rooms it is an ols hotel need to renew many things or upgrade!
Good facilities, but distant from the city center. The bar services needs some improvements.
Heat was working even though i had it on A, the Heating was very loud
No thanks Please write at least 15 words No thing
cheap 5 stars and good location internet service usage, not 5 stars in cleanness
Generally good end to end The cleanness of the WC and the less kits for washroom abd food
When we arrived, they claimed the reservation was canceled, then they provided a room. I would not know why such thing would happen.
Location of the hotel. Breakfast buffet was not that great.
Clean, Good services, excellent staff, quiet. Excellent location. Expensive and breakfast was decidedly average. If breakfast was not free, no one would pay for it.
The room was excellent . The internet is too expensive , 5JD / hour or 17 JD/day is too much I think.
Location has to be more wellcomed !!
1- the rate that is shown on booking.com doesn't include anything beside accomdation which where not stated at all when booking.. ( no access to anything .. no breakfest... everything u need to do at the hotel is done for extra very premium charges) 2- the exchange money rate at the hotel is complete a robbery 3- standard two bed rooms are so small 4- no cell phone coverage on the high floors which leads on using the room land line phone to make calls (again each phone call charges are at very premium prices)
Room comfort, staff at reception, the staff at breakfast restaurant were not enough, so the servise was a little slow and not ver prompt although they were very polite.
staff very helpful
Place is quiet, beds are very comfortable. The food was not good. Internet was limitd and barely connected.
Le Vendome Hotel was a great value for the money. We reserved a Jr. Suite and the accommodations were spacious and clean. Two separate bedrooms with there own bathrooms. The shower suffered from random temperature fluctuations, which made it almost impossible to use the shower at all.
helpful staff breakfast buffet quality
the owner was wonderful. We were given the best advice, service, attention. Thank you ever so much. Will recommend to our friends. need to get larger sheets for room 504
The staff were very helpful and the hotel offered good value for money.A reasonable place to put your head down but little in the way of facilities beyond the room. The hotel is rather souless and is stranded on a busy intersection (although there was no probelm with noise in the room).
Location only. Hotel is not up to expectations of a 4 star hotel; it is at best a 2 if not a 1star. Hotel staff did not carry themselves nor were they dressed professionnaly.
We were upgraded to a suite. The staff was polite and friendly. The housekeeping gave us a treat by decorating the bed with artfully folded towels. It is located on a busy road which was very difficult to cross during peak time. There was no printed information/directory about the hotel in the room or in the lobby. Not enough restaurants in the hotel. The breakfast buffet could be improved. Bed Sheets too small for the bed in Room 504.
tv has bad channel recepton, Internet didnt work
Staff Discrepancy between what is advertised on the net and what is actual: there was no open bar, no spa, no sauna, no massage, no trainer
Staff very friendly and helpful. They would benefit from having city maps available at the hotel for tourists, and also topping up the breakfast later on after all the tour bus tourists eat early!
I loved the interior modern design of the hotel. It also looked so clean and so fresh. It was wonderful
Restaurant is Good Food 1 - Smoking in coffe break, 2 - Smoking in room, 3 - The price is very expense for confort
Excellent service, lovely rooms, excellent food, reasonably priced
Our 5 day reservation was missed but not the fault of the hotel. They were wonderful in assisting us in finding alternate accommodation at a nearby "My"Hotel. Had a lovely junior suite for our one night stay at Canyon Boutique with WIFI thrown in for free to compensate for the mixup
All the members of the staff were very polite and ready to help. The hotel wa very quiet, cool and comfortable. There is nothing I didn´t like during my stay at your hotel.
price The breakfast room is like school dormitory and not table covers were dirty and not tidy.
Friendly and helpful staff Email access whilst free, did not allow multi access which meant a new username and password was required from reception each time.Price of alcholic beverages was excessive, a small beer was JD5.5
it was very nice hotle. the internet connection ( wireless ) need to improve.
Very comfortable hotel with an excellent interior situated at the 4th Circle making it it very easy to get to both Downtown and Adboun. Very friendly and helpful staff. Has got a bar plus minibar. Good breakfast. All round, very good. Cost about JD20 to get there from the airport.
Only the breakfast The personnel are full of with cheaters and please be careful there are a lot of thieves in this hotel. close your luggage with code and don't leave your credit card or cash in the room. They will try to do all their best for emptying your pockets that's why it would be better to use travel agency for traveling. don't use the hotel any services!!! And try not to stop in this hotel.
First the reservation was not in their system, they had to arrange a room for us on a last minute rush, towels were not that good, toilets utilities weren't as good as expected for a 4* starts hotel, the staff was helpful, but couldn't give us any clue about where to go within Amman, no maps were available, the breakfast sooo poor
The staff were very friendly and helpful (apart from the spa staff) The swimming pool, jacuzzi and steam were closed, the sauna didn't work properly. The spa staff were unhelpful and unfriendly. The food was not good - room service food was cold. The Internet was extremely expensive. The rooms were shabby and unclean. If mine was a superior room I would hate to see the others.
I arrrived ar 3 a.m. to the hotel and the reservation clerk said that he cannot check me in at this time bkz check in ends at 23:30 even thought i have paid for that day and he couldnt find my reservation, so i showed him my confirmation on my laptop but he said that he cannot give me the same rate as my reservation so i had to argue with him for half an hour. I think the hotel staff are not familiar with internet bookings.
The rooms are ok considering the number of stars of the hotel Very dissapointing to find out the pool was cold due to the season which I couldn't uderstand because high temperatures were in the high 80s or nearing 29 C. The hotel doesn't stick to the opening hours they offer such as the SPA. Staff speaks English poorly thus things could be a little complicated if a service is required.
Our second trip within a short period. The old review mostly still applies, even though the room during the second stay was smaller: "Very comfortable and large rooms; immaculately clean. Service and staff are very good. Concierge arranges tours and helps with various other things. Complimentary fruit platter and water in the rooms. Convenient location at the Abdali bus station. Breakfast very good (buffet with a mix of arabic and Western fares). The best value-for-money we've had in recent years." The hotel restaurant is not exciting: selection mediocre, quality OK, but not great.
nothing rooms dark and outdated sink blocked, room smelly
I was on a business trip, but the internet price charged in this hotel was very high, where as I stayed in other hotel in amman where they provide it free of cost at much lesser room tariff. I suggest to negotiate on same terms. High internet cost (12.5 jd for 24 hrs.)
Very nice staff and very accommodating. A good choice for anyone visiting Amman
Excellent staff, very helpful in every respect. Very large room. Convenient location, close to downtown (JD1) either by cab or walking (20mins). Cabs are so cheap and plentiful, you don't really need to stay in any one location in Amman.
The staff were helpful; the breakfast was complete and lots of variety rooms nice, but could be better lighted
Ten minutes from the centre of the old town. Clean, very friendly staff, good breakfasts. I would recommend this hotel and I would stay here again myself Nothing.
Friendly and helpful team, real non-smoking rooms, clean, location and food. The beds are so small
The staff in the reception was extremely nice! Big nice rooms.
Good all round Nothing
Very good value for money for an overnight transit stop. One of few hotels offering Triple room at a reasonable rate.
Toledo Amman is good relation price-quality. The Staff is very friendly and always open to help you with any question or problem.
Nothing good to say about it. It was supposed to be 3 star, it was extremely run down, bad service, terrible food at breakfast and room service, half the menu wasn't available. Low grade towels, had to call to get soap. Seemed like a ghost town
not quiet;noise all night coming from other rooms.you can not get a peaceful sleep because of banging doors next to you.rooms are not provided with basics like clothes hangers.management is not efficient.does not deserve to be a 4 star hotel.
Very friendly staff, yes I will stay at this hotel whenever I'm in Jordan Nothing at all
The rooms were spacious and comfortable. The receptionist recommended a taxi that was very expensive and it broke down halfway to our destination. We were stranded on the highway. We lost both time and money. Later when we discussed this with him he turned downright hostile and was very rude. Do not book any tours through the hotel desk, they will cheat you!
Service could have been better. We waited a very long time to check in and hotel staff weren't too helpful.
Quite close to city center, rooms of reasonable size, good breakfast, car rental office at hotel. noisy at night because of occasional wedding celebration on floor 1.
i stayed in hotel 4 nights everything was ok accept room cleaners thet dont do theire job properly no internet at all in hotel other things are good
Nothing, Hotel smells, food is bad, etc .. Everything
Staff are helpful. Very good air-co system. Room clean and spacious. We found two kakerlaken in our room (one dead & one living). We informed the reception about the case. He told us that kakerlaken might came inside the room because of the ongoing heat wave.
Front desk employee was very helpful and friendly. No alcoholics were served. No fruits were served in breakfast. Daily crowded at night due to wedding parties
The hotel was brand new & extremely clean. Excellent value for money at 50 JD a night (+ tax, service charge + 7JD for breakfast). The management were lovely, & even offered me a complimentary breakfast one morning. The hotel was brand new, & there was no iron/ironing board available. I therefore had to pay 4 JD for hotel staff to iron my clothes.
the hotel is brand new as of october 2010. i liked everything about it, including the restaurant and staff. everyone was eager to assist. priced much less than comparable hotels
large room unrpoportional rates for payable business services like fax and intenet use
All staff which include , The reception, Room service, Housekeeping, Bell Captian as well as the security were cooperative and freindly. Room lucks/keys are of old style need to be changed. Furniutre and carpets at the looby area are too old and should be repalced.
Good location, spacious rooms including triple bed rooms, 30 mins drive to airport and friendly staff. The fitness centre and massage services not in the main hotel. It is in the Regent Hotel (next door!)
I found the rates quite good and most of the staff helpfull i found the whole hotel quite dated and in bad need of some refurbisment on the lobby and resteraunt.
The locations was poor and the internet would not connect
a good hotel conveniently placed close to the convention centre. mostly for groups and families but decent value the price of extras (phone, dinner) were a bit high, though not excessively
not much rooms, resturant, facilities
The friendliness of the staff and the big room. the hotel is located in a perfect aerea not too far from the most important sites in Amman The bedsheet was not big enough to cover the matress... strange, so I had to "re-arrange the bedsheet as not lo lie on the blank mattress
Staff are nice and service is good My booking was a double bed but there was no double bed room available
Room was dirty, there was no renovation there for ages. Water force was slow. Bathroom was not renovated
I liked the warm reception that we received by the manager of the hotel when we arrived. He was very caring and wanted to make sure that our room cool enough and comfortable. Yes, we did not like the smoke that was in the lobby by all of the employees smoking.The lunch was very disgusting too!
the hotel should be listed as a 2 stars only the carpet kin the room was ripped, there was no water or anything else inthe refregirater, scum and funkgs in the shower and sink and the towels were very old and thin