good location on the tram line. breakfast is expensive.
The hotel was very clean, luxurius,close to the city centre.It also offers free transport in the city with all the public transportation as long as someone stays there. The breakfast should be inclouded in the price.
Tea and Coffee facilities appreciated. Free access provided to excellent public transport system, from outside the front door. Quiet and comfortable. No airconditioning so the provided fan was valuable. Cannot comment on breakfast as the cost seemed excessive.
Tram was too noisy during the night
Everything was ok
Location -> very easy to access some Novartis sites (Schoren and Klybeck) and also some central places in Basel (Claraplatz, marktplatz, etc) I would suggest a more healthy breakfast (more fruits and/or fresh juices)
the breakfast, the quiet position, the look out of my window
very comfortable and convenient Found the rooms were very hot!
location Wireless internet in public areas was not free as it was in hotel information. Staff was not able to solve whas giving such information and why is right - promissed inform next day but did not.
clean rooms, good beds noise from the tramway, parking system was not well explained
Close to city centre Poor breackfast. Essential fornitures and comfort in the room
The free bus pass which enabled us to leave our car and see Basel.
Unique rooms and friendly staff
Beautiful facility in quiet setting. Nice gardens and great restaurant. Very attentive staff. Close to bus and tram stops. Nothing but good things to say about this hotel.
free internet connection and coffee. Comfortable warm room. Had to wait to use computer as there was only one
very big room in mansarda (36 mq).; new furnishings; very good breakfast; constellation lights on the ceiling room the ceiling mansarda bathroom was too low
Close to campus Linen change greater than once
Very charming hostel with lovely staff. A nice restored building. Excellent buffet breakfast in a smaller separate building with a garden all around. Care is taken to propose natural food. Eco friendly.
Hotel setting very good - nice grounds. Different from many commercial hotels.
The friendliness of the staff. Small and sparsely furnished rooms.
Very spacious room, with good bathroom products, including robes and slippers, excellent tea/coffee tray with many varieties of tea, attractively decorated room with good external blind system. Very good breakfast table, including prosecco! There was some noise from the tram station outside but this did not trouble us overnight.
Breakfast Tram noise
next to station dinner/breakfast very expensive; kingsize bed not of good quality
Convenience, next to the train station. We were confirmed for a higher floor and was given the lowest floor with the rooms.
Considerable service to guests. No.
We were expecting to check our bags and wait until check in time however your staff said we could use the room immediatly and we really appreciated this courtesy.We also had dinner with another couple and really enjoyed the dining room. Good experiance. All of our comments were positive
Everything was ok, excellent location (100 m. from cental railway station in Basel) , friendly staff, good and tasty breakfast, easy-to-use internet access.
Good value for money, the location was great, across the street from the train station and Bern is nice to see as well. Nothing, all was well
Very close to train and tram station The beds are small
The location was great, the room was nice and quiet. I would definitely return here.
Very helpful reception staff
right in the city center
This is not a recommendable hotel for booking.com. This damages your image!!! Hotel White Horse is a hore house. Being with my daughter of 28 I very was embarassed in such a place.
Very good location, near several transports and commerce Hotel is in the red light district,very noisy room, couldn´t get no sleep at night, several bars near the hotel, prostitutes in every corner of the street, i wouldn´t recommend this hotel to women traveling alone or couples.
Noise from bar downstairs even in cortyard room. Tobacco smell from bar downstairs. No hot water.
The night was noisy (street noise) and with no air conditioning it was very warm. The hotel personnel were warm and courteous. It was hot and noisy at night/
The hotel staff was nice and a pass for transport around the city is given at arrival. I did not my booking really quick and was looiking for something cheap and in town. Unfortunately, this hotel is in the darkest part of town. Not recommended if you are a women on your own as you have to walk a bit from parking to hotel if you are driving (not so advisable at night). Red light district...
Hotel with prostitutes!
The room was value for money and the hotel staff were amazingly helpful. in addition the hotel was well located for my work in the city. there is a bar downstairs and the room assigned to me was on the stairs which was noisy between 2 and 3 am in the morning.
Would not advise for women travelers. Hotel is in prostitution district.
Convienient to the Messe The bed
Staff were very helpful. room was comfortable. We had breakfast one morning and felt it was good value. Free internet was helpful as was the mobility card providing free tram and bus travel. should we return to Basel we would book this hotel
Everything seemed very efficient. Broadband was excellent. Breakfast was good. Staff were friendly and very helpful. Check-in and check-out were straightforward. The hotel had only just opened so a few things were still being finished off (e.g. some electric light fittings, stairwell). Towels were very thin. Cupboards seemed slightly poor quality. Furnishing was somewhat stark/cold/minimalist.
The hotel is new, clean and situated in the shopping center, you could spend you free time with pleasure.
Nice new building next to the new shopping mall in Basel/Kleinhünigen. It is right off the motorway in the Klein Basel (north of the Rhein) section of Basel but not very convenient for travellers looking to stay in the city centre. However it is a short drive/short bus ride or medium tram ride into the central areas of Basel. The hotel is brand new and modern, but still under a bit of construction as of 01 Oct. the bed was "tempurpedic" type material, but I felt it was very firm and uncomfortable.
modern, clean, spacious, large selection of TV channels, free tickets to travel on city buses and trams We could very clearly hear the heavy footsteps of the customer(s) pacing the room above ours.
Great staff, good position for my needs. The fact that I had to pay SFr 15 for parking. The hotel should have a deal with the shopping centre whereby hotel residents do not pay.
It exceeds its 3 star quality, made things so easy for us. City tax was uncluded in the final price, not informed about that.
The rooms corresponded to their description and photos on the site. The coffee at breakfast could be of better quality. Maybe replace self service machine by waiter service and coffee from a better quality machine.
New, modern, clean hotel with free wifi which was useful for business travellers Breakfast was fairly minimal - when I went down at 8.30 there was little food left and no clean tables to sit at.
Very clean room. Excellent shower. Free access to internet No evening meal in restaurant
The quality of service was excelle, very helpful. Location is a short tram journey from city centre.
Location and comfort of hotel. Suited our needs perfectly.
The staff was very helpful and friendly. The styling was not to my taste, I found the modern euro motif a little cold and sterile.
The staff at the front desk spoke very good English-very helpful! Also, we had a medical situation that required ice - lots of it - and they were good to give us as much as we needed. This was our first time in Europe, and we were unaware of the differences there. It is expensive and few free amenities, but I can't blame the hotel - just different expectations since we are used to US hotels. There was free internet and a few free English tv stations. No ice machines in the hall, etc, but it was obvious that people there had a different lifestyle, and this wasn't necessarily different for them.
From the time we arrived they made us feel special right down to the teddy bears for our children. The room was fantastic and very spacious and the hotel was handy to town via the No. 14 tram. We loved our stay and will definitely be back.
Location cleanliness and modern feel
Very nice room, very quiet. The hotel is far from teh center, but the tram is near by.
Good location and very helpful and friendly staff - would definitly stay again
great place to stay only a few minutes from the centre of Basel and from the euroairport no fridge in the room
The hotel staff was absolutely impeccable in the friendliness and professionalism.
We stayed at Ramada because/easy access to Tram, for Town and Riehen (Beyeler Museum) The staff is inefficient, high German is th language, No Swiss German no French and very poor English
The room and what was supplied and the staff Food in the hotel was expensive and the sauna area is small for the size of the hotel
The hotel is near to business centers, and reachable by different public transportation. The room is very clean , and good wifi connection coverage. I didn't have time to check diffrent other hotel facilities. I will stay there next time inshalah. The price received from Booking.com is pretty less than other reservation web sites. the room is small.
Excellent quality - everything! Great design, style and comfort. best night's sleep I've had in ages. Nothing.
proximity to destination lack of knowledge/information/effort to help from the reception staff on my destination (a couple of blocks away from the hotel!)
Next door to Red Bar lounge is convenient - unique for Basel. Minimalist taken too far, little signage, confusing lift use has no instructions, reception staff continue talking to you when you are on the phone, mid afternoon cafe in lobby closes and you can not get a drink or food unless you move to L3, Opaque floor in bathroom impractical for a hotel as it looks unclean within moments of use.
room comfort, design, spa facilities, view
(1) very convenient location (2) room is spacious (3) a selection of fruit available at the reception (4) staff are helpful and responsive nil.
staff were very helpful and very polite
excellent quality and low price Very slow for checking out
We liked all the small efforts they had made in order to make everyone welcome such as keeping fruit baskets for those who stayed there and free internet facilities. Would have liked to have had some hot food for breakfast.
Fine service from caring hotel staff and english speaking.
Better than many 4 stars hotels.
Very comfortable bed, great shower, wonderful breakfast The receptionist at the frontdesk was on the phone for much too long both at check in & check out.
Everything was first class with superb customer service. shower curtain faulty
Its proximity to the town. The good breakfasts. Comfortable beds. On a busy road junction and therefore noise from traffic unavoidable.
It was very loud, bed was uncomfortable, food was not available and heating was not controllable
Competent staff. Own car park. Valet parking. Very talented (lady) piano player in the lounge. Excellent central location.
proximity to the station
Proximity to railway station Tram noise
Lovely bathroom and extremely comfortable bed. Liked the 2 room concept.
nice rooms very noisy
It was convenient to the railroad station, the staff were friendly and helpful, the beds were good. The drain in the shower was very very slow. It took 1/2 hour to empty.
Superb bathroom, excellent location. Walls are too thin, neighbouring rooms can easily be heard.
very comfortable hotel for both business and pleasure poor choice in breakfest buffet
Location in centre and close to railroad and airport access bus.
The hotel was in a great location and very well priced with well equipped rooms. The staff was fantastic in every way. A beautiufl breakfast was also served. not a thing.
breakfast was great, furnishings nice, orderly, liked the shoeshine and the free mobility card, internet easy to use My sister (a fellow guest) asked front desk to lock up luggage on checkout day--on return several hours later it was still sitting in the then-unsupervised lobby
I stated at the reception also, the TV are very small.Turkish Star TV is not representing Turkish tv channels, I recommended one of the four news channels from the satilite..Star tv is disgusting and embrassing in view of a Turk..We booked for one night but came one day early and although the hotel was full due to a fair in town, they tried their best to give us the room we liked on the river side..Efficient service of the hotel. One complain, the restaurant's prices are extremely high when a traveller wants to have a modest dinner, we could effort the first night but next night we prefered somewhere reasonable..
Food was excellent, great location, easy access to main area's They could not stop the rain!!!
The location of the hotel is perfectly located in the city centre from Basel. The building is nice and has charm being in the Rhein riverside. The furniture and the toilet are old, and it would need a room redecoration and restore.
The hotel is very noisy. Traffic on the bridge. As there is no air-conditioning you have to leavae the window open..We did not sleep very well.
The view from my hotel room.
restaurant, food and service hairdryer
Very friendly and helpful staff. Perfect location for exploring old town Basel and shopping. You look out on the Rhine River and a short walk across bridge or free trolley ride puts you in the heart a great stay. Buffet breakfast was awesome No shortcomings. Didn't find any faults
We enjoyed the central position close to the old town and other shopping areas. We had nothing we didn't like.
the room was absolutely quiet and ideally located for a short bus ride to the airport or the city I was unable to get a table for dinner, even as a hotel guest. Service at the bar was slow despite there being few guests.
Modern rooms, quiet. The absence of a restaurant in the hotel itself (one has to enter the casino to eat) is a limitation, but if one has time one goes into Basel and finds enough nice places to eat. As I was at the hotel because of the Johnny Clegg concert in the casino theatre I used the casino restaurant and bar.
Staff was friendly and informative.
Basel Bus & Tram free daily card included in the hotel services
The hotel was very clean. The staff was attentive. Best of all, I had a good run of luck and paid for the whole trip at the casino next door.
close to airport.promotional price.good service. that the hotel does not have a restaurant.airconditioning was not strong enough when it was 30 degrees outside...
This is a brand new hotel (opened in June 07) and for the price it really is a big surprise. Decorated colorfully and tastefully in a contemporary fashion with services you'll find nowhere but five star hotels. The double room me and my wife got was very nice, well equipped, 32/37" flat screen tv, very comfortable overall. The staff was extremely caring and sweet and they provided us 2 days public transport passes for Basel, complimentary cocktails at the casino next door, and great coffee and croissant for early bird guests. Moreover, we needed an iron and we just called the reception and we had the iron and board within 5 minutes in the room. I strongly recommend anyone and everyone to stay at this charming hotel.
It was in a nice and convenient location and the cheeck in was done smoothly. the room and bathroom was spotlessly clean and spacious. the complimentary breakfast was OK. My husband and I did not like the way the hotel was designed, the colours being vibrant, carpet in the room (with stripes), the entrance to the hotel all flashy and lights was a bit too much for us. This is a totally subjective comment as we prefer much more simple and modern designs. another subjective comment would be that the hotel looked like it was designed for a weekend at the casino with the one you are having an affair with. Again, this is our idea and the feeling that we had.
the big comfy room, the location (near the airport) and the price
Location near the airport with good access to the city The room rate was quite expensive
We liked the bath anemities, the extra line in the shower to hang towels & swimsuits to dry, and the staff were all friendly.
Everything worked well, and the pool was nice
location Pool The rooms are a bit small bad smell in room
Large quiet room.Large TV screen. Good airconditioning. Excellent breakfast and dinner. Presence of Spa en fittness center. No
The staff and service were excellent. The hotel restaurant and breakfast were very good.
Excellent, very helpful staff, very convenient location. A very pleasant stay overall.
The room was clean and the linen did not have any holes or stains. The staff was friendly. The double rooms might be ideal for single business travellers. Under the heading "share a fart" the door to the bathroom was not only transparent but also sufficiently open so that sounds and smells could spread freely. - The heating/air-conditioning system was difficult to control and even the staff did not know how. There was no shampoo in the room, but only hair conditioner and no shoe cleaning service at all.
Convenient for city centre and the business quarter. The front of the hotel was shrouded in scaffolding in early September 2010. The entry to the underground car park is narrow, and parking requires restricted manoeuvring of the car.
the resturant was ok the size of the rooms to small with that kind of prices almost 900swis franc for two night
The Hotel was centrally located and the staff were very friendly and helpfull. N/A
Pool, sauna, gym.
restaurant was excellent! hotel staff were very complaisant!
No smoking inside facility
The Staff is very kind and helpful, the room was very comfortable and perfectly cleaned, the location is ideal to visit the city. It is a real 5 stars hotel. Nothing. (Maybe the breakfast is a bit too expensive. In fact we didn't have it)
Good room. Free tram tickets were very useful. Staff very helpful No
It is very central for Basel City and one of the few hotels that has a fitness centre.
nice staff, clean rooms very expensive car parking, no rates with breakfast included so in the end it is quite expensive per night if you have to pay 35.- per person for breakfast
the breakfast and the concierge i got a manicure and it was poor, they did not have appropirate seats, and no finger drying aparatus whihc is standard... also the room i was booked in really smelled like smoke and so the staff did change me immediately.
Staff, cleanliness of room, facilities. The air-conditioning was not working well.
Perfect service, friendly staff, excellent room and restaurant/bar
nice and clean rooms and the hospitality of the hotel i was not able to get my smooking room i asked forfurthermore, they told me that, they only have like three smooking rooms in the hotelwhich was a bit unconvieniant as this is was not clear in placing my reservation
Inside the hotel one feels the unbelievable atmosphere of great history of it and past centuries. The manager at the reception was extremely polite By understandable reasons there is no swimming pool to a pity
The staff was extremely friendly and helpful.
magnificant atmosphere! Great service axcept a little more effort in cleaning could make this hotel one of the best I ever been in
Lighting The service at the bar
Liked the ambiance and the staff was outstanding There was nothing not to like at this hotel
Great location with a great view on the city and the Rhine river; friendly and mindful staff. The gourmet restaurant "Cheval blanc" deserves a special mention.
Location Hotel Staff !
The attitude of all members of the hotel staff with have come to contact with was excellent - this is the real forte of Les Trois Rois. The dry cleaning quality is extremely poor (I requested two ties to be dry-cleaned - and they were returned to me completely destroyed).
Absolutely 1st class hotel. You really feel like you're back in the 1900's. Stunning renovation of classic architecture.
The view of the dining-room and the lobby. The staff. I bought un spacious double bedroom and they wanted to impose a "garret"- room.
The staff were brilliant, very helpful and always welcoming. The hotel was surprisingly quiet and the staff knew all the guests. You get a free pass for all the trams/buses in all the city zones and this is an unbelievable saving! Although this isn't in the middle of the old town, it's very close to the station and very very convienient. The trams are all maybe 100m away and you end up taking the tram everywhere! Cannot rate the staff highly enough. Only complaint was that I asked about breakfast and was told that they serve it, but no mention of cost. I thought it was included, but it wasn't, so the bill was higher than I expected, however, I partially blame myself for this!
Very easy access from the main train station and to the city center, quiet, nice view from the 8th floor during the breakfast. Disappointed by the fact that TV did not have dual language fonctionality. Increased fare due to congress taking place during that week so it didn't come to a great value for money for that matter.
Good central location, quiet (with the windows closed). One of the glasses in the bathroom had a white deposit in it, It had not been cleaned, although it was in a plastic bag. I was charged for breakfast for two persons for two mornings, whereas, in fact we only had breakfast on one morning, (the 7th April).
Convenient for the centre of Basel
Friendly reception. Possibility of smoking
Very convenient, clean, friendly and quiet. Breakfast overlooking the city a good start to the day. Lovely decor. Good TV choice.
it is in the central of the city nothing
Location, service and cleanliness of the room The centralised air conditioning did not appear to be working and when we asked Reception, they said there was no air conditioning and that we should open our windows.
good access to the train station and the tram stop; very clean and with nice interiors; courteous staff rates are steep compared to hotels with the same proximity to the train station, say, in geneva
The location was great, just round the corner from the train station. The hotel was very nice. My bedroom was decorated very nicely, modern and comfortable. The breakfast room on the 8th floor had great views of the city, and I was very satisfied with the breakfast selection. The mobility ticket (included in the cost of the stay) was very useful. It would have been nice if the hotel had a restaurant, but as the hotel is quite small I suppose there is no space for this. The hotel was also quite expensive, though the rate was probably normal for a city centre hotel in Switzerland.
staff are very friendly. one of the few hotels inthe world where minibar is inlcluded in the hotel rate. very rich breakfast
This hotel was beautiful. The room was very comfortable, clean and, although very well priced, had lots of extra touches not found in other hotels. The hotel was extremely well located almost next to the main train station but there was no noise at all. The staff were very friendly and helpful and couldn't do enough to assist us. The final touch was the exceptionally good breakfast. We recommend this hotel highly. Nothing.
easy accessible only breakfast served. no possibility for Coffee / sandwish etc.
The friendliness of the staff from the front desk to the restaurant. Also the location was very good and handy for the city. The noise starting very early in the morning from deliveries being made and waking us up!
The room was small, but clean. The staff was very friendly and the breakfast was also good. Hotel was located the central station, so easy access to public transport For the price that we paid, I expected a bit more. But then again, Switzerland is very expensive in general. However, if I compare it to a hotel in Germany in which I have paid half of the amount for one night, the German hotel was a lot nicer. So, in my opinion no good value for the money.
The Hotel is stainless. Everything tidy & clean....nice decor & furniture. The breakfast room was very stylish.
Wifi LAN, shower, staff welcome
cleanliness and customer service
Hotel Gotthard is a quiet and small hotel, steps from the SBB station. Breakfast is first rate. Rooms are tasteful and spotless. Price is what I expect to pay for the convenience and quality offered.
Outstanding service at reception, room & at breakfast. The best breakfast of the year plus free room drinks. Super. Ask for a back side comfort room. Front is noisy due to tram