The bed was very comfortable and the room was cleaner than i expected for such a large hotel.
Location Lounge was very cold at times, no saucers with tea cups felt cheap. Beds/pillows were bit uncomfortable. Customers staying at the hotel should not have to pay £5 per day for Parking,
very comfortable bed!! good menu selection in the restaurant bathroom too small, lack of drawers in bedroom
the bar The staff at the check in desk seemed poorly trained, they didn't acknowledge the person checking in if they werwe waiting, it would have been nice for somebody to sya, I'll be with you in a momment.
Everything was fine.
Nothing stands out Incredibly over priced. Facilities no better than a travelodge but at double the price. The bed moved all over the place. The shower was a slow trickle. Rubbish.
easy check in and check out. food was good bathroom could do with updating.Having to pay for television even regular channels
The guy who answered the phone to the restaurant was very cheery and helpful. Found it hard to find, when we put the postcode in the satnav it showed 'no route found'. This could be an effect of not updating satnav. When we found it eventually, I walked through the entrance near the restaurant, not knowing where the reception was I tried to ask the 2 two doormen who had their bodies facing me but heads turned to each other. I had to wait whilst they finished their conversation before they greeted and directed me. Didn't give good first impression. The reception was frustrating. We had booked a smoking room and were told that there were no more smoking rooms. The receptionist found this funny as he kept laughing and mumbling to himself. When we got in the room there was a 2" thick line of dust and dirt around the edge
Good parking in central Bristol. The late breakfast buffet up to midday on Sunday. Comfortable rooms. The swimming pool area and changing rooms are quiet small. Not quiet as nice as expected based on other hotels we have visited with leisure facilities..
When we first arrived some of the night staff was not welcoming , but the day staff were excellent, a lot of information was not given to us when we booked in it was the day staff that inform us of what we need to know.
Great location for city. Room on sixteenth floor with floor to ceiling window and amazing view. Pleasant room. Staff very friendly and helpful. Reasonably good breakfast buffet. Gym poorly equipped.
Very central, excellent location for shopping! The hotel andcommunal areas are clean and stylish. Check in staff were very pleasant. the room was clean and stylish, the bed extremely comfortable. the view from the floor to ceiling windows give a great view over the city (15th floor) and make for a very light and bright room. None.
I asked for a quiet room... I got it. Reception staff extremely efficient and friendly and professional. I liked the colours in the bedroom, appreciated having a bath .. useful in a city to relax.. and beds were comfy. car park was a bit tight with pillars, but I was glad to have it!!
Large bed, nice view, new room.
Well located on Broad Quay, close to Bristol waterfront, good restaurants within walking distance, walkable to main shpppoing district of Bristol. We booked two rooms, one for 3 people, the other for 2. The hotel placed the extra bed in by far the smaller of the two rooms and the rooms were six floors apart. The larger room, although very comfortable, absolutely stank of cigarette smoke. We were oiffered a small discount on checkout, but this should have been picked up by housekeeping and the room not allocated.
Brand new hotel so overall facilities were impressive. Room was large with excellent views. Good sized bathroom. Lifts not all working so long delays going up to 11th floor. Some of fittings in bedroom badly designed E.G. flexible light next to bed had already worked loose, wardrobe door wouldn't open fully due to hitting room door closer.
Central situation in Bristol,proximity with the airport in Stansed Stupid customer occasioned fire alarm at 4 am!!!!
Public areas spacious, breakfast good. Lifts not working, poor lighting in room, food left in corridor - not worthy of a hotel in this category.
Good sized rooms - clean and well cared for None
The location near the river. Perhaps a little difficult to locate by car! Unfortunately the heating wasn't working on the 1st floor where my room was allocated. No-one offered a heater of any kind and it was extremely cold weather. I had to request milk as there was non available in the room to make a drink when I arrived after a long journey.
Clean, nice location
Very comfortable bed unqualified staff - there were party in the rooms all the night impossible to sleep.
soft wide bed thin walls to corridor, so noisy late revellers disturbed us. Hotel staff did reproach them though, so not their fault.
Good quality, central for Bristol. It was not an easy hotel to stay at. Examples, car park was complexed, door card cleared iteself at 11am (check out 12), gym was across road.
The hotel was lovely. At arrival the lady at the reception was very nice and welcoming. She (same lady) was also very kind and friendly on the day I was leaving. Both nights at the bar downstairs the staff was very friendly and professional. This actually saved my weekend. I have got a premier room which was very good size, however it was very cold! Being there in October i would've thought the heating would be on. So unfortunately it was very uncomfortable and on the other downside, the water wasn't hot in the bathroom! So it was a very cold weekend for me. Also 2 out of the 3 lamps didn't work (the 2 bedside ones -which is a shame as I like to read in bed), in fact their power plugs were different style than the standard UK ones so I wondered how they plug them in anyway?? And the last thing, which is i know not the hotel's fault, but it was quite upsetting as both nights I stayed, my nextdoor guests were constantly drunk and very loud till 4-5am! So all together unfortunately it wasn't a relaxing weekend.
front desk people were very helpful. great location can't think of anything
Helpful staff, location
Very nice location in the old part of the city centre. The hotel is cosy and well-functioning. There was a minibar in the room but it was both empty and locked. I asked could it be opened in order to put there some juice for the morning but that was not possible, since "the locks don't open very well". I suggest the minibars should be removed if they don't serve any purpose...
very good location for city centre In one room none of the power sockets worked, in another the toilet seat wasn't fixed on. when we complained the staff were very unhelpful. Very few good english speaking staff
it's central Absolutely awful night, sent to very shabby single room right above function rooms. party below so loud the furniture in the room vibrated until 1am. Then at 7am neighbours put tv on clearly audible through paper thin walls. worst night I have ever spent in a hotel.
Lack of internet connection services and small room
Friendly staff and excellent breakfasts. Room, particularly the bathroom, looked a bit weary.
I enjoyed the pool and the service and the breakfast buffet I thought that supper was overpriced and was not ideal for fussy eater children. my daughter was limited to pasta which turned out to be spicy although I thought it was nice
The room itself the service in the restaurant was shocking I have filled in the feed back form at the hotel.
Lovely breakfast staff Toilet did not flush properly
Booking in very helpful staff and pleasant, comfortable room, pleasant bar area informal atmosphere. Felt that more staff should have been available for morning breakfast service as staff were very overstretched. However,the staff on duty were all very pleasant despite the circumstances.
Fantastic room, clean tidy and modern. Leisure facilities working, staff very helpful. Breakfast plentiful and value for money Bar prices expensive. £17 for 3 drinks....
Complimentary wine, flatscreen tv, comfy bed, dressing gown/slippers, iron,access to pool and gymn, secure parking. There was a intermitent resonance caused by some sort of pump/machinery that went on all through the night. It would last for thirty seconds then off for two minutes, then on another 30 seconds... This led to disturbed night's sleep.
Quiet location. Convenient formotorway. Friendly, helpful staff. Excellent breakfast, attentive waiters.Well appointed,comfortable, warm room. No problems
The staff were very friendly and courteous. It was close to the conference centre we were visiting. The room was very poor quality, and uncomfortable. The shower didnt work properly. There was no drinking water in the room. The beds were extremely uncomfortable, we only had one small hard pillow each. At breakfast in the mornings it was impossible to get adequate drinks, as there was only one waitress serving coffee out of a tiny pot, and that had to do 100 people. It certainly did not live up to our expectations of a hotel in the Hilton chain, and we won't be returning.
Excellent facilities Bar meal was over priced for what I orderd certainly would not pay it again.
Location, Rate, helpfullness of staff, style of room and bathroom Thought price of breakfast quite expensive
Upgrade for £10 to Superior room with riverside views and little extras TV in bathrooms, bathrobes, also some fab dining near by made weekend really special Nothing
perfect hotel,perfect location, perfect for everything
Beautiful room in a beautiful hotel! Very modern and comfortable, the bathroom was exquisite with a lovely big bath. We were supplied with massive dressing gowns too. Nice big tv, very comfortable bed. Lovely bar area downstairs.
breakfast was good and good value the blankets were a bit tired
The room was nice, great to have both shower and bath. Reasonably good tv and channels, location was great - near all the best riverside bars and restaurants. Parking was very expensive (£19 for up to 24 hrs). Woke up to the builders from the site next door throwing concrete down a shute, not great. Toiletries very average.
housekeeping staff receptionists waiters and waitresses all very nice
Comfortable clean room
The young lady on reception was very friendly and helpful The lift was broken - other guests warned us not to use it
Liked the rooms also room service prices for wine was not to bad. Would stay at the City Inn Bristol again Charge for parking
Clean modern hotel. The rooms were much smaller than expected, as were the breakfasts.
The rooms were very modern
Staff were friendly. Hotel room was lovely. Very quiet. It was difficult to find the hotel car park. It could be better signposted. Otherwise everything good.
Staff were very helpfull. If returning late to the hotel the car park was often full and I had to park elsewhere.
easy to find and close to town
The imac facility in the rooms is first rate and definately a cut above most Distance from main centre
The bedrom was brilliant and had everyone you could need and so comfortable the corridoors, general foyer etc very clinical not 'warm/cosy'
The friendliness and efficiency of the staff, the facilities in the room (iMac), the quality of the choice at breakfast I find the prices a bit steep at certain times for a single traveller (often nearly £100 a day). There seems to be an assumption that all customers will be couples or friends sharing a twin room and there is no reduction for single occupancy of a double room. I would ask the hotel to consider this.
The standard of room quality and nearness the Cabot's Circus Shopping Centre. would be great if it had a Spa or small swimming pool (somewhere to relax).
very comfortable, very friendly staff. Clean.
Big bed and big breakfast.....even if the breakfast was over priced. No
helpfulness of staff
Very welcoming and close to shops
Everything was fine at Future Inn.
Very impressed, nice new facilities, very spaceous room and bathroom, very clean, towels smelt nice, free parking was excellent. Very slight confusion of parking arrangements / how to get to car park.
very clean, new nice beds, good location for the station, friendly receptionist pillows too thick
The free parking was a big bonus as well as being in the centre of town When we googled the hotel postcode, we were sent to the precinct
The room was spacious, very clean and modern as was the bathroom and separate toilet which was great! everything was good
Good value for money Really nothing
The staff was very courteous kind friendly they met my needs the facility was well kept (clean) I can't find anything to complain about except not enough tv stations that we could view without paying
Good location and very clean modern room that was very comfortable.
What i liked was the fact that I was able to take my to girls swimming in a very nice, clean environment, have a nice meal and then spend time shopping/sightseeing in Bristol with a hotel in such a great and central location.
Swimming pool and spa area was perfect for relaxing.Also,hotel location is perfect for Broadmead Shopping area
Staff were excellent as was the food. Hotel lovely and we used the Spa. There is no car park on site but we parked in the ncp car park next to the hotel. You have to pay £11 a night.
The bed was very comfortable. It was very expensive for what you got.
Location was absolutely great and spa facility was ideal just to relax in the middle of the hussle and bustle of it all
Courteous staff. Clean Meals in restaurant over priced
The bed was very comfortable. No hot chocolate or earl grey tea in the room.
Freindly staff, hotel very clean and tidy. Location was perfect for Cabots Circus and centre of town for bars and shops. Great atmopshere. I liked everything. Only small comment maybe is to have 2 robes in the room not just 1!
Location excellent - right in the heart of things. Very quiet -surprisingly!
Room service was excellent, the bed was comfortable and I was not aware of any noise at all. I had some distance to walk to Bristol Temple Meads Station after leaving the hotel and I found the map I took off the pad in reception to be rather vague. I also asked directions and it would have been nice if I had received verbal instructions. I was told it was only 15 mins walk but I walk fast and that was not long enough.
The staff were excellent - friendly and very helpful - and the room was superb. There was absolutely nothing that we didn't like!
Nice location very hard to find.
location Noisy if room overlooks street at front. Room was clean but carpet and chairs tatty.
Good food and very courteous staff
We had a very comfortable and comvenient city stay. Our room was quiet, but a harbour view woukd have been an advantage.
location. value for money. Some members of staff had difficulty fully understanding english, which made making requests challenging.
Fairly good location.Very good reception staff. Free parking at the adjacent NCP. Very small room and compact bathroom.Cobwebs on the ceiling. Poor value if breakfast not included.
Close to the venue visiting duirng the evening
Central hotel. Club rooms very comfortable. Staff very pleasant.
An excellent well proportioned room that offered comfort and space. It was also within walking distance of the shopping area.
Nice, relaxed and contemporary feel Hotel bar shut at 11pm, even for guests. This should be improved
The pool was an added bonus and the size of the room was excellent, much nicer in comparison to other Bristol hotels.
Good comfortable hotel in a very conveinient location for visiting local family, eateriers and city centre.
Great bathrooms! Flexible on check in time which was useful for us as we were attending a wedding later that afternoon. Extensive selection for breakfast. Rooms could be slightly larger and not so cramped with furniture.
Nice quiet location very close to everything. The rooms were spacious and clean. Nice size bathroom too. The staff were very helpful and friendly. The food in the bar was delicious. I would definitely recommend this hotel. After a night out on the town, i returned to find i had no electricity in my room. But the next morning i informed the staff who were very apologetic and they sorted the problem out quickly.
We have stayed here before and wanted to come back. Unfortunately this time the room was a bit shabby.
the beds where really comfortable the only thing i had against it which I dont think you can do anything about, is that the room smelled like stale spit, which my husband thinks is the glue that holds the wood panels on the headboards etc.
I stayed only one night but experienced good time with Novotel. Hopefully i will get back for more stay. Thank u Novotel. Nothing
Location, very helpful staff No water in the room, the receptionist said they have stopped giving water in the rooms. You therefore have to pay and wait for water from room service. The room also had some large areas of damage to the walls, it looked as though a decorator had not finished repairing something. Overall though the decor of the room was modern and clean
This hotel had everything we needed - comfort, good staff, good service, good food and the room we were given was excellent for anyone disabled (although we arent). Roll in/out shower, pull emergency cords and wide doors, disabled toilet and good access generally. Very hard to find when you do need it - something for them to advertise to those in need. Nothing - would definitely return.
Very friendly staff and also great deserts in the evening.
Very comfortable room Parking charges were high for residents
that i had to pay for parking
Central for Bristol City Cleaning the brass in the lifts when everybody was leaving
location, cleanliness,helpful staff,gym
breakfast, big and very complete room there was rubbish from previous guests in the room
Room was big and the breakfast was excellent
It is convenient for the station, peaceful and clean. An excellent location from which to travel to Business meetings. I was unimpressed with the uniforms worn by your staff members in Reception as they were dull, in colour, apparently unironed shirts and not in any wat smart
Staff in the main were friendly. Once needs were made known they were promptly acted on. Room check should insure that essentials such as toilet rolls are in place after each room service. Desk staff need to finalise business with you before moving to the next customer. At check out the person just walked away before I signed the bill form and I had to ask another desk staff person if the hotel needed the signed form.
The second room we were given was very spacious and comfortable. The hotel was well located. Checkout was efficient and fast. We were initially given a room with no heating. The thermostat was going to be replaced but this had not yet happened. The weather was very cold and it was not satisfactory to be put in a room with no heating. After speaking with check in staff they confirmed room had no heating but moved us to another room which was warm and very comfortable. We were surprised that at the end of autumn in the uk there were rooms that were being booked out with no suitable heating.
The staff were attentive, polite and very pleasant and the meal that we had in the palm court restaurant was of exellent quality and value. A shame that there was a charge for parking.
breakfast was good but slow on the poached eggs On arrival the bathroom floor appeared not to have been cleaned.
The staff were extremely friendly and the suite was a perfect size for two adults and one baby. None
The location was excellent and the htel looked very plush. The overpriced breakfast and overpriced guest car parking.
The hotel was really lovely, as was our room. Great location. Will certainly go back again.
Dinner in Palm Court, food and service was excellent
The evening meal was delicious and our waitress was very pleasant.
the kindness shown to us after we complained by Byron Fiddler, Reception manager the attitude of Charlotte the receptionist who was extremely rude to us on arrival and the weather! it was very cold in the room.
The location is great - outside but still 10 mins to the centre.
Particularly liked the use of the spa facilities and the quiet room We hoped for internet access in the room but this did not work and was not fixed although we were told it would be
It was a most pleasant place to stay, staff were friendly, helpfull and non invasive. No
The leisure facilities are excellent and setting is beautiful. The cost of the food and drink were excessive
Beautiful views over Bath. Superb spa facilities. Sumptuous bathroom. Standard double bed was inufficient for the price/quality of the hotel. A king size should have been standard. Neither of us got much sleep due to lack of space, which is a poor outcome for a hotel advertising itself as luxurious and relaxing.
The bedroom, the spa and the restaurant. I had been at this hotel before. This time I was given a bedroom in the Garden Floor. This floor looks dated and the bedrooms are not as nice as the ones in other floors so I requested to be moved to another bedroom, which the hotel kindly granted me.
the spa, gym and pool is ver very good - although the treatments are pricey Being charged 5 pounds for parking having spent 500 pounds for a 1 night stay
Spa and Hydrotherapy facilities Room dirty on arrival, inexperienced resteraunt staff, limited menu.
spa + breakfast carpets in room could be cleaner
Very nice work staff bed to hard . shower to slippery. water to cold whilst showering
Very helpful staff the room was fairly small - OK for a one night stay - not sure about longer.
Good size rooms Far too hot in the rooms with limited temperature control
The location of the hotel. The hotel was very noisy with people banging the corridor doors in the middle of the night and drunk people singing in the corridors. The maintenance of the rooms was very poor. However, location of hotel was great.
Location in bristol I went to the Hotel to relax away from the presures of daily life. And found there was a wine bar/ cafe directly below my room which kept me awake.
Reliable broadband access The restaurant being open to the public meant there were a large number of loud, drunk individuals present when I was trying to eat and work in the restaurant area
Loved the decor and layout of basement area and coffee bar on ground floor Shower room needed some renovation.Hallways a bit tatty
Nothing to mention. Unfortunately this hotel left only unpleasant memories. The personnel behaved inappropriately, were highly unhelpful and unwelcoming. The room that was given had not been properly prepared for stay - the light was missing, the water stopper too, the door handle was barely fixed on its place. Only some of these problems were fixed after repeated requests. Not a single question about getting around Bristol was answered. The hotel boasts too much on its website - and this did not correspond to the reality of the room I stayed in.
For a one nighter it was clean and comfortable and the staff were excellent. No
comfortable, clean, fresh fruit parking was tricky.
Lovely staff, convenient location. Basic facilities. Very noisy!
it was in a good location and staff were very helpful adjoining twin rooms would have been good for our party but there were none in the hotel only a double and twin were available
it was in the centre of where i wanted to visit the noise from the yard at the back of the hotel - it was so noisy, and started at 5am!! Perhaps sound proofing the windows may help?
very friendly and helpfull staff and good location for city centre
proximity to the centre Cold room and lack of warm bedding
It's proximity to the train station and shopping in Bristol. Also the staff are very friendly and helpful. No complaints.
availability of food is very poor and breakfast is miserable.
The choice between two beds, one with a hard, one with a soft mattrass. It would have been nice to have some personal service during breakfast for the eggs, tea etc.
Quite impressed with the facilities at this hotel although we only stayed one night Unfortunately they had left our window open and no heating on so took a while to heat up
The location of this hotel was ideal for what we visited Bristol for.
Its very comfortable and clean It was difficult to find the hotel which was sited well off the city centre. Clearer road directions will help.
Staff very helpful Quality of breakfast was average - synthetic cheap juices, poor quality coffee , no option of hot food
Easy to get to. Excellent Breakfast Lift was out of action for most of Sunday and still out of action when we departed on Monday - for cleaning it was claimed.
It had a comfortable room and was close to where I needed to be in the morning (UWE). It was also close to the station. It's a shame there isn't a restaurant, even for simple dishes for people arriving late. It's not always nice to go to the pub on your own, although the pub opposite was very nice and not at all threatening. Would have been good to have an iron in the room. A small gym area would be perfect!
Expected standard- delivered Tea/Coffee machines were not working correctly and the toaster was set too high- burnt my toast. Staff seemed a bit hapless.
Great stay / many thanks
It a nice hotel.
A very comfortable room with a lovely shower. Breakfast was also of a very high standard. I didn't like some people being allowed to eat breakfast while wearing their pyjamas, I felt they should have been told to dress.
Quick check in / out Lack of staff presence Poor quality breakfast Overcrowded at breakfast time
Clean, modern, comfortable, excellent breakfasts, everything you could want for a simple hotel stay. Hotel got a little noisy at night - guests yellling at 4.15 am
The staff were fantastic and really helpful and nice. The overall atmosphere and decor in the public areas (lounge area and dining room) was also interesting, eccentric, a bit quirky etc. but worked really well. Breakfast was good - with an interesting range of options. My single 'executive' room was a bit small and soulless- clean and functional without being in any way stylish
How helpful they were in accommodating an additional bed for our daughter in the room Nothing it was all great.
Very friendly staff.
Friendly staff, good breakfast Small room
location,parking secure late cleaning of room
Friendly welcome. Nicely appointed. Good location Stuffy - ventilation poor. Bed a bit uncomfortable. Single room compact! Also garage was full.
Staff was very helpful Room size, very small
Great location, excellant restaurant & pleasant staff
The hotel was in an excellent location and the public areas were attractive and modern. The restaurant was excellent. Service was good but unobtrusive. Fruit in the room was a nice touch as was the fresh coffee. The room was clean but pretty small with very little storage for clothes - a six inch wide wardrobe not really deep enough for a hanger. Despite the cool weather the room was very hot - something other guests remarked on too. This was not helped by the significant heat being given off by the mini bar. Please take this out. In a 'boutique' hotel I would expect just to call room service.
nothing. The fact that our room was almost in the bar and we heard the loud music from a party there tll 1am. I can't believe they could offer that as a hotel room to paying customers.
Warm, adequate, full English breakfast good, Freeview tv picture quality good. No bath provided despite requesting one in the booking and phoning the hotel the day before arriving. En-suite bathroom provided with shower. General decor could do with a coat of paint.
The breakfast. The cleanliness of the toilet.
The room was small for a couple but ok. The staff was friendly. No elevator!! We got a room on the third floor and almost died carrying 2 heavy suitcases (after shopping in London) up the narrow and steep staircases.
Advertised as 3 star. Was a 3 star guest house, not 3 star hotel.
Dinner at the Clifton was very good Room was small, decor, particularly bathroom, was very tired. Room was very cold. Also could not get into car part as it was full and had to drive around for 30 minutes looking for a parking space!
Friendliness of staff, cleanliness of the room, and the real tea and coffee was an unexpected bonus (tho I think some people might not agree, sadly). The open-air restaurant/bar next door (with excellent staff) was an added bonus, and very useful.
Quality of the breakfast - and the very slick wiatress service - would put a lot of hotels to shame. Paid car parking ( £7 a night ).
The service offered by Reception and Dining Room staff I felt that the Hotel would benefit from decorating
The hotel is in need of modernisation but the rooms are clean and comfortable, the staff are helpful and the breakfast is pretty good. I was only stopping overnight for an event in the city so this is all i needed from a hotel and at the price i wouldn't have expected any more. If you want pristine surroundings and contemporary furniture then pay the premium for one of the nationals. If like me you aren't bothered by asthetics and just want a cheap room ..this will do you fine.
Breakfast was good. Location was very good. No wireless internet