Nothing The room were dated, they smelled bad, very dirty, many broken appliances (including the door). Window would not open. Shower was filthy. Very low standards.
Front desk staff were friendly The bed linens had hairs on them.
Location Room cleanliness very poor. I was also assigned smoking room without being asked
The only good thing to say about the hotel was its proximity to family and shopping. 1. The staff are rude 2. The rooms were filthy past check in. Ie. Dirt on the bathroom floor, debris on the carpets, light. bulbs burnt out, poor water presure from the shower head, excessive wait for hot water (approx 5 min) 3. Staff organization is appalling ie. 2 of the couples ahead of us had their reservations lost This was the 3rd time ive had reservations at this hotel in the past 2 years, giving them a chance to fix their act. Sadly it has only gotten worse. All in all I will never recomend anyone to stay here nor will I or my family.
Rooms were nice, I believe they had been recently remodeled. They had completely demolished the enclosed courtyard, they had heady equipment jack hammers, welders, painters going from (09:00 AM until 5:00 dust everywhere, with the enclosed roof the sell of diesel was sickening. This was my daughters wedding. we had 11 rooms reserved, and we had not idea that a remodel of this nature was underway. It had been booked a year a head of time. Completely mishandled by the ownership and the Hilton Brand.
It was beautiful and my stay was amazing. There is not one thing I did not like.
Breakfast Cleanliness. Dark musty rooms. TV did not work.
The rooms were small the shower leaked all night we told maintenance and they never came to fix it we heard it all night long. The woman serving breakfast was absolutely horrible and rude. The rooms smelled bad. Way to much money for this room.
Rooms where clean, new and tidy. Comfortable. Breakfast was a complete mess. Too crowded, not enough food and space available at any given time, specially close to the end time, when everybody was down at the same time.
convenient and easy to get to and from
The hotel is only about 15 mins from Disneyland. The room was clean and equipped with all a family with small kids would need (bath tub, fridge, hair dryer, etc.). The breakfast and facilities were great too.
No follow up on my reservation.
We had a mixed experience with the hotel. First we were given a room that was facing the outside and it was smelling real bad (all rooms are supposed to be non-smoking). Later, on repeated requests we got a nicer room. The breakfast was good. Just 6 miles from Disney and the parking is free. Overall not bad for the price. Non smoking policy is not been enforced strictly. I did not expect this from a Marriott chain. I saw people smoking in the corridors.
there for work smell of room- moldy
Easy check-in, nice room, good price, good breakfast, friendly staff.
I liked the convenience of this being close to the freeway and major street but not set right on the busy street. It's set back just enough to be peaceful. Courteous staff. Paint peeling on the bathroom ceiling made the place look not as nice as it should be.
Nice quiet location - close to Cal State Fullerton - good breakfast- friendly staff Breakfast area crowded, Room a little small
The way the lobby looked was nice. My boyfriend and I came to the Hilton in Anaheim and stayed for two nights to celebrate his birthday. We have stayed at many hotels around this area because we like to go to Disneyland, and this was by far the WORST hotel I have stayed at, Mediocre looking room, lazy house keepers and horrible service. Also had to keep the a/c running at 65 degrees because if we didn't, our "non-smoking" room will begin to smell like cigarettes. Maybe it was the room next to us that smoked cigs in their room but it was very strong in ours. Upon entering the room, the tv wasn't working, had to call the front desk to send someone up to fix it, said he'd be there in 10-15 min...he shows up almost two hours later. It would've been nice to know he'd be there in 2 hours NOT 15 min. The next morning we leave our room go to breakfast at 7 am expecting that our room will be stocked with new towels and have our bed made...we come back at 4 pm and our room has NOT been replenished no one has came in to clean anything! I call the front desk and he tells me house keeping will be there in 10-15min. 20 min later nothing...I call back and tell them that I just need some towels and finally after waiting 45 min and calling twice I got my 2 towels. The showers were terrible. For starters the shower curtain kept wanting to stick to my legs and I had to place the curtain outside of the tub to prevent that, causing water to spill on the floor but at that point I was already annoyed by this curtain! Then the water took forever to warm up, and it was either SCORCHING HOT or ICE COLD for water temperature. Overall my stay was just very very disappointing. I was expecting more from a Hilton and my boyfriend wasn't happy with it either. I have never been so pissed off to the point where I'd want to write a review like this but this place is really NOT worth the amount of money you'd have to spend. (Btw they try to charge you $5 for a ride to the park when you could just walk right across the street to the Disney shuttles for free lol). I feel that I must emphasize that this place doesn't care about its guests, they just want your money. I'll come back to Anaheim and its other wonderful hotels, but I definitely won't be staying here.
Main lobby is nice, toiletries were great quality Front desk staff member was short and rude. Outdated rooms that need a lot of touching up.
Facilities & ambiance were excellent. Staff was friendly. The pool was overcrowded, so an extra pool would be nice.
the place was clean and very well taken care of. good location. nice rooms, except for (see what i didn't like) i was woken up at 9:00a.m. by some sort of knocking maybe caused by expanding joints or metal or possibly construction occuring in an adjacent rooom. i was in the quient wing so the knocking made it more irritating. it went on from 9:00a.m. for at least two hours. i had arrived early that morning like 1:00a.m. and hope to sleep to about 11:00a.m. but with the knocking that wasn't happening. i had to get up and get ready and leave to avoid the annoyance all together. there are many factors/expectation one has when staying at a hotel. with this particular stay i was hoping for a long and good night's sleep. the hotel failed in that respect. that was the most important aspect of that stay given my arrival time and need of a solid rest before a long drive home. disappointing!
Clean very well maintained lobby/bar/restaurant. Staff was friendly and helpful. Bedding was clean and cozy. Location was good. Shower was horrible. The water was either hot hot or cold cold. U could not get warm water no matter what time of day (morning, late morning or late at night). The ceiling in the shower had peeling paint and drywall (leaving a hole in the ceiling) Room was in need of some updating. Restaurant was way over priced. $16 a day for parking
I've stayed at this Hilton before and everything was fine but this time was a disaster. When my boyfriend and I arrived we went to our room to find out we were given a wheel chair accessible room because there was a large convention going on in the hotel and when I called the first time to switch rooms I was met with no solution and no option of switching to a standard king room and was told that I had specifically requested this type of room. So I then went into my emails to check if perhaps I had made a mistake while booking and it was obvious to me that this was there mistake. I then called the front desk again and they then gave me the option of switching to a room with two queen bed which we ended up doing. When we arrived in our next room, with the two queen beds, we turn the lights on in the bathroom there is a HUGE bug on the floor looking like a mix between a cockroach and a grasshopper. I then called the front desk again to tell them what was going on and they said it was normal and they could send someone up to kill the bug...!!!!!! Like what??? So unprofessional. I asked to switch rooms and they said they had nothing available do to a large convention so there we were left in this room which had more than one bug inside. So discusting. On the second night of our four night stay I called again and spoke with a very nice women at the front desk and was able to switch to a standard king room. Overall the staff is so unprofessional, the rooms have bugs and I honestly will never stay here again souly based on the lack of customer service.
The front desk staff went above and beyond. I was very impressed with the high level of customer service they uphold. Our room was spotless, the bed was comfortable and we had a great view of Disneyland. Could not hear any sound through the walls, the room was quiet. Check in was quick and easy. Elevators from the parking garage take you directly into the hotel right by the front desk and room elevators.
Express checkout was available, but you had to fill out a card with your room number and email, so they could send you the final bill. I have yet to receive mine. I left a message and they haven't followed up. Trip ended 11 days ago. I was overcharged for car parking. They should have charged me for only one day, but was charged for four days. Car pooled with friends, they stayed over one day and got their own room the following day.
Very helpful and friendly staff, specially Mike from security or lost and found. He went above and beyond to help me. so He deserves a very nice paycheck rise. THANK YOU.
The room was standard but quite clean. It was evident that the room I was staying in had been recently updated, which was nice. This may seem like a small thing but the towels were amazing! Housecleaning staff was great. The concierge was awesome. I was staying at the Marriott across the street for a few days and had to extend my stay so I moved over to the Hilton. The check in took forever. There were 12 people in line when I got there and 1 person working registration. When I left Marriott there were 6 people checking in customers. A manager walked up to check in a pilot, looked at the line of others waiting to be checked in and just walked away when she was finished. When it was my turn to check in my room wasn't ready and the woman checking me in was incredibly rude, for no reason. I left to get something to eat and when I returned a few hours later to get my room keys the next woman at the check in desk rudely told me I was already checked in and reprimanded me for not getting my keys the first time. Quite unpleasant and have no idea why. In contrast, everyone at Marriott was incredibly nice and helpful.
AC didn't work in first room. Bathroom size too small vs rest of the room (we had a suite).
The only pros to this location are the location and the beds. I have never received such poor customer service at a 4 star hotel. My husband and I called around noon day of our reservation to confirm that we wouldn't lose our room and were reserved for a king size bed, we provided our confirmation # and were reassured that our 7pm estimated arrival wouldn't affect anything. Turns out that was a miscommunication. After being placed in a double room directly across from the elevators, we returned to the front desk to rectify the situation. The employee whom helped us was completely lacking in compassion, barely looked at us, and treated us as if our requests were a bother to her. After being told they were fully booked, we then asked that we at least be placed in a quieter area. The 2nd room was directly across from the ice machine and had a rattling AC vent. We then returned down to the front desk, because if you try to call your phone call goes unanswered, and asked to speak to a manager in order to explain our frustrations. He also was not accommodating and treated us unkindly, in fact he harshly told us that that is "what we get" for booking through a third party site. Finally after his departure, the poor employee whom received us that 3rd time, expressed her surprise that he didn't help us and chose to rectify the situation herself placing us in another king size bed room at the end of a hallway. (She had noticed the amount of times we had returned to the front desk). There is no excuse for the miscommunication and levels of customer service we received from this establishment.
size of room / suite building was a little dated - room need re vamping
The room was spacious and the included breakfast was better than your typical free motel continental breakfast. The room had a strange smell but once we turned off the fan it was fine.
ease of check in sound of TVs in common area (breakfast), there was an echo.
This guest did not leave comments about this hotel.
Broken lock, staff did not seem to want to replace it as they were soon to replace the doors. However, we couldn't close the door with out considerable trouble so we insisted on lock replacement.
Party up stairs till 2 AM
Wonderful rooms great breakfast and quiet location
Great breakfast choices Pool was cold
Size & quality of rooms. Just location was a little out of the way.
We were given a room across from a remodele and it was very noisy in the pm when we checked in and they started at 8 the next morning.
The staff was overly friendly - literally the most positive and sweet people ever. The tooms were clean, overall nice, and perfectly functional. Such a great price for Anaheim too! I'll definitely go back there when I need a room in the area next! Really nothing to complain about. If I HAD to make a suggestion I would say the red paint color wasn't the most attractive? Lol. But really, no complaints on my need whatsoever!
Everyone was so nice. Very clean.
clean, spacious, nice beds, nice couch, good AC control, continental breakfast was limited and really crowded.
I like buffet breakfast and the people who prepare those foods are joyful, helpful, and very friendly. I like the smooth check-in too from friendly front-desk staff. The bathroom door lock is broken.
The staff other than the front desk was wonderful. Very helpful and accommodating... the front desk staff was horrible. They didn't have our "paid" rooms, argued with us about what we had actually paid for even though we had our confirmation with the actual room description. None accommodating and down out rude.
Location. Not bad for the price. Good breakfast. Friendly staff
Room was excellent, staff was so nice and there is a restaurant right next door
Bed was comfy
Breakfast My confirmation said 2 queens and a sofa. We got a cramped 2 queens and no sofa. Desk person said their copy said only 2 queens. She was not helpful. Our room was next to a residential area with loud playing teens. At one point they tossed rocks at our window on an upper floor.
Close to Disneyland, just a few exits away. Front desk clerk are horrible and rude. Refuse to give us the room we paid for in full on the Internet. Even though it showed our description of the room we reserved they still tried to put us in a smaller room because they said our confirmation was wrong or incorrect on behalf of the third party. We will never be here again, it ruined our entire vacation.
Cocktail reception, breakfast buffet (both included in room rate) Climate control is NOT of one's control. Their system is absurd, and is set to fit their predetermined guidelines for heating or cooling to turn on or off. Thus, at times, you must endure sweltering and stuffy stays within the room.
The made to order breakfast is outstanding and sure beats the hotels that offer the basic breakfast items. The Happy Hour foods are very basic and mostly unhealthy.
Great breakfast, big room and a nice indoor pool (great in the wintertime) Nope
Friendly staff One end oh the hotel is next to an all night recycling center, the other end is next door to a night club that cetainly exceeds the legal decibal level. Those are your choices.
The Full Service Breakfast & the Nightly Manager's Special were an enjoyable experience. Our room was very clean & the beds were very comfortable.
Bed was comfortable Had to pay $10 a day to park and they didn'thave enough parking spots. The ACTUAL didn't cool the room. The complimentary breakfast was crowded ,place was dirty and the food was awful. Asking help with direction was pitiful
Crazy close to Disneyland, the staff was really nice and breakfast was fantastic. Had to pay 10$ a night for parking extra which was a surprise.
We stayed at this hotel while in town for Disneyland's Half Marathon Weekend. Overall, great value for the money, clean, and proximity to Disney Parks was especially convenient. The A/C unit is a bit loud, which makes it hard to sleep or hear your tv.
I liked the continental breakfast. It had a wide variety but they were constantly running out of things so go before 8. The parking was a nightmare.we ended up parking at a nearby hotel one of the nights.
Walking distance to enter the park via the Grand Californian Hotel and Downtown Disney. Good, basic hotel room to stay in close to the parks. Checked in at 11pm, walked all the way to the room with a tired wife and tired 4 year old. Room key did not work. Walked all the way back and the staff did not apologize at all. Just made a new key and said "you should be good." Small but infuriating detail. Breakfast time is a zoo.
Room was clean Separate shower and sink area a plus Included breakfast was awesome.
The location was fantastic as it's across the street to Disneyland California Adventure. The rooms have been maintained well or have been remodeled recently and include a decent sized mini-fridge. Free continental breakfast was nice to have. Parking was easy. Hot tea b and pool were nice and had a great view of nightly Disney fireworks. Overall it was a good value. The beds were substandard. They were like sleeping on a trampoline. The pillows were so thick and dense they were uncomfortable. But the comforters were thin, not much thicker than sheets. The hotel was very busy, and so the breakfast was a disaster to access and they were out of half of the items early. The elevator was out of order so I had to carry my heavy bags to the third floor. You can hear people walk past your room or talking outside the room.
I really enjoyed my stay at this hotel, check in and out was super easy. Stuff was super friendly. Love the free breakfast, it really helps you save money if you have a full breakfast you can last until a early dinner. Only a few min walk to park... Carpet was a little outdated.
We arrived EARLY and they accommodated our early check in thanks to an empty room. The room itself was clean me organized. The sheets were fresh, the mattresses soft and supportive, but the bathroom was tiny and the rugs a little worn. We enjoyed the free breakfast, though the selection is rather limited. The staff was friendly and attentive, had answers for all my questions. Even the people staying alongside us were pleasant and non-disruptive. Having stayed in the other best western's around, this by far was the best experience. I honestly have no negative reviews.
Not too far from the parks, shuttle service was available right outside the front desk, multiple pools and hot tubs, gym facility if needed, included breakfast. All major key points that make me want to stay here again. Just a few little things that I didn't like. None are deal breakers nor did they make me want to ever come back. First of all, I have a dairy allergy and a lot of the breakfast options had dairy in them. The eggs and potatoes both had cheese in them and you couldn't exactly take the cheese out. It's 2016, dairy allergies are very common so you'd think they'd be a little more considerate. Second, we were there for four days and they only cleaned our room once. Then when they actually cleaned our room, they made the beds but then left all the pillows in a pile on one of the chairs and left one of the throw blankets bundled up and tucked into the night stand. Not sure why that was a thing but it happened. Lastly, and this is mostly me being knit picky, there are only soda and ice machines on the first and third floors. We stayed on the second floor unfortunately and it was a minor inconvenience to to have to walk all the way to the middle of the second floor then go down the stairs and back again just for ice. Not the biggest deal I just don't understand why it was designed that way.
The hotel is super close to Disneyland without ridiculous prices. Also, it has the convenience of a motel but the luxury of a hotel and is really clean with a nice breakfast each morning. There is rarely parking available on busy days and therefore I was told by staff to park in handicaps, red fire zones, and other places where I didn't feel was safe to park my car
Breakfast Price Location
Spacious and friendly
The location is great. Disneyland, several restaurants and a CVS are all within easy walking distance. The booking website listed "free continental breakfast" as an amenity. It is not free. The hotel charges for breakfast and daily parking. The "free" WiFi was terrible. The room also could have been cleaner; there was still a sock on the floor from a previous occupant.
very convenient location to convention center room décor is dated, pillows were lumpy/old, breakfast buffet was not good. price for value was high for expensive tradeshow hotel rate
I liked that it was clean and the room was pretty nice. It was everything I was hoping for. I had never heard of the this hotel before but it was within walking distance to the Anaheim Convention center and alot cheaper than the Hilton. I was worried as to how it would look, or if it would be clean enough, or worth the money I was paying. But all my fears were put to rest and I enjoyed my stay. I didn't like having to pay for parking at a Hotel I was already paying for but it was par for the course, with all hotels in the area charging similar fees. So no biggie I guess.
The hotel was very close to Disneyland Resort and I was able to walk right over to the park, so that was extremely convenient. The price was comparable with other hotels in the area. Staff was very friendly at check in. Parking was not included in the cost of the stay, which at a comparable hotel in the area, it is complimentary. They also charge for their shuttle to the park, where it is complimentary for some nearby hotels. Also, no included breakfast.
Restaurant Quietness Proximity to the park No free breakfast 14 dollar per day parking charge
Good price for location and proximity to park. Super hot in the hallways.... Room AC worked fine but the hallways need AC.
Location is awesome Moved to 3 rooms. All AC vents had mold
Price Front desk interaction was very uncomfortable
Location is excellent Wi if on worked for few hours out of my 3 day stay. It was reported on several occasions to no avail.
Disgusting dirty carpets, dirty sink, very uncomfortable bed, shower head not working. Very unfriendly staff. I travel for business every week sometimes to 2 different locations in one week. This by far was the dirtiest hotel with the most uncomfortable bed and the most disgusting bathroom and dirtiest carpet I have ever stayed in. Do not stay here Everything
Nicely updated. Having a k-cup coffee maker was nice Front desk was friendly and quick Would have been better if the room had a mini fridge. Maids started vaccumming the hallways at 730-800 every morning not a nice way to wake up. No free breakfast.
Our whole family agreed that the breakfast was the best we have had away from home .... I personally liked the little store in the hotel and the room set up Parking!!!!!!!! And the fact that we had to take two different elevators to get to different parts of the hotel
I spended 5 days and I had a great time. Good breakfast, nice lobby, good size rooms, good for family of 6, two queens and a sofabed. I would come back. During my stay they were fixing some of the halls walls and it looked like a mess but I understand that when they finish It's going to be nice and clean.
It is a very clean and friendly hotel. I would stay again I didn't like that I couldn't watch the angels game. They only have a few channels you can watch from. They need more options to choose from.
The location was perfect--around the corner from Disneyland. The room was upgraded to a suite, which gave our family of 4 (2 older adults, 1 young adult and 1 teenager) more room to move around in, during the very little time we spent in the room. Microwave, coffee maker, and refrigerator were a plus. Accommodations were basic, breakfast was free but not tasty, and we didn't like the pitch for attending a time share talk.
Everything was perfect. I'm a person that has a complaint for everything They didn't have a shuttle to Disneyland
Walking distance to Disneyland unless you have small children. Hotel and breakfast were great. Upon check in, only one person at desk and not a big variety of TV stations available, Otherwise it was fine.
We really enjoyed the kitchen. With a family of 7 and vacationing for 7 days, it helped in our overall costs. It would be nice to have a DVD player hooked up to at least one of the tvs.
I liked that it was close enough to walk to the parks. The staff was very friendly. Hotel was clean The bed was hard very hard! Hard to sleep on . I could hear kids all night running above my room, very loud, the old time air conditioner on the floor was so loud when it came on It would wake us all up! Only one area to get ready in the morning which is in the bathroom , daunting with girls. When we first arrived there were picketers out front, and were there every morning. I asked hotel staff about it and they seemed ok with it. if these things were updated the hotel would be great!
Washing machines in 3rd and 4th floors Location is not to far to drive and not to close to walk to and from Disneyland ,shuttle is expensive 3$ per person per trip
Bed didn't have a comforter,also it was very hard.
Great hotel, cleanliness was great, staff were extra nice, for a big hotel close to Disneyland it was not overly crowded Hotel has no shuttle to Disneyland, this is probably the only one downside
Location. Quality not inpar with other Sheraton hotels
Location was great. The shower could use some updates.
Room was spacious and clean, pool area was great with a bar where you could purchase drinks and snacks. Small balcony over looking the palm treed pool area was nice in the evening The hotel is an easy walk from the Disney parks, downtown entertainment and the Anaheim Convention Center.
Location to Disneyland. The A/C did not work in the room, as soon as we walked in the hotel room there was a strong weird smell. We had to leave the sliding door open to vent out the smell. Not to mention the ants roaming freely in the room. I also noticed a flaw in security, as in I cannot recall seeing any on the premises. One is able to walk through the hotel like nothing, I did not feel safe at this hotel.
Very convenient to Disneyland. Clean, comfortable hotel, felt safe there. The cooling/heating system can only do either air conditioning or heating. I was cold and had to get a space heater to heat the room.
Pool Bed was uncomfortable. The hook behind the door was broken, the water sprinkler in the room look broken. Very basic hotel. WiFi didn't work. Then I was almost charged for it after I had been talking to staff about not being able to get it to work. Cable wasn't great. There is a store that sells food. We ordered a bagel and it was hard.
We liked everything from parking, check in, room and the distance from Disneyland. A/C didnt work and mini fridge didnt work. My sushi was ruined and my bottled water was hot. The room was hot but we were so exhausted from 12 hrs of walking that we slept. A bit disappointed for almost $400 for 2 nights.
Close to Disneyland The in house restaurant has aweful service. I went when there were less than 10 customers and never had water or even saw our waiter. Other tables were requesting their waiter. Not a good experience. I wont stay here again.
We had a great stay! We had the same maid each morning that greated us in the hallways. Construction was going on next door but never heard anything because it was on the side with a view and that was the opposite side than us. Starbucks in the lobby! The only bad thing was the outlets in the room were spotty. You had to wiggle it just right to get to work and one morning I woke and my phone was dead, so missed an hour at the park because of it. We also had a ding in my new car's fender the first night there, inconsiderate driver. Might be worth valet parking. But not hotels fault. Just wish I knew who did it. Other than that everything was very nice!
The hotel staff was very friendly and helpful. I was able to check in early when they had my room ready! The room itself was better than I expected. Room had a flat screen tv, awesome A/C unit, fridge, microwave and decent amount of channels.very good continental breakfast Parking is very tight, not a fan of down pillows, but they felt nice initially. Continental breakfast was dismantled early while I was still trying to acquire breakfast
The staff was really friendly and attentive. The rooms were clean and well stocked. Breakfast was also good. We paid a lot of extra money for parking fees for 2 days and had to pay an extra $5 a person for a shuttle pass to Disneyland so we just took my car and paid $17 at the disneyland parking instead of paying $30 for a pass to take us from the hotel to disneyland (we had 6 people with us). When we came back all the parking was full and the only spaces that were available were taken up by stupid people that don't know how to park. The spaces are narrow and the driveway is narrow. Not fun spending 30 minutes (after being exhausted from Disneyland) to finally squeeze into a parking only to find your car scratched the next day.
Very kind and patient front desk gentleman named Dereck. the housekkeeping maids refused to clean our room after 3pm claiming that she already clocked out for the day and I had to ask front desk for service.
I enjoyed that the staff was very informative on the location and could answer any questions we had. as well as the size of our whirlpool tub being big enough to relax in. the fact that they had construction going on (8:30 am- 5:30)and that parking was very limited due to the trucks taking up space in the lot.
Location is close to freeways and airport The room had an odor. However was generally clean
It had a refrigerator and microwave in the room. close to Disney and Knots. The fact that we got pulled over driving out of there and the cop telling us it was not the best place to stay and checked to see if our car was stolen.
The htl wifi hve to be reset most of the time. We hve to call d reception to reset d wifi. The room is clean but d only thing abt my htl rm during my stay is dat it smell of urine. My fren will stand far away everytime I open my room door. Lucky I was there only at nite n was away in d day. But pls can u do sumthing wz d smell. D smell stick on my luggage wen I rtn hme. I do hope to rtn to yr htl nxt time. N also if can hve more choices n diff menu everyday for d breakfast.
I like the rooms they were spacious and nice. Though the furniture was a little run down beds were very comfortable. I had to pay for parking 14$ a day!
The hotel had Princess Corrine come in to tell stories and do face paint for kids. It was nice for our kids to interact with her after a long day at Disneyland. The free shuttle is nice and accommodating, but make sure you get in line 10 minutes before the shuttle arrives to guarantee a spot on the shuttle. The hotel is a bit worn down and outdated. The customer service is average at best. The staff does not go out of their way to make your stay any better, but if you need something, they will try to put on a smile and at least acknowledge your request. The rooms are a little on the small side and feel dingy. Our headboards were worn out and flaking, the ac only has one setting (on or off), and the bed springs squeak a lot from years of use. Parking is $14/night and the breakfast does not offer complimentary breakfast with your stay. Next time, we will pay a little more to stay at a different hotel closer to Disneyland.
The carpet in the garden tower is filthy.
I liked the free shuttle. That was great. Bathroom was small, cracked sink, it took forever to get hot water in shower. Called ahead for early check in. Rooms were not ready until after 5 which is well after suggested check in time. I'm still mad about that.
The hotel was perfect... check in was fast... the beds and pillows were amazingly comfortable.. the rooms were very clean... my husband and I stayed behind while my mother and daughter went back to Disneyland and the shuttle took them and picked them up right at midnight... I am very satisfied with our stay... the hotel is only a block north of the park at a super close and great location!
At no point during my reservation process was there any indication parking was an additional fee. I looked on the hotel's website, my confirmation, etc. and did not find anything indicating I would be charged a parking fee in addition to my room rate. Room was extremely outdated. Bathroom was the size of a small closet. Room felt muggy regardless of the temperature. Room refrigerator did not work well. During check-in, front desk staff was extremely kind and friendly. Can't say the same during check out. The man at the desk seemed inconvenienced he had to help us. Restraunt staff told us they could not accommodate the size of our large extended family as one group for dinner (there were about 10 of us) because they didn't have room in their EMPTY restaurant, but could accommodate by seating us at separate tables. Our initial waiter was rude and wouldn't wait for all of our group to be ready before he started taking orders, so half of our group got their food and was done eating before the other half got their food. Breakfast trips to the restaurant were fine as breakfast is offered buffet style. Overall, if I ended up at this hotel again, it wouldn't be the end of the world. However, I honestly wouldn't go out of my way to stay at this hotel again. I feel there are better values for less money in some of the surrounding area hotels.
Loved it! Very clean, staff friendly and close to Disneyland!!
The staff was super friendly and helpful. The description and details about the facility were inaccurate. The room was run down and in need of renovation. I would never stay here again.
They had excellent staff and building was very clean inside The price of the restaurant inside was too pricey for a family
The shuttle to disneyland was convenient although I was disappointed to be charged extra for parking in the hotel lot. Toilet overflowed in the middle of the night on our first night there. Water was running out into the hall. The staff was helpful about getting us a new room, but they did not offer any additional compensation for the inconvenience.
The rooms are spacious, clean and comfortable. It amazing to have a free shuttle to take you and pick you up from Disneyland and is only a couple minutes away! That breakfast was included in our stay and was kind of pricey for a family of 4.
Close to disneyland Room smells
Clean, reasonably priced, and a short 0.70 mile walk to Disneyland property and several restaurant options. Front desk, maintenance, and housekeeping staff are all very friendly. Free continental breakfast is nothing to write home about, but it is definitely a bonus to hold one over until lunch time at the theme parks. I have stayed here 3 years in a row and plan on returning for future stays. Can't complain about anything other than to forewarn others to not click on any links to the Knights Inn in Anaheim- was unpleasantly surprised to see I was charged a 1 night no-show fee even though I never completed a room reservation transaction with them...another reason to stick with Super 8 on Katella!
Location was good. Ants in the room. Stain on the bed. Dirty carpet. A/c too noisy. Mixed up my check in for someone else.
There was trouble finding a parking spot since we arrived late in the evening. Bathroom was small and floor needed to be better cleaned. A/C was hard to adjust
Bed was very comfortable. Staff was very helpful and friendly. Clean room, excellent value, but was charged differently than quoted by about 45 dollars. The walk to Disneyland is a hike, especially late at night after a long day. The breakfast was gone by 7:45am. Power went out and they didn't offer to move us, just took forever to fix it. Blackout curtains don't close all the way - light comes in the room all night and in the morning. We had a ground floor room - the noise from upstairs was unbearably loud - worst part of the trip. Was offered no receipt or explanation of charges.
Close-ish to Disneyland Breakfast Held bags before room was ready and after checkout Shower did not get hot, tub kept plugging Thin walls Loud parking garage next door Sketchy area late when Disney closes, around a dark corner, bus stops, alleys Not as green as claimed. Continually changed out towels even when left hanging.
It is a comfortable and non-expensive hotel, near to disneyland, where you can get walking. We even got wet on a ride on Disneyland and we return to the hotel to change our clothes and then we return, all walking. I think they need to set up some tables where you could have your breakfast. We had to have our breakfast on our room.
Good value for money. Clean, friendly.
Location, location, location East car rental drop, airport shuttle , right close to LAC, Dennies right next door. Staff were perfect.
not bad for the price
The staff were very helpful and friendly. The kids enjoyed the pool and the cleaning staff was very good. The location was excellent! Overall a great place to be in Anaheim.
clean, close to disneyland and good price.
I like how its conveniently located next to Disneyland, it's not a far walk to and from the park. The breakfast room is nice too, it comes with the room and you can make your own waffles. The only 2 I didn't like is the internet has bad connection, it takes forever to load a video. And the TV doesn't have a port to put in your chrome cast devices in it.
We celebrated our 40th wedding in July of 2005 with 38 of our family & friends from around the country--our annv date is 8/15/65 but because of conflicts we had it in July--this is our 45th and we celebrate in Oct because of a wedding in Laguana Beach where we stayed in a sister hotel. The traffic is noise is constant
A Very Pleasant Stay . A Good Restaurant . Very Pleasant and helpful Staff.
The restaurant was very good and very inexpensive. The bed was comfortable and the large, flat screen TV was quite nice. The staff was exceptionally friendly and helpful. I believe that my only complaint would be that the (complimentary!) wireless internet signal was a bit spotty. There were a number of times that I was either unable to get a signal or it was so slow that it was unusable.
Loved: The pool/hot tub (open 24 hrs), the restaurant K'ya is delicious, the lobby is very nice, the hotel staff were pleasant, there are 2 shuttles that go to Disneyland, our beds were very comfy, overall I feel it was a good value. Hated: The size of the bathroom, they charge $10/day for parking, it's a little too far to walk to the Disneyland entrance, the room was not decorated and looked like it needed to be remodeled (in their defense I think they are in the middle of remodeling but hadn't gotten to the 5th floor yet).
Location is walking distance to Disneyland. Advertised 24 hour pool was closed without notice on website during our stay. Because this was the main reason I stayed here over other nearby places, I requested a voucher for breakfast, which I was given and appreciated. I was then scolded by staff for taking the wrong, hot breakfast and told that i was only entitled to bread and fruit.
Rate was reasonable, terrific pool, bar and free computer facilities. Walking distance to disney land.
The location was idea and the staff could not be more helpful. A great place to stay and I would highly recommend.
I thought the lobby and the hotel restaurant were fabulous! The restaurant had a wide variety of food all $10 and under. The quality of the food was amazing, aned room service was very affordable. This along with the price of the room made the whole trip a treat! The pool looks very inviting though we didn't have time to enjoy. Our room's air conditioner was a little old and loud, but it did nto disturb us enough to complain.