The room was exactly as described. The breakfast, while not included in our room rate, was excellent. We had requested a children's bed and it was waiting in the room for us with a small activity book for our daughter and some children's toiletries. Finally, we were in Erfurt during some unseasonably warm weather, so we were very pleased that the hotel had air conditioning!
spaciousness of hotel, calm and relaxing atmosphere, wonderful breakfast!
5-star hotel but still friendly and relaxed, great restaurant and bar
the location was not central but great with wonderful views. the staff were very friendly and helpful with tourist information.
great location; superb facilities
Breakfast was excellent. Dinner was not cheap, but quite good. Nice decoration and good location. Not very easy to find.
comfortable bed, excellent service
very attentive staff who handled every request efficiently and in friendly manner.
Exellent brekfast, the best we have ever had ! Fantastic dinner, very serviceminded and plesent staff. A very nice hotell, with alot of confort, space, lighten and with a very good site in the city. The lift capacitiy should be better.
space, style, location, breakfast spa was not functional
Pleasant staff Room too small
good facilities. It was a little difficult to find the hotel due to road closures.
The friendly personal
Rooms were a little basic in decor etc
Nice place for a Business trip. Near Old town and good restaurants.
Room-size and bath Toilette was not sperate
Price on offer to low
Not much... the hotel is fairly old and there are better choices in town, more central, nicer and for the same amount of money
The Location is so good yes
The rooms are not big but but efficient and the shower was hilarious with the glass window. The breakfast room was to small for the amount of people. So we had to sit with other guests at table. Also make sure when somebody leave, clean up the table for new guests.
Very helpful personnel, interesting surroundings, close to the shops and the Center of the City. Pleasant rooms. Calm and quiet.
Excellent location, friendly staff with great sense of humour, very versatile breakfast.
Clean and spacious rooms, nice abundant breakfast, receptionists kind and helpful.
The breakfast buffet was amazing, including help-yourself sekt and a waffle-iron to make waffles, as well as everything else you would expect in abundance. The room was comfortable and the staff were friendly. We had a quiet room looking into the courtyard as requested. We would happily stay there again.
on site parking very near heart of the old town. good english speaking restaurant doing local food next door.
Convenience to old section of Dresden, excellent breakfast room, pleasant ambience.
Very good service breakfast very good
I really appreciated their flexible services when my child was ill suddenly.
Front person were all excellent. It is a little bit difficult to find a perking lot.
After taking a holiday across Europe once more, still the best hotel we have stayed in.
The hotel and the staff were very friendly. They spoke english and made us feel right at home. I would recommend this hotel to everyone.
Friendly staff remembers you from previous stays, and will seek to mold your stay to your needs.
Quiet, friendly, clean.
Friendly staff, spoke good English, excellent food, reasonably priced.
price noise from outside, smoke
the beds were comfortable and the room was nice and clean.
The comfort of the room
personal service, friendly staff
the staff were very helpful and friendly.
Cleanliness. The noise of the motorway and four lane interstate route nearby.
The hotel was a short 10 minute drive from city center. the location felt a bit more rural, though it wasn't really. staff was nice, outdoor cafe/bar was fun and relaxing. hairdryer and shampoo and soap in room for your use. great value for the money!
Very friendly staff! (Big) dog price: 7€/night. Very expensive (wifi) Internet access: 8€/hour!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Your staff were very attentive and provided us with any assistance we required, especially understanding our language. This was much appreciated. Only fault was that no facilities available in the room to have a tea or coffee.
We liked the location and the family that ran the hotel were nice. Walking distance to most things. Quiet and nice place.
Breakfast was good. Location was excellent. Small unlit step going into reception. My wife tripped and broke her hand because of that step. No hotel staff on site at that time (21:00).
Convenient for the city and its sights. Good free parking at the rear of the hotel. We arrived at 1630 and there was nobody there, only a otice to go to a cafe 50 meters down the road where we got the room key.
Lokation is very nice, from mainstation easy to access with Tram. Wireless Lan can be used only rooms face to the mainstreet (= something noisy) and breakfast room.
The room was big and had a balcony. Close to downtown. The information that we asked for an extra bed was not recongnized by the hotel. The information flow from the reservation should be checked. The lack of an elevator may be a problem.
Easy to find, parking on site, freindly staff, really good breakfast
Nice and big rooms. Good for familly visitors. Acceptable breakfast. A division of the old East German residental block turned to a hotel. May be interesting for German tourists but not for foreigners. Far away from city center. Parking space is quite limited. Staff can not speak English.
The rooms are larger than expected. Expected to not have English understood since we were staying in Eastern par4t of Germany and this is the norm. We were in Germany so we expect german to be spoken. I was supprised to find staff that understood and spoke some English.
Staff seemed freindly, although I couldn't understand them as they did not speak english and I did not speak german. The room was comfortable. Would have been nice to have tea making facilities in the room. The information pack in the hotel room was only written in german so I was unaware of their full facilities. Just having one english speaking member of staff on each shift would be very useful.
We arrived very late in the evening when probably we could not find any restaurant open in the city. They served us a very nice lunch at that late hour. Excellent quality food and service.
You really get the feeling to be back in DDR times, the hotel is situated in an old DDR appartment building.
Friendly staff. The Hotel was no more and no less than expected, although finding a lift with stops only every three floors (3rd, 6th and 9th, on a 10-floor building) was a stark reminder of the German Democratic Republic...
Room was very upscale for the money. Commercial center across the road. Strange construction of the building - elevator only goes to floors 3,6 and 9 - any floor in between is approached by foot. Not recommended for people with heavy baggage, elderly or disabled. Receptionist didn't speak English. Parking spaces were not marked clearly. Poor lighting in single room.
The Staff were very helpful in advising us places of interest and using the trams, which were very accessable to get us into town. No complaints
The hotel was suitable for my needs, general business. No
The room was quite big. The breakfast was good. Parking was underneath and we were not warned about which lift to take. We ended up in a nursing home with no way out! Not a great way to start. The htoel is quite a way from town though we did walk it twice and a tram is only 100m away. Some of the tv channels were not properly tuned and there were none of the normal english language channels that we expected.
very nice and clean hotel, staff OK, good restaurant
Asked for a non smoking room, when i arrived they made me pay money more for a non smoking room, not advised on this! told it depended on the request for the rooms.
This was a nice hotel situated not far from the railway station ( 2 stops)via the number 3 or 4 buses. The hotel provided a free visitors bus pass for the city during our stay. Reception staff were very helpful. As with most hotels in europe there were no english speaking channels on the TV. Only one soft pillow was provided on the beds. Could not read the restaurant menu as none of the menu was in english.
excellent value, very spacious room and breakfast. hotel a distance from centre however free tram rides available for duration of stay, taking 5 minutes to centre.
perfect location, excellent breakfast
Very clean. Nice breakfast. Good parking facilities nearby. A bit noisy from bus trafic. Boring area, however old city centre was only 10 minutes walk away so that was no big problem.
Room too hot. As no aircodition, you hav to open window wheach means a lot of noise from the railway station.
Ideal location to train when making a break in trip. Comfort and cleanliness of room. Late checkout (12 noon) was very useful.
Hotel management showed flexibility in rebooking stay.
Handy to central Erfurt and transport almost at the door. Friendly staff.
close to train station noisy outside
Good location, nice room and comfort, free day-ticket for bus, truck pre-paid several rooms for different familys, and when shecking out the bill was not seperatet for each rooms.
clean and comfortable room, nice hotel staff
Clean and close to Train station Noise from train station (train sound and announcements) can be heard from the room. Room very small, shower only, small disk,
The location is excellent in the heart of the city. The room was comfortable and breakfast was wonderful. I would like to stay there next time as well. No. the hotel was very nice.
free drink on arrival, and location of hotel reception not so easy to find
Its very good location in the Altstadt, and parking facilities. The hotel and its facilities were clean, and the employees helpful. The breakfast was somewhat pricey, the more so since we are used to a very light breakfast. That is why we had our breakfast in one of the nearby places.
The hotel staff was helpful, and the location was perfect for a city trip.
good location, nice room at reasonable price hotel parking was available, but not informed properly (I used other public parking)
Room with a view, excellent location, easy parking. Very clean and spacious rooms!
Location and price / service ratio.
Excellent location and ambience
Complimentary provisions in the room as I was busy with a conference.
Mercure is a very good mid-price chain. The room was good. The location was convenient to the many tourist attractions in the Altstadt. The underground parking garage is much too small. Cars had to be double parked on the ramp and in the small lot outside the hotel. This made many hotel guests unhappy and frustrated the hotel staff.
The room was very nice and very spacious. The towel warmer was a nice touch. Everything was extremely clean. A frig would have been a nice addition.
The hotel was central to the sights in Erfurt, the on-site car parking facility was excellent and a must in town which has such complex oneway traffic systems and pedestrian streets.
The Hotel Am Kaisersaal is well situated in the city for seeing all the historical sites, shopping, eating, relaxing, and near public transportation. I'd go back in a heart-beat.
Small but very cosy hotel, with extremely helpful staff
Great location, easy parking, overall a very good hotel. Have a very fine restaurant if you're looking for haute cuisine. Breakfast too expensive, otherwise would have got excellent for value too.
very freindly and helpful staff did not take breakfast, at €15 each it is to expensive,near station for 3 people it was €17.55.
Location to the city centre so my wife could go shoppong while I was in a business meeting. Not easy to find using a map only. The rental car GPS took us right to the front door, however the street is narrow and parking garage is tight to enter and exit.
A very comfortable hotel in a beautiful city.It is in a good location a short walk from the station and the city centre.The breakfast in the hotel is too expensive but there are plenty of good cafe's on Anger that offer breakfast for about 4 euros
professionalism and kindness of service staff; location close to pedestriasn zone downtown with parking garage
Helpful staff location - no public transport other than taxis
The staff is very friendly. We were even allowed to check in as soon as we arrived, which was quite some time before check-in time. From the hotel you easily reach a tram stop, which takes you to the city center. The breakfast buffet was very nice and of good quality. The shower does not seem very well-thought. There is a little wall, but no curtain to separate the shower from the rest of the bathroom. Also, we missed facilities to make some coffee and tea. Despite these minor points of criticism, the hotel was good value for money.
Being away from the city centre, I found it very quiet. The bed is comfortable & the car parking is very convenient
Every thing really. Especially the staffs are the most friendly and helpful I have ever met.
Hotel is Ok Room nice and very clean but strange smell ( Odour control?) Restuaurant moderate Price OK ( I ordered pork but meat was still partly frozen)
Friendly staff, quiet neighbourhood It's very ugly, it's not attractive in any sense, but maybe it's quite cheap compared to the other hotels. It's certainly not worth 4 stars.
The staff was friendly and helpful. Room was clean and practical with comfortable beds. Great breakfast and free wifi Internet in lobby. I don't care for hotels that don't provide free in-room wifi Internet in this day and age. Did not care for walk-in shower stall.
Nice environment Payed internet connection, I do not see the reason for requiring the money for this service. It could be for free nowadays.
very good service, quiet place far away to walk to city center
central location the room, the bathroom and the shower were all rather small and cramped with little space to move around. OK for somewhere to crash for the night - but not ideal for a longer stay.
I was given a comfortable and spacious room. It even had two doors, with a cute little ante room in between, which eliminated any noise coming from the hallway. Nice bathroom. The hotel staff were great. The breakfast was good. Ideally it would have nice to have free W-LAN in my room. I was however able to access my email by using the computer available for guests, which was located in the lobby.
Location and friendly staff. Not really.
Very good service in reception. Nice location. ....
Very good situation, one can visit the city center on foot.
Location is great, decent room, clean room, price is right, they have parking (must pay). Would definitely stay here again €11,00 for not so great continental breakfast, no refrigerator in room. Would stay here again
The location was wonderful and quiet, only 12 minutes out from the train station by bus. Staff was very nice although little english. restaurant food great. nice patio for afternoon/evening beer breakfast changed everyday. Bring your own shower soap :)
It is located in a really quiet and nice place. The staf is kind, the breakfast is more than enough. There is a nice garden to enjoy a beer. The room is a bit small. There was not even a piece of soap.
Did not sleep in the hotel itself, but in a nearby appartment that the hotel also offers. Very nice and clean house, food offered in the hotel very good, service very good. No cooking facilities in the house, but magnetron and coffee machine are present.
Location was very good for access to the town centre, especially if arriving by train or car, good underground car park nearby. Restaurant was very adequate. Staff excellent.
single room was quite large the wind was very noisy-maybe not the hotel's fault, but it whistled through the corridors....
I liked the hotel and excelent location.