優點： I returned the car at 7:44PM. Nobody was there to see the car dropped and to pay. Before that, Budget charged me $1082.65 whereas the fees was for $861.00.I called budget to find the overcharge, the representative told me that it was warranty and they will return it when the car is dropped. As i was saying, I dropped the car on June 26th at 7:40PM. I headed to the budget office to pay, nobody was there.I dropped the car keys and the receipt for the fuel I put in the Budget drop box. When I got at home, i realized that I forgot to pick my belongings up that were in the cooler area.On June 27th, I drove back to the pick up location where I dropped the car.I went to the representative and explained to him that I dropped the car yesterday but I forgot to pick up my items in the cooler location in the car.He called his parking car guys to find out whether they pick the key up of the car I dropped. I could hear the response from the walky-talky radio that yes they did.The representative told me to go pick up my belongings first and come pay. I went back where I dropped the car. A representative opened that car and i took my items.I then returned to budget office to pay. When I got there, budget representative called me and I handed her my invoice.She told me that I will be charged because I have dropped the car on the 27th. I explained again to her that the car was dropped on time on June 26th at 7:40PM.I am hereto pay and withdraw my items I left in their car.She was upset and insisted that I had to be charged because I supposed to drop the car at 6PM even if it was well written dropping time 8PM. She later on called her manager to find out how to proceed. The manager told her on the Walky-Talky that the car was dropped yesterday and the keys were dropped too. Proof of fuel refill as well. Therefore, the client , me should be billed from the 19th to 26th. after that, she billed my credit car that was on file even though I told her that I was paying with another card.She first hesitated and told me that the name on the card was different.I told her that was not true. After she looked at that card again, she realized she was wrong.She then processed they payment with my card. I right away checked my credit card and i realized i was billed twice $1086.81. I pulled my phone and showed her that she had billed my first card on file twice and my debit card. She acknowledged that and said that those payments will drop That was my worse experience with Budget.
缺點： I hope this inter-action could be simple and easy.
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