格拉斯哥國際機場租車

優點： The car was good and staff helpful.

缺點： I am very frustrated that an extra 16 pound per day was required because I could not decline insurance. This had not happened before when I rented from them but was due to the way I booked it. The staff claimed this was a "requirement" but had not happened in my previous bookings.

優點： Fraudulent business. I've never had such a terrible experience renting a car. And I'm travelling a lot for business and also for pleasure. They have charged me for things they are not supposed to.

Scam

缺點： Cancelled booking after speaking with representative of easirent at Glasgow airport. Quoted price was £40 online but became £215 in person for a 24hour car rental. Did not trust them after this to continue with the rental.

Classic Bait and switch

優點： Nothing

缺點： Operating out of a trailer. Arrived with a Mercedes reservation, then offered a dirty Mitsubishi as a “comparable vehicle”. No price adjustments. Then the kicker, this gal goes on about how I need a notarized letter from my credit card insurance to them verifying liability coverage. Not mentioned in the reservation. So instead i am offered the chance to double the reservation cost through their insurance (again, for the Mitsubishi ) WITH a $2500 deposit. Total sham. I walked out. Plus you’re stranded once you get there which is probably why people pay the prices.

優點： I made it out alive

缺點： A nasty filthy dirt lot far from the airport

At least they had a quick drop off shuttle

優點： Was quick for the drop off in Glasgow

缺點： It's not at the "Ramada" it's actually at easirent which once again is further away from the Glasgow airport.

Great vehicle but several service drawbacks

優點： Vehicle was fine, but service was poor.

缺點： Despite getting a nice vehicle, I will never rent from this company again. The shuttle from the airport was not easy to arrange and their location was difficult to find at drop-off (even with a GPS nav system!) The company refused to accept our personal collision insurance (even with the paperwork!), resulting in a fee for their provided insurance. After picking up the vehicle and seeing British roadways for the first time, my elderly father (who we paid 130 pounds to be listed as an additional driver) was uncomfortable driving there. I called the following day to cancel the additional driver for the remainder of the trip (13 of the 14 days), and the Easirent rep said it couldn't be done and was quite abrupt / rude on the phone.

Pushy, scammy car rental company

優點： Nothing

缺點： Car didn't function properly. Needed service. Employee spent more time pushing insurance coverage on its than checking for damage that existed on the car. When we felt uncomfortable with the situation and wanted to cancel, they were going to charge the entire rental. Had to be picked up by calling them at an international destination.

Not the rental we originally requested

優點： When we finally exhanged the vehicle in another city, it was comfortable.

缺點： We requested a 7 seater but when we arrived, it was not available. We got a substitute but it was cramped even though it was a larger vehicle (one row of seats was missing 8n the Transporter). We managed to get it exchanged in Edinburgh (rented in Glasgow) but was told the wrong location to go so it took us several hours of our vacation time to do this. There was no manual in the vehicle so when the tire pressure light came on, we inflated the tires and had to stop frequently to make sure that everything was still okay. Return office in London is not well marked and instructions on where to park car not clear.

缺點： I didn't rent the car, the company don't allow me because I am only 21..

缺點： Bad pickup process from airport. Very aggressive in pushing excess charges that would double listed cost.

Nothing easy about it/ Rip off

優點： Nothing!

缺點： Went to rental next day because they closed before our flight arrived. Go to the counter and the doubled the price for taxes and other fees. Thankfully we didn't prepay! Went to enterprise instead and ended up being over $20 cheaper anyway and a lot better car

Overcharged

優點： The car was nice, it was easy to get and to return.

缺點： I was definitely overcharged. It cost me over 200 pounds for one day of rental which is ridiculous!

Expensive surprise at rental car pick up

優點： The guy who did our pick up was nice

缺點： It ended up costing more than double more than what we actually booked...!

Terrible issue with the car and a low tire

優點： Nothing

缺點： Poor customer service. No help over the phone. Spent 4 visits to fill the tire in my 3 day holiday and then ended up buying a new tire. Not assisted or compensated by Easirent. Hard sell on the prepaid fuel as well.

Quoted for $80, paid over $500!

缺點： So many hidden fees! To get there low rate, they have to charge the entire value of the car on a credit card, and since we didn't have a $50,000 limit, we paid out the nose. WORST CAR RENTAL EXPERIENCE WE HAVE EVER HAD!!

優點： Forced us to pay much more by renting our car forcing us to use a luxury vehicle at full price.

Easirent Ripped Me Off

優點： The car was nice, but not equivalent to what I reserved

缺點： The company didn't hold the car for me beyond the time I said we would arrive. I had to rent a different car for over $700 more than what I had originally reserved. They then claimed I had damaged the car when I returned it, and charged me another $350. I wouldn't use this company again. Worst experience renting a car I ever had.

缺點： Pickup: At Glasgow airport I walked all the way to the rental center, only to find out that Eisirent wasn't represented there. Was told by the helpful people that I had to call them to be picked up. Had to find a phone number for the local branch. Was then told to go all the way back and wait at Parking Garage 2. Sat there a long time until thier driver came from the opposite direction and said I was supposed to wait on the park's other side...... When I asked the representative during pickup why all this wasn't detailed in the confirmation email, he said it was Kayak's responsibility, and that Kayak is known to be problematic..... I countered that if Eisirent wants a smooth and welcoming process for its customers, Eisirent itself should send an email regarding pickup, especially since they are aware that Kayak doesn't do it. He had no answer..... No spare tyre in the car. Was told to call them in case of need. Of course, according to Murphy's Law, the next day had a flat tyre.....out of the blue. Called them. Was transferred four times. Waiting + towing + replacing took 4 !!!! hours. With a spare tyre it would have taken 14 minutes.............. Eisirent dropoff point at Edinburgh's airport - poorly signed.

Nightmare from start to finish

優點： Nothing.

缺點： Our flight was two hours late so the car we reserved was gone, and we were told only a luxury SUV was available. The cost quoted when I made the online reservation was $140 USD and we ended up paying Over $500 USD after all of their ridiculous charges were tacked on. When we returned the car they claimed we caused a "bulge" in the tire from hitting a pot hole and charged us $350 USD for it. I will certainly be fighting the charges. This rental company is a scam from start to finish. Please rent elsewhere to avoid the headache of dealing with them.

Kinda sketchy

缺點： The car was fine, but they made me put down a huge deposit on my credit card (or pay an additional insurance fee which I was already covered for my my credit card and which would have doubled the price of the rental)--It felt a little shady. Would go with a more established company next time.

優點： The car was very good and fuel efficient. The drop off and pick up were very quick and efficient.

缺點： The car I had reserved and expected for $15 per day was not available so had to pay $40 per day for next size up. Felt like it was a "bait and switch"

缺點： Salesman was a fast talker, order was inaccurate, very inflexible since we booked thru kayak. Had to pay insurance twice since they would not accept kayak insurance. claimed my credit cards didnt work and had to use a different card, which was charged insurance and rental. No paper copy of rental provided. Drop off was inconvenient and we wanted to change but office refused to help us, said we had to go online to change drop off. Long wait to get car. Even though we picked up car late, still had to return car at reservation time.

Don't use this company!

優點： They did not deliver on the car that was promised, substituting a much lower class vehicle. Their GPS, which they charged us for, didn't work, and they would not allow us to use our credit card car rental insurance program. Total bait and switch.

優點： Car Was Fine

缺點： Required their Insurance and did not accept policy that I had although it i stated no where in any document they could provide me Took 45 minutes to wait for bus then another 90 minutes at pickup to get car Car was flashing needed serviced (oil change I presume) for the entire time I had it

Deceptive pricing

優點： No part of my experience was enjoyable or even just fine.

缺點： This rental company is the only one not located at GLA. It requires a pick up that does not run regularly, but requires calling the company. I ended up paying more than double what was quoted on my reservation. I felt taken advantage of, and would reccommend using other rental companies that are located within the GLA terminal and which likely have less deceptive practices.

Easirent left us stranded in Scotland

優點： Nothing.

缺點： Using Easirent was the worst decision we made on our Scotland trip. Upon reserving the car, we opted for the FULL COVERAGE insurance that included tire damage. We were thankful that we paid for this insurance when we ran into some sharp rocks on the side of a winding road on our way to Glasgow. The tire shop we were sent to told us that they were able to fix the tires and the wheel, but Easirent decided they wanted send the car to Aberdeen to get fixed.They seized the car from us and told us we could no longer have the car because the accident was "driver negligence". It was NOT negligence... it was an accident. And we paid to have coverage for ALL accidents. How can you claim to provide your customers with FULL COVERAGE insurance, and then when something happens say that it was "driver negligence" so you have to no longer provide your PAYING CUSTOMER with your services? We were left stranded in a small town somewhere in Northern Scotland with no idea how to get to where we needed to go. How can a rental car company strand two young ladies in the middle of a foreign country? The worst part of all of it was that they ended up charging me the extra cost to fill up the gas tank. It ended up costing me almost $200 for fuel through Easirent. How did they expect me to fill up the tank when they took the car away from us unwillingly? When I FINALLY got a hold of customer service (after almost 3 weeks of waiting for a response), they told me that they cannot reimburse me for that charge. We had to spend at least $200 on extra train tickets and transportation after they left us stranded.. and now they won't even reimburse me for the fuel costs? It's unacceptable.