The staff was incredibly professional with wonderful attitudes.
The staff at this facility were very, very kind; and very, very helpful. The best I've ever encountered. Top marks.
I arrived at 2.0 pm and asked for my room, but it wasn't ready until 4.0pm. I reserved a deluxe suite with downtown view,but I got one with a swimming pool view. It was a bit challenging to get my room.
Fantastic customer service, staff friendly but professional. Bed incredibly cozy, just what I needed after a long flight from France. I would stay here again in a heartbeat.
This hotel was nice We had a good time there our negative has to be that we came back with bedbugs. This were found two days later. My wife killed one and had been bitten on her arms and neck area
Hotel is walking distance from Granville Island, Stanley Park, and the Aquarium. Close to great restaurants and shopping. The hotel staff were friendly and helpful and the restaurant is excellent.
Staff were very helpful Expensive.
Called 3 times to try to stop and retrieve a phone charger. Put on hold for too long, name,phone number and email taken. Promises to get back. no follow through 3 times. finally just bought a new charger before my next stop. You would think that a 5 stare $400/night would have a system for collecting, marking and storing items left in rooms.
The restaurant at Four Seasons had a delicious breakfast and the bed was super comfortable! The hotel feels a little old and worn down rather than luxurious, the gym is small, hot-tub was luke warm with no jet power, pool looks nice but it's small and shallow and there were silverfish in the sauna. On top of this I had some thing happen to me personally that didn't make it a great experience overall (things like the cleaning staff didn't come any day I was there).
Unbelievably attentive staff and attention to detail.
Location was most suitable to our needs Freindly staff
The location and views were superb. Also nice little shopping arcade within complex with reasonably priced jewellery. Being charged to use internet facilities and having to pay for bottled water in room!
great location for prior to a cruise! restaurant has excellent menu! delicious and healthyh!
This is the perfect hotel to be close to the cruise terminal as well as for sightseeing, right next to Gastown, Chinatown, and the Skytrain. Had my reservation for a king sized bed, and when I entered the room, it was 2 doubles. Went down to get it changed, and the staff member (Elena?) said the rooms were fully booked and said that "the king sized was just a request". I persisted that I reserved a king and paid the price for a king, which was clearly printed on my reservation confirmation. She went to the back room to check with her manager, and finally came back out to change my room to a king size bed. It was a little troubling to have to put up a fight to get what I had reserved.
Proximity to the cruise ship terminal. Easy to get anywhere in the city by walking, bus or subway (Sky Rail). Extremely courteous staff, very helpful. Will definitely stay there in the future. Nothing
Lovely hotel in a beautiful location. Very comfortable, stunning views. Spending a lot of money on a 5 star hotel is OK but to be charged extra to use WIFI seems greedy. In 5 weeks in Canada this is the only hotel we stayed in which charged. It was also the most expensive.
Staff we're very helpful and accommodating Room was super clean and surprisingly quiet considering how busy the hotel was Super convenient location Internet charge was a little outrageous
Beautiful location and elegant decor. Room and bedding very comfortable and spacious. All service was friendly and prompt. Bellman was especially helpful with information and very courteous. Very enjoyable.
Good location - upmarket service You have to go through the parking garage to get to the gym - and it was cold!
Beautiful place to stay for my first time in Vancouver. Close to everything downtown.
the curteous staff, efficient, friendly, helpful and obliging we had bad weather
Very comfortable bed and pillows - Everything I needed was in the room. Check in and out were very fast. It was an enjoyable stay and the location was perfect.
This is my third stay in this property. Great location, great staff, having a seating area a big plus! Very quiet. Am appreciative that it's not your typical business type chain hotel. Because my first stay was after property first opened, like all "homes," am starting to see the wear and tear of time. Hope the property stays energized vs transforming into a tired grande dame.
Suite was beautiful
Friendly staff. Clean room. They didn't have an exercise room....the one elliptical and bike in a room with a drop down ceiling that couldn't accommodate anyone over 5'5' was VERY disappointing.
Staff and Building were fabulous. Location was great. The online/website marketing advertised hot tub and swimming pool facilities as part of the building. Turns out, there is none. Also - details in the room itself for maintenance = the drain plug on the "soaking tub" did not close and, therefore soaking could not happen....and the "hot" water only ever got to tepid-warm for the shower I took.
We booked this hotel somewhat last minute after an Airbnb reservation didn't work out. We were very pleased with the hotel. The location couldn't be better, service was very friendly, and the room was spacious and well-appointed. No pool or hot tub, but for a smaller hotel like this, it's not unusual.
The rooms were clean and spacious. the facility was nice. The people were helpful. No problems.
The rooms are small, but everything else was great. Fantastic front desk. The hotel was quite willing to change a reservation by 24 hours, but not the hotel booker. Turns out that the booking service (that begins with "K" and won't allow comments on this site, uses a third party hotel booker (also not allowed a mention here) but begins with a "G" who are totally inflexible.
This is a great location.the staff is helpful and you are able to easily walk to many Vancouver sites.
Restaurant has very limited options and very rude staff. food taste poor and not worth money. Hotel is very small with limited facilities. I will not like to stay again.
The best hotel on our 3-week westcoast trip. Best value for money. Perfect comfort. Very good breakfast. Very central location. Highly recommendable.
Staff was friendly & efficient. Great value w breakfast. Room was clean and tasteful. Bathroom was spacious enough. All in all 4 stars!
easy walking to Gas Town. Nicely updated. Very nice luxury bath features. Small room but ccmfortable with everything we needed. Friendly courteous staff. Great breakfast Bed too soft for my back. Pillows too large.
The staff were extremely courteous, calm under pressure and helpful. The room was lovely with all the facilities you could wish for. The hotel was clean throughout.
The people at the desk were very helpful and so friendly.Craig in the breakfast room was also helpful and so well informed on things to do.He is such an asset to your business.I liked the breakfasts but would love to have had something that was not sweet such as a bagel. Toast was the only choice for me. I don't eat sweet rolls and muffins. I am glad you do not change the sheets daily. The computers were handy. There were not enough hangers in the closet. I would like to use the towels more than one day and not change the sheets at all. Changing the sheets every 5 or 6 days would same a lot of energy and water.
Helpful staff with interest in our enjoyment. Nicely decorated and refurbished hotel. The parking lot is not attached and requires moving luggage across an alley
Very comfortable and the staff were extremely accomodating. No spa facility onsite.
Comfortable and quiet room, friendly staff, the hotel is in a good location, close to metro.
Great location close to the Waterfront and Gastown also good for nearby shopping. Room facilities excellent, tea/coffee maker, iron & ironing board, hairdryer. Fab bathroom. Its not a big thing but the breakfast room needs to be a bit brighter. The breakfast itself is excellent.
We enjoyed our two nights at the Hotel, fantastic breakfast, nice reception, clean room and beautiful bathroom.
Clean comfortable room and the breakfast was very good too. Great location right downtown. We will stay at St.Regis again.
The service at the reception and breakfast was very good. Good informations about Vancouver from the reception and good recommendations for several good restaurants. Very central location.
Everything was great no problems
Excellent location in downtown Vancouver. Parking is on site in a garage, but a bit confusing to find. Sofa in room was old and broken. Early 90s decor, but clean..
Hotel staff were very friendly and accommodating. They were professional and courteous and made checking in easy even though our reservation didn't register accurately in Delta's computer system. They thought we would be checking in the day after we actually arrived. Alison at the front desk was able to check my confirmation email and fixed the issue right away. Parking company associated with Delta Vancouver were terribly rude and unprofessional. Parking attendants were not friendly nor helpful at all. They made coming in and out of the parking structure frustrating and annoying.
Great customer service
Great location by Gastown and near train to Granville sand Yaletown. Super friendly and helpful staff. Would stay here again. Offered upgrade at checkin for better room and continental breakfast and evening snacks. Food was mostly mediocre. Room was nice with deck, but near lounge area and heard doors close constantly.
All the staff were great and very polite (In the reception Kim and Jason are awesome). Excellent location and easy access. Price goes up if you try to stay an extra day
The staff was very friendly and courteous. Location is very close to subway train and Cruise ships.
We didn't have a car, so being only a block and a half from Waterton Station was convenient. Front desk was very helpful. We paid to be on a Club Floor. It was worth it for continental breakfast, all day drinks and coffee, evening snack. The attendants there were really pleasant. I definitely recommend this hotel. Would have preferred a loveSeat to the two arm chairs in the room.
Staff was very friendly and super helpful! Will love to come again!
Beautiful, clean hotel. Spacious room with great views. Excellent service
Staff is wonderful could use some remodeling and updating of furniture and facilities generally
Amazing location in downtown Vancouver to enjoy all the terrific city has to offer! Beautiful views and gorgeous rooms but it all boils down to location! Breakfast was a nice perk too!
I liked the breakfest Hotel conditions
The property is a very easy walk (even in inclement weather) to the convention center. It excels based on value: a bit cheaper than the others but includes continental breakfast and a access to a nice fitness center.
Location is very central Pool, fitness room, and all amenities that make a 4-star hotel a 4-star hotel were unavailable. Staff was hardly accommodating. Room deco was very outdated and not completely clean.
close to train station coffee maker in room worked well Lions Pub was good felt safe Hotel is a few floors in a tall building...not a 4 or 5 star experience...harbor view was partial...breakfast very minimal,better at a sleep inn...furniture worn and outdated...not romantic
Location.. Going on Cruise and only 1.5 blocks from Cruise Ship Terminal. and 1 block from Train.... The Room Suite was well decorated and very comfortable, Clean and prepared for our arrival. Had booked 2 rooms and paid in advance. On arrival only showed one room booked. Staff worked to correct issue but only after turning attention to other parties who arrived at counter then came back to us. Poor Signage walled past the Hotel. Very poor continental breakfast , appears added as a after thought, not enough room or selection. Common areas on floor were not environmental regulated areas were hot and muggy
Good location near Canada Place and the waterfront. Walking distance to Gaslamp. Staff was very accommodating and helpful. We had an issue with noise due to some late-night partiers and management upgraded and moved us the next day after quieting the offending room. Couldn't be happier with the quality and cleanliness all throughout. The cafes and restaurants were very convenient as well. We traveled with our three young children and everyone was very nice and respectful the entire time, we never felt out of place. We didn't get a chance to use the pool but could see that it was being used by kids on both days we were there. Room service was fantastic and the service was great as well. Not much we didn't like. It was a bit pricey but we felt we got great value considering it is a luxury property.
Personal service! Every need is met. Each staff member went out of their way to make sure our stay was the best it could be. For instance, Chef Nathan, who we met upstairs while looking over the menu, offered to make us special dinners in preparation for our marathon the next day. He led us to the casual restaurant and custom created pasta dishes for us! What a treat! It was delicious! Also,every encounter was greeted with such politeness! The live music was awesome. We were on the street side and it was quiet, unlike another report. I LOVE THIS HOTEL! Loved everything about it. Will be back!
The air of sophistication and luxury. The ambience at the Fairmont Pacific Rim is hard to match. I liked the knowledgeable staff and their willingness to be of service to guests. House keeping can still improve in their cleanliness.
Below expectation. Highly priced for this kind of room. On 12th Aug we stayed in Best Western Down Town Drake. It was excellent for the price paid. Room looked old & not clean. Semlly room.
Very helpful and accommodating staff. We were able to have an early check in which was very helpful. The location is convenient to a major transportation hub. Noisy night club next door
good service; very nice staff; good breakfast
Very good location, right next to the Exhibition Center,transport hub.And It is very close to the sea.
The front desk staff were friendly and accomodated our early arrival. They were also very helpful with transportation, dining and area information. Our room was clean, affordable, and in a great location for visiting downtown Vancouver. No views here, window a/c unit, and one small elevator.
Very convenient location for getting to the convention centre.
the valet and luggage storage.
Convenient location to cruise ships. Front desk staff was the best.
Rooms were good however lighting was poor. Near cruise port and near public transportation. Mary Castelo
Location.Manager was helpful. Offered to change our room because of view and finally exchanged it for a late check out! Room was small, window to dark wall. You could not tell whether it was sunny or cloudy! Noisy very early in the morning. It appeared to be a passing stage for cruising ship passengers and when a room was empty, it was cleaned even if it was 7AM with vaccum cleaners noise, etc.
location is perfect the room smelled old, musty and like mildew. it was clean, so i couldn't rate it low on that and it was comfortable except for the smell, so i downgraded both those categories by one notch to reflect the awful smell. room was very small and hard to fit our luggage in an easily accessible way.
Good location Outdated and dirty.
Complimentary breakfast No fitness center or pool. Parking is $35/day
The king-size bed was pretty comfortable, the whole room and bathroom was very clean, the location is good if you want to walk a few blocks to the popular areas of downtown Vancouver (especially for going to the Vancouver lookout), great price through KAYAK ($211 for two weekend nights) The pillows were troublesome (one was too flat, two was too high), practically all the fixtures in the room were crooked, the toilet didn't flush very well, the bathroom was awkwardly formatted (the door hit the toilet when open), the valet employees were awkward and not very intuitive, the two blocks around the hotel are a bit sketchy with many homeless people, valet parking was ~$33 CAD per night
the service but clean and the bed was very comfortable the size of the room was very small & not bar to hold onto in the shower., not window
I REALLY HAD A GREAT TIME STAYING AT RAMADA VANCOUVER HOTEL. THE STAFF WAS VERY FRIENDLY. THE ROOMS ARE COMFORTABLE, AND THE LOCATION IS GREAT. WE STAYED THERE FOR FIVE DAYS AND MY HUSBAND AND I REALLY ENJOYED IT. THE BREAKFAST WAS ALSO VERY GOOD. IF I GO BACK TO VANCOUVER FOR SURE I WOULD STAY AT THAT HOTEL AGAIN. FANNY
Price was okay. Large bathroom. Bed comfortavle Neighbouring rooms loud, heater was too hot (over 30C in room)
The bed was very comfortable and the room was nice, but very small. The front desk wasn't very friendly. The ice machine was broken and had a note saying to come to the front desk for ice. When I asked him for ice he said I should go to the fifth floor. I told him the note said to come here, he rolled his eyes and filled up my ice. The fire alarm went off for 10 minutes everyone had to evacuate because someone pulled it. The area was not the greatest. The room was nice but very small you get the bare minimum.. But the bed was very comfortable. Wont be returning
clean and quiet. wi-fi works great and there is good breakfast breakfast area a bit small
The location is fantastic, you're right in the heart of downtown. They valet park your car (for a fee) and you can just walk every where you would want to go downtown. The staff was very very friendly and helpful. I would definitely stay here again, it was nice breakfast was included with the stay. Continually has issues with the door lock to our room not securing. The front desk was notified and the maintenance man came right away. Not much resolution there, he was nice but ultimately didn't fix the issue. It was just a matter of hassle combined with luck to get the electronic door lock to lock. It was a small detractor for the stay, but I would still recommend this place and I would personally stay here again.
The location was near alot of tourist sites. The room was for the most part clean ; however,I did notice a few ladybugs in the room. Overall, the wifi and AC worked great. The staffs were helpful and friendly. I didn't like that the breakfast room did not have any available table/ chairs because it was super crowded. I had prefer to eat out for breakfast. My queen bedroom was super small barely can walk around the room w/ o bumping into my bf. The hotel parking was super overprice $29 a night. I would have been better off parking it all day/ evening a block away in a garage parking that charges only $13 flat fee.
Convenience to the ship terminal. Breakfast was good. The window to our room looked out into an alley with overflowing dumpsters with trash all over the place. I'm surprised that the hotel hasn't addressed this issue, as it's very unsightly. The buildings across the street from the hotel are not very pleasant to look at also. The rug in our room was filthy with stains covering the majority of the carpeted area.
Like the proximity to downtown and the friendliness of all of the hotel staff - It's always nice to come back to the Ramada Ltd Downtown Vancouver.
The hotel was very clean, convenient to the cruise terminal (within walking distance) and the staff was very friendly. Our room was great for the price and our bathroom was huge. The breakfast was very basic and needs more selection.
The hotel was wonderful. I very much enjoyed my stay. Staff was nice and very accommodating in getting our friends on the same floor.
Were were given the option to upgrade our room...at a cost of 40$ a night. Rooms were comfortable and overall enjoyed our stay. When booking the hotel we booked a deluxe queen room....however when checking in we were told we could only have a room with 2 singles as there were no other comparable rooms. We were given the option to upgrade. So adding an extra cost and the parking is also approx. 40 $ a night!
Two minute walk to Sky Train and connection to airport. Good bar/restaurant. All for less than half of the Four Seasons across the street. Slow check in/out because of having only one staff at desk.
Overall just about excellent. Pool was being worked on. Had to use pool across at 4 seasons in 40 degree weather. Incredibly inconvenient
The size of the hotel is large enough for basement auto parking and a full service restaurant ---but not overwheming. Rooms very clean and comfortable, free wi-fi, quiet. Very central location, a block awy from the Canada Line subwy to airport. Rates aren't bargain basement but reasonable. Nothing lacking for me.
The hotel itself was really nice. The bed was super comfy and it had little light switches on the side so you didn't have to get up to shut them off at night. The bathroom was huge, and the hotel had a sauna/pool open most hours of the day. Kayak booked us a room for three with one bedroom and a cott. The room name description was unclear and it really caught me off guard when I got there and the reception said "So, you'll be needing a cott?" without any prior knowledge from me. We just crammed all three people on the bed, which worked, but it was not at all what I thought was going to happen.
I enjoyed the attentiveness of the staff and found the hotel luxurious. I also had harbour front view which I recommend to everyone. The room was large, bed extremely comfortable. I really appreciated a separate outdoor, covered area with benches for smokers. I found that respectful for those who smoke.
Clean, great location, well sized rooms. Value for money Check in concierges could not appear more miserable if they tried. Multiple stays at this hotel and the same experience each time. I feel like a burden each time I check in
Comfort, Size of rooms, Location Limited parking
all you expect and more....Comfortable mattress, pillows, fabulously smooth & lush linens, and quiet! a nice surprise, in a hotel so conveniently located in the heart of downtown Vancouver!!
The staff were very accomodating. Went out of their way to assure we were taken care of - without even being asked. Friendly concierge and bell staff. Would definately stay here again.
They are not cat friendly. The room we stayed in allowed our cat to run up into a crawl space including the ceiling and potentially the walls and ceilings of nearby rooms. This was a living nightmare, as she disappeared for close to ten minutes while hotel staff had no idea what to do. I'm sure the hotel is lovely if you don't have a cat, but if you do, avoid this hotel at all costs.
Excellent service and attention to detail
This is a beautiful hotel and an exellent place to stay if you are leaving on or coming back from a cruise. The Arc restaurant is wonderful and all of the hotel staff are the best.. Our luggage was transferred to the ship for us which was a plus. The rooms are beautiful with spectacular views of the harbor and Canada Place.. We only stayed one night but would have liked to stay longer.
Location. Staffs For every little things I was charged , like domestic calls !!! Really?
We had an amazing stay at the Fairmont. The entire staff was beyond helpful and friendly which really made the holiday. Always smiling and giving extra attention. Location is perfect. Right by the waterfront but also walking distance to shops and restaurants. Rooms were very comfortable plus clean and again super friendly staff making sure your every need is met and that you have a great stay. Highly recommend staying here. Everything was great!
We thought that the bellmen were incredibly friendly and personable. We were given a complimentary drink at Arc as it was our anniversary; very thoughtful. Didn't like the fact that for a higher end hotel there wasn't free WIFI. Paying $13.95 for WIFI seemed too expensive when we paid over $500 for the night.
LOVED THE Location and loved this Hotel! BEAUTIFUL
Could store luggage there after cruise Nothing
The customer service at this hotel was unbelievable. Shout out of gratitude to risa and stephanie up in the Gold Lounge. What an amazing experience. The hotel is literally across the street from the cruise terminal. Great running course along the sea wall. A cant-miss Vancouver hotel!!!!!
Great room. Comfortable bed. Late night room service was excellent!
Comfortable charming accommodations. The hotel is undergoing renovations. There were no interruptions in service--but the noise! If it weren't for the charm of the place and the staff, I would have found another place to stay.
Room was charming Clean bathroom Comfortable bed Boutique exposed brick Location Great value for traveling young couple not concerned with tons of ammenities Room size is intimate
Very cozy overall. Nice clean room and spacious bathroom The hotel staff could be a little nicer
great room, beautiful reno, good sheets, clean and lovely bathroom
The hotel is quite the little historic gem, clean new bathrooms, and king sized beds. The room had a musty smell, if thats an issue be aware.
The room was clean, comfortable and the staff were very friendly. The room was quite small.
The staff was very accomodating and polite. The absence of an elevator. Although, I know that the hotel is patterned after the Victorian era but, it will be best for the occupants to have the benefit of such facility especially if one has heavy luggages.
I liked how clean and comfortable and stylish the Victorian is, considering the affordable cost. Loved that there were computers for guests' use. And the staff were all extremely nice. I didn't like having to squeeze past the bed to get to the other side of the room. And I thought that the dining room could be a little nicer.
The style and decor of the hotel.
Great location, just a block and a half from Hastings St., near restaurants and shops. Breakfast room was great to be in, listening to all the languages and accents. Hotel exudes old-world charm, and my room was very quiet. The lack of a writing desk was a problem, but I was able to use the nice desk in the communal hall on my floor. Most rooms share the bathroom, and the shower, among several rooms on that floor, but this was never a problem for me (staying almost a whole week). There was also no air-conditioning, but this was also never a problem, with the cool Vancouver weather (never above 70F during a week in July!) and a window that can stay open all day.
We enjoyed the heritage of the building. Loved the fresh lilies at the front desk. The bedding was luxurious. Didn't enjoy the front desk staff not greeting us when we walked through the lobby. Even if we aren't checking in or out a smile and hello is still appreciated.
We loved how helpful the staff was, how clean the hotel was and how secure it was despite being near a not so excellent area of the city. I would only complain about the location. But by location I mean near a not so nice area of the city. I did love how close it was to restaurants, shopping centers, stadiums, and even a liquor store!
I must mention Rodrigo Pessoa the young man who served as our desk clerk and guide. He was efficient, courteous, and extremely helpful in orienting us to the area and its amenities. With his guidance we felt very comfortable and enjoyed our stay. There was nothing to dislike.
Walking distance to many attractions, public transportation, coffee, food, movies. Safe and secure parking. The hotel is a couple of doors from Health Clinic (probably free clinic judging by the patients). Although until 4:30 when clinic closes there are several shady looking characters nearby, they never bothered us.
This hotel did not have anywhere near as many stars as we thought it should have. It's a fabulous, artsy hotel in a thriving metropolitan area of Vancouver. Every room is unique and there is a gallery attached that is full of original First Nations art!
The hotel's decoration is unique and there is an art gallery of 1st Nations' art as part of the first floor. It is a very relaxing and welcoming place that I will return to in future Vancouver visits. The location was a rough area just outside the historic Gastown/Chinatown districts.
The hotel was in a pretty centralized location. It was adjacent to Chinatown and walking distance to the Gastown district and Canada Place. Did not experience any issues.
Loved the ambiance of the place. And everyone was really nice there.
The friendly and helpful staff. The location is close to some great restaurants and brunch places. In walking distance to Gasstown and Chinatown. Close to airtrain. Lots of things to do nearby. The hotel room had a faint smell of fresh paint. It was also a little noisy Friday and Saturday night since night club half a block away. Some sketchy looking people hang out nearby since there is a clinic a block away. They didn't bother us though.
Staff were very friendly and informative. I think because of the location and residents that also live the adjacent building they have taken appropriate steps to ensure security for guests. The neighbourhood is on the fringe of the Downtown Eastside which in terms of its proximity to Chinatown, Gastown and the rest of Downtown is great. Having said that because it is so close to the Eastside their are more undesirable people living there.
It's a cultural experience Walking in the neighbour hood at night. Stay in a group
The beds were comfortable and it was a good location in Vancouver. This is definitely a hostel for people who are looking to party. This is not me. If it had been 5 years ago I probably would of enjoyed my stay more. The area it is in seems to be all about the nightlife and the bar downstairs is very loud until 2 or 3 in the morning. If wanna be a part of that scene and can sleep through that this place is for you! But if you're someone who likes to be asleep by midnight like myself you may want to seek out other options.
If you like sleeping in a 90 degree room all night with any window access, this is the place for you
Good if you're young and out and about to drink. They have a bar downstairs that's filled with energetic and sociable people and very close to the bars in Gastown.