| 星期一 | 09:00 - 17:00 |
| 星期二 | 09:00 - 17:00 |
| 星期三 | 09:00 - 17:00 |
| 星期四 | 09:00 - 17:00 |
| 星期五 | 09:00 - 17:00 |
| 星期六 | 09:00 - 16:00 |
| 星期日 | 09:00 - 17:00 |
優點： Staff was very friendly and easy to work with, very polite and knowledgeable.
缺點： pick up and drop off times were alittle later, but I understand.
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優點： yes
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優點： Price and quality of the car were excellent.
缺點： Not much. The car had obviously not been cleaned from the last renter... but, not bad at all.
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| 星期一 | 09:00 - 21:00 |
| 星期二 | 10:00 - 19:00 |
| 星期三 | 10:00 - 19:00 |
| 星期四 | 09:00 - 21:00 |
| 星期五 | 09:00 - 21:00 |
| 星期六 | 10:00 - 15:00 |
| 星期日 | 10:00 - 19:30 |
| 星期一 | 09:00 - 21:00 |
| 星期二 | 10:00 - 19:00 |
| 星期三 | 10:00 - 19:00 |
| 星期四 | 09:00 - 21:00 |
| 星期五 | 09:00 - 21:00 |
| 星期六 | 10:00 - 15:00 |
| 星期日 | 10:00 - 19:30 |
| 星期一 | 09:00 - 22:00 |
| 星期二 | 09:00 - 22:00 |
| 星期三 | 09:00 - 22:00 |
| 星期四 | 09:00 - 22:00 |
| 星期五 | 09:00 - 22:00 |
| 星期六 | 09:30 - 22:00 |
| 星期日 | 09:00 - 22:00 |
優點： Staff was very friendly and efficient.
缺點： Couldn't ask for more!
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Avis delivers!
優點： Easy of pick up. Drop off. Customer service was excellent!
缺點： No surprises. About $60 cheaper than a national competitor. Kayak made searching easy and straightforward.
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Bad Customer Service
優點： Ride was comfortable.
缺點： Customer service at the airport counter.
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SUV RENTAL
優點： I picked up the SUV at the airport and they required me to sign the sheet that has the checklist for any damage to the vehicle? This is before I even see the vehicle that is parked a few hundred yards from the building? They need to have a person drive it up to the building and go over it before driving away! Once i got it to the peoples house I was picking up, I opened the back gate and noticed some previous damage from another rental?? NOW WHAT AM I TO DO ?? How do I prove I did not do it since I have the vehicle in my posession? A real bummer! I did buy the insurance, which by the way, is way too expensive..if they charge it to that insurance it will be fraud ?? Also the vehicle was very dirty and water spotted on the exterior which in turn makes it difficult to see any damage before driving out of the lot!!
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| 星期一 | 09:00 - 22:00 |
| 星期二 | 09:00 - 22:00 |
| 星期三 | 09:00 - 22:00 |
| 星期四 | 09:00 - 22:00 |
| 星期五 | 09:00 - 22:00 |
| 星期六 | 09:30 - 22:00 |
| 星期日 | 09:00 - 22:00 |
優點： Overall, it was a pleasant rental. Car was fine.
缺點： Could have used more than one person at the counter. Servicing for Budget and Avis.
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優點： Connie was very helpful in a difficult situation
缺點： Dodge Caravan's exterior had not been washed & with approx. 40K miles should probably be sold & replaced
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優點： Yes very friendly and efficient
缺點： It was all good, PIA is small and doesn't have fastbreak but it didn't matter much.
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Infotainment system didn't work and felt belittled
優點： I had a Focus and unbeknownst to me it was a hybrid model. This made for great mileage and saved on the gas expense. Despite being overpriced in my opinion, it was the lowest price that Kayak had available.
缺點： The entire infotainment system regularly shut off for the entire trip. While I had declined the Sirius and Navigation, it still made me unable to listen to the radio or CDs. The worker when I picked up the car was pretty condescending in her efforts to try and get me to spend more money. I had a one-way trip of about 600 miles, and I felt like the charge was pretty high for just a 24 hour rental.
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缺點： The ease of pick up and drop off.
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The only rental car that I have had to take to car
優點： Comfortable car. Good price
缺點： Sunflower seeds and food in cup holders. Filthy dash and inside windshield. The guys at the car wash showed me their black paper towels after cleaning inside windshield.
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缺點： Car was not clean and smelled like smoke. Stains on the front seats. Windows very dirty.
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Worst experience we have ever had with a rental ca
優點： I didn't like anything.
缺點： Customer service is awful. My husband had to fly to Peoria for a funeral at the last minute we had a car reserved. The computers at Budget Rental were not working and instead of working with him, they refused to rent him a car even though they had our credit card on file and he had the credit card in his possession they refused renting a car . he even offered them cash. He had to call a family member in the middle of the night because his flight got in late, to have that family member come and pick him up. I tried to talk to the woman on the phone to give her another credit card because they said they needed to charge more money than what the car actually was on to our account to pre-approve it. She was rude and unhelpful. Worst experience I've ever had with getting a car and my husband ended up having to rely on his family to get around town because he did not end up renting the car... we gave up. We didn't have a choice really ; when I tried to call customer service to complain or to solve the problem, they said their computers were down and they could not help me, that I needed to call back later. At that point it was way too late. We will never ever ever ever used Budget Cars again. Basically, because they could not process our credit card because of their own problems with computers, my husband was left without transportation in a time of family crises. I can't even express my disgust in budget car rental and also delta airlines, who also was having computer problems and still has our credit card tied up with pending charges for tickets we never purchased. Also, who could not fix it. I remember when companies used to bend over backwards to be helpful when a family member passed away.
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| 星期一 | 09:00 - 17:00 |
| 星期二 | 09:00 - 17:00 |
| 星期三 | 09:00 - 17:00 |
| 星期四 | 09:00 - 17:00 |
| 星期五 | 09:00 - 17:00 |
| 星期六 | 09:00 - 16:00 |
| 星期日 | 09:00 - 17:00 |
缺點： Our flight in Chicago cancelled. We were unable to change the pick up location from Peoria to Chicago We were stranded in Chicago at night. We had to get another car from Chicago to Peoria and then the next day go get our Kayak rental in Peoria. We paid for a day we did not use. The other problem was booking through Kayak there was no opportunity to cancel. We will never book another car through Kayak.
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優點： Good on gas
缺點： When I picked up car windows were very spotty side view mirrors spotty hard to see out of side windows
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優點： gas milage
缺點： had to wait to pick up the car the lady was not very nice and it took forever
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優點： Speed of service, Clean vehicle, simple return drop off.
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缺點： On May 5, 2017, I pre-paid $285.15 for this rental car. When I picked it up on June 29, 2017, I give the clerk (Raquel) my pre-paid reservation receipt and she asked for a credit card (and said it was just for security deposit). When I returned the car as scheduled on July 12, 2017, the clerk asked if I wanted a receipt. It was then that I realized the rental agreement was put on a previous made (and supposed to be canceled) reservation and I was charged $401.46. THIS (SAME CAR) WAS PRE-PAID!! When I asked the clerk to remove the charge, she said that she could not. I called the billing department ... PLEASE REMOVE THE $401.46 ASAP!! I have been a Hertz Gold customer for over 30 years and I'm now very dissatisfied!
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Poor handling of customer concerns
優點： Not much
缺點： I was given a tiny car for "compact" level and when I asked if they had any other one - Kara the customer service rep started lecturing me that "next time you should book the kind of car you actually want to drive!". Also; the car did not have full tank of gas even though I was charged for a full tank when I picked up. When I called to simply let them know that their records on the car were wrong- she kept arguing with me about how much gas should have been used in 10 minute span that I had the car and offered me "$2 dollar credit" which I declined. Hidden "airport" fees that were not communicated. I ended up $16 extra in taxes and fees, making the savings on the rental obsolete! Nowhere were these explained until they charged my credit card! I would not recommend this location or Herz in general, they only care about the money!
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優點： Quick pick up and drop off, nice vehicle!
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缺點： No XM in the car.
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優點： Pickup and drop off was great, staff were helpful, and the car was clean and drove well. All I could ask for.,
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優點： THE CAR WAS A DODGE CHARGER WITH LOTS OF OPTIONS.
缺點： WHEN WE PICKED UP THE CAR THE FEMALE AGENT WAS GETTING SNIPPY WITH A CUSTOMER ON THE PHONE. AFTER SHE WAS DONE WITH THEM SHE WAITED ON US AND GOT A LITTLE SNIPPY WITH ME. ALSO SO THE TIRES ON THE DODGE CHARGER WE HAD WERE COMPLETELY UNSAFE DOWN TO THE WEAR BARS. I DID NOT NOTICE THIS UNTIL WE WERE ON OUR WAY BACK. when I RETURNED THE CAR THE DIFFERENT FEMALE AGENT WAS VERY NICE.
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60 anniversary Peoria trip
優點： The pick-up and drop-off were the easiest I have ever experienced. The lady at the counter was courteous and helpful. The car was easy to find and return.
缺點： The adjustability of the steering wheel.
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Great, but I would clean this car a little better.
優點： Awesome car performance wise. Comfortable.
缺點： There is mold under the drivers seat and I had to buy two air fresheners to get rid of the cigar smoke.
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Nice car
優點： Car was new
缺點： No floor mats. Car didn't have enough options i.e. No power seats, no leather, options just weren't there.
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strong smoke odor - replacement was only slightly
優點： Nissan Altima got terrific gas mileage and was fairly comfortable
缺點： Cigarette odor in both rentals and car had not been cleaned well.
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缺點： i have a credit/debit bank card. So when I went to get it which was when I needed it they said they couldn't do it evem thou the money was all ready deducted from my account. They took it out in 1 day but itwill take time for them to refund it. Why is that?
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I had a 4:00pm pickup scheduled - counter closed a
缺點： I was unable to get my pre-paid car. I was unable to get any help from Hertz or priceline at the time. The experience was very poor for me. I would hesitate to use Kayak or Hertz again.
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Rental reservation not honored
優點： This reservation was not honored at the Hertz counter
缺點： This reservation was not honored at the Hertz counter
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缺點： Apparently they close at 4pm on Saturdays and the clerk was extremely rude because my flight landed at 407pm. She had a major attitude problem.I will never rent from Hertz again. I'd pay extra and go somewhere else. Also, she didn't go over the vehicle with me and once I got to the car it had scratches and dents. I made sure to take pictures with a time stamp so I wouldn't get charged. And yes, they do put a $200 hold on a card and take their sweet time releasing the funds back to your account.
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優點： Nothing
缺點： After the reservation was placed and confirmed I was told the location did not have any cars to rent. I took my business elsewhere. You cannot do business with a location you cannot trust.
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The counter was not open on time
缺點： The counter was not open at 8 (their published opening time) and I had to rent from another counter.
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| 星期一 | 09:00 - 21:00 |
| 星期二 | 10:00 - 19:00 |
| 星期三 | 10:00 - 19:00 |
| 星期四 | 09:00 - 21:00 |
| 星期五 | 09:00 - 21:00 |
| 星期六 | 10:00 - 15:00 |
| 星期日 | 10:00 - 19:30 |
優點： People were nice and accommodating.
缺點： The car was cleaned but had a ton of stains which made the car look gross.
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優點： The car was a Hyundai Sonata and it was great. The car had great gas mileage also.
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No Credit Card: Big Problem
缺點： Wasn't allowed to rent a car because I do not have a major credit card, even though I had already pre-paid for the entire rental up front. Ended up leaving without a rental car, causing my trip to be ruined.
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