納什維爾（田納西州） 納什維爾國際機場租車

優點： The car itself was nice, clean and good quality.

缺點： The day after we ordered the car through Priceline (nonrefundable), our flight changed to 1041pm arrival. We had ordered for 8pm pickup. I tried for weeks and weeks to contact the Nashville Payless desk to ask about a late pickup. There was never any answer. The phone system was apparently out of service, as it always went to a fast busy signal. We tried to work with Priceline for help, and we also called the Payless national customer service number, but neither were any help. All they could tell me was to call the local desk and nobody would offer to try to contact them directly for me due to the phone issue. The best I could get was that I could come back the next day and pick up my car at 7am when they opened again. Well, when I arrived at the Nashville airport at 1041pm, I tried to go to the desk just to see if anyone was there. There was not. I went up to the car lot and there were three floors with various rental brands, none of which were marked for Payless. There was no signage at all as to where to go for Payless cars. I went to one of the floors and asked one of the other companies as was told that he was pretty sure the Payless guys left for the night, so I took an Uber to the hotel and another Uber back in the morning at 7am. I went to the desk again, and nobody was at the desk. I went back out to the parking lot and talked to a person from another company and he said yes he could help me for Payless cars. Again, no signage, just randomly asking someone and he luckily said he could help me. I told him about the experience the night before and he implied that if I would have come to this floor last night, there would have been someone here to help me. I was very, very frustrated because I could have saved approximately $50 on Uber charges. Then, when trying to return my car at the Atlanta airport, we followed the signs to the Payless lot, where again, nobody was present. I went to another desk and asked where to return Payless cars, and they said Avis lot. We ended up have to go around the loop 3 times until we figured out how to get to the Avis lot and finally yes someone there could accept the return of the car. It was unbelievably difficult and frustrating.

缺點： Waited 30 minutes in line for agent. Given Avis car Dropped off in ATL at Avis, told to go to counter with no explanation why. At Avis counter, told car was Payless so had to then go to Payless contours on other floor. Payless agent was rude, never saying hello, thank you-poor CS!

缺點： Car wasn't as clean as usual and smelled like exhaust when the heater was turned on.

They charged more than what i booked for

優點： Nothing

缺點： They charged more than what i booked for, and insane service. I have to change 4 counters to talk to one agent snd that guy is terrible.

Received a compact car - paid for Intermediate

缺點： Although I requested and asked for an intermediate car, I was given a Mitsubishi Lancer, which in my opinion is a compact car. The 4 cylinder car rode rough and was uncomfortable. The drop off agent at the counter in Nashville, was not sympathetic at all to my complaint, showing paperwork that Payless considers the Lancer to be an intermediate car. First and last time to use Payless.

優點： The car was the type we asked for and drop off was easy.

缺點： Pickup was delayed because no one was at. The rental counter for at least 20 minutes when we arrived to pick up within normal business hours. The car had some damage with the weatherstripping.

Do not use this company

優點： The original car price was good, until we got insane charges at drop off. The car itself was in good shape and had a sunroof.

缺點： 1. We made a 12:00pm reservation, we got there at 11:55 to find a line already forming- they won't let you start the process until 12pm and then proceed to tell each of us individually after paying that there will be at least a 1.5 hour wait- they don't have any cars. They also took our phone number but said we would need to just wait (in an area with no chairs- we all sat on the floor in an airport with our luggage) so they could call our name when it's ready, they would not call our phone number and if we missed it, we lose the care we already paid for. 2. The car stunk. 3. Upon returning the car, we forgot to top off the gas tank, but we had over 3/4 tank and were told it'd be 9.99 per gallon- I'm assuming in an economy car, that's 3-4 gallons for a 1/4 tank? At the drop, the girl let us out, checked the car, said we were set, and gave us a folded receipt for $134 that she charged to our card without saying a word. The charges aren't clear, but it looks like 18.50/gallon, and multiple convenience fees ranging up to $40. No consent, no signature, just charged it.

Value for Money

優點： Counter help and friendliness

缺點： Came back with a half tank of gas but could not receive any credit for it.

Low rates but sky high credit card hold!

優點： Friendly staff

缺點： Payless charges a $495 hold on your credit card. Other rental car competitors charge much less ($200). It's unacceptable to expect customers to have that much available. The rate at Payless is not much lower than other rental car companies. I'd suggest taking your business elsewhere.