聖克羅伊 亨利·E·羅爾森機場租車

缺點： Customer service at pickup was horrible. My flight arrived 1 1/2 hours earlier than originally scheduled. A arrived at the budget counter that much earlier than my reservation time. The agent told me to get out of line so she could assist those with an earlier reservation time. When I tried calling the Budget customer service number, I could not get a live person. The automated system told me that my reservation in St Croix, USVI, was outside of the US, then transferred me to a number that was not answered. When I was finally waited on, the agent told me there were more 7 passenger vehicles, which I had reserved, and was given a 5 passenger vehicle for the same price.

優點： Car was relatively new.

缺點： There's a scam being run out of the St. Croix Budget car rental office. It is a shakedown f customers by the workers. When you return the car...if there's any sand in the vehicle you will be charged a clean fee. My car had minimal sand because I carefully clean any visible sand. Still the worker pointed out the few grains of sand and told be there would be a special cleaning fee...BUT he said that he thought I was a cool guy. He said he could tell just looking at me how cool I was...so he said If I slipped him $15 or $20...he could clean up the sand and waive the Budget fee. In other words...pay him the cleaning fee and instead of paying Budget. Total scam.

缺點： a bogus cleaning charge of $150 was added to the bill because of sand on the floor of the car. It was an island, there was a minimum amount of sand that could be easily cleaned by removing the mats and vacuuming. cleaning is something budget could not bother with. the car had trash in it when we picked it up including a lighter and paper under the seats and a fingernail in the console

優點： We had a nice, fairly new Jeep that was easy to get around in.

缺點： The service at Budget at the STX airport was S-L-O-W!

優點： Staff was extremely rude. Pickup was fine until we drove out of the parking lot and noticed the tire was flat. Went back to attendant who said "there was nothing he could do"... took a lot of arguing -including being yelled at by staff- to just get them to change our car to another one, which is what they should've done from the beginning. We will never rent with Budget again.

缺點： Better customer service. The car was also disgustingly dirty on the inside and smelled terrible. This was unacceptable in normal times and particularly during COVID times.

缺點： When we got to the counter they told us they canceled us because we wasn't there by 12 noon. I didn't think about the time difference.

優點： The drop off was fairly easy because it's a small airport.

缺點： Our car was not available when we arrived. It took apx...an hour for them to get us our car. The car was not the car we were expecting. We reserved a Jeep Liberty, which we thought was a little bigger than the car we received, which was a Jeep Compass. The agent was NOT friendly AT ALL. The car had stains on the passenger seat.

缺點： Better care and cleaning of the vehiclei. The vehicle was dirty inside and out.

Need to improve customer service

優點： I liked the fact that the cars were clean and on full for pick up

缺點： Pick up was awful and the lady at the desk didn't want to honor my KAYAK rental price. The first car originally given to me had some mechanical issues. After speaking to the manager, they gave me a better car along with a refund of the added cost. Drop off was a nightmare as well. I had a 8:30am flight and was looking to turn in the car before 7am. That didn't happen due to no one being at either of the return gates or buildings. After waiting until 7:15am, my friends and I could not wait any longer as we had to go through customs and security still. We left the key in a budget parking spot and then called to let them know before boarding where the car was since it wasn't in the "original pick up" spot as stated on the gate.