Great lucation,big rooms,good service The only thing that little disterb me was that on the evening,at dinner the hotel took charge even on the water
I liked the quantity and the quality of the food and the swimming pool near by the sea. Also, I liked very much the politely of the staff, the view of the room and the location of the hotel. Unfortunately, the staff didn't spoke english good enough...
Food was excellent People using the dining room at dinner time wearing shorts and flip flops, this is not ideal for a 5 star hotel in the evening. The internet wi fi is advertised on bookings.com as free but it is about 2 euros for half an hour!
the rooms were very good and breakfast too
The view from the room was exceptional, nothing but the atlantic ocean. The food was good and there was a wide variety to choose from. Teamaking facilities would have been nice. Although a 5 star hotel, needs updating, although very clean it is a shame that it is looking a little worn.
View from the window is AMAIZING!!!! dinner is really really nice!!!! Puerto de la Cruz is beautiful city but not unless you want to have a lot of fun and good nightlife. it's better for calm holydays. way to the beach is toooo long((( and get back even harder because you have to go up all the time
Quality , value for money Difficult walk into town
Shoud not be a 5 star. more a 3 stars. need to look at the hotels down south to see what a proper 5star hotel is like. was excited about my trip but was disappointed
very good location and excellent food not friendly reception staff, absence of wi fi, ocean pool didn't work in October
1. its location on top of the cliff, the phantastic ocean view --- 2. the large outdoor pool facilities --- 3. the food buffet with enough fruit (which you often don't find in Tenerife) --- 4. the overall good price-quality relationship 1. Sadly, this is no longer a 5-star hotel. --- 2. The hotel should offer WIFI internet access for free (facilities exist) or at a reasonable rate; the current pay-per-use costs are much too high. --- 3.
The rooms are good sized, clean (no cockroaches) and everything you need for a stay are there (including complete kitchenary) No heating or ventilators, so it can become very hot in the apartment. Also the beds are very hot because of a plastic cover around the mattress.
Staff was very correct and helpfull. Ideal location. Excellent price/quality ratio ! Parking the car in the city of Puerto de la Cruz is a problem. The hotel has a limited number of parking places.
We enjoyed the extremely good service we received. The swimming pool was heated to a temperature that was very pleasant. We both had very good massages in the spa. We felt the only thing missing was the provision of tea and coffee making facilities in our room.
The hotel was luxurious, the rooms special, the dining food very good and staff were very attentive. No
cleanliness of the room, bathroom and even balcony - efficiency of the staff at reception desk and room service - presence of the manager - wonderful gardens - wonderful spa facilities - nice restaurants etc. etc. it's an excellent hotel the service at the "summer-pool-side restaurant" is rather slow - but you're on holidays ;-)
A beautiful hotel with everything that you would expect from a 5 Star hotel, but the very best thing was that you felt completly comfortable the minute you walked through the door. There was no awkwardness or need to adjust. This comfortable atmosphere was very much due to the staff.
It is the best hotel that we stay in. It isn't cheap but it is outstanding! Paying the bill :-) However, you do get what you pay for.
The predominating reason for choosing this hotel (and for coming back to it and recommending it in spite of the high price) is its magnificent garden. In general very friendly staff. Impressive breakfast buffet. All meals can be taken on the terrace at the pool and garden. For lunch and dinner, neither the (sometimes chaotic) service nor the food are consistently of the quality expected from a five stars hotel. For example, on our last evening in the hotel, I ordered salad bar as starter and steak with chips as main dish. The chips were delivered whilst I was serving myself at the salad bar and were thoroughly cold by the time the steak arrived. The steak was well done whilst I ordered it red/rare. And above all, the waiter serving the steak didn't even notice that he spilled a few drops of dark red sauce on my new beige trousers. Internet access for guests not bringing their own computer is also very poor and expensive.
Everything - thye warm atmospher,the services (including the night programs),the food and the facilities Non
comfort, space, food,spa, large bedroom,met nice people, very well organised and lastly staff and management attending to detail and very nice with it
location was excellent. Breakfast was excellent. The Bar was dark and dreary with no atmosphere. There is only one english TV channel, CNN. There were a number of German. I think the hotel should provide not just german and spanish TV but also english.
i liked the variety of the buffet for breakfast and dinner. well, during the nights there was some noise from outside from the bars but it didn't disturb sleeping.
Its convenient location and the splendid buffet breakfasts. There was no internet access in the rooms and the pool was small for a hotel of its size.
The friendliness of staff on reception----couldn't do more for us whenever we asked for advise etc. The quality and the choice of food available was excellent, at all meal times. Excellent location for shops, beach, restaurants etc. Very reasonable bar prices, basically the same as outside the hotel. would definitely go back to this hotel. Unfortunately, the pool was out of action due to refurbishment, however, the hotel provided tickets for the nearby Lido. No hairdressers/beauty salon on site, but some nearby. La Florentina, the Italian restaurant was closed, so there was no a la carte menu available.
view and the staff cleanliness of the room-we have to ask the staff to bring us every day soap and there wasn't pool and in the website there is
Good location. Room had a nice view. Staff tried to be friendly. The hotel has every indication that management was trying to cut costs in every little way. The staff tried to be friendly but were badly overworked. Every single time I went to or even walked by the front desk, others were waiting and the phone was ringing and it took several minutes before anyone helped. The wi fi did not work. Breakfast meats were iffy. Numerous little renovations were needed.
It was quite comfortable, with food stores close by, easy to access. I didn't like that there were cockroaches in the room and there was noise in the garden in the evenings. Also, there were some very noisy guests above our room, every night making noise like trampling horses and throwing chairs on the floor.
Close to center and public transport. The live music in the evening in the bar below the hotel was too loud.
Water in the pool is not chlorinated. We stayed in three hotels, this was the most unpleasant for the same price. This hotel is for pensioners, boring, old renovated rooms, soundproofing is not at all (hear absolutely everything). We felt like in a nursing home. Kitchen poorly equipped.
Big tropical garden and big pool. Spacious apartments with good neutral design. Free parking everywhere around the hotel, because in those Tenerife mountains it is very important. Lots of restaurants on the entrance street. At evenings some clouds too, so the very hot weather is only on the southern part of the island. Nice personnel. Quiet! No teenagers or party people! No wi-fi - you have to go to the bars.
Localization of the hotel, with calm, in withdrawal of the sea front. Noisy at groundfloor, non separated with the reception and the bar; the sound-proofing of the rooms is also insufficient.
the hotel style looked nice, the pool was great and the room a good size and well equiped the hotel bar was very quite but it was the time of year and there was plenty around to make up for it.
Friendly atmosphere, garden good, appartment spacious and the town of Puerto de la Cruz in very nice. The sunbeds were poor but we managed
fliendly staff and very quiet hotel...nice area.quality food in the buffet.acceptable price for beverages. Pool is a little bit cold for kids - could be warmer,so as the childrens playground should be bigger.sometimes evening music is too loud for thouse who has their rooms with pool / teide view.
Location and breakfast and dinner buffet Drinks were not included in the half-board price and we were forced to pay the exorbitant hotel prices to have something to drink with our dinner
In my room I missed a Mini bar an free WiFi connection
All was ok, the service was good and was pleased we chose this hotel, I thought the food would be more Spanish-like however I liked the choice of dishes that we had everyday.
It is located at the central of Puerto de la Cruz, walking distance to old-city, hotel it self is situated right at the sea side, which give you a wonderful view from room It is really old hotel, even it has 4* you cannot really find them there... I would rather consider it as a budget accommodation.
Location was very good, close to everything. Spa wasn´t open, some staff didn´t know what to do, food was appaling.
The room was extremely clean and the seaview fantastic. The hotel is situated in the centre but away from the noisy music bar corner. We enjoyed half-board and the food was fantastic. We would have liked to have international TV-channels like Eurosport. We did not like the staff trying to be funny by saying "terve, terve, mita kuluu" etc."in Finnish". It gives a cheap picture of the hotel (basic tourist two star jargon).
There was NO information about any facilities in the Hotel. The restoration was lovely, but booking a Hotel called a Spa should have those facilities available... OR state clearly at all points of booking that the Facilities are not yet ready. We were most disapointed.
The position was good - an ideal base for exploring the town and the north of Tenerife. The sea view fron our room was lovely - perfect for people watching from the balcony. Car parking costs had been reduced fron 20 to 12 euros per day - a necessity if you have a car. Reception was a little slow at busy times. The buffet restaurant couldn't cope with the numbers at peak times. The food was ok for the price but tended to be lukewarm.
the location and the view was very good.the food olso. the servies and the staff very good the bed was not comfortabel were from 2 bed
The hotel has a great location and still under overall renovation. Therefore, Spa, parking and other services are not operating.
Design, comfort, geographical situation, very good breakfast Contrary to what is announced on the webpage, the Wi-Fi is not available in the rooms which are higher than 1st,maximum 2nd floor (the only signal emittor being situated in the reception hall).
The situation was excellent and the staff were very friendly. The swimming pool was a very good size and the flowers lovely. Good position on coast and at edge of old town centre. Pleny of restaurants and bars within walking distance. We were shocked at the price for using the hotel car park which was 20euros per day with no reduction for our stay of 1 week - toral cost therefore 140euros. This made garaging more expensive than the car hire. Also the buffet dinner was poor quality and expensive.
The staff were very nice and friendly, especially the waiters in the restaurant. We had breakfasts and dinners there and the food was excellent with a lot of varieties to choose from. On my birthday, they arranged my table with candles and delivered a birthday cake and a bottle of champagne. Before my check-out, the staff at the pool bar managed to teach me a delicious local sauce and she even gave me a piece of rose for friendship. I was so touched. Weekend nights the main bar had "Duo and Swing" and it was really fun. We also liked the location, so close to the tourist spots, but very quite and lovely views from the balcony and sea breeze. We had a great time there.
I liked the decor, and the hole atmosphere of the hotel.
It's in the middle of the center. The beds were horrible, the bathroom wass tiny and the toilet was broken. I wouldn't book this hotel again. It also attracts a lot of old people. Definitely not meant for a younger couple. And if you don't like noise you are not at the right place here. It's accross from a lovely square but then again the church bells ring every 15 minutes. And people stay out till midnight so an early night in is impossible
The price, the coziness and the location were great.
The hotel is centrally placed and offers a good base from which to tour the local area The general ambience of the hotel is good however the rooms and bathrooms are tired and need maintenance. Food was of an average standard but plentifull.
location bathrooms need updating
Delightful setting and historical character of the hotel. Excellent food and helpful staff. Very convenient for the tourist facilities and the traditional town centre.
Nice Canary atmosphere, friendly staff, very good location (close to the sea, beaches, bus station, many banks in the neighborhood, shops to buy fruit, etc.), breakfast already at 7 am + possibility to choose among many things to eat, possibility to sunbathe on the terrace. Noisy location (though it got quiet enough late in the evening to be able to sleep well); little swimming pool.
Location was great,clean and tidy,staff nice and polite. none
I've stayed at this hotel 3 times now and each time they have welcomed me, when I returned I recieved flowers in my room!
Central Could be noisy
The location of the hotel is excellent - although parking is not. It is very nice and right in the pedestrian area.
The Apartamentos Alta is a excellent place to stay and it is near to all the commadities, very friendly ambience and friendly staffs ,and it is situated in a good location in puerto de la cruz, and it is true to be too good it is just near by the beach ,, will recommend this place for al who are looking for cheap and the best of the best to stay in puerto de la cruz.
Very friendly Staff - Very good Room
Very Central Very noisy
Fantastic location, very spacious apartments
peace and quite
The fact that we only stayed one night. We believed it was inexpensive when we booked but later discovered it was at the higher end price of budget accommodation in the area. It was cheap and it felt cheap, the room was basic but clean, the public areas less so. The receptionist acted like we should be grateful to stay there.
Good location near Martianez, really big room Bit noisy, limited parking place
friendly staff, good location, big living room, parking
The building is very well situated, walking distance to the beach and shops. Customer service is excellent, they are friendly, diligent and reliable. If i go back to Puerto la Cruz for sure i will stay at this hotel again.
Strong management. Excellent position in resort. Large apartments. Only noise from Disco
The reception staff, the pools, quiet location, excellent free bus service into Puerto de la Cruz. The lack of a decent waiter service restaurant; totally over-run by Germans; poor, unhelpful to English, tour booking service.
Staff is speaking french (doesn't help to have clear explainations on issues we had) - relatively quiet - close to highway : easy to drive from there to the main touristic and natural areas. We definitely not recommend this pretentious hotel Price we paid, 65 Eur/night, too much for Canary and for 2 star service and confort. Instead of room with view of the moutain, without explaination they gave us first a "bungalow" on floor -3 with view of another bugalow; it was stinking humidity and we asked immediately to change. They gave us another bungalow on floor -1 "as a favor" , this one with view of the sea. The tinty bathroom was stinking humidity and we never succeeded to have dry towel. Mattress is similar to what you can have in holiday camp. Plastic furniture on balcony used to be blank. Breakfast is very average (7 Eur/person) : the only one on the island without fresh fruit juice or at least bottles of juice. Dinner's worst ! Paying was a problem : no credit card receipt.
Although in a quiet part of the island, and needing a car if you are independent. (There is a free bus to Puerto de la Cruz). It was very accesible to all parts of the island. Hotel was good in all aspects although the food at dinner could have been hotter. All in all a good value for money Parking is a problem as there is no hotel car park but successfully found spaces free every day around the streets of the hotel.
Big and complete room, beautifull view, swimming pool and the very usefull shuttle service to Puerto de La Cruz. The restaurants services: twice they brought me dishes different from what I ordered (at the swimming pool restaurant), once they did not bring our drinks (at the dinner restaurant) and at the bar our order was complitely ignored!
Convenience for the purpose of our visit - daughter's wedding. Lots of space in our suite, excellent buffet breakfast, good bar and snacks service and the spa services we used were also very good. Full kitchen facilities if you wanted to self cater. Towels provided for the pool area. Finding a parking space can be tricky but we didn't enquire about using the hotel's undercover car park, as we did not know it was there until towards the end of our stay. Some of the sea view rooms are on the mountain side of the hotel with a view of the sea to one side and mountains to the other side, so do not overlook the swimming pool area. It would not have been an issue if we had booked the mountain view rooms. Double beds are 2 singles pushed together.
View, peace and quiet, availability of sun-beds. Lack of nearby facilities, shops, restaurants etc
The food, and the heated pool.
This is my third time staying at the Turquesa its very comfortable clean and nice staff , myself and my wife would certainly go back again. my self and my wife would certainly appreciate a facility for making a cup of tea in our room ,we had the use of the fridge which was of great benefit.
well organised. Courteous. Friendly, family atmosphere Rather noisy at night in spite of notices in rooms about respecting other peoples right to a quiet night!
a well designed and spacious hotel with what appeared to be a an excellent outdoor pool. staff not very welcoming; noisy especially in rooms above entertainment area;appalling wines in restaurant; lack of adequate car parking; service at breakfast almost non existent (guests had to lay their own tables and forage for cutlery etc.) the indoor pool was free to use but only if you bought a swimming cap! For an odd visit this was an unreasonable levy.
surrounding facilities no
Cleanliness, quite and calm atmosphere, very close to the beach.
very good selection of breakfast and nice big pool
facilities for disabled limited use of indoor swimming pool
quiet, clean value for money No fresh fruit salat and few fresh vegetables
Nice location near the beach and the bus station. If you don't participate the evening programs you might suffer the "noise" that came from the "Ball room". It stops at 11 o'clock, so not a big deal. :)
Except one recepciontist, the hotel staff is very kind and helpful, the location is good, but hard to park in the nearby. One of the recepcionist did not speak English at all, he could not use the credit card system, the cash withdrawal from credit card was a lot of money...
very helpful staff, good food, gym, wi-fi..... excellent!
Comfortable room, spectacular view from balcony, close to bus station and city center, free wi-fi in hall, reasonable price At least 15 min walking to the beach, no internet in the rooms
It was very close to all amenities and very clean and friendly. No air conditioning so very very hot and with the window open it was very noisy through the night
The personell of the hotel could not speak English or any other foreign language (French, German, Italian) and it was difficult to communicate. While we had reserved a double bed room they offered us a twin bed room and while we repeatedly asked if we could get a double room, if one were available, they simply ignored us.
Nice personnel, good situation
Great location, close to bus station, El Charco Plaza, shopping, restaurants, and beach, all within short walk. Friendly, helpful, accomodating staff. Iplan to return there next year. I did find it to be noisier than I would have liked but feel this is due to the type of construction and that it is open air and not unusual for Spain. The noise level decreased after 11pm and I always got a good nights sleep.
The location was the biggest advantage of this hotel. The room we had opened straight onto an atrium as did most of the rooms. The noise at night was terrible. The food was very limited and the swimming pool was not much bigger than my bath tub......Whoever took the photos for the website is a genius.....the pool looks lovely on the site.
the Spa too many kids, if you want to relax it´s difficult some times
Staff is frendly Repas dans l`htel n`etait pas satisfait - le petit-dejeuner assez bon mais le diner - pas du choix des salads fresh, plus avec le mayonnaise...Staff de la reception ne parle pas bien ni anglais ni francais ( 2-3 phrases).. Room cleaning was very bad (surtout dans le bathroom)
Worst attitude of hotel staff and hotel management we have ever seen! Started with the hotel reception being almost a floor up with stairs with no one to help you carry luagage and they call themself 4 start hotel. Then the room was suppose to be for 4 people, but we found a twin room to which they have staffed a convertable uncomfortable bed and a baby cot - leaving no room to move or to put luagage in the room. Instead of quickly changing the room set up or replacing a room - they have told us that if we want a bigger room we would have to pay 'only' 50% more than the booking rate.... We left the hotel!!! Don't get close!
A lot of thing to do (swimming pool, minigolf, beauty garden, table tennis, pool bar) Good breakfast and dinner. Peaceful location. Very clean hotel, so cleaners work very well every day. Thank you.
Nice pool, room with terrace and view to Teide vulcan, bus to city centre, meal, friendly staff in restaurant The barmen in the bar, who spoke only Portugease and made any efforts to understand my order. We visited the bar once and get enough.
The breakfast and dinner buffet had a very good choice. The hotel is not easy to find .you will need a car as there are no other shops or bars within walking distance
nice clean hotel with good facilities. Food is very good.
pool, free wi-fi internet in lobby food too pricy for the quality, but hotel too far from restaurants to go elsewhere to eat easily. no internet in rooms
Perfect location for a holiday. The food and the services of the hotel are worth the four star. The hotel has an own botanical garden and hourly free transfer to the beach.
The View. It was about 10 minutes walk from a free car park. And you can't even pull-up outside to leave your cases... and my room never got any sun.
The setting and location . The guests were allowed in dining room at dinner time in shorts
Very helpful and polite staff. Evening entertainment poor and aimed at non Brits. No parking.
This is the third time we have stayed and the staff do not treat us as strangers. Excellent service.
good location, lovely sea view from my room, the swimming pool was a nice touch No free carpark anywhere in sight, if you're planning to rent a car to get there, be warned! Also there was no fridge in the room, something I would expect in a so-called 4-star hotel. Not a 4-star standard, I'm afraid. Reception staff had poor English - it took 20 minutes to check me in!!!
Excellent location, excellent staff, face some language problem very few know working english language. Telephone charges of 3 euro for no calls.
The breakfast provided was very varied. The lady in the beauty salon downstairs by the pool area did fantastic massages. Central location. Though a great selection was provided for breakfast sometimes the hot food was not that hot.
We had a room on the 10th floor overlooking the Lido complex- woh, in the daytime but obviously noisier in the late evenings until the music died down along the promenade restaurants. Great room for the prce we paid for B and B though the breakfast was very average.. The beds were very uncomfortable and we both woke up each morning with backache. They also sounded like they were covered in plastic as they made an awful noise every time you moved. We did swim in the pool on both the afternoons we were there but the water was pretty chilly - it said it was 23 degrees. I can see why few people were using it!
The staff must try to speak english for those who dosent understand spanish
I liked best, that I could find place for parking the rented car near the hotel any time the trafic of the free bus to the beach is not comfortable, especially it's absence after five o'clock
Spacious triple room, excellent bathroom.
clean and OK for a short stay The resteraunt staff were quite unfriendly. It seemed they couldnt wait for the sitting to end. Our drinks waiter would be better off being a prison warden. Oldish bald chap with glasses and a moustache...didnt get his name.
Never got to stay there arrived and hotel was closed It would of been nice if the hotel was open very disappointed
Location, facilities Uncomfortable /small bed "smoke" odor towells (once) Poor Internet access. Only one station and outside the room. Strange arrangements (must sign for extra payments if not returned) for the TV remote control and towells for the pool. This is not acceptable for a 4 star facility
I had a super view of the valley and the sea. The room was spacious. The staff were generally kind and thoughtful. There was a remarkable magician on in the evening too! There was clearly an enormous machine above my room which whirred noisily during the night.
The web-site has the hotel as 100 m from beach! Entirely untrue the hotel is at La Paz. Nowhere near a beach! A modern Hotel should have at least one news channel in English available on the television.Very old tv sets
Nice staff,, very accomodating Hotel is in a moderate state of disrepair in, for example the indoor pool and sauna areas. The staff were very responsive to complaints, though.
Value for money quality and variety of buffet breakfast Indoor pool/saunas need a refurb high temperature in dining room for breakfast (we only had rb)
Nice garden and quiet place. Friendly staff. Maybe they can buy some new babycots. The little iron beds are a little bit dangerous for a baby.
garden, staff, meal, ducks, people, swimming pool, everything sometimes was a loud music after 21.00 till 23.30, but it wasn't a problem for us
Good around package and price, room was large.
The surrounding gardens within the hotel grounds are superb. Food is plentiful-no way could you go hungry! Comfortable lounge/bar. A lot of places in the area including this hotel try to cater for disabled, however, anyone with a disability would find they are unable to access the pool which is such a shame, as it looks lovely.
Really beautifull garden, peacefull, very big room, friendly staff at the restaurant. The comfort of the room was not 4* level but a spacious 3* (No minibar, no deskchair, old paint).
Our room (1503) and bathroom were spacious, quiet, with a lovely view. The hotel is set in beautiful gardens. The dining room closed at 9.30pm which is too early for Spanish people to have dinner (I am a Spanish resident). As the hotel seems to cater for mainly German and English tourists, I suppose this early timetable suits.
botanik garden somebody stoll 100 euros from room number
Garden location. Pool and area around. Food selection. Lounge area.
The hotel is located nicely 10 minutes walking from main streets of the city. It also has a nice lobby and fair buffet breakfast. Very close to the main bus stops so if you are not by car it is definitely a plus. We also had a good sea view from our balcony. The fitness room mentioned in the website was the worst I have seen so far with four machines in total where 3 of them was completely broken and the other one is utterly useless. Internet connection was ridiculously expensive with 4 euros for an hour. The main target range of the the hotel was 60+ guests so not many activities for young people.
Staff made effort facilities somewhat worne out
The hotel staff were courteous and nothing was too much trouble.all minor glitches were soon dealt with The hotels positioning in the town I also felt was perfect.
food, location, close to main shopping mall and bus station. 10 min walk from the famous pool on the sea. the hotel is built on the mountain, so the second pool was on a high platform at almost the 5th floor level We found on our last day while packing a pack of gum that we never used under the table, meaning that that part was not cleaned for atleast 1 week... still the rooms were very clean other than that.
The location was slightly uphill however, afforded easy access to the general town area. Most of the staff were very old and did not speak enough English.
It was practical, clean & decent hotel, but next time I would prefer Puerto palace,which is better hotel for the same price.
Close to the port and beach walking area, the hotel is in a good location. Even though it looks a little tired from the outside, not to worry the rooms are very clean and well laid out with enough amenities. Check in and out was fairly smooth. Hotel staff also helped us check that our flights were still operational due to airport closures. Parking also provided for rent-a-car guests like us. Overall a good experience, but we believe the safe should be standard and included in the room rate, rather than charging an extra fee for the same.
Friendly, helpful staff.
Very nice and assistant personnel! Big cockroach in the hotel room! Air conditioning was not functioning at all.