聖羅莎 查爾斯·舒爾茨索諾瑪縣機場租車

優點： the car was fine. no one was at the drop off location when I returned the car. now budget keeps calling saying i never returned the car. I did though. this is stupid.

缺點： customer service: i returned the car and now budget wont stop calling saying I never returned it. !! rediculous.

Fail

缺點： Nobody was at the rental counter in Santa Rosa. Ended up going with another rental company.

Poor service

缺點： Budget did not have a full size SUV as reserved. The woman at the counter was only interested in upselling me to a Mercedes SUV. She offered me a "fantastic deal" of only an additional $85/day rather than $165 extra/per day because they didn't have the car I reserved available. I wasted almost an hour at the budget counter and there was no resolution. I ended up walking away and renting from another counter.

Not Clean, Not Clean!!!

缺點： The car seemed as if it hadn't been cleaned from the last occupant. I found paper wrappers and other detritus in the back seat and trunk. The windows and side view mirrors had been poorly cleaned and were a big distraction driving on the road.

Never Again

優點： The agent at the Santa Rosa Ave. facility was phenomenal. He tried to change my flat tire and got me a different vehicle when he realize we didn't have the key to unlock the Lugnuts on the Volkswagen.

缺點： I rented my car at the Santa Rosa airport facility. A walk around of the car was not done. I was handed the keys and told the car was out the door and to the left. It was dark and there was a huge parking lot to my left. I had to press the door lock on the key fob to even locate my car. The next morning, I had a flat tire, so could not return the vehicle on time, after waiting two hours for roadside assistance and eventually canceling it. I was charged an extra day and a late return fee, which I was assured would be refunded. I tried to call the manager at the Santa Rosa airport facility, but could never reach a person. I was repeatedly transferred over to the national reservation line, where I was treated rudely and abruptly buy all four agents I spoke with. The final one, was the worst. I asked to speak to his supervisor and he told me that he was the supervisor. I was appalled at the treatment and the service I received. In desperation, I finally called a Hertz agent at the Santa Rosa airport, knowing the counter was directly adjacent to the Budget counter, and asked that the Budget agent call me. I never received a call. I will never rent from Budget again