聖荷西 托比亞斯博拉諾斯國際機場租車

缺點： Worst value. Clearly has no concept of customer service or friendliness. Exceedingly overpriced.

缺點： Get insurance before you get down there

優點： The staff was helpful and friendly enough...pick up took a while but drop off was quick and easy (few customers probably due to coronavirus).

缺點： If there were more prominent statements when we made the reservation online about MANDATORY liability insurance from CR government... and there would be a $950 damage deposit put on my credit card...this despite having purchased insurance covering any damage to vehicle when I made the reservation.

優點： Nothing. Although I made a reservation in December, Economy was unable to fulfill my reservation.

缺點： They could have given me the car I booked months in advance, or at the very least have had the courtesy to not charge my credit card after not giving me a vehicle.

優點： Car worked. That’s as much as I liked. The staff was horrible and the hidden fees aren’t brought up until you get to the counter.

缺點： Being more honest with prices. Our total car rental turned out over double the quoted cost on kayak. There’s a mandatory liability fee which significantly increased the price of the car rental. This should be addressed online with the price of the car rental. There’s also a mandatory 13% airport tax which is not 13% of simply the car rental. This 13% includes the entire cost of the car rental and insurance. So absurd. Worst experience ever. Never renting from this company again. Probably won’t be using kayak either since prices are clearly not transparent

Fraud Business + Disregard For Customers

優點： Car was fine but not worth the surprise cost.

缺點： This business is a total fraud. They advertise low daily rental costs but upon arriving inform you additional insurance is mandatory and the insurance was more than 4x the quoted total cost. They also rented me a GPS system that didn't work, but wouldn't provide me a refund. As far as I can see this business only cares about taking money.

What a scam!

缺點： I see I'm not the only one who got ripped off by this place. Read the other reviews, they're all true. You will end up paying over 3x's what you were quoted. Worst rental experience I've ever had. They'll stick you on the gas too.

Low tire pressure and spare tire rim was bent

優點： Service was quick and shuttle from airport was speedy. Friendly enough.

缺點： The front left tire was missing the cap and all of the tires had low pressure. We had a flat tire out of nowhere - changed the flat ourselves but the spare had a bent rim. Went to the service station and all tires needed air. We were leaving for airport in morning and I didn't want to drive all the way on the bent rim. I called and they offered to open the Jaco branch 30 min early so we would have time to make our flight and change out the tire. They ended up opening at 8 and I was rushed. Don't assume that they will perform regular maintenance or inspection. With insurance it was ~50 a day which is about the cheapest you can find for SUV. Again, you get what you pay for.

優點： Good gas Milage, comfy seats

缺點： Car leaked during rain, key fob didnt work, had to pay $200 for a piece of rubber on bumber that came off though we didn't hit anything nor nor knee was missing.

缺點： Was given a rate of $96 for the 5 days. When I get there I was charged $303.

缺點： The tires were worn down to nearly no tread, the brakes needed replacing on our car as well as others we saw driven on and off the lot, and on top of that, the cost due to hidden insurance and fees ended up nearly quadruple the quote at which we reserved.

優點： Price was reasonable but when I got to Economy car rental the insurance I bought thru you was only collusion for damage to the car I am driving not liability which is compulsory by the Costa Rica law. So I had to pay about $250 more for insurance. I think this should be an option on your web site. People can choose it or decline it. What you offer for insurance is already offered by the Credit Card company that is being used. So the $36 I paid you were waist of money.

缺點： Insurance is waist of money. See on the left

Not many choices

缺點： The car was older and beat up. It had over 75,000 miles on it. I did rent an automatic so that may be why selection was very poor. The car had many ding, dents and problems. The USB plug in did not work. It kinda smelled like smoke. Be prepared to buy the insurance at the counter. Don't bother purchasing a policy online like I did. I was told it would cover the car in Costa Rica and I had to purchase the suggested insurance or put down a deposit of $2500. The car, in my opinion, wasn't even worth that much. So what I thought was going to be $50 car rental and my pre-purchased insurance of approx $40 turned out to be over $225 for 4 days of rental. Then they added on $13 because my tank was 1/8 of a gallon less than it should have been and $80+ because the rental was returned less than six hours late. (Traffic was horrendous and navigation via cell phone was interrupted because the USB would not charge the phone; therefore, we got lost!) Live and learn and please learn from my mistakes.

Is a rip off ( false rent price )

優點： Nothing !

缺點： They advertise cheap rental prices but do not include the price of daily insurance ( according to the employees is a mandatory government requirement) you get charge between 25, 35 or 42 dollars x day

NEVER AGAIN!

優點： The actual car was very comfortable.

缺點： I was so exhausted by economy's deceipt and misinformation that I don't even want to get into it here, except to say that I will never rent from this company ever again and I strongly recommend that no other customer consider this place. Never again.

缺點： Cancelled reservation before the reservation date and still got charged for the car. Reason for the cancellation was because after requesting an automatic they could only provide me with a manual car. I can't drive manual transmission so I cancelled. Was told no refund would be given because I was a "no show" even though I have a voice confirmation and email on my cancellation. Waste of money.

缺點： I was not informed that the insurance I purchased would not apply when I arrived in Costa Rica. I was charged an extra $400 at the airport.

Do NOT use this company

優點： Got a great weekly rate; however they rape you when you show up to pick up the car. They're in the middle of nowhere and refuse to let you have the car unless you purchase their "required" insurance. Our $80 rental car ended up costing over $500!!!

缺點： EVERYTHING

Deceptive

優點： Convenient pick up and drop off at the airport.

缺點： Deceptive pricing and poor customer service. Note that I ended up paying 3 times the price I was quoted on Kayak due to insurance costs despite having insurance coverage through my credit card. When I asked for a breakdown of the costs they refused to provide it and stated I can either accept it or find another company.

Absolutely Horrendous Experience

優點： I didn't like one single thing..

缺點： Total waste of time booking it. The booking says pay half now, pay the rest at the counter.. so I'm expecting to pay $140 max.. I get there and they try to charge me $1000 for a deposit on top of another few hundred dollars for insurance and mileage? Absolutely horrendous experience and I will never suggest Kayak for rental bookings ever again. Do yourself a favor and just book through Enterprise or other reputable sources..

Surprise fees and unreliable car battery

優點： Drove well and great on gas

缺點： Upon our arrival, they told us we had to get a mandated government insurance that was almost double the original cost. We would have went with a better car service if that was the case. The car battery died a couple times during our travel. One is a remote area where we were lucky our airbnb host had left jumper cables and his ATV.

Two cars four hours in 6 days

優點： Nothing. First car took us 2 hours to pick up with a paid reservation. Then the aircon didnt work. We are in costa rica where its hot! Stopped our vacay to exchange cars in new city. They had no cars and didnt know what time next day they would. Waited around. Finally we stopped backnin after they had not called and received a new car taking another hour off our vacay time. Made sure the return time was what we had booked... 3pm. Nope they put it at 12 noon. I told him its 4 oclock now! And we have had to stop in here two times in two days. He said not to worry its 4 now so u have a 2 hour window so till 6 on the return day. Right! So off we go. The next car had no guts and was hard for it to make it up hills... which is what costa rica is! Then we stopped the car after driving it for an hour on the side of the raod looking for the mext has staion... guess what! It wouldnt start again we had to wait 2.5 hours on the side of the road in the middle of nowhere for a mechanic to come and change out the battery! When we returned the car at 6:15 because of traffic and the wanted to charge us an extra day! We had to fill out yet another claim form to "maybe" waive the extra day fee! Also bE aware that there is two type of insurance ypu HAVE TO have; 3rd party which you HAVE TO purchase from them ($450) or put a huge deposit down and insure yourself which you can purchase when you book online for $72. I think that is enough to share :)

Surprise!!!! Expect to pay 3 times the rate you se

缺點： Agent forced me to buy insurance which was twice as expensive as the rent. He Wouldn't let me use the insurance my credit card offers. I was caught of guard! Pretty much every person that came to pick up a car was stunned. The agent ( short, bearded Guy) told me it's more expensive in America, and basically told me to take it or take a taxi. After chatting with other customers, we all felt we had no choice, so we just took it... pre