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優點： Crew was great
缺點： suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight
優點： Nice cabin, clean . Friendly crew
優點： Overall good
優點： not enough room, everything hastily delivered
優點： Service and Aircraft B777
優點： Nothing to say anything flight has been cancelled two time. My all commitment collapsed. Finally took train. Very worst service.
缺點： Flight shouldn't cancel at any cause even one passenger booked air ticket. Otherwise have to inform one day earlier. Lufthansa air service is very worst.
優點： Lufthansa take great care of their passengers, always
缺點： Poor gliding in and rough landing
優點： snacks and entertainment
缺點： 40 minute delay in departure due to late arrival of incoming aircraft.
缺點： Scrambled eggs breakfast was more like a mousse and had no texture
優點： I was happy with all aspects of the flight
優點： Great crew, good legroom and comfortable seat
缺點： food was average
優點： Efficient speedy boarding but slow at Dubrovnik airport going through passport check
缺點： Free drink on board would have been nice as paid more especially for BA but apart from the baggage allowance and quick processing there was little to differentiate from a budget airline
優點： Although a late take off we managed to arrive 3 minutes early!
缺點： Nothing, keep up the good service!
優點： I flew with my sister who has disability. Check in was very smooth and the Spanish lady who checked us in at Heathrow airport took our hand luggage which was really nice as we could just take care of our wheelchair.
缺點： BA should consider to serve complementary coffee and tea on board. Such a little thing, but could make a huge difference.
優點： Very comfy leather seats like business class
缺點： No free food, snacks
優點： Nice seats and nice enough staff
缺點： Delays, no information provided and no water provided while we were waiting to depart. 1 hour delay (57 mins to be precise....)
優點： Cleanness + Friendly
缺點： Plane is little far way from terminals compare to Emirates flights
優點： The crew were NOT helpful, The captain didn't inform us well about the delay
缺點： More communication with passengers, as well start the Entertainment screens early, NOT after take off ?? which is really strange ??
優點： they are quiet but not as roomy as i hoped. The food was okay.prices in Abu dhabi are extortionate though for a 5 hr stop.
缺點： The plane to bangkok from Abu Dhabiis a bean tin cram as many on as you can . the seat sent my backside to sleep for 3 days and my ankles and legs are badly swollen. disappointed and not looking forward to return flights
優點： Got me from a to be
缺點： Just don't use Etihad
缺點： The crew is the most arrogant and ill mannered from all the other international airlines I have flown with - so please be ready for a very unwelcome experience. I had also worded this out as a complain to them, but received a very lukewarm and uninterested reply.
優點： It was on one of their newer planes which meant that we had decent comfort and entertainment!
缺點： The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that.
缺點： long waiting time in the bus before the flight
優點： We were kept informed about the delay
缺點： Has to wait 14 hours in Helsinki for a 25 minute connecting flight
優點： My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport.
缺點： We didn't get from Helsinki to Dublin we were redirect via Paris.
優點： Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS
優點： Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble.
缺點： Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator.
優點： The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay.
缺點： No comment.
缺點： Long haul flight made pleasant by KLM
優點： Everything OK
優點： The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)
缺點： A lot of delays, on both flights. We spent twice as much time waiting than flying.
缺點： Flight cancelled
優點： The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight
缺點： The earphones could have worked!
缺點： Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!
缺點： For better leg room in business class go for the bulkhead seats
優點： one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude.
缺點： Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training
優點： the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled.
缺點： The food was disgraceful, the entertainment, the quality of the movies was poor..
缺點： Very cramped. Worst leg of the journey
優點： Smooth boarding, excellent crew.
缺點： Quality of the food could be better for a business ticket. Bread like a stone and not warmed.
缺點： Check-in 安排混亂，排隊超長，付费又要出去排ticketing再回来過安驗。總之如果要做俾錢嘅事建议早四个仲排队。
優點： Can reach many European cities in a good price.
缺點： unstable air conditioning. It's rather hot in the carbin for some period of time.
缺點： Flight delayed after previous flight had been cancelled, no communication, awful customer service
優點： The crew is very proactive.
缺點： I ordered low calorie meals for all 4 flights. VERY DISAPPOINTED. Absolutely unpalatable food. If someone from catering has the time I would be glad to speak with her/him and explain why I went hungry. Tel. +971561881810
優點： Smooth and pleasant flight with no interruptions which enabled sleep on a long overnight flight. The plane was older than on the previous flight from Melbourne to Hong Kong and was noticably short on toilets for the number of passengers.
缺點： Food was mediocre in flavour and variety.
優點： I paid $190 for extra legroom for an economy seat by an exit door, however the remote for the entertainment screen encroached an inch on the already VERY narrow seats - I'm six foot three and 215 pounds and both hips were in full pressing contact against the sides of the seat - TOO NARROW!
缺點： Seats too narrow in Economy.
缺點： flight delayed as usual
優點： Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films
缺點： Foot rest in economy, gluten free meal is poor (except bread).
缺點： Excellent service by good mood personal and cabine crew. I enjoyed the short flight.
缺點： Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight
優點： Food and service in business class were splendid.
缺點： Absolutely nothing
優點： Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for.
缺點： There was nothing really to dislike here.
缺點： The boarding gate has too little space and was chaos.
缺點： This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number
優點： Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered.
缺點： On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time.
優點： Cheerful and very helpful
缺點： The food could be better
缺點： Improve cabin comfortable
優點： Exceptional flight super comfortable
缺點： That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight...
缺點： The bread buns were cold. Better if they were served hot
優點： Excellent service
優點： I had a wonderful experience the whole way through.
缺點： The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken.
優點： Cabin cleanliness isgood
缺點： Food is bad
優點： Reliable, modern cabin, nice crew
缺點： Some more music choices would be nice
優點： I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well
缺點： A slight delay
優點： Overall good
優點： Absolutely nothing.
缺點： Swat comfort. Boarding. Crew warmth (at least pretend you don’t hate your job).
優點： It was a short flight
缺點： Enough room to sit. The worst cramped seat I have ever had to fly in.
優點： Nice staff
缺點： Chairs didn’t recliner. No window in window seat
缺點： This was like a Ryanair flight for 4 or 5 times the price.
優點： Service and hospitality. On dot service with no major delays.
優點： Reasonably comfortable seat
缺點： The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling.
優點： Great amount of legroom, snack given even though < 1hr flight
優點： You can charge your phone on the flight. Got snacks on each flights
缺點： the food options
優點： Crew were amazing not stingy with the drinks. Boarding was easy and smooth
缺點： Would prefer flying with partner United though. Think they offered a better service on board
優點： Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad.
缺點： No hot drinks or food available to purchase inflight. The toilets were dirty and smelly.
缺點： Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later.
缺點： See above. This scam is not acceptable. You should be ashamed. I demand my money back for paying twice for baggage, including the airport fee. I will be going to the media re this scam and seeing if I can start a class action.
優點： I liked very muche the flights time table.
缺點： I have nothing to add hear.
缺點： We paid for bags. Called to check the bags were included and on a technicality alitila charged for bags again. When we asked why, we were told this happens all the time. It seems alitila relays on this to rip of foreigners. This is despicable. This happened twice from two different booking companies and only with Alitalia. I will follow this up next week.
優點： Great crew, excellent legroom
優點： ICE program and WiFi made the trip comfortable.
缺點： Depending on the plane, you may not get comfortable seats and have difficulty using the touchscreen. The cabin crew is a bit slow in responding to requests and show attitude.
優點： Everything was excellent.
優點： Food and attentive of the crew.
缺點： The boarding took a very long trip on the bus from gate to the aircraft. The entertainment system need maintenance. Screen and head set socket are poor quality.
優點： The crew were very hard working and did a great job.
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