優點： Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)
缺點： Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you.
優點： Comfortable and efficient
缺點： No vegan food options left
優點： I liked everything was excellent
缺點： There was a 10 minutes delay
優點： My daughter traveled as an unaccompanied minor overseas and was taken care of reasonably well. The staff in LAX were not as friendly but then I am just glad that everything was handled for her at such a young age being taken through such a big place. My daughter said she slept very little overnight due to a rude passenger who was talking very loudly and using a phone. But over all she was happy with the in-flight entertainment and I was pleased with the amount of baggage allowed at no extra fee.
缺點： The staff were a bit impatient and rushed. Didn't seem to notice the actions of rude passengers.
優點： The crew were competent, friendly and helpful. The back of seat entertainment was very good, with a lot of new releases. When the flight was delayed the pilot did come around and speak to passengers, which I appreciated.
缺點： The flight was delayed and we were not given any information about what was going on.
缺點： Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!
缺點： Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold.
缺點： We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!
優點： Food was decent and crew were nice enough
缺點： Seat space was small and cramped. Entertainment was poor unfortunately
缺點： My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh
請給我們寄送 電郵 我們團隊成員將很快跟你聯絡。