|航空公司||中國東方航空, 越南航空, S7 Airlines, 瑞士國際航空, 阿提哈德航空, 卡塔爾航空, 阿聯酋航空, 俄羅斯航空, MIAT Mongolian, Air Astana, 中國國際航空, 海南航空, 新加坡航空, 漢莎航空, 中國南方航空, Finnair, 土耳其航空, Royal Jordanian, 大韓航空|
優點： No personal entertainment devices - you can't use your phone to read a book or listen to music. back to good old fashion travelling. Make sure you prepare yourself with a book and junk food to cope
優點： Professional and quick boarding
優點： Clean, comfortable and ahead ov time
優點： It was cheap but I would not do it again
缺點： I made friends with another passenger who when texting his number introduced himself as ‘XYZ, flight from hell’. That pretty much sums it up but here’s a laundry list of issues I faced on the trip 1. They landed us in a different airport in China and did not inform us on how to get to the other airport (PVG). After several failed attempts of catching a taxi that accepts Visa or US dollars, we finally got a bus that ferried us 2. They also did not automatically transfer the luggage, so I had to carry my two checked in bags to the other one and then stand in a 45 min queue to get them checked in again 3. Unhelpful ground staff 4. Delayed second flight. After a shitty eight hour long layover, we got another 2 5. Horrible food 6. No ear plugs are available in the plane 7. Not a single apology from the crew about the delay Also, anyone who doesn’t speak mandarin needs to understand that the crew in China is not well equipped to understand and help you, so be prepared to have the translation struggle
優點： Despite the late arrival of the inbound aircraft, the bus boarding was efficient and we were ready to go fairly swiftly. The seats were quite comfortable for a short flight, it was a visibility newish B737-800 aircraft. The food was bland and flavourless, but they did serve fruit and Haagen Dazs
缺點： Again the food was basic apart from the ice cream. The entertainment came in the form of pop down screens that just played a Chinese drama. The single most frustrating thing about flying any Chinese airline though is the blanket ban on all mobile phones during the flight, even in flight mode. A imbisilic and embarrassingly outdated rule that is clearly one of the many achievements of the CCP. Wake up and join the rest of the world!
優點： Was able to buy last minute at airport. food and drinks are fine
缺點： delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong
優點： The seat was comfortable and the food was good
缺點： My flight was delayed but general was good I enjoyed the flight.
優點： Check in was efficient
缺點： Hygiene of local passengers
缺點： Flight was delayed. Boarding was not via aerobridge. Landing was a little rough.
優點： The sandwiches were really fresh and nice. When the boarding was delayed water was distributed by staff. We did not crash.
缺點： The boarding was delayed twice by one hour due to adverse weather conditions in Vladikavkaz, which is something which happens quite often. Announcements were not made properly. After we boarded the captain promptly took off and everything was OK until we arrived to Vladikavkaz. The weather conditions were still bad and instead of saying anything to the passengers the captain decided to just spend an hour and a half circling above the landing strip before cancelling the approach and going to the alternative (Mineralnie Vody). After landing the crew first played 'thank you for flying with us and please fly again' message before realizing that not everyone is pleased by both the delay, failure to communicate and the situation in general. The worst part was the captain speach about 'We don't know when we will take off so please use taxis and buses to get where you want'. Obviously no support/food/drinks/lodging was provided by S7 and no proper apologies were made.
優點： The flight was on time, very clean cabin, the crew was pleasant, the luggage delivery was lightning quick.
優點： All on time as expected
缺點： Could not check in online for utair
優點： Good new and clean airplane. Good meal
缺點： Boarding was poor
優點： SATA fly from Horta to Lisbon which is extremely convenient
缺點： The plane arrived late apparently because of waiting for low cloud/fog to clear but it was a modern Airbus 320 and the weather was not that bad. We were 45 mins late. Announcements were minimal. They have 2 other local flights leaving at the same time and waited for them to taxi and take off before boarding. The other flights were inter-island with no need for onward connections. The Lisbon flight had many passengers intending to take onward flights so in my mind this one should have had priority. It was poor all round
優點： Fast journey despite a short delay it arrived on time.
缺點： Felt a bit hectic on the plane, possibly due to other passengers being slow to board.
優點： The approach into Venice airport was to the NE so the flight path gave a perfect areal tour of venice out the right side of the plane.
優點： Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me.
缺點： YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH.
缺點： Having no entertainment in the flight
優點： Everything was perfect.
優點： Used their larger A380 plane Good boarding and inflight service
優點： Seats comfortable especially when plane not too crowded of course!! Blankets large and warm.
缺點： Staff could be a bit friendlier Movie choice is ok but could be better Food can be improved drastically and could be healthier options
缺點： Getting more minimal on the food service. Emirate have more and better quality
缺點： Foord service poor overall
缺點： flight was overbooked had to stay in abu dhabi
優點： Seat where comfortable and thank needed more leg space
缺點： Good was poor bcz going and back was same menu of choice of food.
優點： Same as earlier flight
缺點： Entertainment on the Boeing 777 suffered from access problems
優點： Attention to detail. Very professional.
優點： The Cabin Crew is pleasant when you are boarding the plane
缺點： If you sit towards the back of the plane, you risk not being served at all due to the short flight. If you are served, you get 10 minutes to eat before they have to pick up the trays.
優點： Crew were rude and kept ignoring me
缺點： Crew member needs to be more friendly and accommodate when things go wrong
優點： Not really Seat cushion hard .
缺點： Boarding disorganised..little management of the process
缺點： There was no acknowledgment of Platinum status with Qantas. I do not expect anything special, and I usually just get a welcome back, but this time there was zero acknowledgment. The seat from DXB to HKG did not quite go “flat”. The upper half went as far back as, i’d say, around 170 degrees.
優點： the crew was very good but the food was very bad frozen can't eat it is will never fligh again with this flight
優點： Good airplane, perfect crew. Meal was really nice.
優點： Service was excellent. For this long flight, we chose premium economy. It was very good and a lot more room then standard economy
優點： Some of the typical premium economy features in the economy class - like the slippers and eye masks, open snack bar, ice cream between meals, menu for meals.
缺點： Limited choice in alcohol. No whiskey. No healthy options in snack bar.
優點： Good crew. New airplane. Good meal. Comfortable seat
缺點： Sukhoy SuperJet is very noisy. Seats might be wider. Tickets might be cheaper.
優點： Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew.
缺點： There was no personal entertainment system nor USB port for charging.
優點： It is very nice
缺點： No veg food No entertainment
優點： Little snacks, USB ports, clean
缺點： Video and music are kinda out of date
缺點： No entertainment
優點： Reasonably comfortable
缺點： No movie selection and nowhere to charge phones. On line check in was a nightmare.
優點： Everything smooth and comfortable
缺點： The in flight entertainment system was very limited and of no interest
缺點： No ability to charge smartphone or laptops
優點： Overall i won't prefer to travel from this airlines anymore.
缺點： the way airline treat the passenger was very poor and rude. I came to know this when my Air China flight from Sydney to Chengdu have been cancelled on 16th of November 2017 at 21:40 pm. I had to reach my destination on time by 17th of November 2017 to attend my marriage ceremony but unfortunately i missed and had to bear a great loss. THEREFORE, I WOULD LIKE TO REQUEST A COMPENSATION AND REFUND FOR MY FLIGHT.
優點： You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane.
缺點： You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim....
優點： Nice staff, comfortable seating and reasonable variety of food.
缺點： No information about transfers, had to transfer own luggage. On the flight back it was rescheduled the night before but not enough time for transfer and so I and many others missed our connection flights and were stranded at the airport for six hours. There weren't enough staff to handle the situation and rebook or help with customers who were clearly stressed and drum up. This was really disappointing.
缺點： transfer process at airport cumbersome. Transfer gate was closed at airport so we need to exit airport and re enter from departure hall.
優點： Even though the communication in English was quite difficult with the majority of the flight attendants, one particular attendant was super nice and went to any length to take care of problems I and other non-Chinese speaking passengers experienced. Arriving in Beijing, I was worried about the proceedings as mentioned in the negativ comment box, but an employee from Hainan Airlines went to pick up passengers transferring to Seoul and take care of the check in process.
缺點： Before boarding the flight, it was not possible to check in online to my connecting flight from Beijing to Seoul. I didn't receive the necessary information and even after I was told about it after calling an employee of Korean Air, I didn't work. The person I spoke with on telephon herself didn't understand, why the system didn't accept my attempt to check in online. That was quite bothersome since I could get a boarding ticket for my Korean Air flight beforehand. Normally I would have to leave the transit area, line up to check in, receive the ticket, go through all check-ups again and go to the gate of departure. My flight left just 2 hours after arriving in Beijing and at airports as big as Beijing, that could have been very close to not being able to make it in time.
缺點： Only one member of staff for a lot of people connecting from chongqing. Even though arrived with a lot of time to spare there were many problems and in the end i only made the flight as they delayed it and i sprinted through the airport.
缺點： Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!
優點： Couldn't find a problem
優點： Boarding went smoothly, crew extremely curtious and helpful.
缺點： Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma.
優點： The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy
缺點： The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane.
優點： Excellent crew, service and food
缺點： I checked bags asking “is the baggage delivery fast at Frankfurt”. “Much taste than Edinburgh” was the reply (Edinburgh is reeeeaaaaallllly slow). Sadly Frankfurt too is slow.
缺點： Boarding by rows would avoid people rushing to line up ahead of time.
優點： Crew were amazing not stingy with the drinks. Boarding was easy and smooth
缺點： Would prefer flying with partner United though. Think they offered a better service on board
優點： nice catering (free drinks is a pleasure), tickets close to the ones provided in earlier times
缺點： a bit delayed,
優點： I had a good seat with a large leg room area. The flight was really comfortable slept like a baby! The staff are really nice.
缺點： Food was pretty terrible, however we got offered drinks more than once which was good. A better entertainment system or provide free WiFi
缺點： Milk and sugar in the coffee.
缺點： Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded
優點： Service was excellent !
優點： entertainment system
缺點： Didnt work
缺點： The seats of A380 CAN-LAX flights were little cramped.
優點： The new Airbus A350
缺點： Onboard food and drink is quite expensive
優點： Service, staff, food and beverages all excellent
缺點： Seat was just a little hard when lying on my side
優點： Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time.
缺點： Food was terrible.
優點： Great crew
優點： All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers).
缺點： All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers).
優點： Managed to get a seat in a good spot which more legs soace
缺點： Chinese regulation forbid the use of any cell phone during the entire flight... even in flight mode!!! This is utterly frustrating and annoying, especially when the flight is 15 hours long!!! Also food was meat only, no possibility to get fish or vegetarian
缺點： MU ground service in PVG was fair during check in, it was not as polite as in HK.
缺點： plane parked too far from main terminal. long bus ride delays arrival time.
缺點： Ground service staff (not individual) in PVG showed poker face to customers not only to me.
優點： My dietary preferences didn't get reported right and the flight attendant was very accomodating and made me a platter of a bunch of sides whereas other airlines in my experiences just say tough luck.
缺點： I don't speak Chinese so I found their website very confusing and couldn't navigate my booking online well
優點： Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world.
優點： Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films
缺點： Foot rest in economy, gluten free meal is poor (except bread).
缺點： Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example
優點： Food and service in business class were exceptional.
缺點： Lie-flat seats hard as plank boards!
優點： Comfortable for that sort of journey
優點： Boarding was no frills and quick, service onboard the plane was an orange juice, however, it’s a 45 min flight and didn’t expect much else. No entertainment onboard.
缺點： This grievance has to do with AMM airport. If you have a connecting flight, you will have to clear customs with your hand luggage and go to departures, you will have to go through security checks again and passport control, our connecting flight was 35 mins from arrival and we had to run to make it.
優點： For the first time I was not woken up for dinner
缺點： The aircraft is really old...
優點： All five star excellent including perfect punctuality.
缺點： Only downside is the front scree entertainment. Films limited to unspeakable junk....but hey some might like junk....and classical music limited to Bach's fugues and cantatas which I personally adore and hugely enjoyed, but not much else. Pop and jazz junk. Advantage is that one has/had 12 hours to read a brilliant novel.
缺點： They lost my bag
優點： Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again.
缺點： More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!
缺點： As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports.
優點： Indian music in Audio section and Bollywood movies
優點： for the flight from Seoul to Singapore, the flight was superb. In-flight services was perfect. food was excellent and the air stewards and stewardess were all very helpful and full of smiles.
缺點： Check In process at Seoul Counter. the check-in was stressful. the ground staffs insist on using Check-in Kiosks provided even when it was not working as it should be. Ended up being bounced from one staff to another.
優點： Service and Food was great. The hygiene was good.
缺點： The audio on inflight wasnt working on leg 2 of the journey i.e. from Seoul to SFO
請給我們寄送 電郵 我們團隊成員將很快跟你聯絡。