哥倫比亞特區機票折扣優惠

優點： The Beijing/Osaka flight was a smaller simpler plane than the Heathrow/Beijing one, but cconsidering the amount of time both flights take relative to each other, I think it had the better balance of the two.

缺點： The only thing I'd suggest is while the Crew were great and did offer drinks a number of times, the first drinks run seemed late - although that might just be a combination of needing to wait until the plane has reached full altitude and the desire to clear the unpleasant Beijing air.

缺點： I didn't like that FlightNetwork confirmed my flight, but then never ticketed it. I did not realize till I was at the airport and it was too late. my whole family was late to our vacation and had to re-purchase a last minute ticket to leave the next day instead. This does not reflect on AirChina, but the Kayak booking process. Reading some other reviews here, it seems this happened to others. Terrible!

優點： Wide bed and good support for good sleep

缺點： Not a big movie selection

缺點： The plane was delayed over one hour for take off in Shanghai

優點： Crew were exceptionally good, friendly and helpful. Great entertainment system.

缺點： The food is terrible, overcooked watery beefless beef dishes. Better ti brng your own food.

優點： The staff

缺點： No TV monitors and food was bad

優點： While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff.

缺點： My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options.

缺點： Put on Turkish air landed 12 hrs late lggage still missing

優點： Service was immaculate, friendly staff, smooth flight, comfortable plane. Wonderful experience, would recommend it to everyone.

缺點： None

缺點： I would like to have a vegetarion menu option

優點： We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!

缺點： Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip.

優點： Great leg room even for tall person. Food is good and there's enough choices.

缺點： Great airline great service. Haihly recommended

優點： The flight was really comfortable, the food was the best meals on the plane as far as I could remember. The stewardess were very helpful and friendly.

缺點： Leg room

缺點： No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it.

優點： Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift.

缺點： delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed

缺點： flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way

缺點： Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself.

缺點： My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh

優點： On time

缺點： No snavks

缺點： My suitcase handle was broken

優點： Clean modern plane

缺點： Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight.

優點： The plane was new

缺點： Flight was switched to United airlines so the confirmation number did not work and we could not check in on line. Food was the worst I have had on a flight.

優點： Seat was good and slept like a baby

缺點： Nothing really, slept the whole way

優點： High quality fit out, amazing flight crew, great food.

缺點： Movie selection could be greater.

優點： crew was very polite and everything was smooth.

優點： One of the best inflight meals. They serve snacks on top of main meal.

缺點： The shuttle bus to the plane was crowded. Limited movie options.

優點： Service was fantastic. Had a bit of a headache and the air hostess was quick to get me a Panadol. Entertainment system is good. Do check out the outside camera that works when landing gear comes out. Great view. Great idea.

優點： very friendly staff

缺點： seats could be more comfortable for long flights, better food choice

優點： Little more leg room!

優點： Adequate leg room, which is very important in a long haul flight. Punctual.

缺點： We had lunch and then breakfast, skipping dinner. Considering we were in the place for 14+ hours, dinner instead of either breakfast or lunch would have been good.

優點： Some cabin crew tried to do good job Flights were on time

缺點： Checkin at SVO terminal D is total disaster. Understaffed counters, hours long lines, lack of instructions and assistance. On oversees flight 4 out of 6 lavatories were out of service. Cabin crew were in such hurry that they missed our row couple times. They served water only 4 times for 10 hours flight and refused to give a whole bottle for some bogus security concern.

優點： Everything: new aircraft, comfortable seats, professionally crew, delicious meal - one of the great aircompany

缺點： May be transfer from airplane to airport - it was a bus.

優點： Generous meals with great food choice. Professional crew. Excellent choice of entertainment to fill the sleepless night.

缺點： Unless I was doing something wrong, long-haul economy seats barely recline. Combine that with quite limited legroom, and an overnight flight can turn into a questionable experience.

優點： awesome - planes, staff, food, all great - smooth, courteous and friendly. The best airline!

優點： The seats were fine, considering that this was an overnight flight the blankets and pillows were a nice touch. They topped up my drinks a few times, and brought me water so I could take my medicine which was lovely.

缺點： Service could have been better - there were no vegetarian food options at all, and the crew were not very understanding. Often the flight attendants were brief and brisk and a little cold. But otherwise flight was fine.

優點： Flights were on time and able to have 2 checking baggage

缺點： Their english is so bad that you have a lot of difficulties to understand them.

優點： Don’t expect to be treated too well, it’s no bad but let’s face it Chinese service customer is just okay

缺點： There was only one meal, not very special.

優點： Staff very friendly

缺點： Choice of food. Very limited for business class. Movie selection very limited also.

優點： The dumpling. The on board staff were very pleasant and had a lovely glass of coke cola with ice bit small though.

缺點： After 30 hours of travelling and no problems my luggage got lost on my last flight. I still haven’t got it yet, my medication was In there and it has ruined the whole trip for me. I am so upset with service I can’t begin to explain the pain I am now suffering. I have no clothes other than what I’m wearing. I have no toothpaste or toiletries. I feel ashamed of myself as I have dirty clothes on. I am truly not satisfied with my service. I have been let down to the highest order.

優點： This flight was a codeshare bw Cathay and China air, which lead to confusion on the ground at Beijing (did we book at Cathay or at Air China - even the Air China staff did not know initially) Small seats, very average food, entertainment system not up to scratch in terms of being easy to use and responsive. Relatively inexpensive flight but I would Stump up The $ next time and make sure I’m flying with someone of a higher standard

優點： Entertainment was not good the TV did not work

缺點： The food and stalf very good

缺點： Seat is small and uncomfortable Landing late Food test not good poor customer service Drink should serve more often

缺點： Not much food to eat.

優點： Friendly staff at boarding and on flight. Very attentive.

缺點： Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given.

優點： Easy check in and comfortable flight. The crew are very helpful.

缺點： Boarding

優點： Service level of cabin crew and ICE.

缺點： The long wait to exit from the aircraft and to pick up my baggages from the carousel at Mcr airport. The main meal chicken curry & rice was a disappointment as the curry appeared slimy and starchy. It didn’t come anywhere near the delicious meal on flight from Mcr to Dubai on 12/1/19 chicken with pilaf rice!

優點： Will use again

缺點： Airline food has always been poor no matter which airline you travel. Be more liberal with the drinks trolley.

優點： Comfortable flight, very pleasant cabin crew.

缺點： No flight entertainment at all.

缺點： I wasn’t able to check in online and therefore wasn’t able to update with my dietary requirements which meant I couldn’t really eat anything that was given. I was told at the airport that it needs to be submitted 24 hrs before the flight and there was nothing they could do. Really unfair and not on.

優點： While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff.

缺點： My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options.

缺點： cannot access the reservation or checkin at Air China site

缺點： Little movie options

優點： Getting off the plane

缺點： Two hours on the deck at Astana waiting take off in steaming humidity and not a word from the staff. They looked blankly at me when I asked to know what was going on. And then they told a bald faced lie. They failed in the service of a pre-ordered mea. in general a pathetic excuse for an airline.

優點： Very good service on board, crew very attentive and polite.

缺點： Lack of communication with customers in change of situation. Airline had to change the aircraft and as a result all passengers had to be transported to the new aircraft by buses rather than via boarding bridges. It was the longest airport shuttle ride ever because no one told us what to expect. People complained. But airline could have managed expectations better by giving notice to customers what will happen next, customers will be more forgiving that way.

缺點： The vegetarian meal is always vegan, I miss the dairy :(

缺點： Short flight there was no entertainment but that’s ok

缺點： Food and drinks could be better

優點： Legroom was great!

優點： Transfer route through Frankfurt Airport was tight but not as tight as outbound. Lovely crew.

缺點： Bus to plane at departure, no room in overhead lockers as space taken up with small bags

優點： The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport

缺點： Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine.

優點： Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!

缺點： No negatives.

優點： The Lufthansa app provides updates on plane status and gate number, etc.

缺點： N/a

優點： Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food.

優點： Service and Food was great. The hygiene was good.

缺點： The audio on inflight wasnt working on leg 2 of the journey i.e. from Seoul to SFO

優點： Service, food, entertainment

缺點： Can't choose my own seats

優點： Great value plus layover hotel bonus

缺點： It was all good

缺點： Leg room

優點： The food was good, which I didn't expect. The crew was kind.

優點： I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop

缺點： The service was so so and food was lousy

優點： Simply excellent !!!