英國航空, 國泰航空和維珍航空都已經豁免了從香港 到歐洲的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
過去72小時內找到香港往歐洲最便宜的機票價格是HK$ 3,263。 最熱門的航線是香港國際機場往倫敦 蓋特威克機場，過去72小時內找到最便宜的機票價格是HK$ 3,449。
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!"
缺點： "For EVA to GIVE me a REFUND KAYAK can HELP me get a refund"
優點： "Really happy as had a exit seat so lots of leg room"
優點： "Flight was what I had expected."
缺點： "Yet another delay, so departure as per schedule would have been good."
優點： "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
缺點： "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."
優點： "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"
優點： "Hello Kitty themes"
缺點： "Coffee served diluted ."
優點： "Staff. Entertainment."
缺點： "Food was average. Space small. But economy always is."
缺點： "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "People were lovely and efficient"
缺點： "Seats were pretty ordinary"
優點： "The food and drink."
缺點： "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
優點： "Amazing food, comfy seats and good entertainments system"
優點： "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
缺點： "Can't think of anything. Trip was pretty nice."
優點： "Was quite nice for a two hour flight. They gave us a free meal again."
缺點： "Nothing I didn't like."
優點： "Movie on board is good"
缺點： "Food not so nice"
優點： "Food is good"
缺點： "Delay for 1 and half hour"
優點： "Everything is perfect"
優點： "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"
優點： "service on time and great staff"
缺點： "all good"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
缺點： "the food was a shame"
優點： "Crew were polite on boarding, and throughout flight when seen then"
缺點： "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"
優點： "The service is good!!!"
優點： "The crew The time of the flights"
缺點： "Food options were narrow Online seat selection wqs not allowed"
優點： "Seats are comfortable and the crew was friendly."
缺點： "No meal choice."
缺點： "班機delay沒通知 大陸人太吵"
優點： "Nice airplane! Loved the movie selections and the meals. Exceptional service!"
優點： "Great flight! The seats were comfortable and spacious. The crew was friendly and informative and the bathrooms were clean."
優點： "Comfortable Elite Economy Seats. Most of the air stewardess was polite with smiles"
缺點： "Not all but some lack of big smiles or no smile at all particularly when press button for services. Also, slower response compared to SQ where all air stewardess was prompt with great smiles. Main course was somehow better in quality for example beef chunk rather than thin slices. Overall, very comfortable ride."
優點： "Seats were fairly comfortable and there was lots of space. Good Inflight entertainment though movie choices were more limited compared to some other carriers."
缺點： "Not leaving or arriving on time."
缺點： "No instructions for passengers who are in transit. Instructions on where to go would help. This could be done in the flight before we disembark and also at the exit gate."
缺點： "Need more choice in movies."
優點： "It was OK"
缺點： "Flight was late 30 minutes."
優點： "Nothing to like on that flight."
缺點： "Very poor customer service, Qatar Airways should be ashamed of providing worst than third world kind service in the Doha - Dhaka route."
優點： "aircraft so silent"
缺點： "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."
優點： "I got a very good seat."
缺點： "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."
優點： "Very efficient and comfortable flight."
缺點： "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"
優點： "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."
優點： "Qsuite is the best flight experience I've ever had by a long, long way."
優點： "The airplane and clean"
缺點： "The seats destination between them very small"
優點： "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
缺點： "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"
優點： "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
缺點： "Short transit time"
優點： "Same again the crew were fab"
優點： "Same as earlier flight"
優點： "Great service from all staff ,"
優點： "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
優點： "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
缺點： "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
優點： "Nothing much."
缺點： "I think airplane was small in Doha to Amritsar sector . There are not too many flights"
優點： "empty seat next to me!"
缺點： "more cramped than akld to doha"
缺點： "being in the middle of three"
優點： "Polite crew, food was pretty good."
缺點： "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."
優點： "had a whole row to myself and the food was very good"
優點： "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."
優點： "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."
優點： "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
缺點： "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
缺點： "No food on board!! Staff says it got over when i have selected my food selection!!"
優點： "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."
優點： "Food excellent. Great movie selection. Very nice dreamliner. No complaints"
優點： "I took advantage of the upgrade offer, and it was well worth it."
缺點： "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
缺點： "- Leg Space is challenge"
優點： "Boarding and crew were excellent."
缺點： "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."
優點： "Food, seat OK, crew excellent"
缺點： "Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed."
優點： "Short flight, seat pitch OK and food adequate. Good crew."
缺點： "Bus boarding always chaotic"
缺點： "Not one of their newest planes."
優點： "Crew were extremely helpful and kind. Very responsible and polite."
缺點： "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."
優點： "Space, food, service, handling"
缺點： "That I could not and cannot retrieve my flight on the Qatar Airlines website."
優點： "the trip coming and going from Kuwait was very pleasant"
缺點： "USD 20 wi fi and you only get 200 MB seems a bit antiquated"
優點： "Excellent crew who were warm and attentive. Wide range of entertainment options."
缺點： "Food was disappointing. No western option despite it being a London bound flight."
優點： "Great on board bar"
優點： "Nice crew"
缺點： "Poor aircraft"
缺點： "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"
優點： "Everything, great airlineevrething"
優點： "Comfortable seat and good service"
優點： "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
缺點： "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
優點： "Flawless boarding, service, food and arrived 30 minutes early."
優點： "everything went perfect , tank you KAYAK"
優點： "Very friendly online travel booking portal. I like it"
優點： "Everything was good!"
缺點： "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
優點： "Another B787. Had empty seats next to me."
缺點： "No menus handed out by the crew and little explanation of what the meal was beyond beef and rice or chicken and potato. For some reason they only serve a snack instead of a second meal on this flight."
優點： "I had better experience with Emirates before...we had to wait ages for our food but maybe because we were the last one on the list. Food was nice and crew friendly."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "Just because I have bought my ticket on points I was not given a chauffeur driver."
優點： "Crew helped me with a chamomile to help me sleep."
缺點： "It was quite good"
優點： "Unprofessional crew member how to treat as GOLD member in business class cabin"
缺點： "No comment"
優點： "I was happy with all aspects of the flight"
缺點： "There was no acknowledgment of Platinum status with Qantas. I do not expect anything special, and I usually just get a welcome back, but this time there was zero acknowledgment. The seat from DXB to HKG did not quite go “flat”. The upper half went as far back as, i’d say, around 170 degrees."
優點： "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
缺點： "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."
優點： "I had my seat changed due to my injured leg, staff acted swiftly, flight was relaxing."
缺點： "They ran out of options on the food and considering it wasn't a full flight that surprised me."
優點： "cheuk in 快！吾使等太耐！"
優點： "For the most part it really was a most excellent flight, especially the Dubai to SF leg where there were SO MANY CHILDREN around [should get a free upgrade just for surviving that] but the flight crew did exceptionally well and remained calm all the way through. Apart from one grumpyish woman on the second flight the majority of crew were exceptional and really went out of their way to serve and help."
缺點： "I slashed my finger fairly painfully on a toilet door while pushing it from the outside to open it on the Dubai to Cape Town flight [again, an upgrade on my home flight which is a bucket list dream would more than make up for that!] which i pointed out to a flight attendant and they took note of it and bandaged me up so it was dealt with well but hopefully that gets sorted out [she said she would write a report] cos it did unfortunately affect the rest of my flight a little... And so many crying babies [thankful for volume control on headphones] but literally that was it - love flying Emirates cos on the whole felt super well treated..."
優點： "-Good legroom -Good seat width -Good recline -OK food -OK lavatory"
缺點： "-Outdated entertainment system -Seat was not very comfortable when compared to other airlines -Could not connect to Wi-Fi due to unintuitiveness -Skysurfers uneligible to connect to Wi-Fi despite being Silver and higher"
優點： "-Crew were nice and friendly -Aircraft had nice new business class products -Food was good -Lavatories were good -Great entertainment system and selection -Air ventilation over seat -High walls - good privacy for window seat -Intuitive buttons and menus for controlling seat and entertainment system"
缺點： "-Seats were in a high-density 2-3-2 configuration on a 7-hour flight -Narrow seats -Limited storage space near seat -Could not figure out how to use wifi -Boarding announcement was made late"
優點： "Staff were friendly. Aeroplane clean"
缺點： "Lack of space, I sat against the fuselage and moving around is very difficult. Taking my bag from under the seat is nearly impossible."
優點： "Comfort. Service. Cleanliness. Efficiency. Hassle-free."
缺點： "Very small plastic cups of water. On-board on call crew service was slow."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Dinner portions were too small."
優點： "Breakfast portions were too small, and choices were not great. Boarding procedures were a little chaotic due to small space, and ground staff was not very polite when ordering passengers to board."
缺點： "Child kicking seat from behind for entire flight"
缺點： "Airplane to late"
優點： "Entertainment and great inflight staff service."
缺點： "Food needs a bit more innovation."
缺點： "Boarding from connecting flight was manic, gate closing as we arrived only to then sit on the plane for about 40 mins before it moved. Extra leg room seats at extra cost are near toilets and watching the comings and goings from there is not pleasant. Staff ok but nothing special, left waiting with forms for lost luggage, little explanation. Plane decor looks tired, seats narrow. Luggage lost. Know why I like to fly Thai airways"
缺點： "Crew staff"
優點： "Lots of selection in movies"
缺點： "There was a glitch on the entertainment system and the staff tried to reset with no luck. Our row and the back row was affected and we could not watch anything on the screen for a good 2 hrs of the flight. Boarding was rather disoriented. The ground crew did not give clear instructions to control the crowd."
優點： "Smooth flight, courteous staff"
優點： "Fast boarding, seating space ok for long legs, variety of entertainment, many food choices"
缺點： "Crew is way less friendly than before, many extras gone (wet towels before plane starts, no more offer for further drinks by crew), things are collected while halfway in air (blankets, earphones)"
優點： "Business class setup Bar Staff"
缺點： "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
優點： "Great and friendly cabin crew. Lots of movies to chose. Food was great."
缺點： "All was great"
優點： "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
優點： "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
缺點： "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
優點： "To be honest I liked everything with this flight"
缺點： "I didn't get upgraded to business or first class ;) Maybe next time though"
優點： "Good service, great crew, comfortable seat and pitch."
缺點： "The food was mediocre compared to usual standards."
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Good space for economy class"
缺點： "Announce duty free on flight is closing soon so if interested to purchase last min pls check with crew...by the time you get hold of crew I find out it’s closed - all in 5 mins, from the time I saw message and spoke with crew member it was shut. Should give a little more time on announcements, enough to get a crew member and see products to purchase."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Vego food was provided Lots of meals"
缺點： "Some of the food wasn't as tasty but it's airplane food"
優點： "Great crew & good complimentary food"
缺點： "More seat pitch"
優點： "Great service in 1st class"
缺點： "All good"
優點： "The crew was so friendly"
缺點： "Everything is so smooth in my flight!"
優點： "comfortable seating, friendly helpful crew, good food"
缺點： "sometimes too cold sometimes too warm"
缺點： "horrible dry croissant for breakfast"
優點： "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."
優點： "Bombardier C Series. Most leg room and comfort of any plane"
優點： "The crew were outstanding. They fulfil my needs when I need it and they were very polite and professional. Smooth boarding and flight."
優點： "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
缺點： "Bread of sandwich was dry."
缺點： "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
優點： "Crew was great"
缺點： "suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight"
缺點： "Haven’t got there yet!!"
缺點： "service was least friendly at this part of my flight"
優點： "Cabin cleanliness isgood"
缺點： "Food is bad"
優點： "Punctual modern aircraft."
缺點： "The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed"
優點： "Reliable, modern cabin, nice crew"
缺點： "Some more music choices would be nice"
缺點： "Having no entertainment in the flight"
優點： "Service and Aircraft B777"
優點： "All good, just perfect and friendly crew. Great aircraft (B777)"
優點： "Spacious Aircraft, nice business class, friendly crew, punctual flight"
優點： "Swiss Lounge, food excellent."
缺點： "everything was very good"
優點： "I loved the upgrade to business class. It was private, spacious, and very hospitable."
優點： "All very comfortable"
缺點： "It was delayed"
優點： "I had a wonderful experience the whole way through."
缺點： "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."
優點： "The length of the flight"
缺點： "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
優點： "Crew were good, apart from forgetting at breakfast time that I had ordered gluten free food. Food was OK but not memorable."
缺點： "Business class is not as roomy as other airlines. My partner had to climb over me to reach the aisle, there is very little storage space and seat size is quite small. Choice of movies is limited."
缺點： "Delayed again"
缺點： "the boarding was weird because of the aircraft change and rearranging of seats. the computer reassigned us very strange, making us seating mostly in one are, while other rows were completely empty."
優點： "Nice crew, nice plane"
缺點： "Late arrival at Dubai, late departure and late at final destination...No information given to passangers!"
優點： "Professional service"
缺點： "Lounge in Dublin poor"
缺點： "All was great"
優點： "It reminds me of school dinners"
缺點： "Bland, over cooked No thought into the presentation or flavour"
優點： "Fully reliable"
優點： "not enough room, everything hastily delivered"
優點： "People friendly"
缺點： "Food was poor, really poor, no options for the children Headphone socket in the seat"
優點： "good entertainment system, modern aircraft , friendly and competent crew"
優點： "Smooth, on time flight"
優點： "On time, good service, nice crew"
缺點： "Tight space for legs when chair is in flat setting"
優點： "Fast journey despite a short delay it arrived on time."
缺點： "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."
優點： "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
缺點： "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"
優點： "Great entertainment system"
缺點： "Leg room space was a bit restricted compared to what I am used to"
優點： "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
缺點： "Very long time to board which resulted in flight leaving late"
優點： "punctual and friendly enough staff."
缺點： "entertainment and food options were poor and because of the long haul flight once we had a first round of service it was then self serve. I was in a window seat - cld not wake the people beside me and getting up to get water was difficult. Pushed the call button to be told that I cld get it myself!"
優點： "Painless flight"
缺點： "No bottles of water for economy flyers"
優點： "It was comfortable."
缺點： "No entertainment."
優點： "Food was great."
缺點： "No USB. Entertainment was so-so."
優點： "Crew handled it well"
優點： "zurich a great airport."
缺點： "cheese roll"
缺點： "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."
優點： "Staff is the best, very accommodating."
缺點： "It was an old plane so not much comfort in business class"
優點： "The flight and crew were excellent. Turkish Airlines business is always good."
缺點： "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."
優點： "Comfortable for that sort of journey"
優點： "Flight arrived on time."
缺點： "Boarding was unnecessarily chaotic."
優點： "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
缺點： "Foot rest in economy, gluten free meal is poor (except bread)."
優點： "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
缺點： "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"
缺點： "Flight was delayed - missed connection in Istanbul"
優點： "I love the food and the movies"
優點： "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
缺點： "There was nothing really to dislike here."
優點： "Great good entertainment n crew provided warm and courteous service"
缺點： "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
優點： "Food is really decent in economy. Good portions and variety."
缺點： "Leg room seems tight compared to other airlines."
缺點： "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
優點： "Food and service is excellent. Istanbul lounge is great."
缺點： "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
優點： "Food and service is excellent. Istanbul lounge is great."
缺點： "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
優點： "Largely pain free experience"
缺點： "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"
優點： "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
缺點： "No negative points to make."
優點： "Nothing much to shout about this flight. It got there safely?"
缺點： "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
優點： "Inflight service was good."
缺點： "Seat was a little uncomfy"
缺點： "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
優點： "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"
缺點： "I book flights and they toke money and last minute when i went to the airport is not existing at all"
缺點： "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"
優點： "No complaints about the plane, staff etc and its probably no worse than any other airline"
缺點： "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"
缺點： "The worst airline I have ever flown with, worst disruption management. No care for customers."
缺點： "The worst airline I have ever flown with, worst disruption management"
缺點： "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
缺點： "I could not use my ticket I was trying to extension date but customer services terrible"
優點： "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
缺點： "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"
優點： "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
缺點： "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."
優點： "Food was great."
缺點： "Long waits, poor communication, either too warm or too cold"
優點： "The services was excellent."
缺點： "Delay around three quarter an hour."
優點： "Comfortable and uneventful flight - just the way it should be!"
缺點： "They didn't have my special meal"
缺點： "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"
優點： "Excellent customer service, crew always helpful and glad to please."
缺點： "Atatürk airport link too confusing and decreased my flight experience"
優點： "Very friendly and willing crew."
缺點： "Sound through headphones could be better. Hope to have free onboard internet one day!!"
優點： "Short flight-everything fine. Great plane."
缺點： "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
優點： "Gave us direct flight back to Singapore in premium economy seats."
缺點： "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."
缺點： "I had a connection from Istanbul to Frankfurt with Lufthansa . I was disappointed that TK airlines did not allow me to check the luggage through to Frankfurt because the flight was on a different ticket . As an Elite Plus member , I expect better cooperation among the star alliance member airlines . I had to check out and back again , took almost two hours of waiting in lines . Good that on this occasion I had sufficient time and did not miss the LH flight ."
優點： "Gold thing is that the flights are always on time."
缺點： "My charger got confiscated in Istanbul, too bad. I should have been told about this."
優點： "Add good airline to Atlanta to eu"
缺點： "My mother has immobility issues.. the website did not have a section for handycap I had to tell the airlines we got to the gate.. all other websites like Expedia has this option.. disappointed"
優點： "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
優點： "In flight entertainment was awesome, Wide selection of movies to keep occupied."
缺點： "Food was okay but can be improved, needs to have more variety and more local touch in the cuisine offered."
優點： "Excellent service. Food was great too!"
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