薩克拉門托 沙加緬度國際機場租車

缺點： Car rental.com keeping to their word. Will not use again

優點： The staff was friendly and the car was very clean and up-to-date.

缺點： We had to change our flights due to a snowstorm, and were hoping to pick up our car a day early. Hertz wanted to charge us $200 just for that extra day, which was absurd. I also felt like the woman who checked us in was trying way too hard to up-sell us, and she actually did successfully up-sell us on insurance, which I didn't realize until we'd returned the car.

缺點： I couldn't change the name on the reservation or add myself so I could do the deposit so they wouldn't give me the car and still charged me for the reservation 170$ just lost and I had to find a ride and pay for gas to get to la on time

優點： Staff was helpful

缺點： Vehicle was filthy inside. It had not been cleaned at all and to make it worse someone had smoked some thing in there and then they tried to put an air freshener in under the seat to cover the smell was just made it 10 times worse. There was food crumbs and smears all over everywhere.

優點： There was no long line to get my vehicle

缺點： If you rent THROUGH HERTZ ITSELF, NOT through their Dollar/Thrifty subsidiary, then you should receive a HERTZ-quality vehicle.......not some reject with 35,000+ miles that Hertz had discarded and relegated to its economy Dollar/Thrifty brands🤬

缺點： They gave us the wrong car and the car wasn’t working at all. Then they switch with a different car that we did not pay for, a lower class car than what we booked for.

缺點： Felt like I was being conned into paying a much higher price.

優點： Nothing

缺點： Actually giving me a car when I reserved one. Not ruining my first vacation in over a year.

缺點： They overbooked so I never got a car

缺點： Person who works at counter in smf told me that there was no drop off location in eureka when I knew that there was. I had to call customer service and set that up myself.

優點： The staff was friendly and the car was clean

缺點： Our plans changes at the last minute and we only needed the car for a local day trip. Our original plans called for a 500 mile interstate drive. Hertz was not at all accomodating at all. Hertz charged us over $800 for the same location drop off with 6 hrs of usage.

優點： The car was clean and worked well.

缺點： Pickup was excruciatingly slow and chaotic. I am a Gold Plus member, but had to wait in line because I booked with Kayak. There were 2 agents for almost 15 people in line. When I got to the front, I felt rushed. I needed a larger car to accommodate a group of college students in town for a tournament, so the agent said she'd give me a "really great deal" on an upgrade from a compact to a Chevy Equinox. I asked her repeatedly if was the best possible price, as it was outrageously expensive, and she assured me it was. I didn't feel like I could take time to pull out my laptop to check the pricing online due to the huge numbers of people equally frustrated behind me. As soon as I arrived at the hotel, I checked the rates online on the Hertz site, and the daily rate for the Equinox was much lower. I was overcharged by about $145.67--an amount confirmed by the Hertz agent at the desk when the car was returned. She, however, was not authorized to do any more than give me a $50 credit and suggest I reach out to customer service---argh. That is a process I have had to pursue before, and it is very time consuming and painful. The Hertz agent at the pickup counter in the terminal at Sacramento was friendly and smiling, but she was dishonest right to my face--repeatedly. So disappointing. Next time, I'll use a different agency.

優點： Not much. It was a clean car.

缺點： They tricked me into signing for an additional coverage even though I specifically asked to not add anything to my bill and was told they were not adding anything. Then customer service blamed me for not going through the 20 item receipt closely enough prior to departure.

優點： Pickup was quick. Hertz staff at pickup was friendly and helpful.

缺點： Car was not clean. Found juice or soda (something sticky) in the rear armrest cup holders that splattered everywhere and had to clean it up. Staff at drop off not friendly and did was not sympathetic to the problem.

Beware of this company!

優點： Car was very nice, very clean.

缺點： They straight out scammed us. We specifically said no to any extra insurance and they put it on anyway. The cute thing is they even asked for our personal car insurance because we said no to their insurance and they still charged us. Mistakes happen, we get that. But when we dropped off (at the time believing it to be that they charged us twice on accident or something) we were met with unbelievably rude staff. I was a bit taken aback by how we were being treated. The man there pretty much just told us it was our fault, and acted like it wasn't his problem. I straight out asked him "So we cannot trust the Hertz employees to do their job correctly?" He said no. Which is pretty bad. Apparently you need to watch them as though they are trying to sneak extra charges in and catch them in the act. It doesn't matter if you say no to the insurance, they put it on anyway! After all of this we checked online and found multiple reviews of others who encountered the same treatment. Avoid Hertz at all costs.

優點： The car.

缺點： Didn't like the agent, Nathan, customer service. I asked where I could find the car, Nathan said "I told you and wrote it down." Hard to understand why someone is in customer service when they think this is an appropriate response!