The staff was friendly , the location was awesome. They charged me twice for my room and had issues refunding my money , I probably won't be back because it was such a problem that didn't get solved in a timely manner.
Nothing Small room
Clean and friendly staff Need more guest laundry facilities
Guest services where nice and helpful. Always greeted us with a smile. Breakfast was great! The staff was on top of things. Room was clean and spacious. Close to the space needle, EMP museum and Chillouly Slow elevator. A .10 mile walk to some restaurants. Really minor things. We had a great stay overall.
The location of the hotel is great. Great facilities (indoor pool, exercise room), breakfast is included and friendly staff. Parking can be hard to get in the garage when other patrons occupy two parking spots by not properly parking in a spot.
Very noisy place, poor internet system in lobby Helpful staff and good breakfact
Good location, we got a really good price, comfy bed, very decent breakfast, hotel is old but clean, staff were friendly and helpful #1 thing: we paid for parking both nights but on the second night there were no spots available when we came back. Fortunately it was Saturday night so parking on the street was free overnight and the next day, and they refunded the parking fee. Could use new carpet in the halls, kind of a strange smell, low water pressure in shower, single pane windows get lots of condensation and drip.
We loved the breakfast, l think it was very complete: waffles, eggs, sausage, cereals, breads, fruit, juices, cheese, yogurt, pastries, etc. They also have complementary coffee and tea 24hr at reception, the rooms are clean, they have a keurig with k cups which is great, small fridge. Location is great. It was a bit outdated, needs renovations, the ceiling noises were horrible, l could hear people walking, not so much for the walls, the windows are also thin, the bathroom has a shower not a tub, wall paper is old and gross, But it was the cheapest and l think it was worth it.
price bathroom needs some repairs/maitenance
The quality of the TV was excellent! Also, the selection of cable channels were excellent! Extremely disappointed that it was not until I arrived that I found out I would be charged over $16 a night to park my rental car in the lot. I thought I should have been told about this additional charge when I booked the room.
The breakfast was excellent, the beds were very comfortable, and location was great.
Close to a lot of attractions. Price good for Seattle. Breakfast was pretty good. Bed wasn't great. Not the nicest hotel. Basically a place to sleep.
Hot breakfast Bathroom amenities Smell of room Overall hotel condition was poor
Great location, walk to the Space Needle, Pike's Market, downtown shopping. Bedding was soft and bed was comfy, towels soft as well. All inclusive breakfast had all the basics covered, and was plentiful. Carpets were stained in the hallways, and our room. While clean, our room smelled musty, and there were spots (mold?) behind the headboards and throughout the bathroom. Bathroom could stand a refresh.
The staff was welcoming, informative and just friendly! I enjoyed the free breakfast and thought the rooms were clean and comfortable. Quiet at night and in the heart of everything Seattle. They greeted me and politely verified my status as having a room each time I entered - I felt very safe and confident that anyone I encountered in the hall was another paying guest. (Seattle is known for its homeless population.) The fitness facility also had nice equipment. The TV picture went out regularly, the fixture in the sink was slightly damaged, and the hot water in the shower went ice cold if a neighbor showered or used their bathroom. The room had a refrigerator, but no microwave. I assure you, however, the attentiveness of the staff more than made up for any deficiencies in the facilities!
It was good location. Employees were chill. Good service overall. Don't charge for parking
close to space needle, friendly staff, lobby and elevators renovated extra charge for parking, overcrowded breakfast room, always low on coffee, hot tub barely warm in August, floors looks old and dirty
Located extremely close to Space Needle and Seattle Marathon start line
I was allowed to check in at 10:30 am. With the rain that day this was an unexpected bonus. Breakfast was very good and area was very quiet even though it was Halloween weekend. The monorail was really close and convenient to get downtown. Overall it was a great stay and I'd definitely stay again.
Near Space Needle. Run down, in a sketchy neighborhood, no restaurants nearby and terribly over-priced. Stay anywhere else.
Convenient location to sites. Nice underground parking. One odd thing is no plug ins to charge phones - had to use bathroom plugs. They could fix by offering a power cord. Good breakfast options.
Breakfast. Location. Comfortable bed Loud location, busy
There was some mix up between Kayak and the hotel reservation system that was a bit of a pain to resolve upon arrival at the hotel. Other than that the hotel met expectations.
Breakfast really adds value. Ate enough to last me through the day.
Location Just about everything else. No pool or jacuzzi even though it was on the website. The place is old, smells, and need a facelift. A BIG disappointment !!
The breakfast was very good. Bed was uncomfortable. Room was very small. Bathroom was too small. Traffic noise and loud talking from the hallway kept us awake all night.
The hotel is close to Seattle Center, local restaurants, pubs. Easy walk to Chihuly Museum, Space Needle, Pike Street Market, etc. Rooms are very, very small, the bathroom was a micro-room, and the walls and windows have no insulation, so we could hear all the neighbors and the expressway next to us was a constant noisy nuisance, day and night. There was a party above us both nights, one until 5:30 a.m., Seahawk fans outside our window partying and it was Halloween! We kept closer to our budget by staying at QI, but you get what you pay for.
Close to downtown and pike . Hotel isn't ravishing but sufficient. Price could be lowered to make it more attractive.
Worst hotel I've ever stayed. Bed was very uncomfortable. The key card didn't work 3 different times and the front desk "manager" was very unfriendly about it. I told housekeeping I didn't want service and they did anyway. Touched and moved my things. Not a happy customer at all!!!
Hotel has neat and clean rooms with a modern feel, and great location. The room price should include breakfast. It is a bit of a downer and the room price feels a bit more without this basic offering.
The location is perfect for our stay! The room was clean and it has a nice view of the space needle..
How close to Seattle attractions The old elevators
Was clean, comfy and the proximity to Seattle's iconic Space Needle was very convenient (walking distance). EMP museum and more are right there too. Breakfast at in-hotel restaurant was a great value.
this place is badly over priced
Number 1, the location! Close to so much, and close to transportation to see more. Very up to date rooms, lobby and restaurant. Staff was always professional, but friendly and helpful. It would have been nice to have had a shuttle to get to airport.
Location, location, location
Near everything we wanted to see. Friendly staff. Nice spacious room. Poor breakfast options. Wifi wasn't very stable.
The location. Prime downtown near good restaurants, within walking distance. This place is old and super dated. I laughed when we walked in. I pulled my phone out, to look at the photos if the hotel from the website and, well they're technically accurate. This place is in desperate need of a refresh or remodel. This is a pretty expensive area to stay, around $350. But for not much more, I could've gotten a much nicer experience at one of the other nearby hotels. Or even an Airbnb. But definitely not here.
The breakfast was very good but not included in your hotel room. We bought breakfast every morning at the restaurant but it was very good. The chef would switch it up every day and the restaurant was very clean. They bathrooms were run down from being old. The water in the shower would back up into the tub every time we took a shower. The staff was very nice and the room was very clean. The bathroom plumbing would be the only con.
The hotel has potential but their was a lot of work that needed to be done. The continental breakfast was a joke!
Nothing!! I would love a refund!!! Dirty, too expensive, terrible customer service, terrible location, couldn't even use swimming pool.
The only good thing about this hotel was the front desk clerk. She should find a job at a better hotel asap. The place was a total dump!!! Toilet seat was falling off.I Had to screw the bolts back in myself to be able to use it. Tv remote was broken. The fridge still had the prior quests old food in it & it was very dirty.I Stayed 2 nights & paid full price for both nights but they didn't change the sheets on the bed, they just remade the bed. The hot water knob on the tub was broken & hardly any hot water came out. The clock was set for the wrong time so I missed the breakfast in the lobby. I have stayed in a lot of hotels & this place has the worst I have ever seen. I would have left but couldn't find another place in the area with such short notice.
It was in a very convenient location. The hotel wasn't horrible, but the beds were really hard and uncomfortable and they use the word "continental breakfast" loosely. They only had a few muffins, bagels and apples. No cereal, milk, oatmeal.
The only reason to stay here is because it's a third of the price of anything around it. There is, however a $10 fee for parking that is not reflected in the price. Oh, and it is close to the space needle. I guess that's two reasons. Old. Outdated. Countless cigarette burns in carpet. Construction all around. Bad smell. Hidden parking fees. Uncomfortable beds. Yard sale type furniture. Paint chipping off walls. This list just goes on and on...
The place is barely habitable. Unclean and dirty.
How close it was to the Seattle Space Needle Our first rooms door could open without a key!
Great location and clean Advertised newly furnished but furniture was obviously older and some pieces very battered..Also advertised a hot breakfast but only coffee, OJ, mini bagels and mini muffins provided. No fruit or even cereal or toast. The outlets in the room were so over loaded that you had to unplug the frig to watch TV. Bathroom fan was so loud it sounded like a helicopter. Knobs on the heater were stripped so they just spun when you tried to adjust the heat. The elevator was out of service. They were asking that the plastic knives not be thrown away and no liners provided for the ice buckets which made me question if they were sanitary or not. I decided it wasn't worth the risk and didn't risk using either...
It was cheap and easy access to Seattle's downtown. Breakfast was not adequate and ended too early.
Nothing Poor bed. Noisy. TV reception was sporadic at best.strange smell in room. Light in room did not work... electrical cord was cut. Pretty scary overall.
The hotel was quiet and in a great location by the Space Needle. Not luxurious but comfortable enough.
great location close to the space needle, nice bathroom close to a big road. Very old rooms
Fantastic location near Space Needle. I arrived at 11pm to find out that they overbooked. Despite being a loyal Platinum member with Hyatt, they sent me to another, far inferior location several miles away. The only logic they provided was that it was cruise season. I'm never staying here again.
Room was larger than I expected and had a small kitchen area that I used to make myself tea. Free breakfast was pretty solid too. It was a little confusing at first but I love the energy efficiency that results from connecting the keycard to the power system. The air conditioning system created a strong draft over the bed. I had to turn it off to get to sleep. Also the water tasted off in some way and the pillows weren't super comfortable.
Across the street from the Space Needle. Room was well designed, spacious and clean. Staff was very friendly. We love to walk around Seattle and this was a perfect location. Breakfast and WIFI were included. Breakfast was fair to good compared to most hotel breakfasts, however the coffee dispensers we're insufficient to keep up with demand - this was a consistent problem on each of the three days that I stayed.
Location location location. This hotel is right next to the space needle and within walking distance to downtown. Breakfast was very good, only had to wait a few minutes for a made to order omelet and the rest of the spread was also very good. Room was very nice and ample seating for several visiting friends on sofa. Rooftop deck was the perfect place to enjoy a few beers right under the space needle at night. Rooftop deck closed at 10, could be later. No other complaints, this hotel is definitely my go-to from now on when I visit Seattle.