最新評論
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6.0
優點： It was a little higher than normal, but I was glad that there wasn't an exorbitant charge to return the car in another city. In Europe, I've experienced no additional charges at all for dropping off at a different airport/location.
缺點： The Corolla I ended up in was fine, but in signing up for a "Hertz Choice" at pickup for a slightly better rate, I think the upsell game was afoot (put me in a very tiny car so that I'd have to choose a larger, more expensive vehicle). This is the first time I've rented with a company that I've experienced this (perhaps I've been lucky in the past, and a mid-size just always came up?). Dropoff a little strange because no one was checking in cars at MSP. Had to explore to get a receipt--perhaps this was a covid thing?評論由
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6.0
缺點： Cruise control on the 2019 Versa that I rented did not work. The cruise on/off button on the steering wheel was faulty. I rely on cruise control to keep me from speeding when I drive on the interstate freeway. Not having cruise control was a major inconvenience. Agent at counter was not clear as to what I was paying for, vis-a-vis how much gas I needed to put in the tank, before returning the car. If is unlikely I will rent from HERTZ in the future.
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10.0
優點： Staff was excellent! They waited 30 minutes past their closing time to accommodate my flight that was landing in CVG at 10:17pm Best experience and most courteous employee ever
缺點： There was last car on the lot. Extreme shortage of vehicles in CVG apparently so I wasn’t going to complain. The inside of the car reeked of some sort of someone from the previous renters (not sure, cigarettes? Weed?) anyways As I said I opened my window and clinched my feet and made it through my ride to Lexington. I was grateful I got a car and that they waited for me評論由提供
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10.0
缺點： NOTHING
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8.0
優點： Staff friendly, efficient.
缺點： Reserved a full size car, to have a trunk. Only SUVs available. Given an SUV that was small & underpowered compared to a full size car.評論由提供
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2.0
優點： Nothing
缺點： The rental car desk had closed by the time my flight landed so I did not get a rental評論由提供
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9.6
優點： Yes, people were friendly, drop off super easy!
缺點： The ONLY thing, I feel like we should of been able to park our car for free!評論由提供
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8.8
優點： Price!
缺點： Intermediate sized car is a little smaller than expected. The five of us only travelled in it together once since that was too tight. Three of these people are under 5 ft tall, no one is obese.評論由提供
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10.0
優點： The staff made every thing so easy.
缺點： The only thing better would have been if I didn't have to drive all the way to the airport to obtain and return the vehicle.評論由提供
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7.6
Pick up
缺點： Hertz always tries too hard to “sell up” on everything, not a fast pickup compared to other car companies評論由提供
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7.6
Insurance was a ripoff -bait and switch- will not use Hertz again-
優點： Nice clean vehicle
缺點： Was quoted one rate for insurance and thought I selected it. Then priceline wanted to sell insurance so called and was told by Hertz specialist to wait and get insurance at the time of pickup. Was quoted over $100 for insurance which was completely different than the $7 a day I selected online. Will not use Hertz ever again. Never had this issue with Enterprise.評論由提供
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2.0
優點： Nothing about my experiences I liked.
缺點： 1st I never got a confirmation email and I had to call two times to finely get one. 2nd Instead of charging us $820 they where trying to charge us $1,200 and up. Unforgettably our card didn't even hold that much so we had to walk and ride a bus around Ohio trying to find a new rental car company.評論由提供
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6.0
優點： Car and Ohio personnel
缺點： NY personnel. Lga bus sroooed me at marine air terminal at 2 am. Had to wait for free shuttle bus at a freezing bus stops at 2 am.評論由提供
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4.0
優點： Getting there from the airport was convenient
缺點： They could only provide me one car with no alternatives. I wanted the model I had requested before but they were out.評論由提供
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10.0
優點： Excellent service in and out.
缺點： Car had check engine light but it worked fine and had no issues with the operation of the vehicle.評論由提供
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10.0
Super easy
優點： Check in was easy and fast. No BS--we were in and out within 10 minutes評論由提供
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8.0
PIck up
缺點： As I wandered through the lot to pick out my car there was a car in the lot with glass in the trunk... I told the gentleman there and he dumped the glass onto the lot in between the cars. The car clearly hadn't been cleaned properly. When I chose my car I didn't realize the inside windows were so dirty with massive smudges. When the sunlight was showing through the window I had to pull off the road and clean it so that I could see.評論由提供
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10.0
優點： Easy pickup, friendly agents. Car very clean and comfortable.
缺點： Nothing評論由提供
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2.0
Credit check unexpectedly required, then things went to hell
缺點： After I reserved a car, gave them my debit card information to reserve the car, flew into town, caught the Hertz bus to their off-site rental center, I was told that I had to obtain a credit check. I entered my SS number. Within seconds, the Hertz printer spat out a rejection slip. Very embarrassing and panic-inducing. Called Enterprise, who picked me up from Hertz, and quickly worked out the rental issues, to my complete satisfaction..評論由提供
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10.0
Very pleasant experience
優點： Staff was very courteous and service was prompt. Car was clean and comfortable. Return options were easy with frequent, easy-to-find shuttle service.
缺點： It would be nice if the airport had on site can rentals, but this is not specific to Hertz. The shuttle did not take long and ran frequently, but still more convenient not to have to leave at all.評論由提供
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10.0
優點： Friendly and fast service. Shuttle arrived quickly.
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7.2
優點： Car and drop off.
缺點： Pick up was confused. Agent's directions were poor.評論由提供
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2.0
缺點： The car was dirty and smelled of smoke and there were footprints on the ceiling of the vehicle.
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9.2
Rental- Nissan
優點： Ease of the process, clean interior, drove very well.
缺點： Fuel efficiency.評論由提供
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8.0
缺點： did request a car with satellite radio and was not able to get one
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8.0
優點： Price
缺點： Drop off fees from Lexington to Cincinnati were high評論由提供
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9.6
Great van
優點： The van was almost brand new. It was very nice and had plenty of room for all 6 passengers and their bags. It rode well and was extremely comfortable.評論由提供
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4.8
Surprise charges
優點： The personnel was plenty friendly.
缺點： The employee at the counter charged me almost double. I realized after the fact that I was given an upgrade that came out to almost double the daily rate, and upgrade I never requested. Then I was charged for insurance, which I requested, but according to Kayak would come out to $9 per day. The rate I was charged was $31.99 per day. So now I have to try to call up Hertz on my own time to get this resolved. I would have had it resolved upon returning the car, but there wasn't anyone in the office on an early Sunday morning who knew how. My suggestion is: Look carefully at the charges. Yes, there is a sort of hefty reserve they take from your credit card initially, but that's normal. As long as everything looks okay, they will give that back to you. It's those dang surprise charges that can get you!評論由提供
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8.8
Wonderful Staff
優點： The staff was very courteous at check-in and went above and beyond during the return. Upon return, the staff dropped us off at the airport using the van we had rented. Instead of having to unload my family of six and luggage at the car rental return only to load everything back up onto the airport shuttle, a driver simply drove the van we rented to the airport and helped us unload our luggage at the airport. We have traveled much and that was a first for us.評論由提供
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6.8
缺點： car was dirty
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