錫拉丘茲（紐約） 雪城漢考克國際機場租車

優點： Nothing!

缺點： There was a huge line at the counter, and a long wait to pick up my car. I was supposed to get a full size car but the only car they had left was a compact. Awful experience!

優點： Staff was nice. However they helped as little as possible, but over all the experience was. Okay.

缺點： The vehicle had a sticker on the door saying it was cleaned. A baby sock was found in the back hatch area, which should have been easily found if cleaned. The worst part was a strong odor coming from the driver side back seat. Terrible smell, I drove straight from NY to Fl. When I got home my wife told me it smelled like baby vomit or spilt formula.

優點： Not friendly, didn’t have my car, I’m gonna write a horrible Yelp review

缺點： Literally anything. You did nothing right

優點： Staff members. Girl that had to downgrade me from an SUV to a full size vehicle was just doing her job.

缺點： Don't use a debit card unless you only want a maximum of a full size car. I requested an SUV because I had to travel and the weather got pretty bad. I had to downgrade to the Maxima and the handling was terrible. I understand there's rules but my debit card has more cash on it than most credit cards. They could have done a larger deposit or something to secure the vehicle I requested. I needed the vehicle so I couldn't cancel or change things.

缺點： Car didn’t have brake.very dangerous to drive

優點： The staff said I could get reimbursed for any expenses beyond my original reservation with Dollar if I was able to obtain a car from another company. They gave me the contact info for their manager.

缺點： They had no cars. I was depending on picking up a vehicle to travel for business and when I arrived, they had nothing left despite my reservation.

缺點： Agent at the counter was excellent. However, I found it extremely difficult and time consuming to communicate over the phone. I must have been on for over a half hour. In my opinion it is terrible customer service when you go into the world of press 1 for this and press whatever for that. I tried to hit 0 to get an operator and it was impossible. Also, was transferred twice and couldn’t seem to find the right department. It would be much easier if you could talk to a human from the start.

缺點： Everything..they weren't there and stranded my parents at midnight

優點： The vehicle was in good repair and drove well.

缺點： The vehicle I reserved was not available and the one that I was provided as a replacement was smaller and less comfortable for my family. I also discovered a croissant in a plastic container and a lighter underneath the drivers seat. Otherwise the vehicle seemed to be clean.

Ripped off

優點： The customer service representative was polite and tried to help us.

缺點： I had reserved an economy car for $133 but when we got to the counter we were told they had no economy cars so for that price all they had were 15 passenger van!!!! We had to pay $67 more for a car!!!!!!

Buyer beware!!

缺點： My key broke with normal use in the ignition over 4 days and I was charged $300 for it!!! I will be disputing this.

Watch out for unwanted "Trip saver": 4.99/day extra

優點： Staff were polite (but lied)

缺點： When I queried the $20 increased charge over the quoted price at the counter I was told it was the "franchise fee". When I had time to look more closely I saw that "Tripsaver @$4.99" per day had been added without asking me if I wanted it (I didn't, I have AAA) I called the franchise and the lie was repeated - evectivly blaming KAYAK for not quoting the right price (in fact KAYAK's quote was accurate)

缺點： They tried to stick me with an 11-seater van, and had to pay extra to get a more reasonable economy car/sedan. This was not transparent to me when I made the reservation.

Bad customer service

優點： Carvwas good, pick up is easy

缺點： Franchise fee was added. The mobile oil was not changed. There was no water in wipers. Insurance rate was high. Extremely poor service. Difficult to locate car in the garage because no sign was posted. Over all, the service was poor, not comfortable in taking car on rent

缺點： The amount was not chartered right! The car wasn't clean.

缺點： Didn't have the vehicle I reserved. I reserved a 15 passenger van, but when I went to pick up, they were only going to give me a 10 passenger. Didn't give me a discount for the upgrade, which I thought my reserved price should have been honored. Ended up paying over $100.00 more than I expected.