I had to make changes to my reservations and make a longer stay out of the trip. I called and coordinated the extra days with one of their staff, but after arrival found that they had no record and I ended up stay in an alternative location for one of the extra days
Great location, easy to find and within walking distance of station and all main attractions. The staff were friendly and helpful with directions to restaurants and bars etc. The room was clean and comfortable. The breakfast buffet was decent, there was a lot on offer. The pay per view film service was very limited - with few films in English and showings only at certain times which did not fit in with our dinner plans etc. As we had an extremely rainy weekend, the lack of a more updated service was notably disappointing.
The location and it was extremely quiet The room rate and the fact online the price excluded breakfast and when I paid it included breakfast even though I hadn't had any confussion there
The central location of the hotel. The roomservice was rather poor. For a double room and for 4 nights we only got 1 set of soap, shower gel and sampoon! There were neither a minibar in the room, nor a hotel garage.
It was a perfect location for seeing the city
Location Kids running through the hotel until the middle of the night
I like the fact that it was walking distance to the pedestrian mall. It is a very modern and clean hotel. Breakfast was excellent with lots of choice. I think that parking is a little expensive, there should be a reduced price for hotel guests. It would be nice to have more English speaking TV stations.
Very comfortable, large room on sixth floor, clean, well-appointed, with a good view and lots of daylight. No public area in which to sit down. The bar, which did have seating, didn't open its door until 6.00 p.m., whether one wanted to drink something or not.
Clean, modern rooms, friendly staff (who spoke English), and conveniently located to city center. Use of internet required mobile phone which I did not have.
location, room, friendly staff at reception no
excellent location near the center, excellent view, comfortable room, very kind personnel. decoration typical,
well located for easy access to sites. car parking facility very useful. Staff helpful and friendly. Breakfast not included and seemed expensive so we opted out, but it did look well set out!
The location was the best feature of the hotel
The location, their breakfast, the staff, access to wireless internet and the cleanliness of the hotel. There was no air condition system and no tea/coffe making facilities in the room.two days before our departure, we started sexperience persistent bad smell from the tolilet/shower room and this continued for two days till we left.
location lack of air conditioning
the decoration is great and the location too. The breakfast was really good.
Room rate included breakfast - buffet style - excellent with a wide variety of food to choose from. The only downside was our bedroom was at the front of the hotel overlooking a main road which turned out to be very noisy despite the fact that the hotel advertised the windows as being soundproof - they're not!
The breakfast. The smell from the drains in my room.
Very good location for central Aachen.
Everything at this hotel was nice. The room was very large, perfectly clean, quiet, and the staff had even made up a real (wooden) bed for our baby. The staff were helpful and friendly, location was great, and the breakfast buffet was one of the best I've had in a hotel anywhere. Would I recommend it to others? Absolutely! Nothing...everything was perfect.
The hotel is ideally situated a short walk from the railway station is right in the shopping area.
Wide choice at breakfast, and large room.
Comfortable and very peaceful
The ambient of the hotel is comforting. The personnel could be more friendly and the prices shouldn't reach so high.
Staff was very helpful and accommodating. Received a reduced rate on a room upgrade. Breakfast was wonderful! Room was very comfortable. Good location with respect to the Cathedral and good restaurants.
Good breakfast smell of smoke in the room
Inconvenience from noise produced by of exhaust pipe ventilator directly next to the window. In addition the room was small; the small bathroom was old, even without a normal door.
Excellent breakfast. Very good sound insulation so room quiet even though on quite busy road. Room decor very dull - brown.
We were made to feel welcome and all our queries were answered promptly. Also, it was very conveniently placed for the main attractions of the city.
the personnel were friendly and helpful and the room well-decorated, clean and quiet