The reception was very efficient and pleasant,the room was fresh and overlooked the car park and all requirements were there. Unfortunately, five minutes after I settled down to make a cup of tea, there was a power cut. Although the staff were helpful, this incident showed up some shortcomings. Viz. The staff had no means of keeping the residents informed (telephones were out of action) and there was no emergency lighting in the rooms. We were issued with candles but I thought this was dangerous and made me question whether the fire alarms had emergency power or not.
Your staff where extremly corteous,and helpfull;what amazed us was even at half past six in the morning they where able to greet their guests with a smile,something which is seldom found these days.THe food was excellant,and was extremly tasty,the breakfast was extremly good,and a good selection Yes,the bed was extremly uncomfortable,well past its sell by date,the toilet paper was not exactly user friendly,and all though we welcomed the sight of the toilet being well disenfected,the aroma of the brand was extremly over powering,a more pleasanter aroma would have been more welcoming
The rooms were bright and clean. The breakfast was great giving a wide choice. The staff were both friendly and helpful
Friendly staff, nice atmosphere in bar and restaurant
lovely location and grounds, thursday steak night was great value for money, and the staff were freindly and helpfull.
The restaurant was excellent.
Very good rooms Just English breakfast available
One morning there was no hot water at all. I could have done with this resulting in a voucher, specific apology, note through door or whatever.
Very friendly staff, relaxed atmosphere, spacious room, dog friendly,and spacious grounds for the dog to have a run.We had a meal at the bar which was very good and reasonably priced. The old wing is looking a little tired
The size of the room.Well spaced out.Good food.Very curtious staff. The price of G and Ts.The lighting good have been better in the room.The wife also says that the facilities to do her make-up werent to clever.She likes to sit by a mirror.Obviously this did not affect me.
Nice setting, good facilities Room was a bit small. Cold water tap did not work.
Building and garden are fantastic. The waiters for the dinner took good care of us, very professional. The swiming pool was open for children (ours were 11 and 13) only a very reduced period (apparently only from 14-17h), as if tourists are going to be in the hotel in that part of the day. The worst: this was apparently done to keep the "swiming pool members" (not customers of the hotel) happy and calm so they can have a quiet swim after their work.
It was clean and the staff were very professional It wasn't quite the style that I usually go for and it didn't translate well into the pictures on the website - the bathroom was like something out of a horror movie circa 1972 - needs updating!
Hotel staff were friendly, good location, spacious room after upgrade, child friendly, good gym Hotel room could have been cleaner, pool times for children were limited
The Gym.swimming pool etc. Kept waiting 45 minutes after given menu for evening meal, breakfast was until 10, they had cleared it by 9.45.
good location, lovely grounds, although could do with some care and attention, beautiful old manor house. staff on reception need need more customer care training, ignored my wife completely thoughout the checking in process, although better on checkout.
The general feel of the Manor was lovely. It was offset in beautiful countryside and was peaceful and serene. The little outhouse where my boyfriend and I stayed was modern and cozy. The main part of the house was overflowing with character and had an antique feel. I do not have a bad word to say about Billesley Manor
Nothing stands out . The breakfast was every day was cold and very confusing having three rooms ,all the food should have been in one room not two.
Gorgeous hotel! My room was absolutely fabulous and comfortable. The bed was fantastic, bathroom was great. I have enjoyed my stay and I would recommend this hotel to anyone without any hesitation.
Liked the location and the hotel itself was lovely There were no tea or coffee making facilities in the room and there was no shower, only a bath in the ensuite.
superb location great service good restaurant.fantastic views over the mill The flies in the bar but this time of year difficult to control.
It looks impressive when arriving up the drive The attitude of the owner was appalling...and I mean appalling. it was like checking into a squalid b&b in some seedy backstreet where the room key is literally thrown at you. serious attitude problem. Checking out was like the Marie Celeste...nobody whatsoever to be found in the reception, bar or restaurant. Mattress in room wafer thin.
Beautifull setting and surroundings. Also the building had great charactor Unable to open windows as they were fixed, and due to staying on the hottest weekend of the year, the room was exceedingly hot.
Fantastic setting great staff and superb breakfast
Very friendly, helpful staff. It's agreat location and the bar food was very good and good value for money My room was quite small, very dusty and there was no kettle/ tea/ coffee facilities. The curtains collapsed on me when I tried to pull them. Very poor at £70 a night I think.
The only let down we felt no tea or coffee in the room. But great breakfast
Beautifull location extensive grounds river view Room ok but in need of modernisation
The mill has plenty of character, and the staff were very friendly and helpful. Ideally located for Ragley Hall. A little difficult to get to without a car.