We have stayed at the hotel several times. We like the staff, the setting, the comfortable beds, the pool and the exercise facility.
fantastic place and great value-food was superb as was service!
A gorgeous historic hotel with wonderful vistas in a posh quiet nieghborhood! No coffee/tea maker in the room. They brought me hot water however!
Beautiful location. I wished rooms were little bit bigger, but was still good enough for our family. We had a pleaseant stay.
The hotel was first class all the way, from the magnificent grounds to the first class dining, to the rooms and the staff.
Liked everything! Especially the complimentary shuttle service.
Room was clean and bed was super comfortable Tub was leaking and it didn't drain well so there was always a collection of water
Efficient check in Clean room overall good experience Bar service could be much better
I thought the staff was exceptionally courteous and helpful. In general, a very pleasant place to stay, and I would stay there again. The hallway by my room smelled musty, like a dog on a rainy day. The price of valet parking and breakfast seemed mysterious to me, poorly explained and arbitrary.
The location is good! The room. A lot of noise. Horrible view.
Front desk staff was sub par.
Location was decent. Food in the bar was pretty good. The rooms were super outdated and old. Paid for an upgraded room and the bathroom was the size of a very small cabinet. No outlet covers in our room just exposed plugs.
Heard music in our room coming from outside all night long.... Front desk staff unhelpful and unpleasant.
Needs massive refurbishment. Everything old and tired... Furniture, bed, HVAC, you name it. Parking also was $19/$21 for self/valet... too high.
Fast check in, easy parking, courteous and efficient staff. We arrived, had valet parking ($2 difference between valet and self-serve overnight parking cost). Walked right up to desk with no wait. 3 minutes later I had keys in my hand. Room was clean and adequately appointed. In the morning my receipt was waiting for me and a call just before I left my room had my car waiting by the time I was in the lobby. Complete lack of jet packs and flying cars but I've yet to find a hotel with an adequate supply of them.
Near old town Pasadena and good restaurants The price was a smudge too much
The beds are clean and comfy The staff was great The bell hopes did everything for you with a smile The bar staff understand your drink needs The front desk staff is quick and good The shower had a clogged drain It was fixed but it was the down side of the trip
I was with a group of teachers in town for a conference at the Pasadena Convention Center, so it was nice that we were within walking distance. I will definitely be staying at another hotel next year. If you wanted internet it cost $10, there was no refrigerator, the girl at the front desk was rude and unhappy to help, the Starbucks on site only served coffee and tea (espresso machine broken), and you could hear the noise from the adjoining rooms.
The fruit infused water in the lobby!
We needed a hotel in downtown Pasadena and the Sheraton was centrally located. The rooms had everything that we needed, including a mini refrigerator, iron/ironing board, lots of storage space, Ethernet jack and wireless internet. Also, I liked that parking was inside a garage rather than a surface light. The hotel was extremely clean and the staff was polite and helpful. I wish I could have stayed longer.
Upon arrival had to wait about 30 minutes to check in due to reception staff running the nigh audit. Not a nice experience to wait for half an hour to check in at a hotel at 1:00 am. For some reason, they had us checking out a day earlier than set reservation. This led to our room being re-keyed and not made for when we returned at 10 pm after a day of being out and about. Not a good experience to show up to a hotel room with beds not made and towels on the bathroom floor.
Great location next to civic center and Paseo de Colorado. Walking distance to popular areas of Pasadena. Bed was very comfortable, and I loved that it had a refrigerator and an iron in room so I didn't have to wait for someone to bring one. Room had been updated nicely. Staff was helpful and friendly. Staid, corporate looking hotel, not a charming boutique hotel. Pool area and fitness area were small - felt a bit cramped. There was a huge area next to hotel that was just a vacant plaza. Not sure if it was on hotel property, but if so, should make use of this for nice patio or larger pool area. Exterior and hallways could use a refresh like the room had - that looked worn or dated. Good hotel, but could be much better, given its great location.
The location is good. We come to LA for a wedding and stayed in Sheraton Pasadena. We had stairs in our room (between the bathroom and the main room). The bathroom did not have enough counter area for my makups (mine are very basic makeups, minimals for one to use). I had to put the makeups in the room. The trips between room and bathroom had to go the stairs, up and down. This was a terrible experience.
Staff was stiff
Beautiful hotel, friendly staff, great food, and fun activities within walking distance! We had our dog with us and he enjoyed his stay too! We especially loved the Westin white tea products!
The hotel was clean. Check in was fast and the valet service was prompt and attentive. Make them walk the room with you at check out. I was charged a $50 smoking fee when I don't smoke.
Very clean and elegant
Room very quiet, clean Parking expensive and difficult to access
Staff is awesome Very helpful and friendly. They met every need and then some for my family.
Place is getting tired. Needs a refresh in the rooms
Make sure you look at the room beforehand. It was TINY.
Modest accommodations Nothing special for price
We had problems getting the room cool. Engineering came up once and promised to come back, but it was still too warm in the room. Otherwise it was a lovely facility, great location, terrific staff.
Convenience Refrigerator did not work
Wonderful bed - sheets, blanket, mattress Hotel - warm and clean Staff - warm and engaging Centrally located
Convenient to our location and the room was clean and beds were comfortable. Breakfast area was very cramped - three small tables. We tried twice but all the tables were occupied. Also, there was a problem with the room keys. In the morning, they would not work. The clerk at the front desk ran them through again and they keys still did not work. We finally got help from one the staff who was helping another guest with the same problem.
It is close to restaurants and shops. The room is clean.
Staff very attentive One entrance
staff were nice few tables for breakfast fridge was broken microwave was broken
No tooth brushes and tooth paste!! No alert that the free breakfast is offered only from 0600 hrs to 0900 hrs I think.. No alert at all. No food to purchase at the hotel outside those hours, not even machines. Once I decided to stay a few extra hours, I had to pay a full extra day and physically go to front desk to show my cc! Front Desk had All of my info! Why charge double and why force me to show the cc in person? Highly Inconvenient!
The room was big and clean and the bed was very comfortable! Not a lot of parking, though the front desk staff will give you an overnight pass to park on the street if you ask. Elevator was a little rickety and we couldn't find the stairs.
LOCATION NOISY MOTEL
Pretty clean, pleased the room included a microwave, refrigerator and hair dryer. Staff were very polite. Location was very good, close to a Starbucks and some restaurants. Checked in after 6 pm and my door key card didn't work and the technician wouldn't be available till the next morning. I wasn't offered another room and was told to just ask the front desk clerk to be let in, quite inconvenient. The next day, the door was fine. Though a non-smoking room, it had a funny smell. Parking was frustrating, only about 18 spaces for more than 25 rooms. Was told that if there was no available space, I would have to park overnight on the street.
Free cable connection. Good choice for short stay. breakfast room too small.
I really like how clean the room was and how the receptionist, who at the time was a young Asian guy, was very friendly and helpful. I didn't like the fact that I wasn't told that the handle of the bathtub was broken. I wasn't able to turn it off the water from leaking. I would have to call the receptionist to come and fix it every time I would use it. I didn't understand why the owner couldn't fix it in the first place. This was the worst Ramada I have ever been too. There was not parking either.
Value and location.
Not applicable. The staff seemed to be of high school age and were unfortunately extremely incompetent and a bit rude. We were put in a room next door to a room getting heavy duty construction with no warning- there were drills and hammers going the entire time! We didn't even get an hours sleep. The bathroom and tub had black mold and the room smelled of vomit. The curtains didn't close all the way and I couldn't get out of there fast enough. I always stay across the way at the travelodge. It was a HUGE mistake thinking the Ramada would be better. Will NEVER stay here again.
Room was immaculately clean and well stocked with all needs. Better actually than a very expensive hotel i stayed in recently for twice the cost.
Good Location for my purposes Noisy due to poor sound insulation from both above and people passing on outside walkway. Very small area in office for breakfast, which was also very limited.
Dirty rooms, nothing worked, in desperate need of repair and maintenance, noisy, climate control was useless....lots to dislike, unfortunately.
The room was pretty comfortable, no street noise, good equipments in the room. The internet was free and fast, the bed was comfortable, free parking in the hotel. Breakfast was basic, coffee was not good at all (I didn't find good coffee anywhere in us by the way!).
Great place to stay just outside of the main city centre of Pasadena and perfect for reaching all parts of LA. Lower price than staying in LA itself.
Small pool for kids. Microwave and refrigerator was nice for leftovers. Breakfast wasn't very good. Beds and pillows were hard.
I told the receptionist I was there because i had a state bar exam the next mroning. She placed me by staircase and ice machine. It was very difficult to sleep with so much noise. In fact i should of stayed home and woke up early to drive in instead of not being able to sleep till 2 am. I will never stay there again.
there is nothing good for this place
It was clean and quiet, and the staff was very friendly and accommodating.
Remodeled room with all the amenities. Nice place. Parking lot was full except for one slot, and it was excruciatingly tight.
The price was relatively good. The bed was fairly comfortable. No counter or shelf for placing anything in the bathroom. No hooks for bathroom towels. The shower curtain did not keep water off of the bathroom floor--water went right through it. The bathroom didn't look completely clean. This made me suspicious of the cleanliness of the rug--the rug was dark making cleanliness impossible to discern. There was no place to eat the meager complimentary breakfast. The parking spaces are narrow and difficult to get into and there is a shortage of spaces. The room is hot, and the air conditioner works but is very noisy, making sleep difficult.
None Staff was smoking weed, could stay there with my toddler! It was horrible shame! I want my money back!
staff, location, large room, clean strong chemical smell in room, advertised as a suite hotel but missing sofa, lobby very small and sparse for sitting
I was in Pasadena for a college visit with my daughter / love the hotel I was impress on how updated and clean the rooms are..... There was no iron or board in the room called the front desk in less than 5 minutes I had the iron and the board in my room.... Tight parking spaces
Nothing Tattered furniture and a very old, saggy mattress. Place could use some attention /maintenance. If this was a budget motel, maybe ok, no, still not ok. It was way overpriced.
- Good price when compared to what else was around. - Not luxury, but nicer than expected. - Fridge and microwave included. - Not a ton of parking, and some of the spaces were pretty tight to fit into. - Some of the beds our group had were a bit too soft or sloped.
The bed was surprisingly comfortable. Manager was rude, and tried to overcharge us. Hotel room was filthy. Walking barefoot in the rooms will turn your feet black with dirt. Our door didn't shut all the way unless we pulled it HARD. Hotel stinks in the hallways AND in the rooms. Very limited parking.
Its very clean and presentable The parking is too limited
The stay The reception did not know what to do. Disturbed my stay.
I liked that they served breakfast that was included I didn't like the fact that, I had to give a $100 deposit up front. That caught me by surprise, which I didn't like. I have gotten best western before and I didn't have those hidden charges. So that left us with $100 less for our weekend and that didn't go well for the kids.
The room and pool seemed clean enough. We rarely let housekeeping in for short stays, so we can't speak to that. Parking lot is terrible. Very small, horribly laid out and the spaces were tiny. Expect dents. The hotel is way overpriced for what you get. Rooms were clean but dated and ugly. The internet connection was spotty at best. We were also given a double queen when we booked a king.
Location, breakfast, nice office people. No chair for guests to sit on. Had 2 of our friends visit, but the couch is not enough. Put a small chair in the room.
easy freeway access and access to our specific event it was a little run down - TV didn't work right
Overall, the feeling was modern, clean, comfortable, and a place where I could do work as well as relax. The place is under renovation. There are still a few things that needed to be done in the room especially in the bathroom. But they were minor details, that will probably be addressed as they complete the renovation. The shower head was too high.
It was a good experience.
that is was located on Colorado Blvd not far from downtown old Pasadena. too little parking, not very kept up and not well cleaned.
Nice beds (although very high) and pillows. Breakfast was good! The breakfast lady was very friendly and quick at refilling the breakfast! The TV cable was out the whole night and next morning but it wasn't their fault, there was a big storm. They had a cable truck there when we came but it was still never fixed. I think they should have gave us a discount but didnt! no receipt because computer was out...again I'm sure because of the storm!
The service from the valet to check in to to food service was excellent and friendly and very professional. The room was very nice and decorated. Elevator and hallway carpet looked very dated. Room bathroom was unbalanced and boring. Night stand drawer handle needed to be better wiped clean.
Clean and comfortable Upon check out I realized the overbilled me. They billed triple the rate promised when booked. Their response was it will take two business days. After hours of my own time I was able to get it corrected
The price ! The only thing this place has going for it is the location!
We were staying at the Courtyard for a family wedding. The negotiated group rate was fantastic...$119 per night for Friday and Saturday. The pool became the gathering place for all of us staying at the hotel. Loved the space. It allowed us to spend more time together. The restaurant food was much better than expected. The hotel would not honor the group rate for Thursday night. All of us traveling from the east coast had to fly in Thursday for Friday's wedding events. Service in the restaurant was slow.
Enjoyed are stay. It's a great location close to everything in Pasadena.
The Marriott was perfect! Sleek, large, clean comfy room. Mine had a view of the mountains. The location was in the center of the shopping district. Loads of eateries and great shopping.
Ease of check-in, parking and room location close to parking. Nothing. Great stay.
Check, some helpful staff Noisy b/c next to vending machine. Ask to be moved. Wanted me to move everything out before changing rooms. Hard with kids. didn't change rooms. Coffee maker didn't work.
Water doesn't drain from tub
Room smell very bad
Staff seems to be less willing to help when booking through a third party vendor. No hot water in the room. Overall attitude of staff a bit unfriendly.
Thought it was a bit over-priced since it is a bit out from old town and some of the hotels near old town were priced a bit less. Lost satellite signal so could not watch anything on tv
the bedding, furnishings, electronics (almost all), and bathroom fixtures were all new and made me feel like I was the first person to have stayed in that room. Very comfortable. And the brand new flat screen TV was fantastic. Only downside was the alarm clock. It was over used and out dated. When I arrived, the time was hours off so I had to reset it. I then set the alarm. It went off the next morning to wake me up for the day, I pressed the snooze button and it reset the entire clock setting it back to a blinking 12:00. I was unaware of this, and fell back to sleep completely, waking up almost late for my meeting.
Clean, attention to details in maintenance and guest comforts, nice beds and linens, free WiFi, big screen TV, walking distance to restaurants, ease of parking.
Pretty good things were: location, facilities, order/cleanliness, staff, free Internet and spacious parking, kitchen, tv, bed Our room was noisy - both windows overlooked the main street, the breakfast was a bit "monotonous", "fresh fruit" were actually apples, always the same
Our stay at Vagabond Inn was very pleasent. The staff was very nice and helpful. The room was nice and had a fridge, coffee maker, microwave oven, alarmclock, AC and a 42" Full HD TV with 99 channels. The breakfast was the best included breakfast we've ever had during our stay in the US. It lasted from 05:30-10:30 and included three types of bread and yogurt, there was butter, jam, Philadelphia, egg, bananas, muffins, waffles with maple syrup, water and two types of cereal, coffee, tea, milk and juice. The internet had a T1 connection with ok wireless coverage. The pool was heated so it's nice and warm when the sun goes down. Not much negative to say except that the AC was too noisy even at the lowest fan speed. Noisy AC
A slight upgrade from a basic "motor inn." Clean, big screen TV. Many restaurants nearby - nicer ones on Lake, and on Colorado past Lake. Convenient to where I needed to be. Free, reliable WiFi. Older hotel, small maintenance issues. No closet space.
cheap and cheerful for the area. with good parking. the pool is in the middle of the car park beside the road :(
Great Management. Great Value.
Service, parking, internet, coffee small bathroom; not having a lamp on each side of the bed
On my recent holiday trip to Pasadena, I stayed at the Vagabond Inn Executive and was very impressed by the newly renovated rooms and the excellent service. The rooms seem to be newly renovated and have huge flat screen TVs. The room I had was very clean and comfortable and had a nice view of Colorado Blvd. The breakfast buffet is amazing as well, complete with hot waffles and eggs. As a visitor to Pasadena, the staff was very helpful in providing maps and directions for all the sites I wanted to visit. The hotel is very close to shopping and restaurants in Old Town Pasadena, so good food is very close. I would recommend this hotel for all travelers to Pasadena!
Great price, great proximity to Caltech, friendly staff and clean room
Nice service and good breakfast.
Good staff room was clean fast check in and check out good breakfeast good value for the money whish they had more non smoking rooms stayed in the smoking room all that was available,horrible smoke smell
It had a bed. And a door. And a shower. Front desk people didn't speak English very well and the Wi-Fi was terrible.
Location and elevator and room was a suite. Breakfast left a lot to be desired on the weekend. I decided to go out for coffee. No waffle mix, but had a waffle maker.
My elderly father was locked out of his room and needed his medications which were inside. I found out later that the staff had mocked him and laughed about his plight - while demanding $40 to be let back into his room. Our family was shocked and saddened by this treatment of our father. We will never stay at this hotel and we will be actively urging others to avoid this terrible place.
Typical no-frills motel. Bed was comfortable and room was reasonable. Refrigerator didn't work and wifi is so bad as to be unusable.
Manager lacks customer service skills. He is rude and condescending. Whatever happened with "the customer is always right"? Breakfast had very limited options.
The room was very clean and the bed was comfortable..the breakfast was a little sparse and the juice was room temperature. Would of loved a fruit tray and ice cold juice, especially for the price of the rooms. I was really pissed I had to pay a $30 early check in fee for a room that was already available. I can see them doing that if none of the rooms were not clean and they had to call someone to clean. I had been driving for three hours on no sleep from the night before. I asked the staff to tell me what the fee was for. I was told " I dont know but its been that way for 5years"! Check in time was 2pm!!!!!!! ARE U SERIOUS!!!! If I make a reservation I want my flipping room now no matter what time I arrive. I felt the man at the desk was rude by passing me off to someone else when I started questioning him about the fee and the check in / check out times. I don't stay in hotels so I don't understand how it works. In by 2pm out by 11am, that not a full 24hours!!!..other than that my trip was a pleasant one.
Staff was great. Hotel was clean and comfortable. A little off the beaten path but seemingly a nice neighborhood. I asked for a pre noon check in online the day before and I was not allowed to check in until 3 pm.
Staff was very friendly and helpful! There was not much nearby that was walking distance, but easy enough to get an über to take you to nearby sights/activities.
helpful staff, good service The pool they were supposed to have was located at another motel. A little deceptive to say they have a pool.
Everything. Food very Good. Could not fault anything.
Room was ready upon arrival, very clean, nicely appointed rooms, easy access location. Rooms open to central courtyard which was noisy from the var at night. Room service never brought my order, no call or any apology and the desk staff didn't seem to care the next morning when I told them.
The rooms were very comfortable and the modern, updated look was fabulous. Looking at the hotel's exterior it is not obvious how updated the rooms are. Loved the spacious two queen beds. Nice choice of bed covers.
This was a great inn. Very clean and the room was fantastic! I lived in the area for 8 years and when my friends caame in they all said the same thing: "Wow, this is nice, I never would have guessed!" Nothing, everything about it was more than I expected for the money I paid.
Free juice/coffee and generic continental breakfast the sheets and pillows smelled like they sprayed a cleaning spray on them and left them wet. mildew-ish
Quiet, private room, great new interior. Big comfy bed. Fridge was abit noisy, and breakfast a little dull, but not big things to worry about.
Shower had instant hot water and there is Free Parking. Breakfast is available but it's pretty low-key: cereal, some juice, milk, or coffee. The location is the best part, this place was close to everything we needed - which was a visit to a couple local animation studios and a conference at the nearby Burbank Marriott by the airport. It definitely has that old motel feeling, it's not bad but it's not great - we paid $104 excluding taxes and it definitely felt more like a $65-75 sort of place - but that could have been because it was a popular weekend and the rates were hiked. The towels are a little over bleached and the pillows were a little too over stuffed for my taste - but the bed was comfy.
Room was great, no problems. Bed very comfortable. Everything I needed was there. Good wireless. Nearby restaurants were great. Wireless went down occationally. Front desk staff inconsistant. Outside a bit depressing.
Rooms are very clean and surprisingly nice. The outside of the hotel is not impressive but the rooms are great. The hotel did not have a double room reserved for us, even though we specifically stated that when booking. We were forced to stay in a smoking room, as it was the only double left, and hotel staff blamed us for the mistake, even though we had the paperwork proving we signed up for a double room. The rates were ridiculously expensive - not worth the price.
It was quiet and I felt I could just be myself and not feel hassled in nay way Parking was a little tight