View Poor ventilation. Room needed a little tlc
Reception staff and parking facilities I was extremely dissapointed by the qaulity of my room, the cleanliness and general condition of the facilities. The hotel is out dates and far beneath what I would expect from the Hilton brand. I stay in hotels all over the world and this simply does not measure up on any level.
The city of bath is fantastic Nothing
The location in the city centre couldn't have been better. Nice views of the river from the restaurant. Helpful staff.
The staff. All were polite, efficient,very well trained and took the time to make you feel welcome - despite being busy. They took a pride in their job. The sound proofing in the basic rooms was not very good, so if you wanted to sleep on a bit in the morning it would have been very difficult. We were there to make the best of a couple of days in Bath, so it suited us.
Absolutely abysmal It took 35 mins to check in because your company fax the reservations through on Saturday morning to an unused office that nobody on the check in desk knew anything about
location initial confusion about reservation
Modern decor Thin walls and doors.
Convenient location for Bath amenities. We were going to Theatre Royal, and the Hilton is just a 5 - 10 minute walk away We were attracted by the Parking under the hotel - and this was easy to find. We were not told it would cost us £17 however !
Clean and roomy. Nothing!
Well located to get around the city center and clean and comfortable . Staff we had contact with very pleasant Cost of parking
Staf very friendly, great location for city centre and room quiet and comfortable.
location, lovely building, view from our window
Staff were excellent, friendly and helpful and keen to make you feel welcome. Felt like home from home. Liked being able to see in to the kitchen at breakfast, log fire, excellent breakfast, beautiful room, central location.
The location is very convenient for visiting the historic sites of Bath, and the parking is very easy Our room was on the top floor. As there is no lift the climb up the stairs could be challenging to anyone with mobility problems
It was comfortable, well equipped and friendly. Also nice and quiet. It has lots of stairs which may not suit everyone, but I liked the exercise and the fabulous view from the top.
we found the staff very welcoming and helpfull . we have no complaints about this hotel whatsoever and look forward to stopping there again .
Close to city centre Rooms were very small for price. The smallest rooms I've ever stayed in and not worth the price of the room. Parking was an issue.
We stayed in the Princess Suite and it was beautifully decorated, as was the rest of the hotel.The staff were fantastic, helpful, polite and sincere.The parking permit made things a lot easier and was value at £8 a day.To top it off, the bathroom had heated flooring! A brilliant hotel located in the centre of Bath - shops & eateries are 30seconds away.
top class,all the staff were so helpful and friendly, great breakfast
The staff were very efficient and pleasant both when we arrived and for breakfast the next morning - we enjoyed our stay although very short!
We enjoyed our stay with you. The staff were wonderful, the room was comfortable and clean, the breakfast was fabulous, so much to choose from. We will definately return. Just a few things. The room was a little cold, not enough chanels on the television (mostly childrens channels), it was quite noisy at night, but we live in the country so just not used it...the decor was a little dull in the room and the shower (as it so very often is in hotels) was not very powerful at all. These are not complaints, just our views.
Good location for visiting bath on foot. Warm welcoming hotel. Comfortable bed. No menu available in room, no mention of breakfast cost, consequently we did not eat in the hotel.
the proximity to local places of interest.The room was spacious with old fashioned tasteful furniture and a flat screen television. I didn't like the poor state of the decor in the public areas and the room.I also did not like coming back to my room to find the door unlocked and wide open
Hotel is in great location for site seeing and getting around Bath.Hotel room was very nice. Concierge and desk staff were very friendly and helpful. Breakfast was very nice. Buffet selection was impressive especially with the additional made to order options. The breakfast staff was so wonderful that they even served me when I mixed up the times and arrived late. They were very professional and friendly. The walls were thin and I could hear everyone passing by in the hallway, but earplugs solved that issue.
The standard of service staff were very helpful . Location is brilliant a very short walk takes you into Bath and most importantly a comfortable bed. All was fine.
The convenience of being in the centre of Bath Rather challenging parking
Central location Not enough parking space
Needs updating. Its in a prime location but needs to improve to make people come back. We wont return
Central Location and easy to access. Slow and poor dinner service in the evening and regrettably staff that did not listen to actual service requests. English language difficulty perhaps and if so training is needed.
pleasant and helpful staff cleanliness location creaking floorboards early morning plumbing noises
Good location. Clean and everything worked Not always staff at reception and had to call out for them. Did not have our booking when we arrived and staff had to sort it out which took some time.
Well located, friendly, beautiful, clean Our room, #2, was very small. They graciously removed a chair and fan which gave us more room to open a suitcase. There was no surface to put a toiletry bag on, or even to empty a pocket. It was lovely to look at, but not so practical to live in!
Friendly staff and nice room. Quiet location. Walking distance to attractions. Child charge too high (35 pounds for a 3y old using existing bed with parent). Breakfast below average but expensive. No elevator.
I was pleasantly surprised when I arrived. I loved everything about Chestnuts House - especially Tony, the owner. The room was lovely, the breakfasts were scrumptious and the location was perfect. It was a relaxing, charming place to stay. There was nothing that I wasn't happy with at Chestnuts House.
The breakfast provided was excellent - good choice, quality and service nothing
As a solo female traveller, it is important to feel safe at comfortable. Chestnuts was fantastic. The staff were all helpful and extremely friendly.Happy to go back.
The high standard of the accommodation and friendliness of the proprietor, and its location.
Owner very friendly and helpful, nothing was too much trouble. Excellent multi choice breakfast menu with both hot and cold options. Impeccable service. Excellent standard of accommodation, furnishing and cleanliness. Absolutely none at all !!
It was a very warm and welcoming guest house, the orner could not of been more helpful with our requests ie we loved the pillows so have some on order, also put himself out to make sure we had all information we needed 4 a lovely stay n/A
Warm welcome, helpful staff, off-road parking, clean environment, wireless broadband in rooms, sky-tv in communal lounge, silent ceiling fan, varied tasty breakfast choices.
Friendly, polite and informative staff, who were there to meet us. The room was superb - we could not have asked for anything more. The breakfast was, quite simply, the best I have ever eaten. Highly recommended. NOthing bad to say about our stay.
Staff friendly and always willing to help over and above the paid for package and great location. n/a
Just a short walk to all the restaurants and shops None
A great location to activities in historic Bath. This was a wonderful place for us to get over our jet lag. Wonderfully helpful hosts who made us fell very welcomed. Yummy breakfasts with gourmet teas and coffees. No elevator so be prepared for a good work out if you're on the top floor. But the view makes it worth while!
Excellent location for historic Bath activities. Lovely view from room 7. Excellent breakfast with assortment of gourmet teas and coffees. Very thoughtful and dedicated owners. None
Personal friendly service and excellent breakfast Our room was a bit small but perfectly formed
Location perfect and very helpful and friendly owners. Due to being on top floor the water pressure was quite low but this is only a minor problem.
The exemplary hospitality, the decor, the closeness to the city centre and the excellent variety at breakfast.
A gorgeously decorated little hotel run by a friendly couple who make you feel like you are a very welcome guest. A truly pleasant change from the big hotels and hotel chains where you are processed through the system.
Great breakfast and perfect loaction with welcoming environment Room was a little on the small side especially bathroom
full english breakfast with all the trimings excellent room on top floor had to climb 6 staircases
Wonderful location for walking. Yummy breakfast. Be sure you don't mind stairs.
Excellent accomadation, hotel had loads of character and warm feelings, supplied parking permit was a great advantage. Rooms were of excellent quality and staff were excellent and very polite.
Suitable for one night stay Bed covers stained although sheets clean
Nothing Poor Condition Throught out lights not working in the room very poor quality pillows
The central location; easy walk to everything in an attractive neighborhood. The fact that it was difficult to make a phone call, as the in-room extension was not connected and it was inconvenient to make calls via the front desk.
The hotel advertises free parking for guests - in reality this is used by the hotel staff - one cleaner came and told me I couldn't park where I intended to as she needed to park there and she couldn't afford to park on the road. I paid a lot of money to stay at the hotel and its not my problem if the hotel staff cant afford the road parking.
The redcar was in the perfect location for christmas market. There was not enough parking for customers at redcar
Location No Breakfast. condition of rooms. Need modernising
Friendly staff Room more of an attic on 3rd floorwith more like a cupboard for a bathroom. It was ok but would not have thought so if we had not had a discounted price.
Location Unable to use bath as plug was on short chain and wouldn't fit plugholeKettle was unusable, full of dirt/black dust-revolting
The staff were excellent and very welcoming Maybe lacked one or two finishing touches such as shampoo/ shower gel and additional glass for water rather than only cups.
Extremely disappointed with lack of facilities and shabbiness of rooms /lobby. Very limited choice of drinks at bar and no draught beer. No breakfast available. Central heating not working - room on arrival was absolutely freezing. The bedrooms were in a very shabby condition, curtains hanging off the rail, lamp split and dented, cracked tiles in the bathroom, carpet fraying. The bedrooms were too dark
Modern but not overpowering. No surprises. Everything was as stated in the information provided in the website. The stuff was very friendly and informative. Overall, a very good experience. Will definitely use this hotel again
Everything Bed was somewhatr soft, causing damage to back
staff were friendly and the rooms were clean and nice. there are many stairs and no elevators and this was a little difficult for my parents to navigate with their luggage
Very friendly staff. Brilliant central location.
The bathroom was a good spec. Good to have sky movies Nothing - good value for the price
I like the modern decor in the hotel. That the car park was about a 5-10 walk away from the hotel.
The staff were all very nice and friendly. The hotel is very close to the Royal National Hospital for Rheumatic Diseases, which is why we chose it. My wife is an outpatient at this hospital, and disabled. The hotel staff could not have been more helpful. The beds were comfortable too.
The hotel was really central, the rooms were super clean and well presented, the staff were very friendly and helpful and the breakfast was really good.
The staff were really friendly and welcoming. The location was brilliant. Small but comfortable, well furnished rooms. It was a bit hot in the room but I just adjusted the heating and opened the window for a bit. A little street noise overnight.
bacon and scrambled eggs at breakfast - excellent!!!! Very good coffee, too. Room felt like home from home - quirky, spread out on several levels so didn't feel claustrophobic despite being quite small. V. helpful reception staff. Would have liked food service beyond c.9pm as i was working late.
Efficiently welcomed at Reception - useful advice re parking, transport to town. Additional item provided at breakfast on request Room quiet and comfortable - hotel a beautiful Georgian building Ordered a newspaper - this not supplied Room was very far distant from reception, and a good deal of stair climbing involved
The reception staff were friendly and helpful and the location was really good for the city of Bath. The bed was also clean and comfortable. it was not clean. The lift was small, cramped and the doors were filthy. The room had cobwebs and the towels had stains on them before use. the iron and ironing board did not work and when reception brought a spare the base of the iron was too dirty to use. On departure a leak in the roof dripped on our luggage. unacceptable.
Staff and breakfast was excellent The lift needs a make over the door is not pleasant to look at. Some areas of the hotel need to be freshened up.
the welcome was very warm and friendly, staff were very helpful and pleasant. It's on the top of a very steep hill !!!!. But there is bus
Lovely building, pleasant staff and room 'Tired' quality of restaurant dinner
Staff were very helpful and eager to please. Sitting in the garden in the early evening sunshine to have a drink before dinner was extremely pleasant. Food, especially dinner, was average.
The bed was extremely comfortable, breakfast was plentiful and fresh Long walk to room but it is a large hotel!
Recently renovated the room was stylish, elegant yet the facilities such as bathroom (which was very big) were modern and up to date. Having our own little courtyard with french doors was charming. The breakfast was lovely and it was nice to have the hot food freshly prepared, even taking the rind of the bacon! Need to be ambulant as there it is a bit of labyrinth with numerous stairs. The only other comment is that the carpet in the common area (landing) on the 2nd floor needs replacing as it has a bit of an odour.
Decent sized room, quiet and comfortable. The hotel also had good parking which was hard to find in Bath hotels. It is not necessarily a problem but sitting at breakfast I did wonder if I had wandered into an old folks home by mistake. This may, of course, partially account for how quiet it was.
the room was very spacious and comfortable. It was also a good distance from the town, not too far, but far enough away that we weren't caught up in any late night revellers.
The room was good and the beds were very comfortable. The breakfast was very poor; staffed by very inexperienced people; this needs urgent attention.Absence of tea/coffee facility in the room. A small frigde with drinks.
The staff was amazing, very friendly and helpful, always smiling and happy to help. The complimentary valet service was very much appreciated as the area is very busy. The hotel feels like you are in a luxury version of your own place that landed in a lovely city. A little bit expensive even though I went through booking.com. Breakfast was very nice but only served through 10 on saturdyas and 10:30 on sunday. I definitely recommand the "same same but different" bar 100 m away who served the best breakfast I ever had and for a very good price, cheaper and better than at the hotel and open through 1:30 pm...
A very well run hotel perfect location to stroll into Bath - food superb The room was at times a little too hot
no parking available
The hotel was full of character and well thought out. The staff were unbelievably helpful and nothing was too much trouble... they even dried our swimmers for us on our last day! I would whole heartedly recommend this hotel to anyone visiting Bath. Oh and I love the valet parking!!
Lovely room and excellent service from friendly staff. Our meal in the restaurant was outstanding.
Lovely rooms. Vey helpful parking arrangement
Quietness, design, location For this category of price, we should expect to get natural fruit juices and free newspapers for the breakfast
Friendly staff, top-notch service. The room had a wonderful atmosphere. Meals at its restaurant, the Olive Tree was excellent too.
Lovely room, very comfortable Couldn't find any tea making facilities in the room