優點: I left my ipad in the room and 1 hour later i got a call from the hotel front desk. While i was having difficulties in turning back to the hotel, the staff offer me courier service to send me my ipad back. While i was preparing to pay, and found out the cost was bear by the Hotel!
i was touched by the professionalism of Hard Rock Penang by putting their customer at the top priority.
Thank you Hard Rock, i will surely back again!