Excellent location. Breakfast is OK. Ask for light bulb change but they never did. No writing desk. Expensive for the quality of room and services. WIFI is on only lower floors.
Terrible, room was in clean condidion, but this has never been even close to a Palace since 1980. No hot water in the shower or in the sink when I arrived at 01:00 am and none when I left at 11:30 am....
Location, location, location. Serrana Palace is right smack-dab in the middle of downtown. It is a short walk to the central park. A big shopping complex is half a block away. Everything you could want for city life is very close. Serrana Palace may not be fine living, but it is a good value for the real.
Good Breakfast. HOT water in the shower. Room was big. Frigo bar was moderately priced. Staff was friendly. Room was cold and drafty, window permanently open. Internet in the room did NOT work, it did work in the lobby. The hotel is very old.
Room floor dirty. Internet Wifi out of order. Bathroom poor.